Airlines Amadeus Airline IT Amadeus Ticket Changer Suite Prior to advances in automated ticket changing technology, airlines would use the services of highly experienced staff to perform the complex tariff calculations required to change and refund airline tickets. Not only did this expertise come at a high price, it ran the inevitable risk of human error and potential leakage of airline revenue. A powerful tool combining accuracy and excellent customer service The Amadeus Ticket Changer (ATC) Suite combines the state-of-the-art Amadeus Fares & Pricing engine with a powerful, multi-channel ticketing functionality. ATC Suite includes a full range of products and features which offer ticket re-issue and refund solutions based on your airline’s ATPCO Category 31 and 33 rules. These include: ATC Reissue: to perform a ticket exchange, ATC Reissue will automatically calculate the price difference and any penalties in any currency based on the ATPCO Category 31 rules filed, enabling you to instantly issue a new ticket through any of your direct channels – offline and online. ATC Refund: ATC Refund uses the voluntary refund conditions coded in the ATPCO Category 33, to automatically compute the ticket refund calculation. ATC Shopper: automates online ticket exchanges using the advanced shopping capabilities of Amadeus FlexPricer combined with Amadeus Ticket Changer. ATC Upgrade: automatically computes the upgrade of a paid ticket to a superior class using air miles. The calculation includes the required number of miles based on ATPCO OC fees, and the tax difference in the payment currency. ATC Disruption: provides two different products to help airlines handle flight disruptions - ATC Invol and ATC Dynamic Waiver. ATC Invol manages the re-routing of passengers and new ticket issuance in the case of unexpected events such as flight cancellations. ATC Dynamic Waiver enables you to introduce special commercial measures in response to longer-lasting disruptions such as strikes or adverse weather conditions. Based on these measures, ATC Dynamic Waiver allows passengers to change their tickets or postpone trips without incurring penalties. With ATC Suite, you can save time, money and provide your customers with first-class service. Amadeus Ticket Changer Suite has been developed to provide airlines with a comprehensive portfolio of automated solutions to efficiently manage ticket exchanges and refunds, whether voluntary or involuntary, across your sales channels. With Amadeus Ticket Changer Suite, you can: > Reissue and refund tickets quickly and accurately. > Empower customers to manage their own ticket re-issues online. > Automate the upgrade of passengers to a superior class using their miles. > Re-route passengers and waive penalties in the event of operational disruptions. > Minimise revenue leakage from manual pricing errors and non- collection of ticket change fees. > …all this in a matter of seconds!
Amadeus Ticket Changer Suite
Feb 23, 2016
Amadeus Ticket Changer Suite has been developed to provide airlines with a comprehensive portfolio of automated solutions to efficiently manage ticket exchanges and refunds, whether voluntary or involuntary, across your sales channels.
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Airlines
Amadeus Airline ITAmadeus Ticket Changer Suite
Prior to advances in automated ticket changing technology, airlines would use the services of highly experienced staff to perform the complex tariff calculations required to change and refund airline tickets. Not only did this expertise come at a high price, it ran the inevitable risk of human error and potential leakage of airline revenue.
A powerful tool combining accuracy and excellent customer service
The Amadeus Ticket Changer (ATC) Suite combines the state-of-the-art Amadeus Fares & Pricing engine with a powerful, multi-channel ticketing functionality.
ATC Suite includes a full range of products and features which offer ticket re-issue and refund solutions based on your airline’s ATPCO Category 31 and 33 rules. These include:
ATC Reissue: to perform a ticket exchange, ATC Reissue will automatically calculate the price difference and any penalties in any currency based on the ATPCO Category 31 rules filed, enabling you to instantly issue a new ticket through any of your direct channels – offline and online.
ATC Refund: ATC Refund uses the voluntary refund conditions coded in the ATPCO Category 33, to automatically compute the ticket refund calculation.
ATC Shopper: automates online ticket exchanges using the advanced shopping capabilities of Amadeus FlexPricer combined with Amadeus
Ticket Changer.
ATC Upgrade: automatically computes the upgrade of a paid ticket to a superior class using air miles. The calculation includes the required number of miles based on ATPCO OC fees, and the tax difference in the payment currency.
ATC Disruption: provides two different products to help airlines handle flight disruptions - ATC Invol and ATC Dynamic Waiver. ATC Invol manages the re-routing of passengers and new ticket issuance in the case of unexpected events such as flight cancellations. ATC Dynamic Waiver enables you to introduce special commercial measures in response to longer-lasting disruptions such as strikes or adverse weather conditions. Based on these measures, ATC Dynamic Waiver allows passengers to change their tickets or postpone trips without incurring penalties.
With ATC Suite, you can save time, money and provide your customers with first-class service.
Amadeus Ticket Changer Suite has been developed to provide airlines with a comprehensive portfolio of automated solutions to efficiently manage ticket exchanges and refunds, whether voluntary or involuntary, across your sales channels.
With Amadeus Ticket Changer Suite, you can:
> Reissue and refund tickets quickly and accurately.
> Empower customers to manage their own ticket re-issues online.
> Automate the upgrade of passengers to a superior class using their miles.
> Re-route passengers and waive penalties in the event of operational disruptions.
> Minimise revenue leakage from manual pricing errors and non-collection of ticket change fees.
> …all this in a matter of seconds!
AMA2_03011_ATC_Suite_Sales_Sheet_AW.indd 1 6/5/11 17:08:43
Key benefits at a glance
Protect your revenues
> Collect accurate re-booking and/or cancellation fees.
> Drive down mileage liability.
> Free up your agents to sell, instead of handling exchanges and refunds.
Reduce operational costs
> Reduce debit memo issuance and processing.
> Reduce the workload on your call centers, city and airport ticket offices.
> Replicate operational efficiencies across your sales channels and ensure coherence between them.
Increase customer satisfaction
> Improve customer service by increasing the speed and transparency of ticket re-issues and refunds.
> Empower your customers by enabling them to process their own ticket re-issues online.
> Increase customer loyalty with more efficient and faster ticketing services.
An efficient IT model
> Multi-channel integration: call centre, ticket office, travel agency and online. Future plans include ATC via mobile devices.
> Benefit from Amadeus’ unrivalled experience: ATC has enjoyed commercial success for over 6 years.
Find out moreFor further information, visit www.amadeus.com/airlineIT or speak to your Amadeus Account Manager today.
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Amadeus Ticket Changer enables us to streamline our business process to deliver a quicker and more responsive service to our customers, whatever channel he uses: our website or our sales agent.
Tom Kalström, VP e-BusinessFinnair
ATC Reissue - Graphical
ATC Refund - Command ATC Shopper - Online
AMA2_03011_ATC_Suite_Sales_Sheet_AW.indd 2 6/5/11 17:08:45
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