Business Conversation n Ins

7/28/2019 Business Conversation n Ins

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Conversations



Conversation

Talk between two or more people in which thoughts, feelings, and ideas areexpressed, questions are asked and answered, or news and information areexchanged.

The informal and formal exchange of ideas by spoken words. Oral exchange of sentiments, observations, opinions or ideas.



Types Chat: The least formal of all conversation, whether it is a father talking to his

son about girls or a gossip between two women.

“ head-to-head”, : means a confidential conversation

Dialogue: A two way conversation that may involve opposing points of view. Parley: A formal discussion between two group of people, especially one that is

intended to end an argument.

Colloquy: The most formal of all conversations.

Communion: Sharing thoughts and feelings with some one who is in a closerelationship.



Essentials of a business Conversation Conversations must be About the Issues that Matter Most:

A conversation must be focused on the most important issues facing the

organization the company’s strengths and obstacles to performance.

Formal conversations will be rewarding if focused. Conversation must be united and public: Successfully realigning an

organization with a new strategic direction almost always requires

simultaneously changing the worldview and the behavior of whole set

of dependent players —the CEO, the senior leadership team, and

mangers down the line. This will not happen without a collective, public

conversation. The term “ collective” suggest the several levels of management across important functions and value chain activities have

to be engaged.



Conversation must be structured: Structured conversations, which are

guided by rules for listening and speaking, are an essential part of take

in observation practice. In a typical structured conversation,

practitioners meet in group with a facilitator who leads them through a

set of prescribed steps. These steps may include presentation of a

focusing, close examination of work, description of work, clarifying

questions, feedback to the persons observed, and reflection on the

process.



Conversation must allow Employees to be honest without risking their jobs: In many companies, managers talk about deliberate problemswith one or two people they trust but pull their impact in more publicsettings for example, some companies might aware of the tensions

exist between their regional entities and the functional departments.They also might be aware that the senior team has not been managingeffectively, and many mangers may also doubt their president’s ability to lead the organization out of the mess. None of these issues may bediscussed publicly, for two reasons. First, mangers fear that beinghonest would hurt their careers or even endanger their jobs.



Conversation Management Involve Everyone : A good conversationalist is not one who holds his/her listeners by

his her speech; but one who involves everybody in the conversation. You mustremember that there are others in the group as well who may have something tocontribute. You must give a chance to every one who wants to speak by involving

every one, a conversation becomes more interesting, more informative, and moreresourceful.

Arouse and sustain interest: Conversation are successful only when all theparticipants take an interest in the talk. It’s a joint undertaking, and once a person joins’ he or she needs to fully participate in it. To make it interesting one should fill it

well with questions, answers, views, expressions, thoughts, statements, andinformation.



Engage in active listening: Try to understand, read and paraphrase thesender's message to understand it. You can follow given core listeningskill:

Inquiry: Ask open questions that provide information and meaning, suchas, “ what did you notice?” or “ What did you think?’

Paraphrasing: Ask questions that check your understanding against whatthe other person intended.

Acknowledge: this is the powerful tool for defusing negative emotions.

Encourage: This is a key factor for successful conversation. It givesthe other person permission to go on with what he or she is saying, itcan start the other person talking.



Questions: Questioning is the single most used category inconversations. Question can clarify meaning and avoid problems.

Inform: Informing conveys a message to your counterpart. It makeyour counterpart aware of something. It can help to lead theconversation in a particular direction.

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