A VISITOR’S GUIDE - Mercy Medical Center Des Moines · PDF fileDRIVING DIRECTIONS Mercy Medical Center – Des Moines’ Central Campus is bordered by 6th Avenue to the west, 2nd

DRIVING DIRECTIONSMercy Medical Center – Des Moines’ Central Campus is bordered by 6th Avenue to the west, 2nd Avenue to the east, University Avenue to the north and Laurel Street to the south.

When driving to Des Moines from the south (I-35 N):• Merge onto I-235 East via Exit 72A toward

West Des Moines/Des Moines;• Travel east for about 8 miles and take the

Downtown Des Moines – 7th Street Exit;• Drive across 7th and 6th Streets and turn left (north)

at 5th Avenue;• Mercy will be two blocks ahead on the right-hand side.

When driving to Des Moines from the north (I-35 S):• Keep left and take I-235 West toward Des Moines;• Travel west for about 6 miles and take Exit 8A to

5th Avenue;• Turn right (north) on 5th Avenue. Mercy will be

two blocks ahead on the right-hand-side.

When driving to Des Moines from the west (I-80 E):• Merge onto I-235 East via Exit 123A toward

West Des Moines/Des Moines;• Travel east for about 8 miles and take the

Downtown Des Moines – 7th Street Exit;• Drive across 7th and 6th Streets and turn left (north)

onto 5th Avenue. Mercy will be two blocks ahead on the right-hand side.

When driving to Des Moines from the east (I-80 W):• Merge onto I-235 West via Exit 137A on the left toward

Des Moines;• Travel west for about 6 miles and take Exit 8A to

5th Avenue;• Turn right (north) on 5th Avenue. Mercy will be

two blocks ahead on the right-hand side.

For more specific directions to your appointment site or to find out which parking lot or ramp is closest to that area, please ask your doctor’s office, call Mercy’s Information Desk at (515) 247-4160 or visit our website at www.mercydesmoines.org/maps.

9310-018 9-7-16 ADMI-MMC-13897

7th

Stre

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h St

reet

Laurel StreetLaurel Street

Laurel Street

6th

Aven

ue6t

h Av

enue

Day Street Day Street

2nd

Aven

ue2n

d Av

enue

3rd

Stre

et

5th

Aven

ue

Mercy Drive

5th

Aven

ue

3rd

Stre

et

University Avenue

University Avenue

School Street School Street

WestEntrance

330Laurel

MainEntrance

MainBuilding

West Building

East TowerEntrance

Medical Plaza411 Laurel

East Tower

Empl

oyee

Par

king

West/BlueRamp

Medical PlazaEntrance

North/Red Ramp

Employee Parking

East/GreenRamp

North Parking

3rd St. Parking

IowaOrthopaedic

Center

Mercy RiverHills Surgery

CenterMer

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ffice

Pla

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PrimaryHealth Care

at Mercy

Employee Parking

Employee Parking

Holiday Inn

Emergency Entrance Parking Valet Parking Main Entrance

A VISITOR’S GUIDEto Mercy’s Central Campus

MERCY MEDICAL CENTER – DES MOINES CENTRAL CAMPUS MAP

Patient and visitor parkingParking at Mercy is free for patients and visitors. Visitors, patients and outpatients may park in the North Visitor Parking Lot (accessible from Sixth Avenue driving north or south and from University Avenue driving east or west), in the North Parking Ramp (near the Main Entrance), in the West Parking Ramp (across from the hospital’s West Entrance), in the East Parking Ramp (off of Laurel Street and adjacent to Mercy Medical Plaza) or in the Third Street Parking Lot (across from the East Tower).

VALET PARKINGFree valet parking is available to patients every day at the medical center’s West Entrance (7 a.m. to 3:30 p.m.), East Tower Entrance (7:30 a.m. to 3 p.m.) and Main Entrance (8 a.m. to 4:30 p.m.). In addition, valet parking is also offered at Mercy Medical Plaza’s Main and West Entrances from 7:30 a.m. to 6 p.m. on weekdays. To obtain your keys from the valet after hours, you may contact Mercy’s Public Safety Department at (515) 247-3111.

SUGGESTED PARKING BY LOCATIONBelow is a list of suggested parking options for patients and visitors based on the area they are visiting on Mercy’s Central Campus.

Main Building:• North Visitor Parking Lot

• North Parking Ramp

• Valet Parking at Main Entrance

West Building:• West Parking Ramp

• Valet Parking at West Entrance

• North Visitor Parking Lot

East Tower:• Third Street Parking Lot

• Valet Parking at East Tower Entrance

Mercy Medical Plaza (East Wing):• East Parking Ramp

• West Parking Ramp

• Valet Parking at Mercy Medical Plaza’s Main Entrance

• Valet Parking at Mercy Medical Plaza’s West Entrance

Mercy Medical Plaza (West Wing):• West Parking Ramp

• East Parking Ramp

• Valet Parking at Mercy Medical Plaza’s West Entrance

• Valet Parking at Mercy Medical Plaza’s Main Entrance

ADMITTING/PATIENT CHECK-INThe Admitting Department is located inside the Main Entrance of the Main Building. When you arrive for a test or procedure, please check in at the main desk. You may be asked to wait momentarily, and then will be asked to join a patient representative at his or her station to record your personal information (have your insurance card and a photo ID ready). An attendant will then escort you to the appropriate area for your appointment.

Patients arriving for outpatient heart tests or procedure– including cardiac testing, cardiac cath lab procedures, cardioversions, or cardiac ablation–should check in at the Cardiovascular Testing Suite 1250 (Level 1) in the Medical Office Plaza (411 Laurel Ave.)

VISITING HOURSVisiting hours for most hospital units are from 7 a.m. to 9 p.m. every day. Visiting hours for the maternity and critical care units vary. Please check with the nursing staff or refer to the signs posted on the doors to these units for more information.

Children may visit patients on most floors and units. However, we ask that children under the age of 14 be accompanied by an adult at all times.

INFORMATION DESKSInformation desks staffed by Mercy Ambassadors are located inside several main entrances to the medical center (Main, Atrium and East Tower Entrances). Volunteers can assist you with directions, find patient room numbers and answer questions. For assistance after hours, please call the Mercy Nurse at (515) 243-2584.

SMOKINGMercy Medical Center – Des Moines is a tobacco-free campus – meaning patients, visitors and employees are prohibited from smoking cigarettes or using tobacco products on any property owned or maintained by Mercy. This includes all facilities, grounds, parking areas and sidewalks.

Patients who smoke or use tobacco are encouraged to ask their physician to order nicotine gum or other nicotine replacement therapy (NRT) to help curb cravings and withdrawal symptoms. Visitors who smoke may purchase nicotine gum, patches and lozenges in the Outpatient Pharmacy.

STAYING OVERNIGHTMercy has an arrangement with the Holiday Inn Downtown (located at 1050 Sixth Avenue, to the immediate southwest of Mercy’s Central Campus) to provide discounted overnight accommodations for visitors and relatives of Mercy patients. In order to receive a voucher that will enable you to receive the discount, please contact the receptionist at the Information Desk in the Main Lobby at (515) 643-4160 or, for after-hours service, call the Mercy Operator by dialing “0” from a house phone.

INTERPRETATION SERVICESMercy provides free interpretation services to any patient or staff members upon request. Staff interpreters are available to

provide services in a number of languages. To schedule an appointment, call the Interpretation Services Department at (515) 247-8255. The office is open weekdays from 8 a.m. to 4:30 p.m., and Saturdays from 9 a.m. to 5:30 p.m. In addition, interpretation services are available for all language groups via telephone by dialing “0” for the Mercy Operator or calling (515) 247-3121.

CHAPEL/PASTORAL CAREMass is celebrated in Our Lady of Mercy Chapel – located on first floor just south of the Main Lobby – on Tuesdays and Thursdays at 11:30 a.m. Weekend Masses are at 3:45 p.m. on Saturdays and 10 a.m. on Sundays. The Rosary is prayed at noon on Wednesdays. On Fridays, Adoration of the Blessed Sacrament is offered from 2 to 3 p.m., and the Divine Mercy Chaplet is prayed at 3 p.m. All services can be viewed in patient rooms on channel 4. Our chaplains are available to patients, families and friends of all faiths. Please call 247-3238 for assistance.

OUTPATIENT PHARMACYMercy Outpatient Pharmacy, located in Mercy’s Main Lobby, is open weekdays from 7:30 a.m. to 7 p.m., and 9 a.m. to 5 p.m. on Saturday. MasterCard, Visa and most prescription insurance cards are accepted. For more information, please call (515) 643-4429.

SECURITY/PUBLIC SAFETYMercy Public Safety officers will escort patients and visitors to their vehicles at any time upon request. Please call (515) 643-2781 for assistance.

After 9 p.m., patients and visitors should plan to enter the medical center through the Emergency Entrance of the Main Building. To report items lost or found, please call Public Safety at (515) 247-3111.

MERCY CENTRAL CAMPUS | LEVEL A MERCY CENTRAL CAMPUS | LEVEL 1

NORTH

MERCY MEDICAL PLAZA

WEST WING EAST WING

MAIN BUILDING

WEST BUILDING

To East/YellowParking Ramp

HairSalon

Medical Staff Offices

Levitt MedicalLibrary

Marketplace &Grille Cafeteria

To East Tower

(Level A)

PublicSafety

PublicRelations

InpatientPharmacy

McDonald’s

Wellness Center

Behavioral Health Help Center Registration

MRI/Wound Care/Medical Imaging/MCL Outpatient

Draw Station

Iowa HeartCenter

Registration

Mercy Atrium Imaging Center

(PET/CT) MCL DrawStation

Medical Oncology andHematology Associates, PC

Internal Medicine

Central Campus

EmployeeHealth

Interpretationand Volunteer

Services

To West/BlueParking Ramp

To North Visitor Lot

WESTENTRANCE

A-Level/Street

AtriumDeli

Discharge Lounge

LEVEL 4

WOM

EN &

INFA

NTS

’ CEN

TER

LEVEL 3

LEVEL 2

LEVEL 1

LEVEL A

LEVEL B

To MainBuilding(Level 1)

To Main Building(Level A, Cafeteria)

EAST TOWERENTRANCE

Variety Neonatal Intensive Care Unit (NICU)

Maternity Triage and Treatment Unit

Elevator

C-Section SuitesBirthing Unit

Elevator

Elevator

Mother/Baby UnitLittle Miracles Gift Shop & Lactation BoutiqueNewborn Nursery

Elevator

Elevator

Mercy Conference Center

Mercy Ruan Neuroscience Clinic & Research Center

Mercy Neurosurgery

Mercy Physical Medicine & Rehabilitation

Medical Intensive Care Unit (ICU)Mercy Starbucks

Inpatient PharmacyCardiac/Trauma Surgical Intensive Care Unit (C/T SICU)Neuro Trauma Main Intensive Care Unit (NTMICU)

ICU and Surgery Waiting Area

Elevator

East Tower Medical Imaging

MERCY CENTRAL CAMPUS | EAST TOWER

KEY: Emergency Entrance

Valet Parking

Information

Visitor Parking

Main Entrance

Main Building

West Building

Mercy Medical Plaza – 411 Laurel

Stairs

Restrooms – Special needs

Elevators

Restrooms

ATM/Cashier

Telephone

Outpatient Pharmacy

Food

NORTH

To North Visitor Lot

EMERGENCYENTRANCE(1st Floor/Street)

Admitting/Patient Check-in

EmergencyDepartment

Gift House & Flowers

OutpatientPharmacy

Laboratory

Our Lady ofMercy Chapel

EmergencyDepartmentObservation

Imaging/X-rayWaiting Area

NuclearMedicine

Pre-SurgeryMAIN BUILDING

WEST BUILDING

MAIN BUILDING

To East Tower

&Starbucks(Level 1)

Cardiac Catheterization Lab/

Cath Lab Waiting

Skyw

alk

EmergencyWaiting Area

WEST BUILDING

Ultrasound

Hyperbaric Medicine/Wound Care/

Infusion Center

Skyw

alk

MERCY MEDICAL PLAZA

MERCY MEDICAL PLAZA

AmbulatorySurgeryCenter

Cardiovascular Testing Mammography

Iowa Heart Center

Specialty Clinics

MedicalOncology

Chemotherapy

PediatricEmergencyDepartment

MercyCancerCenter

Walkway to parkingMAIN ENTRANCE(1st Floor/Street)

To East/YellowParking Ramp

To West/BlueParking Ramp

WEST WING EAST WING

Administration Main Building 2Admitting Main Building 1Ambulatory Surgery Center Mercy Medical Plaza (E) 1Associates in Kidney Care, PLC Mercy Medical Plaza (W) 3Atrium Deli Mercy Medical Plaza ABehavioral Health Adult Unit West Building 4Behavioral Health Child/Adolescent Unit West Building 5Behavioral Health Help Center West Building A Birthing Unit East Tower 3Cafeteria (Marketplace & Grille) Main Building ACardiac and Pulmonary Prevention

and Rehabilitation Mercy Medical Plaza (E) 2Cardiac Catheterization Lab/Cath Lab Waiting Main Building 1Cardiac/Telemetry Unit Main Building 7-N, 7-S, 9-SCardiac/Trauma Surgical Intensive

Care Unit (CT/SICU) East Tower 1Cardiac/Vascular Ultrasound Diagnostic Lab Main Building 6-SCardiovascular Testing Mercy Medical Plaza 1Chapel (Our Lady of Mercy Chapel) Main Building 1Clinical Decision Unit Main Building 1Coronary Care Unit Main Building 9-NDes Moines Retina Associates Mercy Medical Plaza 2Diagnostic and Critical Care Medicine, PC Mercy Medical Plaza (E) 3Discharge Lounge West Building AEast Tower Auditorium & Conference Center East Tower AEast Tower Medical Imaging East Tower BEENT Unit Main Building 8-NEmergency Department Main Building 1Employee Health Main Building AEndoscopy West Building 2Financial Services Office Main Building 1Gift House & Flowers Main Building 1Hair Salon Main Building AHematology & Oncology Center of Iowa Mercy Medical Plaza 2Hyperbaric Medicine West Building 1

Imaging/X-Ray Department Main Building 1Infusion Center West Building 1Intensive Care Waiting Area East Tower 1Interpretation Services Main Building AIowa Diabetes & Endocrinology Center Mercy Medical Plaza (E) 3Iowa Heart Center Mercy Medical Plaza AIowa Lung & Asthma Center Mercy Medical Plaza (E) 3Levitt Medical Library Main Building ALittle Miracles Gift Shop & Lactation Boutique East Tower 2Mammography Mercy Medical Plaza (E) 1Maternity Triage & Treatment Unit East Tower 3McDonald’s Main Building AMCL Outpatient Draw Station Mercy Medical Plaza (E) AMCL Outpatient Draw Station West Building AMedical Center Anesthesiologists Mercy Medical Plaza (E) 3Medical Imaging Registration

(CT, Ultrasound, Nuclear Medicine) West Building AIntensive Care Units (ICU)

(Medical, Cardiac, Trauma & Neuro) East Tower 1Medical Oncology & Hematology Associates, PC Mercy Medical Plaza (W) AMedical Oncology Chemotherapy Mercy Medical Plaza (W) 1Medical Records Services West Building 3Medical Staff Offices Main Building AMedical/Surgical Unit Main Building 5-SMedical Imaging – Atrium

(Diagnostic X-Ray, CT, PET/CT) Mercy Medical Plaza AMercy Cancer Center – Resource Center Mercy Medical Plaza (W) 1Mercy Cancer Center – Radiation Oncology

(CyberKnife®) Mercy Medical Plaza (E) CMercy Clinics Internal Medicine Central Campus Mercy Medical Plaza (E) AMercy Foundation Mercy Medical Plaza (E) 2Mercy Gynecologic Oncology Center Mercy Medical Plaza (W) 3Mercy Neurosurgery East Tower BMercy Pediatric Neurology & Psychiatry Center Mercy Medical Plaza (W) 3Mercy Physical Medicine & Rehabilitation East Tower BMercy Plastic Surgery Mercy Medical Plaza (E) 2

Midwest Plastic Surgery, PC Mercy Medical Plaza (W) 1Mother/Baby Unit East Tower 2MRI East Tower BNeonatal Intensive Care Unit (NICU) East Tower 4Neurology Unit Main Building 6-NNewborn Nursery East Tower 2Oncology Unit Main Building 8-SOrthopedic Unit Main Building 5-NPain Medicine, Center for West Building 3Pastoral Care Department Main Building 2Pediatric Emergency Department Main Building 1Pediatric Intensive Care Unit (PICU) Main Building 3-SPediatric Unit Main Building 3-NPharmacy (Outpatient Pharmacy) Main Building 1Pre-Cath Lab Admitting Mercy Medical Plaza (E) 1Public Relations Department Main Building APublic Safety Department Main Building ARespiratory Therapy Main Building 7Ruan Neurology Clinic & Research Center East Tower ARuan Rehabilitation Center Main Building 5Rural Health Foundation of Iowa Mercy Medical Plaza (E) 2Select Specialty Hospital of Des Moines

LongTerm Acute Care Hospital Main Building 4-SSocial Services Main Building 2Starbucks East Tower 1Surgery Waiting Area East Tower 1Surgical Affiliates, PC Mercy Medical Plaza (E) 2Tech Services (ECG, Neuro Testing) Main Building 6-STransitional Vent Unit Main Building 9-NTransplant Center Mercy Medical Plaza (W) 3Urology Mercy Medical Plaza (W) 1Volunteer Services Main Building AWellness Center West Building AWound Care Registration West Building AWound Treatment Center West Building 1

DEPARTMENT BUILDING LEVEL DEPARTMENT BUILDING LEVEL DEPARTMENT BUILDING LEVEL

MERCY MEDICAL CENTER – CENTRAL CAMPUS DEPARTMENT DIRECTORY