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100% Human Voice Messaging Increase Customer Retention & Satisfaction Flexibility (full self-serve or managed service) Agile Implementation with Quick Start Programs Full Compliance with Regulatory Bodies Customizable Caller ID
We are a customer engagement software company providing innovative cloud-based solutions which empower enterprises to create dramatically better customer experiences…
Big Value of Small Data Info your customers have provided you directly = huge value Give them what they are asking for!
Linguistic Optimization Targeting messages specifically to your customers using
preferences, previous interaction information and demographics
Crowd-Sourcing High Quality Voice Talent (Sound Local) Local sounding voices are more attractive to your listeners Easy and quickly connect with a huge pool of great talent
Strategic Message Creation Phrase segment scripting sounds more natural and pleasant Using industry best practice to maximize engagement
This is Sarah at ABC Insurance here in Chicago at 123 Main Street.
I have a quick update regarding the auto claim that you submitted today. Your claim has been received and we are starting to process your remittance. We promise to send you an update by email within the next 4 hours.
If you’d like to repeat this message, please press 1.
Did you know that you can conveniently submit claims through our mobile app? Go to www.abcinsurance/app to learn more and install to your mobile device. At ABC Insurance we strive to deliver the best claims experience possible and want to thank you for your continued business. Enjoy the rest of your day!
+ Personalized Caller ID = an easy customer experience!
Details: Automated voice messages to invite previous customers back into the store for a special event and a free gift.
Results: Double the store traffic, up to 467% increase in sales!
La-Z-Boy has won a Retail Store Operations Superstar Award for their SPLICE VIP Invitation Program! The Retail TouchPoints Award recognizes companies that have the most innovative customer engagement strategies.
Improving the Customer Experience Create a lasting brand relationship Customers with a positive relationship are more forgiving Reduce customer churn (improved retention) Customer referrals bring in new business
Improving your Bottom Line! Reduce inbound call volumes by 20% = cost savings Increase call center agent productivity by 15% Reduce costs associated with other channels by 20%
Choose a Solution that integrates easily with your CRM, CCM, Policy, Claims and Billing Systems
Easy as 1…2…3… Programs up and running in 4-6 weeks Easy to use online program management tool Fully supported by your SPLICE Account Team Program effectiveness statistics
No Playing in the Streets Online secure data transfer site Adherence to all national, state and local legislations Integrates directly with any other systems