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عضوية االيزو مفتوحة الى مراكز المواصفات الوطنية او عضوية االيزو مفتوحة الى مراكز المواصفات الوطنية اوالمشابهة والتي تعتبر مسئولة على توحيد المواصفات في المشابهة والتي تعتبر مسئولة على توحيد المواصفات في
بالدها )عضو واحد لكل بلد ( .بالدها )عضو واحد لكل بلد ( . . كل عضو له صوت واحد مهما كان حجم وقوة اقتصاد البالد .كل عضو له صوت واحد مهما كان حجم وقوة اقتصاد البالد : العضوية كاآلتي : العضوية كاآلتي --
-- عامل عامل عضو في : : )) member bodiesmember bodies ((عضو دائم مقعد لديه في الذي دائم مقعد لديه الذيالعمومية، العمومية، الجمعية التصويت . الجمعية حق وله اللجان في التصويت . يشارك حق وله اللجان في يشارك
-- مراسل مراسل عضو التي : )) correspondent membercorrespondent member ((عضو التي : الدول الدول . المواصفات إصدار في تشارك وال للمواصفات أجهزة . التمتلك المواصفات إصدار في تشارك وال للمواصفات أجهزة التمتلك
بصفة بصفة ويعمل التصويت , . ويعمل حق له ليس و اللجان في التصويت , . مراقب حق له ليس و اللجان في مراقب -- مشارك مشارك عضو ذات : )) Subscriber memberSubscriber member ((عضو ذات : للدول للدول
نموا ) ( االقل الضعيفة نموا ) ( االقتصاديات االقل الضعيفة تطور االقتصاديات متابعة لهم يمكن تطور ولكن متابعة لهم يمكن ولكنمراقب المعاييرالمعايير بصفة العامة للجمعية مراقب والحضور بصفة العامة للجمعية ..والحضور
االيزو حول االيزو حقائق حول حقائق الدولي االجماع على اساسا مبنية الدولي المواصفات االجماع على اساسا مبنية INTERNATIONAL INTERNATIONAL))المواصفات
CONSENSUSCONSENSUS ) )
وفرعية رئيسية فنية لجان طريق عن المواصفات تطوير وفرعية يتم رئيسية فنية لجان طريق عن المواصفات تطوير يتمعمل . عمل .وفرق وفرق
اللجنة اللجنةISO/TC176/SC2 (Quality Systems)ISO/TC176/SC2 (Quality Systems) هي هيالدولية القياسية المواصفة تطوير على الدولية المسئولة القياسية المواصفة تطوير على ISO 9001ISO 9001المسئولة
.. الدولية القياسية المواصفة تطوير الدولية تم القياسية المواصفة تطوير عن عن ISO 9001:2015ISO 9001:2015تم
العمل ) فريق العمل )طريق فريق الفرعية ( )WG24WG24طريق للجنة الفرعية ( )التابع للجنة ( . ( .SC2SC2التابع( العمل فريق العمل )يتكون فريق تم ( WG24WG24يتكون خبراء من مجموعة تم ( من خبراء من مجموعة من
المؤسسات من او الوطنية المواصفات هيئات من المؤسسات ترشيحهم من او الوطنية المواصفات هيئات من ترشيحهمااليزو - في االيزو - المشاركة في اتحادات - ) liaison memberliaison memberالمشاركة اتحادات - ) مثل مثل
الرأي 4.4. استطالع الرأي مرحلة استطالع Enquiry stage: Enquiry stage: draft international draft international ))مرحلةstandard (DIS)standard (DIS)))
االعتماد 5.5. االعتماد مرحلة Approval stage :Approval stage : final draft international standard final draft international standard ) ) مرحلة(FDIS)(FDIS) . ) . )
االصدار ) 6.6. االصدار ) مرحلة Publication stage :Publication stage : international standard international standardمرحلة(IS)(IS) . ) . )
المواصفات : : المراجعة المراجعة مرحلةمرحلة 7.7. مراجعة المواصفات ضرورة مراجعة يتم دوريا , دوريا , ضرورة ان يتم فإما ان فإماتعديلها . او سحبها او تعديلها .اعتمادها او سحبها او اعتمادها
االقل 8.8. على يجيزها ان يتطلب فإنه دولية المواصفة تصبح االقل لكي على يجيزها ان يتطلب فإنه دولية المواصفة تصبح لكياالعضاء% .7575 مجموع االعضاء% .من مجموع من
والتي الجودة ادارة نظام متطلبات المواصفة والتي تحدد الجودة ادارة نظام متطلبات المواصفة تحددالخدمة أو المنتج تقديم استمرار لضمان الخدمة تهدف أو المنتج تقديم استمرار لضمان تهدف
رضا وتحسين تحقيق تضمن معينة شروط رضا ضمن وتحسين تحقيق تضمن معينة شروط ضمنالعمالء .العمالء .
من أكثر اصدار من تم أكثر اصدار لنظام 1,101,2721,101,272تم مطابقة لنظام شهادة مطابقة شهادةأكثر , 184184ضمن ضمن 90019001االيزو االيزو محققا العالم في أكثر , بلدا محققا العالم في بلدا
بعام% 22من من مقارنة الشهادات عدد في بعام% زيادة مقارنة الشهادات عدد في 20112011زيادةبمعدل بمعدل اي إضافية .21,62521,625اي إضافية .شهادة شهادة
على الحصول عدد حيث من اآلكبر الثالث على الدول الحصول عدد حيث من اآلكبر الثالث الدولاسبانيا : , , . ايطاليا الصين هي اسبانيا : , , .الشهادات ايطاليا الصين هي الشهادات
عدد في الزيادة ضمن االولى الثالث عدد الدول في الزيادة ضمن االولى الثالث الدوللعام لعام الشهادات ورمانيا : , , .20122012الشهادات الصين اسبانيا ورمانيا : , , .هي الصين اسبانيا هي
عندها هي هي الجودة : الجودة : تستوفى التي عندها الدرجة تستوفى التي الدرجةللمتطلبات الكامنة الخصائص من للمتطلبات مجموعة الكامنة الخصائص من ..مجموعة
مميزة: .الخاصية الخاصية سمة مميزة: .هي سمة هي. محددة او ضمنية تكون ان يمكن محددة .الخاصية او ضمنية تكون ان يمكن الخاصية: التالي مثل الخصائص من مختلفة انواع التالي :يوجد مثل الخصائص من مختلفة انواع يوجد . ) , , : ( البيولوجية او الكيميائية الكهربية الميكانيكية الخصائص مثال البيولوجية ) : , , ( . طبيعية او الكيميائية الكهربية الميكانيكية الخصائص مثال طبيعية
( والسمع : حسية ) حسية والرؤية والتذوق والشم باللمس المتعلقة والسمع : مثال والرؤية والتذوق والشم باللمس المتعلقة االمانة : , , ) ) سلوكية سلوكية - - ( .( .مثال األدب االمانة : , , مثال األدب مثال
((الصدق الصدق ( االتاحية : , , زمنية ) زمنية الوثوقية الموقوتية االتاحية : , , مثال الوثوقية الموقوتية المتعلقة : , ) ) عضوية عضوية ( .( .مثال او الفوسيولوجية الخصائص المتعلقة : , مثال او الفوسيولوجية الخصائص مثال
األفراد األفراد بأمان ((بأمان. ) ( للسيارة سرعة اقصى مثال للسيارة ) ( .وظيفية سرعة اقصى مثال وظيفية الجودة الجودة خاصية بأحد : : خاصية تتعلق النظام او العملية او المنتج في كامنة بأحد خاصية تتعلق النظام او العملية او المنتج في كامنة خاصية
المتطلبات المتطلبات . : دائمة خاصية في االخص على ما شيء في موجودة تعني دائمة : .كامنة خاصية في االخص على ما شيء في موجودة تعني كامنة
الزامي .: : متطلبمتطلب او ضمني عام بشكل عليه النص تم توقع او احتياج الزامي .هو او ضمني عام بشكل عليه النص تم توقع او احتياج هو ) ( للمنشأة مألوف امر او عادة انه تعني ضمنيا عام بشكل للمنشأة ) ( عبارة مألوف امر او عادة انه تعني ضمنيا عام بشكل عبارة
هو , االعتبار في األخود التوقع او االحتياح ان االخرى واالطراف هو , والزبائن االعتبار في األخود التوقع او االحتياح ان االخرى واالطراف والزبائنضمني .ضمني .
– اللجنة اعضاء اللجنة – عدد اعضاء 120120'( '( P' and 25'OP' and 25'O''9595))عدد : اإلنشاء اإلنشاء : تاريخ 19791979تاريخ( – كندا كندا – )السكرتارية - SCC ) ) ISO/TC 176 - ISO/TC 176السكرتارية
SecretariatSecretariat : العمل العمل : مجال إدارة ) ))مجال نظم الجودة إدارة مجال في المواصفات إدارة ) اصدار نظم الجودة إدارة مجال في المواصفات اصدار
الداعمة - والتقنيات عامة الداعمة - الجودة والتقنيات عامة إدارة( supporting technologiessupporting technologiesالجودة وكذلك إدارة( ، وكذلك ،الفنية , اإلدارة ومجلس المختص القطاع طلب على بناء محددة قطاعات في الفنية , الجودة اإلدارة ومجلس المختص القطاع طلب على بناء محددة قطاعات في الجودة
Total number of published ISO standards related to the TC and its Total number of published ISO standards related to the TC and its SCs (number includes updates): SCs (number includes updates): 24
Number of published ISO standards under the direct responsibility Number of published ISO standards under the direct responsibility of ISO/TC 176 (number includes updates): of ISO/TC 176 (number includes updates): 3
Standards and projects under the direct responsibility of Standards and projects under the direct responsibility of ISO/TC 176 Secretariat Standard and/or project (3)ISO/TC 176 Secretariat Standard and/or project (3)
ISO/TS 16949:2009ISO/TS 16949:2009Quality management systems -- Particular requirements for the application Quality management systems -- Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part of ISO 9001:2008 for automotive production and relevant service part organizationsorganizations
ISO/TS 17582:2014Quality management systems -- Particular requirements for the application Quality management systems -- Particular requirements for the application of ISO 9001:2008 for electoral organizations at all levels of governmentof ISO 9001:2008 for electoral organizations at all levels of government
ISO 18091:2014Quality management systems -- Guidelines for the application of ISO Quality management systems -- Guidelines for the application of ISO 9001:2008 in local government9001:2008 in local government
Standards and projects under the direct responsibility of Standards and projects under the direct responsibility of ISO/TC 176/SC 1 SecretariatISO/TC 176/SC 1 Secretariat
Standard and/or project Standard and/or project ISO 9000:2005
Standards and projects under the direct responsibility of ISO/TC Standards and projects under the direct responsibility of ISO/TC 176/SC 2 Secretariat176/SC 2 Secretariat
ISO 9001:2008 Quality management systems Quality management systems ISO 9004:2009 Managing for the sustained success of an organization -- A quality Managing for the sustained success of an organization -- A quality
Standards and projects under the direct Standards and projects under the direct responsibility of ISO/TC 176/SC 3 Secretariatresponsibility of ISO/TC 176/SC 3 Secretariat
ISO 10001:2007ISO 10001:2007Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizationsQuality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
ISO 10002:2014ISO 10002:2014Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizationsQuality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
ISO 10003:2007ISO 10003:2007Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizationsorganizations
ISO 10004:2012ISO 10004:2012Quality management -- Customer satisfaction -- Guidelines for monitoring and measuringQuality management -- Customer satisfaction -- Guidelines for monitoring and measuring
ISO 10008:2013ISO 10008:2013Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactionscommerce transactions
ISO 10012:2003ISO 10012:2003Measurement management systems -- Requirements for measurement processes and measuring Measurement management systems -- Requirements for measurement processes and measuring equipmentequipment
ISO/TR 10013:2001ISO/TR 10013:2001Guidelines for quality management system documentationGuidelines for quality management system documentation
ISO 10014:2006ISO 10014:2006Quality management -- Guidelines for realizing financial and economic benefitsQuality management -- Guidelines for realizing financial and economic benefits
ISO 10014:2006/Cor 1:2007ISO 10014:2006/Cor 1:2007 ISO 10015:1999ISO 10015:1999
Quality management -- Guidelines for trainingQuality management -- Guidelines for training ISO/TR 10017:2003ISO/TR 10017:2003
Guidance on statistical techniques for ISO 9001:2000Guidance on statistical techniques for ISO 9001:2000 ISO 10018:2012ISO 10018:2012
Quality management -- Guidelines on people involvement and competenceQuality management -- Guidelines on people involvement and competence ISO 10019:2005ISO 10019:2005
Guidelines for the selection of quality management system consultants and use of their servicesGuidelines for the selection of quality management system consultants and use of their services ISO 19011:2011ISO 19011:2011
Guidelines for auditing management systemsGuidelines for auditing management systems
Looking to the FutureLooking to the FutureISO/TC 176/SC 2’s visionvision is looking a head to the needs of future.looking a head to the needs of future.
الدور هذا عن يغفل ما الدور كثيرا هذا عن يغفل ما كثيراالجودة إدارة لنظم الجودة المحوري إدارة لنظم المحوري
بسبب المستدامة، بسبب للتمنية المستدامة، للتمنيةاألخيرة السنوات األخيرة التركيز السنوات التركيز
االخرى العناصر على االخرى يجري العناصر على يجريالبيئية وتكامل البيئية كسالمة وتكامل كسالمة
االجتماعية . االجتماعية .والعدالة والعدالة
اللجنة )ان بإصدارات االعتراف اللجنة )يتم بإصدارات االعتراف واال( SC2SC2يتم بالقبول تحضى واال( وان بالقبول تحضى وانال كجزء المنظمات قبل من وتستخدم العالم، أنحاء جميع في ال حترام كجزء المنظمات قبل من وتستخدم العالم، أنحاء جميع في حترام
بها ". الخاصة المستدامة التنمية مبادرات من بها ".يتجزأ الخاصة المستدامة التنمية مبادرات من يتجزأ“SC2’s products areSC2’s products are recognized and respected worldwide, and used by organizations as an integral component of their sustainable development initiatives”.
Looking to the FutureLooking to the Future As we look to the future, however, it is
important to ensure that quality management is seen as much more than certification to ISO 9001 and that it really helps organizations to achieve long-term success.
It’s about more than just “certification”It’s about more than just “certification”
“ “Certification to ISO 9001” should be a result Certification to ISO 9001” should be a result of a well-implemented quality management of a well-implemented quality management system!system!
Other ISO/TC 176 products are aimed to Other ISO/TC 176 products are aimed to assist organizations in improving their quality assist organizations in improving their quality management system.management system.
To To develop, maintain and support a portfolio of develop, maintain and support a portfolio of products that enable organizations to improve products that enable organizations to improve their performance their performance and to benefit from the and to benefit from the implementation of a robust quality implementation of a robust quality management system.management system.
To To establish generic quality management establish generic quality management system requirements system requirements that provide the that provide the foundations to build confidence in products foundations to build confidence in products and services delivered throughout the supply and services delivered throughout the supply chain to organizations and people worldwide.chain to organizations and people worldwide.
To To provide guidance and supportprovide guidance and support, where , where needed, to ensure the continued credibility of needed, to ensure the continued credibility of our products.our products.
والبيئية االقتصادية التنمية بين ما متبادل ارتباط والبيئية هناك االقتصادية التنمية بين ما متبادل ارتباط هناكاو استراتيجية اية تطبيق او اعداد يمكن ال انه حيث او واالجتماعية استراتيجية اية تطبيق او اعداد يمكن ال انه حيث واالجتماعية
معا . المكونات هذه دمج دون مستدامة معا .سياسة المكونات هذه دمج دون مستدامة سياسة
االجتماعي ) ( فاجتماعيافاجتماعيا االجتماعي ) ( البعد حال : البعد في مستداما النظام حال : يكون في مستداما النظام يكوناالجتماعية الخدمات ايصال وثم ، التوزيع في العدالة االجتماعية حققت الخدمات ايصال وثم ، التوزيع في العدالة حققتالنوع في المساواة وتحقيق محتاجها الى والتعليم النوع كالصحة في المساواة وتحقيق محتاجها الى والتعليم كالصحة
فئات لكافة الشعبية والمشاركة السياسة والمحاسبة فئات االجتماعي لكافة الشعبية والمشاركة السياسة والمحاسبة االجتماعي. القرار صنع عملية في .المجتمع القرار صنع عملية في المجتمع
االقتصادي ) (واقتصادياواقتصاديا االقتصادي ) (البعد الذي : البعد النظام هو المستدام الذي : النظام النظام هو المستدام النظاميحافظ والذي مستمر بشكل والخدمات السلع انتاج من يحافظ يتمكن والذي مستمر بشكل والخدمات السلع انتاج من يتمكنبين ما االقتصادي التوازن من لالدارة قابل معين مستوى بين على ما االقتصادي التوازن من لالدارة قابل معين مستوى علىناتجة اجتماعية اختالالت حدوث يمنع وان ، والدين العام ناتجة الناتج اجتماعية اختالالت حدوث يمنع وان ، والدين العام الناتج
االقتصادية . السياسات االقتصادية .عن السياسات عنوبيئياوبيئيا) ( البيئي (البعد ( البيئي : البعد يحافظ ان يجب بيئيا المستدام : النظام يحافظ ان يجب بيئيا المستدام النظام
الزائد االستنزاف ويتجنب الطبيعية الموارد من ثابتة قاعدة الزائد على االستنزاف ويتجنب الطبيعية الموارد من ثابتة قاعدة علىالجوي واالتزان التربة انتاجية ذلك ويشمل المتجددة الجوي للموارد واالتزان التربة انتاجية ذلك ويشمل المتجددة للموارداقتصادية . كموارد عادة تصنف ال التي الطبيعية البيئية اقتصادية .واالنظمة كموارد عادة تصنف ال التي الطبيعية البيئية واالنظمة
التحدياتالتحديات اإلقتصادية المؤسسة أخرجت المستدامة، التنمية أفرزتها التي القضايا اإلقتصادية إن المؤسسة أخرجت المستدامة، التنمية أفرزتها التي القضايا إن
نظرة إلى البحت، اإلقتصادي ودورها مغلق، كنظام الداخلية عزلتها نظرة من إلى البحت، اإلقتصادي ودورها مغلق، كنظام الداخلية عزلتها من . البيئة في الحاصل فالتطور وتداخال وغموضPا تعقيدPا أكثر خارجية وبيئة . حديثة، البيئة في الحاصل فالتطور وتداخال وغموضPا تعقيدPا أكثر خارجية وبيئة حديثة،في وتؤثر ضغوطPا تمارس اإلقتصادية، للمؤسسة أخرى أطرافPا ولد في الخارجية وتؤثر ضغوطPا تمارس اإلقتصادية، للمؤسسة أخرى أطرافPا ولد الخارجية
سابقPا، مهملة كانت وبيئية وسياسية إجتماعية جديدة ا Pأدور وأفرز سابقPا، نشاطها، مهملة كانت وبيئية وسياسية إجتماعية جديدة ا Pأدور وأفرز نشاطها،إلى أخرى معطيات ويضيف التحديات، من ويزيد جديدة، حدودPا يضع إلى مما أخرى معطيات ويضيف التحديات، من ويزيد جديدة، حدودPا يضع مما
المؤسسة المؤسسة التزامات ..التزامات األهمية غاية في ا Pأمر والتحديات التطورات هذه على التغلب األهمية ويعتبر غاية في ا Pأمر والتحديات التطورات هذه على التغلب ويعتبر
البقاء هدف بل المنافسة من المؤسسة لتتمكن فقط ليس البقاء والصعوبة، هدف بل المنافسة من المؤسسة لتتمكن فقط ليس والصعوبة،إقباال. تعرف اإلقتصادية المؤسسات أصبحت المنطلق هذا ومن إقباال. واإلستمرارية تعرف اإلقتصادية المؤسسات أصبحت المنطلق هذا ومن واإلستمرارية
وضمن اإلستراتجية، رؤيتها في المستدامة التنمية ادماج على Pا وإيجابي ا Pوضمن كبير اإلستراتجية، رؤيتها في المستدامة التنمية ادماج على Pا وإيجابي ا Pكبيرالممارسات أفضل تحقيق أجل من التسييرية، واهتماماتها وأهدافها الممارسات سياساتها أفضل تحقيق أجل من التسييرية، واهتماماتها وأهدافها سياساتها
تغيرات مع اإليجابي التكيف تضمن التي والبيئية واإلجتماعية تغيرات اإلقتصادية مع اإليجابي التكيف تضمن التي والبيئية واإلجتماعية اإلقتصاديةأسواقها في تواجهها التي المنافسة حدة تزايد ومواجهة المحيط، أسواقها وضغوطات في تواجهها التي المنافسة حدة تزايد ومواجهة المحيط، وضغوطات
. وتفوقها المؤسسة إستمرارية يكفل بما والعالمية، .المحلية وتفوقها المؤسسة إستمرارية يكفل بما والعالمية، المحلية
التغيير التغيير أسباب أسباب منذ المختلفة للقطاعات الجديدة والمتطلبات التغييرات منذ مواكبة المختلفة للقطاعات الجديدة والمتطلبات التغييرات مواكبة
ادارة ) , 20082008عام عام الحديثة التكنولوجيا الحالية النسخة اصدار ادارة ) , وقت الحديثة التكنولوجيا الحالية النسخة اصدار وقتالمععرفة , , , , ادارة التنتافسية القيمة سالسل ادارة المععرفة , , , , المعلومات ادارة التنتافسية القيمة سالسل ادارة المعلومات.) , العالمية , المتغيرات من ذلك وغير المخاطر ادارة التغيير , (.ادارة العالمية , المتغيرات من ذلك وغير المخاطر ادارة التغيير ادارة
الخدمة او المنتج توفير وهو االصلي الهدف في االستمرار الخدمة مع او المنتج توفير وهو االصلي الهدف في االستمرار معالقوانين مع التوافق مع العمالء متطلبات مع تتوافق القوانين التي مع التوافق مع العمالء متطلبات مع تتوافق التي
المطبقة المطبقة والتشريعات والتشريعات األخرى اإلدارة أنظمة مع للتكامل أكبر مرونة المواصفة األخرى إعطاء اإلدارة أنظمة مع للتكامل أكبر مرونة المواصفة إعطاء
وغيرها) , , ( . المهنية السالمة وغيرها) , , ( .البيئة المهنية السالمة البيئة. القادمة العشر لألعوام ثابتة أسس القادمة .وضع العشر لألعوام ثابتة أسس وضع سرعة ومواكبة والمتغيرة المعقدة العمل بيئة متطلبات سرعة عكس ومواكبة والمتغيرة المعقدة العمل بيئة متطلبات عكس
مستقبال . المواصفة ستطبق مستقبال .التي المواصفة ستطبق التي , وإدارة االداء وتحسين تطوير على المؤسسة قدرة وإدارة , تعزيز االداء وتحسين تطوير على المؤسسة قدرة تعزيز
للدفع باالعتبار أخذه تم للدفع ماالذي باالعتبار أخذه تم ماالذي؟ التغيير ؟ بعملية التغيير بعملية
. المواصفة لمستخدمي الرأي استطالعات المواصفة .نتائج لمستخدمي الرأي استطالعات نتائج العمل فريق العمل مخرجات فريق Joint SC1/SC2 Task Joint SC1/SC2 Task))مخرجات
GroupGroup ) ) ( -( -Future ConceptsFuture Concepts. ). ) األيزو لمستخدمي المتزايد األيزو التنوع لمستخدمي المتزايد . .90019001التنوع المستخدمة والتقنيات المعرفة في الحاصل المستخدمة التطور والتقنيات المعرفة في الحاصل التطور
... باالتساع األخدة المستخدمين واهتمامات باالتساع .مصالح األخدة المستخدمين واهتمامات مصالح. المختلفة والقطاعات الصناعة في المختلفة .التغييرات والقطاعات الصناعة في التغييرات
World-wide Survey - Key User World-wide Survey - Key User InputsInputs
ISO 9001, as it is, must change to ISO 9001, as it is, must change to continue be relevantcontinue be relevant
Integrate with other MSS (EMS Integrate with other MSS (EMS etc.)etc.)
Provide one integral approach to Provide one integral approach to the management of the the management of the organization for Leadership organization for Leadership commitment & understanding, commitment & understanding, strategic planning, management .strategic planning, management .
Need to work with ISO/CASCO Need to work with ISO/CASCO and IAF to ensure and IAF to ensure efficiency/effectiveness of audits efficiency/effectiveness of audits and address problems in and address problems in certification auditscertification audits
Include tools and risk Include tools and risk managementmanagement
)
Analyzing data from a Web-based survey of
users and potential users of ISO 9001 and ISO 9004, conducted in 10
Significant Changes: 1. 1. New Structure - The new standard has 10 clauses 2. The term "product" has been replaced by “products and services".
3. Two new clauses related to the context of the organization:4.1 Understanding the organization and its context4.2 Understanding the needs and expectations of interested parties.
4. The requirement to use the process approach has been more explicit.4.4. Quality management system and its processes
Significant ChangesSignificant Changes55. The standard does not include a specific clause . The standard does not include a specific clause for "for "Preventive ActionsPreventive Actions". (Risk-based approach ". (Risk-based approach replaces the requirements related to preventive replaces the requirements related to preventive action. )action. )
66. The terms ". The terms "documentdocument" and "" and "recordsrecords" have " have been replaced with the term "documented been replaced with the term "documented information".information".
77. "work environment" used in ISO 9001:2008 . "work environment" used in ISO 9001:2008 has been replaced with "has been replaced with "Environment for the Environment for the operation of processes".operation of processes".
88. "purchased product" has been replaced with . "purchased product" has been replaced with ""externally provided products and services".externally provided products and services".
Significant ChangesSignificant Changes99. The term ". The term "suppliersupplier" has been replaced with " has been replaced with ""External providerExternal provider".".
1010. From eight QMP to Seven Quality Management . From eight QMP to Seven Quality Management principles .principles .
11.11.Quality Manual not required .Quality Manual not required .
12.12. MR not required .MR not required .
13.13. Harmonized : New ISO 9001 clauses will be Harmonized : New ISO 9001 clauses will be harmonized with other standards such as ISO 14001harmonized with other standards such as ISO 14001
14.14. ISO 9001:2015 does not address exclusions, but ISO 9001:2015 does not address exclusions, but applicability. applicability.
15.15. Organizational knowledgeOrganizational knowledge : : Clause 7.1.5 Organizational knowledge addresses the need to determine and maintain the knowledge obtained by the organization, including by its personnel, to ensure that it can achieve conformity of products and services.
The following is a list of standards that already employ Annex SL.
ISO 30301:2011ISO 30301:2011, Information and , Information and documentation: Management systems documentation: Management systems for recordsfor records
ISO 22301:2012ISO 22301:2012, Societal security: , Societal security: Business continuity management Business continuity management systemssystems
ISO 20121:2012ISO 20121:2012, Event sustainability , Event sustainability management systemsmanagement systems
ISO 39001ISO 39001, Road-traffic safety (RTS) , Road-traffic safety (RTS) management systems management systems
ISO 55001ISO 55001, Asset management , Asset management
الرئيسية الرئيسية البنود البنود ( ( Annex SLAnnex SL MSS – High Level MSS – High Level
Structure ofStructure of ) )
رقم رقم البند التطبيق : . )11البند التطبيق : . )مجال ( ( ScopeScopeمجال رقم رقم البند القياسي : . )22البند القياسي : . )المرجع ( . ( .Normative referencesNormative referencesالمرجع رقم رقم البند والتعريفات : . )33البند والتعريفات : . )العبارات ( . ( .Terms and definitionTerms and definitionالعبارات رقم رقم البند المؤسسة : ) ( . )44البند عمل نطاق المؤسسة : ) ( . )سياق عمل نطاق Context of Context ofسياق
OrganizationOrganization )) رقم رقم البند (( LeadershipLeadership القيادة : . )القيادة : . )55البند رقم رقم البند ( (PlanningPlanningالتخطيط : . )التخطيط : . )66البند رقم رقم البند ( ( SupportSupportالدعم : . )الدعم : . )77البند رقم رقم البند ( ( OperationOperationالعمليات : . )العمليات : . )88البند رقم رقم البند األداء : . ) 99البند األداء : . ) تقييم ( ( Performance EvaluationPerformance Evaluationتقييم رقم رقم البند ( ( ImprovementImprovementالتطوير : . )التطوير : . )1010البند
high- ‐level structure and terminology of Annex high- ‐level structure and terminology of Annex SL is a unified guideline used for the SL is a unified guideline used for the development of all new ISO standardsdevelopment of all new ISO standards
10 Top Level Clauses 1. Scope When/why should an organization adopt this
standard? 2. Normative references Blank clause introduced to match with other
management system standards. 3. Terms and definitions Definitions of various terms referred in the standard. 4. Context of the organization Determine the purpose and the direction of the
organization. 5. Leadership Commitment of the top management, quality policy,
إدارة نظام متطلبات الدولية القياسية المواصفة هذه تحدد: حينما للمنشأة الجودة
منتج توفير على مقدرتها إثبات إلى وخدمات تحتاج في ت ات. بها المعمول التنظيمية والمتطلبات الزبون بمتطلبات
الزبون رضاء تعزيز إلى . تهدف The concept of “risk” in the context of ISO 9001 The concept of “risk” in the context of ISO 9001
relates to the uncertainty in achieving these relates to the uncertainty in achieving these objectives .objectives .
risk is often thought of only in the negative sense. risk is often thought of only in the negative sense. Risk-based thinking can also help to identify Risk-based thinking can also help to identify opportunities. This can be considered to be the opportunities. This can be considered to be the positive side of risk positive side of risk
4 4 Context of the Context of the organizationorganization 4.1 4.1 Understanding the organization Understanding the organization
and its context and its context The organization shall determine external and The organization shall determine external and
internal issues, that are relevant to its internal issues, that are relevant to its purpose purpose and its strategic direction and its strategic direction and that and that affect its ability to achieve the intended affect its ability to achieve the intended outcome(s) of its quality management system.outcome(s) of its quality management system.
External context : legal, technological, competitive, External context : legal, technological, competitive, cultural, social, economic and natural environment, cultural, social, economic and natural environment, whether international, national, regional or local.whether international, national, regional or local.
internal context : perceptions, values and culture of the internal context : perceptions, values and culture of the organization. (policies, objectives and the strategies, organization. (policies, objectives and the strategies, resources , knowledge , information systems , standards, resources , knowledge , information systems , standards, guidelines , contractual relationships ,….. )guidelines , contractual relationships ,….. )
4.2 4.2 Understanding the Understanding the needs and expectations of needs and expectations of
interested partiesinterested parties The organization shall determine : The organization shall determine : - - the interested parties that are relevant to the the interested parties that are relevant to the
quality management system, andquality management system, and
- the quality management system related - the quality management system related requirements, of these interested parties.requirements, of these interested parties.
List of interested parties the organization must List of interested parties the organization must consider consider ::
- Direct customers, end users .Direct customers, end users .- suppliers, distributers, retailers, partners, suppliers, distributers, retailers, partners,
competitors,competitors,- shareholders,shareholders,- employees and labour unions employees and labour unions - society, including regulators..society, including regulators..
4.3 4.3 Determining the scope Determining the scope of the quality management of the quality management
systemsystem The organization shall determine the boundaries The organization shall determine the boundaries
and applicability of the quality management system and applicability of the quality management system to establish its scope.to establish its scope.
The scope shall be stated in terms of products and The scope shall be stated in terms of products and services, the main processes to deliver them and services, the main processes to deliver them and the sites of the organization included.the sites of the organization included.
If any requirement(s) of this International Standard If any requirement(s) of this International Standard cannot be applied, this shall not affect the organization’s cannot be applied, this shall not affect the organization’s ability or responsibility to ensure conformity of products ability or responsibility to ensure conformity of products and services.and services.
justification for any instance where a requirement of justification for any instance where a requirement of this International Standard cannot be applied.this International Standard cannot be applied.
The scope shall be available as documented information.The scope shall be available as documented information.
4.4 4.4 Quality management system Quality management system and its processes and its processes
The organization shall :The organization shall : establish,establish, implement, implement, maintain maintain and continually improve a quality and continually improve a quality management system, including the management system, including the processes needed and their interactions .processes needed and their interactions .
Process approachProcess approachClause 4.4 includes requirements for process Clause 4.4 includes requirements for process approach. Some requirements are more prescriptive. approach. Some requirements are more prescriptive. the the inputsinputs required and the required and the outputsoutputs expected from expected from these processes; these processes; the the resourcesresources needed and ensure their availability; needed and ensure their availability; the assignment of the the assignment of the responsibilitiesresponsibilities and and authoritiesauthorities for these processes; for these processes; the the risksrisks and and opportunitiesopportunities in accordance with the in accordance with the requirements of 6.1, and plan and implement the requirements of 6.1, and plan and implement the appropriate actions to address them; appropriate actions to address them; the the methodsmethods for for monitoringmonitoring, , measuringmeasuring, as , as appropriate, and appropriate, and evaluationevaluation of processes and, if of processes and, if needed, the changes to processes to ensure that they needed, the changes to processes to ensure that they achieve intended results; and achieve intended results; and
0.3 Process approach 0.3 Process approach The process approach applies The process approach applies
systematic definition and management systematic definition and management of processes and their interactions so as of processes and their interactions so as to achieve the intended results in to achieve the intended results in accordance with the quality policy and accordance with the quality policy and strategic direction of the organization. strategic direction of the organization. Management of the processes and the Management of the processes and the system as a whole can be achieved using system as a whole can be achieved using a “a “Plan-Do-Check-Act” Plan-Do-Check-Act” (PDCA) (PDCA) methodology (see 0.4) with an overall methodology (see 0.4) with an overall focus on “focus on “Risk-based thinking" Risk-based thinking" aimed at aimed at preventing undesirable outcomes (see preventing undesirable outcomes (see 0.5). 0.5).
5.1 Leadership and commitmentTop management shall demonstrate leadership and commitment with respect to QMS by:
Ensuring )i.e. someone else can do it( •the quality policy and quality objectives are established for the quality management system and are compatible with the strategic direction and the context of the organization;•the quality policy is communicated, understood and applied within the organization;•integration of the quality management system requirements into the organization’s business processes;•the resources needed for the quality management system are available;•the quality management system achieves its intended results;
Doing (i.e. they must do it Doing (i.e. they must do it themselvesthemselves))
• taking accountability of the effectiveness of the quality taking accountability of the effectiveness of the quality management system;management system;
• promoting awareness of the process approach;promoting awareness of the process approach;• communicating the importance of effective quality communicating the importance of effective quality
management and of conforming to the quality management management and of conforming to the quality management system requirements;system requirements;
• engaging, directing and supporting persons to contribute to engaging, directing and supporting persons to contribute to the effectiveness of the quality management system;the effectiveness of the quality management system;
• promoting continual improvement and innovation;promoting continual improvement and innovation;• supporting other relevant management roles to demonstrate supporting other relevant management roles to demonstrate
their leadership as it applies to their areas of responsibility; their leadership as it applies to their areas of responsibility; • shall demonstrate leadership and commitment with respect shall demonstrate leadership and commitment with respect
to customer focus .to customer focus .• Shall establish, review , and maintain a quality policy. Shall establish, review , and maintain a quality policy. • Top management shall assign the responsibility and authority Top management shall assign the responsibility and authority
for ( QMS conforming ,processes , reporting to top Mgm.for ( QMS conforming ,processes , reporting to top Mgm. ….. ) ….. )
6 – 6 – Planning for the QMS Planning for the QMS 6.1 6.1 Actions to address risks and opportunities Actions to address risks and opportunities When planning for the QMS, the organization shall When planning for the QMS, the organization shall
consider the issues referred to in 4.1 and the consider the issues referred to in 4.1 and the requirements referred to in 4.2 and determine the risks requirements referred to in 4.2 and determine the risks and opportunities that need to be addressed toand opportunities that need to be addressed to
a) assure the QMS can achieve its intended result(s), a) assure the QMS can achieve its intended result(s), b) prevent, or reduce, undesired effects, andb) prevent, or reduce, undesired effects, and c) achieve continual improvement. c) achieve continual improvement. The organization shall plan:The organization shall plan: a) actions to address these risks and opportunities, anda) actions to address these risks and opportunities, and b) how tob) how to 1) integrate and implement the actions into its QMS 1) integrate and implement the actions into its QMS
processes (see 4.4)processes (see 4.4), and, and 2) evaluate the effectiveness of these actions. 2) evaluate the effectiveness of these actions.
6.2 6.2 Quality objectives and planning to Quality objectives and planning to achieve them achieve them
The organization shall establish quality The organization shall establish quality objectives at relevant functions, levels objectives at relevant functions, levels and and processesprocesses. .
When planning how to achieve its When planning how to achieve its QualityQuality
objectives, the organization shall determineobjectives, the organization shall determine what what will be donewill be done what resources what resources will be requiredwill be required who who will be responsiblewill be responsible when when it will be completedit will be completed how how the results will be evaluated.the results will be evaluated. 6.3 Planning of changes 6.3 Planning of changes
7- 7- Support Support 7.1 7.1 ResourcesResources The organization shall determine and provide The organization shall determine and provide
the resources needed for the resources needed for (the establishment, (the establishment, implementation, maintenance and continual implementation, maintenance and continual improvement ) improvement ) of the QMS .of the QMS .
Resources may include : Resources may include : - 7.1.2 7.1.2 PeoplePeople- 7.1.3 7.1.3 InfrastructureInfrastructure ( ( buildings, buildings,
equipment ,transportation , information & communication equipment ,transportation , information & communication technology .)technology .)
7.1.4 7.1.4 environment for operation of processes. environment for operation of processes. (can include physical, social, psychological, environmental and (can include physical, social, psychological, environmental and
other factors (such as temperature, humidity, ergonomics and other factors (such as temperature, humidity, ergonomics and cleanliness). )cleanliness). )
7.1.5 7.1.5 Monitoring and measuring recourses Monitoring and measuring recourses ((fitness for their fitness for their purpose, traceability , verified or calibrated )purpose, traceability , verified or calibrated )
7.1.6 Organizational 7.1.6 Organizational KnowledgeKnowledge The organization shall determine the knowledge necessary The organization shall determine the knowledge necessary
for the operation of its processes and to achieve conformity for the operation of its processes and to achieve conformity of products and services.of products and services.
This knowledge shall be maintained, and made available to This knowledge shall be maintained, and made available to the extent necessary.the extent necessary.
When addressing changing needs and trends, the When addressing changing needs and trends, the organization shall consider its current knowledge and organization shall consider its current knowledge and determine how to acquire or access the necessary additional determine how to acquire or access the necessary additional knowledge.knowledge.
NOTE 1 Organizational knowledge can include information NOTE 1 Organizational knowledge can include information such as intellectual property and lessons learned.such as intellectual property and lessons learned.
NOTE 2 To obtain the knowledge required, the organization NOTE 2 To obtain the knowledge required, the organization can consider:can consider:
a) internal sources (e.g. learning from failures and a) internal sources (e.g. learning from failures and successful projects, capturing undocumented knowledge and successful projects, capturing undocumented knowledge and experience of topical experts within the organization);experience of topical experts within the organization);
b) external sources (e.g. standards, academia, conferences, b) external sources (e.g. standards, academia, conferences, gathering knowledge with customers or providers).gathering knowledge with customers or providers).
7.2 7.2 Competence : Competence : The organization shall determine the necessary The organization shall determine the necessary
competence of person(s) and ensure that these competence of person(s) and ensure that these persons are competent on the basis of persons are competent on the basis of appropriate education, training, or experience; appropriate education, training, or experience;
where applicable, take actions to acquire the where applicable, take actions to acquire the necessary competence, and evaluate the necessary competence, and evaluate the effectiveness of the actions taken.effectiveness of the actions taken.
7.3 7.3 Awareness : Awareness : Person shall be aware of Person shall be aware of ( QP, Q. objectives, their contribution to QMS).( QP, Q. objectives, their contribution to QMS).
7.4 7.4 Communication (Communication (internal and external internal and external communications relevant to QMScommunications relevant to QMS ) . ) .
7.5 7.5 Documented information Documented information ( ( documented documented information required by this International information required by this International Standard, and documented information Standard, and documented information
determined by the organization determined by the organization ) .) . 7.5.2 Creating and updating7.5.2 Creating and updating 7.5.3 Control of documented Information7.5.3 Control of documented Information
Annex A of the DIS clarifies that where ISO 9001:2008 would have referred to :
Documented procedures in ISO 9001:2008 = Maintain documented information in ISO 9001:2015
Records in ISO 9001:2008 = Retain documented information in ISO 9001:2015
8 - 8 - OperationOperation The organization shall plan implement and control the The organization shall plan implement and control the
processes, as outlined in 4.4 needed to meet processes, as outlined in 4.4 needed to meet requirements for the provision of products and services requirements for the provision of products and services and to implement the actions determined in 6.1 by :and to implement the actions determined in 6.1 by :
establishing establishing criteriacriteria for the processes and for the for the processes and for the acceptanceacceptance of products and services; . of products and services; .
determining the determining the resourcesresources needed to achieve needed to achieve conformity to product and service requirements.conformity to product and service requirements.
implementing implementing controlcontrol of the processes in accordance of the processes in accordance with the criteriawith the criteria
retainingretaining sufficient documented information to have sufficient documented information to have confidenceconfidence
that the processes have been carried out as planned that the processes have been carried out as planned and to demonstrate conformity of products and and to demonstrate conformity of products and services to requirements.services to requirements.
The organization shall ensure that The organization shall ensure that outsourced outsourced processes processes are controlled in accordance with 8.4.are controlled in accordance with 8.4.
9.1 Monitoring, measurement, analysis and 9.1 Monitoring, measurement, analysis and evaluation evaluation
9.1.1 General 9.1.1 General : The organization shall determine : The organization shall determine what needs to be monitored and measuredwhat needs to be monitored and measured , the , the methods, when shall be performed , when shall be methods, when shall be performed , when shall be analyzed and evaluated and shall analyzed and evaluated and shall retainretain appropriate appropriate documented information as evidence of the results.documented information as evidence of the results.
The organization shall The organization shall evaluateevaluate the quality the quality performance and the effectiveness of the quality performance and the effectiveness of the quality management system..management system..
9.1.2 Customer satisfaction 9.1.2 Customer satisfaction . . (NOTE : Information related to customer views can include (NOTE : Information related to customer views can include
customer satisfaction or opinion surveys, customer data on customer satisfaction or opinion surveys, customer data on delivered products or services quality, market-share analysis, delivered products or services quality, market-share analysis, compliments, warranty claims and dealer reports. )compliments, warranty claims and dealer reports. )
9.1.3 Analysis and evaluation9.1.3 Analysis and evaluation The organization The organization shall analyze shall analyze and evaluate and evaluate
appropriate appropriate data and information data and information arising from arising from monitoring, measurement and other sources.monitoring, measurement and other sources.
The The output of analysis output of analysis and evaluation shall be and evaluation shall be used toused to::
(demonstrate conformity , enhance customer (demonstrate conformity , enhance customer satisfaction , effectiveness of the QMS , planning satisfaction , effectiveness of the QMS , planning has been successfully implemented , performance has been successfully implemented , performance of processes , external provider(s); opportunities of processes , external provider(s); opportunities for improvements ) .for improvements ) .
The The results of analysis results of analysis and evaluation shall also be and evaluation shall also be used to provide inputs to used to provide inputs to management reviewmanagement review..
9.2 Internal audit 9.2 Internal audit : (: (retain documented retain documented information as evidence of the implementation of information as evidence of the implementation of
the audit programme and the audit results the audit programme and the audit results ).). 9.3 Management review9.3 Management review The management review shall be planned and The management review shall be planned and
carried out taking into consideration : carried out taking into consideration : ( ( previous management reviews; changes in previous management reviews; changes in
external and internal issues , information on the external and internal issues , information on the quality performance, risks and opportunities , quality performance, risks and opportunities , continual improvement ) .continual improvement ) .
outputs of the management review outputs of the management review shall include shall include decisionsdecisions and actions and actions related to continual related to continual improvement opportunities; changes to the quality improvement opportunities; changes to the quality management system, including management system, including resource needsresource needs..
((The organization shall retain documented information The organization shall retain documented information as evidence of the results of management reviews.as evidence of the results of management reviews. ) )
10.1 General10.1 General The organization shall determine and select The organization shall determine and select
opportunities for improvement and implement opportunities for improvement and implement necessary actions to meet customer necessary actions to meet customer requirements and enhance customer requirements and enhance customer satisfaction ( by : improving processes , satisfaction ( by : improving processes , improving products and services , improving improving products and services , improving QMS results.) .QMS results.) .
10.2 Nonconformity and corrective action 10.2 Nonconformity and corrective action 10.3 Continual improvement 10.3 Continual improvement The organization shall continually improve The organization shall continually improve
the suitability, adequacy, and effectiveness of the suitability, adequacy, and effectiveness of the quality management system.the quality management system.
Annex A Annex A (informative) : (informative) : Clarification of new structure, Clarification of new structure, terminology and concepts.terminology and concepts.
Annex B Annex B (informative) (informative) Quality Quality management principles.management principles.
Annex C Annex C (informative) (informative) The ISO The ISO 10000 portfolio of quality 10000 portfolio of quality management standards.management standards.
ISO 9001:2008 ISO DIS 9001:20150 Introduction 0 Introduction
1 Scope 1 Scope
2 Normative references 2 Normative references
3 Terms and definitions 3 Terms and definitions
4 Quality management system 4 Context of the organization4.1 Understanding the organization and its context4.2 Understanding the needs and expectations of interested parties4.3 Determining the scope of the quality management system
4.1 General requirements4.4 Quality management system and its processes
4.2 Documentation requirements 7.5 Documented information
Scope of the Quality Management System (4.3) Scope of the QMS including the products and services
covered and the justification of the requirements that can not be applied. ( shall be maintained ) .
Operation of Processes (4.4) The organization shall maintain documented
Information to support the operations of processes . Quality Policy (5.2.2) Quality policy to be available as documented
information Control of production and service provision (8.5.1)Control of production and service provision (8.5.1) the availability of documented information that
defines characteristics of products and services, activities to be performed , and the results to be achieved.
Operation of Processes (4.4) maintain documented Information necessary to have
confidence that processes are being carried out as planned.
Quality Objectives (6.2)Quality Objectives (6.2)
retainretain documented Information on the quality objectives. documented Information on the quality objectives. Monitoring and Measurement Resources (7.1.5)Monitoring and Measurement Resources (7.1.5) retain appropriate documented information as evidence of
fitness for purpose of monitoring and measurement resources.
Competence (7.2)Competence (7.2) retainretain appropriate documented information as evidence of appropriate documented information as evidence of
competencecompetence. Operational Planning and Control (8.1)Operational Planning and Control (8.1) retainingretaining documented information necessary to have confidence that the documented information necessary to have confidence that the
processes have been carried out as planned and conform to processes have been carried out as planned and conform to requirementsrequirements.
Requirements Review (8.2.3) Information describing the results of the review of
requirements related to products and services shall be retained.
Design and Development (8.3.5)Design and Development (8.3.5) retain the documented information resulting from
the design and development process. Design and Development Changes (8.3.6)Design and Development Changes (8.3.6) Documented Information on design and development
changes shall be retained. Externally Provided Products and Services (8.4.1)Externally Provided Products and Services (8.4.1) retain appropriate documented information of the results of
the evaluation, monitoring of performance and re-evaluation of the external providers.
Traceability (8.5.2)Traceability (8.5.2) retain any documented information necessary to
Control of Changes (8.5.6) retain documented Information describing the results of the
review of changes, personnel authorizing the change, and any necessary actions
Release of Products and Services (8.6)Release of Products and Services (8.6) - Evidence of conformity with the acceptance criteria shall be - Evidence of conformity with the acceptance criteria shall be
retained retained
- doc. Information providing traceability to the person(s) doc. Information providing traceability to the person(s) authorizing release of products and services for delivery to authorizing release of products and services for delivery to the customerthe customer.
Control of Nonconforming Process Outputs, Control of Nonconforming Process Outputs, Products and Services (8.7)Products and Services (8.7)
retain doc. Information on actions taken on nonconforming process outputs, products and services.
Monitoring, measurement, analysis and evaluation - General (9.1.1) – retain Results of monitoring and measurement activities.
referencesreferences ISO DIS 9001:2015 .ISO DIS 9001:2015 . ISO TC 176 Docs .ISO TC 176 Docs . ISO TC 176 ( SC & WG ) presentations.ISO TC 176 ( SC & WG ) presentations. Dr Nigel H Croft Chairman, ISO/TC 176/SC 2 Dr Nigel H Croft Chairman, ISO/TC 176/SC 2
(Quality Systems) (Quality Systems) presentations.presentations. CQI & IRCA WEBINAR CQI & IRCA WEBINAR presentation .presentation . Technical update on ISO 9001:2015 Colin Technical update on ISO 9001:2015 Colin
MacNee Duncan MacNee Limited . MacNee Duncan MacNee Limited . اآليزو الجودة إدارة اآليزو نظام الجودة إدارة الجديد ) 9001:20159001:2015نظام باإلصدار الجديد ) تعريف باإلصدار تعريف