Accomplishments | Mercy 2015 Annual Report | Mercy Medical Center - Des Moines

LIVEUPknows healing is forged with

amazing service, where dignity is

respected always, and in all ways.

It raises the bar, breaks barriers

and realizes the highest standard

is the only standard.

LIVEUPMercy Medical Center – Des Moines Accomplishments and Innovations 2015

AWARDSMercy Medical Center – Des Moines

repeats as a U.S. News & World

Report Best Regional Hospital

For the third consecutive year Mercy

Medical Center – Des Moines was ranked

as one of the nation’s Best Regional

Hospitals for 2014-15 by U.S. News &

World Report. The annual U.S. News Best

Hospitals rankings, now in their 25th year,

recognize hospitals that excel in treating

the most challenging patients. Mercy Des

Moines is a Best Regional Hospital in the

Des Moines metro area and Central Iowa

region. Mercy also ranks fifth in Iowa

with high performance in the specialties of

orthopedics and pulmonology.

Mercy awarded NRC Consumer

Choice Award

For the 16th consecutive year, Mercy

was named a recipient of a 2014/2015

Consumer Choice Award by National

Research Corporation (NRC), as

announced in “Modern Healthcare”

magazine. The annual award identifies

hospitals across the United States that

health care consumers choose as having

the highest quality and image.

Mercy – Des Moines rated a Top

Performer for care quality

Mercy Medical Center - Des Moines was

recognized as a 2013 Top Performer

on Key Quality Measures by The

Joint Commission, an independent,

nonprofit accreditation agency. Mercy

was recognized as part of The Joint

Commission’s 2014 annual report

“America’s Hospitals: Improving Quality

and Safety,” for attaining and sustaining

excellence in accountability measure

performance for heart attack, heart surgery,

pneumonia and surgical care.

Mercy named “Best Hospital”

in Des Moines

Mercy again received recognition in the

Business Record’s Best of Des Moines

survey. This year, Mercy received the

honor of Best Hospital in Des Moines and

Runner-up for Best Company Workforce.

More than 5,000 votes were cast in this

year’s online survey.

LIVING UP MEANS ALWAYS DOING OUR BEST TO PROVIDE THE GREATEST CARE POSSIBLE.

THIS YEAR, MERCY MEDICAL CENTER – DES MOINES CONTINUED TO RECEIVE RECOGNITION

FOR ITS TRADITION OF QUALITY CARE AND EXCELLENCE ON A LOCAL AND NATIONAL LEVEL.

A FEW EXAMPLES OF THIS RECOGNITION INCLUDE:

LIVING UP TO REACH THE HIGHEST STANDARD

1

Mercy wins Regional Emmy© Award

for LiveUp campaign

Mercy’s LiveUp commercial campaign

earned a Regional Emmy© at the National

Academy of Television Arts and Sciences

2015 Upper Midwest Regional Emmy©

award ceremony in Bloomington, Minn. The

Regional Emmy© awards recognize the best

in television and achievements of individuals

and teams.

Mercy/Iowa Heart Center earn Joint

Commission Gold Seal of Approval

Mercy earned The Joint Commission’s Gold

Seal of Approval™ for its ventricular assist

device destination therapy program by

demonstrating compliance with The Joint

Commission’s national standards for health

care quality and safety in disease-specific

care. The certification award recognizes

Mercy’s dedication to continuous

compliance with The Joint Commission’s

state-of-the-art standards.

Twenty-five Mercy clinics receive

NCQA patient-centered medical

home recognition

The National Committee for Quality

Assurance (NCQA) announced 25

Mercy Clinics received NCQA Patient-

Centered Medical Home (PCMH)

Recognition for using evidence-based,

patient-centered processes that focus on

highly coordinated care and long-term,

participative relationships.

Mercy named one of nation’s most

“Social Media Friendly” hospitals

Mercy was named the #14 most “Social

Media Friendly” hospital in the nation by

NurseJournal.org. More than 800 hospitals

were evaluated for the rankings, which

use Facebook and Twitter statistics to

determine which hospitals are doing the

best job of connecting with their patients

and community through social media.

Mercy Mammography named Center

of Excellence

Mercy’s Mammography department at its

central campus and Mercy West were named

as Mammography Centers of Excellence by

American College of Radiology

Mercy recognized as Platinum

Performer with AHA “Get with

the Guidelines”

Mercy received the American College

of Cardiology’s National Cardiovascular

Data Registry ACTION Registry Get with

the Guidelines® Platinum Performance

Achievement Award for 2014, along with

the American Heart Association’s Get With

The Guidelines®–Heart Failure Silver-Plus

Quality Achievement Award.

INNOVATIONSMercy selected to participate in

cardiac navigator program

Mercy Medical Center – Des Moines is

one of 35 hospitals in the country selected

to participate in the American College

of Cardiology (ACC) Patient Navigator

Program, aimed at reducing heart attack

and heart failure patient readmissions.

The ACC Patient Navigator Program,

supported through founding sponsor

AstraZeneca, funds hospitals chosen to

establish a program supporting a culture of

patient-centered care and best practices

to implement in other hospitals in the

future to reduce readmissions and improve

patient care. Mercy was selected for the

program from nearly 400 hospitals across

the country.

Rural areas benefit from $10.1 million

Health Care Innovation Award

Mercy Health Network (MHN) Critical

Access Hospitals (CAH) and their allied

clinics will soon begin transitioning to value-

based care thanks to a $10.1 million CMS

Health Care Innovation Award from the U.S.

Department of Health and Human Services.

25 Mercy clinics receive NCQA

patient-centered medical home recognition

2

Mercy implants first LVAD heart pump

in Central Iowa patient

Iowa Heart Center Surgeon Ganga

Prabhakar, M.D., implanted the

HeartMate® II left ventricular assist device

(LVAD) into the heart of a male patient

during a procedure at Mercy Medical

Center – Des Moines. The procedure was

the first LVAD case in central Iowa, and

was made possible because of the

relationship between the Iowa Heart Center,

Mercy, and University of Iowa Hospitals

and Clinics as part of the University of Iowa

Health Alliance (UIHA).

ACCREDITATIONSKatzmann Breast Center

Katzmann Breast Center was granted a

three-year full accreditation designation

by the National Accreditation Program for

Breast Centers (NAPBC), administered by

the American College of Surgeons.

Medical Imaging accredited for

lung cancer screening

Mercy Medical Center (downtown CT

Scan) received accreditation as an ACR

Lung Cancer Screening Center by the

American College of Radiology’s

Committee on CT Accreditation.

Mercy Clinical Laboratory

re-accredited

Mercy Clinical Laboratory (MCL) was

re-accredited by the College of

American Pathologists.

Cardiovascular and Pulmonary

Rehabilitation Accreditation renewed

The American Association of Cardiovascular

and Pulmonary Rehabilitation (AACVPR)

granted Mercy and Iowa Heart Center

renewed accreditation.

Mercy Achieves Chest Pain

Accreditation

Mercy Medical Center - Des Moines

received full accreditation as a Chest

Pain Center with Percutaneous Coronary

Interventions (PCI) from the Society of

Cardiovascular Patient Care (SCPC).

The hospital first received this national

endorsement in 2005, and was the first

hospital in Iowa to receive this recognition.

Mercy Center for Rehabilitative

Medicine Achieves CARF

Accreditation

Mercy Center for Rehabilitative Medicine

was granted the maximum accreditation

period of three years by The Center for

Rehabilitation Facilities (CARF).

Mercy is first hospital in central Iowa

to earn ACE accreditation

Mercy Medical Center – Des Moines and

Mercy West Lakes received accreditation

for its cardiac catheterization lab and

for percutaneous coronary intervention

by the Accreditation for Cardiovascular

Excellence™ (ACE), an organization

dedicated to ensuring adherence to

the highest quality standards for

cardiovascular and endovascular care.

Mercy is the first hospital in central Iowa

to earn this accreditation.

ANNIVERSARYCELEBRATIONBishop Drumm Retirement Center

celebrated 75 years

Bishop Drumm Retirement Center – the

first nursing home for seniors in Des Moines

– held several events in honor of its 75th

anniversary year.

FIRST Mercy is first hospital in central Iowa

to earn ACE accreditation

3