CHAPTER 3 PROGRAMMING 3. Boutique Hotel 3.1. Analysis & Programming Guidlines The Medan Municipal Office (MMO), PT Twin Rivers Development (TRD) and the Deli Sultanate representative have agreed with the planning of developing two main functions on the project site, a boutique hotel and an apartment. Some other additional functions are highly recommended as long as their existence will fully support the theme of urban heritage tourism as well as social, cultural and financial aspects of the entire redevelopment goal. 3.2. Location Analysis This Boutique hotel will cater those who want to experience the heritage and historical side of Medan city. The hotel is located right in the heart of the heritage site of this city, exactly beside Maimoon Palace. Because of this location, the hotel will be categorized as Urban Hotel. The expensive land value (IDR 1.6 – 1.7 million) is one of the main reason to build this hotel as a 4* hotel. Site Location 3.3. User Analysis Users User Profile F, F, & E Requirement Activities Guest The guest as the easiest job at a hotel, to enjoy it. The guest are the paying customers to use the facilities, stay in the hotel room, dine in the restaurants and take advantage of the amenities required. Some guests stay for pleasure and other for business. All guest are treated with the best services and care by Bed Desk TV Lighting Lounge Chair Sofa Coffee Table Nightstand Accessories Closet Safe Toilet Shower Sink Telephone Internet access Eat Sleep Recreation al Activities Use hotel amenities 1
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CHAPTER 3
PROGRAMMING3.Boutique Hotel
3.1. Analysis & Programming GuidlinesThe Medan Municipal Office (MMO), PT Twin Rivers
Development (TRD) and the Deli Sultanate representative have
agreed with the planning of developing two main functions on the
project site, a boutique hotel and an apartment. Some other
additional functions are highly recommended as long as their
existence will fully support the theme of urban heritage tourism
as well as social, cultural and financial aspects of the entire
redevelopment goal.
3.2. Location AnalysisThis Boutique hotel will cater those who want to
experience the heritage and historical side of Medan city. The
hotel is located right in the heart of the heritage site of this
city, exactly beside Maimoon Palace. Because of this location,
the hotel will be categorized as Urban Hotel.
The expensive land value (IDR 1.6 – 1.7 million) is one of
the main reason to build this hotel as a 4* hotel.
Site Location
3.3. User Analysis
Users User Profile F, F, & ERequirement
Activities
Guest The guest as theeasiest job at ahotel, to enjoy it.The guest are thepaying customers touse the facilities,stay in the hotelroom, dine in therestaurants and takeadvantage of theamenities required.Some guests stay forpleasure and otherfor business. Allguest are treatedwith the bestservices and care by
Bed Desk TV Lighting Lounge Chair Sofa Coffee Table Nightstand Accessories Closet Safe Toilet
Shower Sink Telephone Internet
access
Eat Sleep Recreation
al Activities
Use hotel amenities
1
all staff.
Employees
The employees arein direct contactwith guests. Theyconsist of concierge,waiter/waitress, spaattendant, etc. Theseemployees help withthe daily activitiesand duties of thehotel. They arrive inshifts and help tomaintain guestsatisfaction of therehotel stay.
The administrationis the head of thehotel operations.They are the leadersin there respectivefields of generalmanager, restaurantmanager, spa manager,operations,accountant humanresources, activitiescoordinator, etc.Administration
Private Office
Desk Chair Telephone Computer Break room Bathroom
Facilities
Eat Work Run daily
appointments
Lead
employees
positions have towork in a fast-pacedenvironment, withhigh levels ofinteraction withguests, employees,investors, and othermanagers.
Maintenan
ce staff
The maintenancestaff will beresponsible for allback of the houseactivities. Theywould consist ofhousekeeping,electrical,mechanical,landscaping, andtechnology amongothers. This is avery important job tothe entire hotel,they are the behindthe scenes workersthat make the guestsstay and comfortable,clean, and disruptionfree experience.
Two systems of the circulation in the guestroom units :
Type Advantage Disadvantage- Single Loaded - Maximize
natural
lightning
- Natural
conditioning
in the
corridor
- Possible for
both side of
the room to
get the
natural light
- Building
mass become
long
- Land use
not
efficient
- Double Loaded - Access
between
spaces is
near
- More units in
one mass
- Maximal land
use
- Not
efficient
for the
natural
conditionin
g in the
corridor
3.11. cELEVATOR For every 100 rooms need to be served with 1 service elevator For outstanding service, every 75 rooms serviced by 1 elevator Capacity of the elevator is minimal 16 people Elevator must be capable to lift heavy luggage (suitcases or
serving food table)
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Guestrooms should not be adjacent to the elevator machine room.
ESCALATOR Have the capacity to move large number of people Can replace the step function Does not need to wait, except on the condition of human traffic Make it easy for people to look around Smoothly move from one floor to another
EMERGENCY STAIRCASE (FIRE ESCAPE) Requiring 80cm for the exit width Placed with a maximum distance of 30 meter (without sprinkler), and
45 meter (with sprinkler) At least two exit routes must be available The capacity of an exit route must be adequate
3.12. Four Star Hotel Requirements
Guest Rooms
Four-star hotels usually have upscale furnishings, luxury
bedding and other amenities, including hair dryers, high-end
bath products, flat-screen televisions, internet and email
connection, state-of-the-art electronic devices and high-
quality towels. The size of the room may vary based on
location.
ServiceAny four-star hotel should offer a knowledgeable
concierge, a bell desk and valet parking. The concierge at this
level property should be able provide information as well as
help with planning by making reservations. Front-desk service
should be above average.
Food and BeverageGetting food at four-star hotel should be easy. This level
hotel should have a sit-down dining restaurant, a lounge and
room service with extended hours. It is likely that the on-site
restaurant offers fine dining, while lighter fare is available
in the lounge. Many higher-end properties now also have coffee
carts or specialty snack kiosks in their lobbies.
AmenitiesA four-star hotel should have a pool and fitness center,
and many also have full-service spas. If these services are not
available on-site, many four-star hotels have exchange programs
with local gyms and/or spas. A high-end gift shop is also often
available.
Business ServicesNot every four-star hotel offers a full range of business
services, but each should have current technology and a
business center available for guest use. Larger hotels will
also have state-of-the art conference space.
3.13. Hotel Organization Structure
Position FunctionGeneral Manager - The head executive
- Responsible for the overall, etc.
8
Executive Asst. Manager - General Manager’s assistant- Responsible for briefing and
updating the general manager,etc.
Room DivisionHouse Keeping : - Maintain cleanliness of the
entire hotel- Maintain hotel’s inventory- Organize the circulation of
linen- Carry linens, towels, toilet
items, and cleaning supplies,etc.
- Floor Section - Responsible for the cleanlinessand maintenance of the rooms
- Public Area - Handle all matters regardingcleanliness, neatness,completeness, convenience, allcommon areas that affect theguest's interest to use theservices at the hotel.
- Linen Section - Responsible for the provision,handling, storage andmaintenance of linen.
Front Office : - Departments that come in contactwith clients, including themarketing, sales, and servicedepartments.
- Receptionist - Welcoming and greeting the guests.
- Reservation - Arrange guest schedule thatwould make reservation to stayat the hotel
- Information - Visitor information centre- Accommodate all suggestions, and
complaints from the visitors.- Cashier - Record the entry and exit of
financial payments that maderelated to hotel guests
Food DivisionFood Production - Fully responsible for the
manufacture of food andbeverages at the hotel.
F&B Service :- Bar- Restaurant- Room Service- Banquet
- Provide facilities that related with the availability of the food and beverage for the visitors.
Personnel - Responsible for HDR and implement human resource policies.
Accounting - Making journal, preparefinancial statements, analyzing,making the company can be moreproductive.
Engineering - Repair / renovation so thatequipment and facilities arealways look good and inaccordance with the progress oftime, etc.
Marketing : - Attract potential customers bygiving motivation for buyingproducts and hotel services.
- Reservation - Sell hotel product- Promoting products and hotel
amenities- Maintaining knowledge about the
products and services availableat the hotel such as price andpromotional facilities, specialrates etc.
- Convention - Provide facilities to meet theneeds of large groups.
Purchasing - Procure and purchase itemsneeded by the hotel, eitherdirectly (direct purchase) orindirectly (indirect purchase).
3.14. ZoningAccording to Time Saver Standard, rooms in the hotel are
divided into two groups, which is the front (the front of the
house) and the rear (back of the house), the setting function is
as follows:
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Front of the house :
- Lobby - Coffee shop- Lounge - Restaurant- Public
The maintenancestaff will beresponsible for allback of the houseactivities. Theywould consist ofhousekeeping,electrical,mechanical,landscaping, andtechnology amongothers. This is avery important jobto the entireapartment, they arethe behind thescenes workers thatmake the guestsstay andcomfortable, clean,and disruption freeexperience.
- Managing apartment unit sales / rent- Managing apartment usage
- Office Private, formal
Maintenance - Maintaining apartment utilities
- M&E room Private
4.5. CirculationBuilding horizontal circulation system alternatives :
No. Circulation Type Advantage Disadvantage1 Linear - Clear,
directional
- Easy to
adjust
- Easy to
access the
building
- Easy to
classified
the function
in the
building
- Not efficient
because
needing more
rooms
- Straight
- Elbow
- Intersection
- Branch
- Curved
- Round
2 Radial - High
efficiency
because the
room nedded
is minimal
- Easy to
access some
points
Circulstion is
in the center
3 Grid - Easy to
access
Not efficient
because need lot
of space for
circulation,
Circulation is
confusing
Two systems of the circulation in the guestroom units :
Type Advantage Disadvantage- Single Loaded - Maximize
natural
lightning
- Natural
conditioning
in the
corridor
- Possible for
both side of
the room to
- Building mass
become long
- Land use not
efficient
18
get the
natural light- Double Loaded - Access between
spaces is near
- More units in
one mass
- Maximal land
use
- Not efficient
for the natural
conditioning in
the corridor
4.6. Vertical Circulation
ELEVATOR For every 100 rooms need to be served with 1 service elevator For outstanding service serviced by 1 elevator Capacity of the elevator is minimal 16 people Elevator must be capable to lift heavy luggage (suitcases or
serving food table) Guestrooms should not be adjacent to the elevator machine room.
ESCALATOR Have the capacity to move large number of people Can replace the step function Does not need to wait, except on the condition of human traffic Make it easy for people to look around Smoothly move from one floor to another
EMERGENCY STAIRCASE (FIRE ESCAPE) Requiring 80cm for the exit width Placed with a maximum distance of 30 meter (without sprinkler), and
45 meter (with sprinkler) At least two exit routes must be available The capacity of an exit route must be adequate
4.7. MID-CLASS APARTMENT WITH FACILITIES
Requirements:
1. Apartment’s room
There will be several types of rooms to accommodate prospective
buyers and the Sultanate’s family, which are one-bedroom, two-
bedroom, and three-bedroom apartments. The apartment rooms will
have basic kitchen, living rooms, and separate bedrooms with
separate bathroom/toilet(s).
2. Services
The apartment will have a small receptionist/concierge to cater
guests and those who have other business such as prospective
buyers and tenants for the café or foodcourt in the apartment
complex. There is also security and mailing service for the
apartment. Mailbox service is provided and located on each of
the small lobbies on the ground floor.
3. Ameneties (Facilities)
This apartment will have a foodcourt and café for public and a
private fitness facilities including a private swimming pool.
This apartment will also provide private parking space for each
of the tenants of the apartment and public parking combined with
the visitors of the Maimoon Palace.
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Below is a diagram to show the main organization structure:
According to Time Saver Standards the human circulation started
from the entrance access to the vestibule or common hall which
leads to numerous directions. Another access to the inside of the
apartments are outdoors area and parking garage. From the common
hall, there will be accesses to facilites (fitness and swimming
pool), commercial space (foodcourt and café), tenant storage room
and mail room. Pram room is optional.
4.8. Parking
According to Sistem Bangunan Tinggi book, for an apartment:
- Apartment 259 units, 59 motorcycles + 200 cars.
- Staff = 55 personels, 25 motorcycles + 30 cars
- Total parking lot : 74 motorcycles + 230 cars.
The gross area for 1 car is 12.5m2, for 1 motorbike is 2m2.
230 car x 12.5m2 = 2.875m2
74 motorbike x 2m2 = 144m2
Total gross area with circulation 50% : (2.875 + 144)m2 x 1.5 =
4528.5m2
4.9. Electrical Mechanical System
According to Sistem Bangunan Tinggi book, each 80 units in an
apartment need 1 passenger lift. Hence, with designated 226
units, the number of lifts needed is 3 lifts. The minimum
capacity of each lift is 12 persons.
Within each 100 rooms, there must be a service lift. So, the
hotel must have 1 service lift
4.10. Programming Apartement
Business and Commercial Facilities
20
Room
Requirement
s
Sub-rooms Standard Sourc
e
Capacit
y
Large
(m2)
Total
(m2)
Common room Hall 0,56-0,6
m2/person
NAD 400 220 258
Preparation
Room
1,5m2/
person
NAD 20 30
Strorage ASS 8 8Lobby Sitting Area 0,6-0,9
m2/unit
NAD 150 36 122.5
Receptionist 0,5-0,65
m2/person
NAD 5 3,5
Food Court Dining Room 1,3 m2/
person
NAD 300 390 509.6
Kitchen 20% Dining
Room
NAD 78
Pantry 1/3 Kitchen NAD 26Storage 20% Kitchen NAD 15.6
Cafe Dining Area 1.3
m2/person
NAD 70 91 136
Kitchen 30% Dining NAD 30Pantry 1/3 Kitchen NAD 10Storage 20% Kitchen NAD 6
Toilet Gents Toilet 0,96
m2/unit
NAD 6 5,76 38.63
Ladies
Toilet
0,96
m2/unit
NAD 6 5,76
Urinioir 0,6 m2/unit NAD 6 3,66Wastafel 0,6 m2/unit NAD 3 1,8
Addtional Souvenir 1,64 AS 10 16,4 182,8
Store m2/personRetail AS 100
Total 1247.5Circulation 30% 372.25Total + Circulation 1621.7
5
Supporting Facilities
Room
Requirement
s
Sub-rooms Standart Sourc
e
Capacit
y
Large
(m2)
Total
(m2)
Mini Market Mini Market 1,9
m2/orang
NAD 20 40 40
Laundry Laundry 1,9
m2/orang
NAD 10 20 20
Marketing
office
Marketing
Office
1,9
m2/orang
NAD 30 60 60
Fitness
Center
Gymnastic
Hall
1,75
m2/person
NAD 30 52.5 348,7
Exercise
Room
7,5
m2/person
NAD 30 225
Male Locker 0,8-1,1
m2/person
NAD 20 20
Female
Locker
0,8-1,1
m2/person
NAD 20 20
Employee
Room
ASS 12
Gents Toilet 0,96
m2/unit
NAD 6 9,6
21
Ladies
Toilet
0,96
m2/unit
NAD 6 9,6
Swimming
Pool
Adult Pool 4 m2/person AJM 100 400 659.2Children
Pool
4 m2/person AJM 20 80
Gents Toilet 0,96
m2/person
NAD 10 9,6
Ladies
Toilet
0,96
m2/person
NAD 10 9,6
Male Locker 0,8-1
m2/person
NAD 75 75
Female
Locker
0,8-1
m2/person
NAD 75 75
Washing Male
Room
1,04
m2/person
NAD 5 5
Washing
Female Room
1,04
m2/person
NAD 5 5
Total 1127.9Circulation 30% 338.37Total + Circulation 1466.2
7
Service Facilities
Room
Requirement
s
Sub-rooms Standard Sourc
e
Capacit
y
Large
(m2)
Total
(m2)
Foyer Lobby 0,5-0,65
m2/person
NAD 100 60 60
Manager
Room
G.M. Room 9,5-18,5
m2/person
NAD 1 16 164
Secretary
Room
11,5-14,5
m2/person
NAD 1 12
Manager Room 4,5-5,5
m2/person
NAD 6 30
Meeting Room 1,5-2,0
m2/person
NAD 15 30
Employee
Room
1,5-5.5
m2/person
NAD 15 60
Reception
Room
AS 16
ME Room Generator
RoomAS 80 320
Pump Room AS 80Fire Control
Room
AS 64
Telephone
Room
AS 64
Security
Room
AS 32
Toilet Gents Toilet 0,96
m2/unit
NAD 6 5,76 16,32
Ladies
Toilet
0,96
m2/unit
NAD 6 5,76
Wastafel 0,6 m2/unit NAD 4 2,4Urinoir 0,6 m2/unit NAD 4 2,4
Musholla Shalat Room 0,68-1,25
m2/person
NAD 80 80 105
Wudlu' Male 1,25 NAD 10 12,5
22
m2/personWudlu'
Female
1,25
m2/person
NAD 10 12,5
Mail Room Mail Room ASS 18 18House
Keeping
Locker 0,6
m2/person
NAD 25 15 68
Uniform room 1 m2/person NAD 25 25Counter
Distribusion
AS 12
Storage AS 20Pantry AS 9
Total 733.32Circulation 30% 219.99Total + Circulation 953.31