2013 State of the Service Employee Census

2013 State of the Service Employee Census

May 2013

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INTRODUCTION

What is the purpose of this census? The Australian Public Service Commission (the Commission) conducts an annual survey of Australian Public Service (APS) employees for its State of the Service report. If you would like to see how employee survey results have been used in previous reports please go to http://www.apsc.gov.au/publications-and-media/current-publications/state-of-the-service/new-sosr. This is the second time the Commission has undertaken a census of all APS employees. The census will provide important data on employee attitudes to working conditions in the APS, including work-life balance, leadership, job satisfaction, recruitment and retention. It gives you the opportunity to comment on various aspects of your experience working in the APS and your agency. The census data will be vital in helping the Public Service Commissioner evaluate the state of the APS. It will provide robust data at an agency level for small demographic groups. Census data may be used for research purposes in the future. Any such data is only made available in a collated format so that identification of individuals is not possible. Who is conducting the census? The Commission has engaged ORC International (www.orcinternational.com.au) to conduct this census on its behalf. How long will the census take? This census should take around 30–40 minutes to complete (depending on the number of comments you make). Please take the time to complete the survey as your contribution is important. Will my answers be confidential? Your responses will be completely confidential. All data and information collected from the census will be stored in accordance with the Privacy Act 1988.

ORC International, an external firm of consultants, will analyse your completed census. No APS employee will be shown any completed census and no individual’s name will be associated with any of the results. How was I identified to participate? You were identified from the APS Employment Database (APSED) or by your agency to participate in the census. Employment data, including details such as sex and date of birth, is supplied to APSED from the human resource systems of APS agencies. Only ORC International will be able to link your census response with any information contained in APSED. What happens after I take part in the census? ORC International will collate and provide the de-identified results to the Commission for analysis and reporting in the State of the Service Report 2012–13. The report will be available on the Commission’s website at www.apsc.gov.au from early December 2013. The Commission will give agencies a copy of their individual agency’s results of the census. However, these results will not include data where the identification of individuals may be possible. Comment data is not provided to individual agencies. Who can I ask for further information? If you have any queries on completing this census, please contact ORC International on [email protected].

http://www.apsc.gov.au/publications-and-media/current-publications/state-of-the-service/new-sosr

http://www.apsc.gov.au/publications-and-media/current-publications/state-of-the-service/new-sosr

http://www.orcinternational.com.au/

http://www.apsc.gov.au/

mailto:[email protected]

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INSTRUCTIONS ON HOW TO COMPLETE THIS CENSUS

1. Please read each question carefully.

2. A number of different scales have been used throughout the census. Where there is a scale in response to the question, please select the option that represents the answer you want to give. For example, if you think that the weather outside today has been good, you would select the circle ‘good’ as below.

3. Unless stipulated, please answer in relation to your current agency even if you have worked in more than one agency during the last 12 months.

4. There are some open-ended questions in the census where you can elaborate or comment on specific issues.

When is this census due? The census should be completed and submitted by Friday 7 June 2013.

Very Good Good Average Poor

Very Poor

How would you rate the weather outside today?

1 2 3 4 5

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Contents

INTRODUCTION .......................................................................................... 1

INSTRUCTIONS ON HOW TO COMPLETE THIS CENSUS ....................... 2

A. ABOUT YOU ........................................................................................ 4

B. GENERAL IMPRESSIONS ................................................................. 11

C. HEALTH AND WELLBEING ............................................................... 17

D. INDIVIDUAL PERFORMANCE ........................................................... 21

E. RECRUITMENT ................................................................................. 23

F. RETENTION ....................................................................................... 25

G. APS VALUES AND CODE OF CONDUCT ......................................... 26

H. PERFORMANCE MANAGEMENT ..................................................... 30

I. LEADERSHIP ..................................................................................... 33

J. INNOVATION ..................................................................................... 36

K. SOCIAL MEDIA .................................................................................. 37

L. FLEXIBLE WORK ............................................................................... 37

M. FINAL COMMENT .............................................................................. 41

Attachment A: The APS Values .................................................................. 42

Attachment B: The APS Code of Conduct .................................................. 43

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A. ABOUT YOU

Please note that your survey responses are confidential. All data and information collected from the survey will be stored in accordance with the Privacy Act 1988.

1. What is your sex?

1 Male 2 Female

2. How old were you at your last birthday?

……

3. Where is your workplace?

1 Australian Capital Territory 2 New South Wales 3 Victoria 4 Queensland 5 South Australia 6 Western Australia 7 Tasmania 8 Northern Territory 9 Outside Australia

4. What is your substantive classification level? [This is the classification level at which you were engaged or to which you were last promoted. It does not mean the level you may be acting in, or temporarily performing.]

1 Trainee/Apprentice 2 Graduate APS (including Cadets) 3 APS 1—2 (or equivalent) 4 APS 3—4 (or equivalent) 5 APS 5—6 (or equivalent) 6 Executive Level 1 (or equivalent) 7 Executive Level 2 (or equivalent) 8 Senior Executive Service Band 1 (or equivalent) 9 Senior Executive Service Band 2 or 3 (or equivalent) 10 Outside Australia—non-APS

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If you are unsure of how your classification translates to the APS standard classifications and you are unable to ask someone in your agency, please call Marie Rowles at the Australian Public Service Commission between 8:30 am and 5:00 pm Eastern Standard Time on (02) 6202 3843 before completing the survey.

5. What is your total length of service in the APS? [Please include all periods of service in the APS]

1 Less than 1 year 2 1 to less than 5 years 3 5 to less than 10 years 4 10 to less than 15 years

1 For the purpose of the survey, Outside Australia—non-APS includes locally-engaged staff, overseas engaged employees, O-

based staff and other similar terms.

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5 15 to less than 20 years 6 20 years or more

6. What is your total length of service in your current agency?

1 Less than 1 year 2 1 to less than 5 years 3 5 to less than 10 years 4 10 to less than 15 years 5 15 to less than 20 years 6 20 years or more

7. What is your highest completed qualification?

1 Less than Year 12 or equivalent 2 Year 12 or equivalent (HSC/Leaving certificate) 3 Vocational qualification 4 Associate diploma 5 Undergraduate diploma 6 Bachelor degree (including with Honours) 7 Postgraduate diploma (includes graduate certificate) 8 Master’s degree 9 Doctorate

8. What is your employment category?

1 Ongoing 2 Non-ongoing 3 Not sure

9. a. Do you identify yourself as an Indigenous Australian?

1 Yes 2 No [Please go to question 10]

b. Are you identified as an Indigenous Australian in your agency’s human resource information system (i.e. have you informed your agency)?

1 Yes 2 No—I chose not to inform 3 No—I have never been asked for this information 4 No—For another reason 5 Not sure

c. If you selected ‘No—I chose not to inform’ in the item above, could you please explain why you chose not to inform your agency?

…………………………………………………………………………………………………….

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10. a. Do you have an ongoing disability2?


b. Is your ongoing disability recorded on your agency’s human resource information system (i.e. have you informed your agency that you have a disability)?

1 Yes 2 No—I chose not to inform 3 No—I have never been asked for this information 4 No—For another reason 5 Not sure

c. If you selected ‘No—I chose not to inform’ in the item above, could you please explain why you chose not to inform your agency?

…………………………………………………………………………………………………….

11. Are you of non-English speaking background (NESB)?

[For the purpose of this survey, you should indicate ‘yes’ to this question only if you were born overseas and your first language was not English.]

1 Yes 2 No

12. In which of the following Asian languages do you have a sufficient degree of competence for work-related tasks? [Please select all that apply]

1 Cantonese 2 Hindi 3 Indonesian 4 Mandarin 5 Javanese 6 Japanese 7 Korean 8 Vietnamese 9 Bengali 10 Sinhalese 11 Urdu 12 Punjabi 13 Tamil 14 Taiwanese 15 Khmer

2 For the purpose of this survey, a person has a disability if they report that they have a limitation, restriction or impairment,

which has lasted, or is likely to last, for at least 6 months and restricts everyday activities. This includes:

loss of sight (not corrected by glasses or contact lenses)

loss of hearing where communication is restricted, or an aid to assist with, or substitute for, hearing is used

incomplete use of feet or legs

nervous or emotional condition causing restriction

restriction in physical activities or in doing physical work

speech difficulties

shortness of breath or breathing difficulties causing restriction

disfigurement or deformity

mental illness or condition requiring help or supervision

chronic or recurrent pain or discomfort causing restriction

blackouts, fits, or loss of consciousness

long-term effects of head injury, stroke or other brain damage causing restriction

difficulty learning or understanding

incomplete use of arms or fingers

difficulty gripping or holding things

receiving treatment or medication for any other long-term conditions or ailments and still restricted

any other long-term conditions resulting in a restriction.

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16 Lao 17 Thai 18 Hmong 19 Bahasa Melayu 20 Bahasa Indonesia 21 Balinese 22 Tetum 23 Burmese ‘Myanmar’ 24 Nepali 25 Tagalog 26 Filipino 27 Khalkha Mongolian 28 Portuguese 29 Kazakh 30 Russian 31 None of the above

13. Do you have tertiary qualifications in Asia-related studies? 1 Yes 2 No

14. Do you have any experience living or working in Asia? [Please select all that apply] 1 Yes—born there 2 Yes—studied there 3 Yes—lived there (but not entitled to work) for more than three months 4 Yes—worked there in a government role 5 Yes—worked there in a private sector role 6 Yes—worked there in a not-for-profit role 7 Yes—travelled extensively (i.e., for more than three months) 8 No

15. a. Do you have carer responsibilities? [For the purpose of this question carer responsibilities is not limited to those in receipt of carer payment.]


b. For whom do you have carer responsibilities? [Please select all that apply]

1 Child(ren)—under 5 years 2 Child(ren)—5 to 16 years 3 Child(ren)—over 16 years 4 Parent(s) 5 Other relative(s) (not including parents or children) 6 Partner 7 Other

The following question is for non-SES respondents only. SES employees, please go to question 18.

16. Which one of the following best describes the type of work you currently do?3

[Please select one category only]

3 See http://www.apsc.gov.au/publications-and-media/current-publications/job-family-model for further information.

http://www.apsc.gov.au/publications-and-media/current-publications/job-family-model

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1 Accounting and finance (e.g. accounting, accounts receivable/payable, budgets, travel, procurement and contracting, grants management) [link to 17a]

2 Administration (e.g. administrative support, executive support, secretariat, facilities and property)

3 Communications and marketing (e.g. campaign and marketing, graphic design, change management, event organisation, public relations, stakeholder management, editing, writing, speech writing)

4 Compliance and regulation (e.g. enforcement, quarantine, inspection, investigation, regulation and compliance, detention assessment)

5 Engineering and technical (e.g. engineering, education, training and assessment, draftsperson/technician, patents examiner, land and asset management)

6 Information and communications technology (e.g. networks and telecommunications, testing, helpdesk/support, databases, development and programming, systems analysis and design, systems administration, systems integration and deployment, web and multimedia content development) [link to 17b]

7 Information and knowledge management (e.g. archivist, curator, librarian, records management)

8 Intelligence (e.g. collection and analysis, production and dissemination, national security advice, personnel security)

9 Legal and parliamentary (e.g. lawyer, legal adviser, court officer, freedom of information, ministerial and parliamentary liaison, legislation drafting and advice)

10 Monitoring and audit (e.g. internal/external auditor, risk management, fraud control)

11 Organisational leadership (e.g. board member, chief executive or managing director, statutory office holder, corporate and business planning, generalist management)

12 People (e.g. human resources advice, industrial relations, learning and development, recruitment, payroll, workforce planning, occupational health and safety, organisational design) [link to 17c]

13 Science and health (e.g. agriculture/forestry science, chemist, environmental science, life sciences, health and allied health professionals, health and welfare support)

14 Service delivery (e.g. customer advice and support, gallery, museum and tour guides, hospitality, program delivery, visa processing)

15 Strategic policy, research, project and program (evaluation, numerical analysis, economist, actuary, program management, project management, data analysis, research, strategic policy, policy development, policy advice)

16 Trades and labour (e.g. vehicles and equipment maintenance/operation, transport and logistics, horticulture, gardening, labourer, trades)

17. a. Which one of the following best describes your accounting/finance occupation? [Please select one category only]

1 Accounting (general) professional 2 Accounts receivable/payable 3 Budgets 4 Contract

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5 Costing 6 Debt recovery 7 Financial Analysis, policy and planning 8 General finance 9 Grants management 10 Management accounting 11 Pricing/cost analysis 12 Procurement policy 13 Purchasing 14 Taxation accounting 15 Travel

b. Which one of the following best describes your information and communications technology occupation? [Please select one category only]

1 Business process analysis/design 2 Databases and data 3 Development and programming 4 Helpdesk/support 5 Information/knowledge management 6 Infrastructure and facilities 7 Networks and telecommunications 8 Procurement and vendor relations 9 Program-project management 10 Quality assurance 11 Security 12 Service management 13 Strategic leadership 14 Systems administration 15 Systems analysis/design 16 Systems integration and deployment 17 Testing 18 Training and development 19 Web and multimedia content development c. Which one of the following best describes your human resources occupation? [Please select one category only]

1 Business partner 2 Fitness for duty/return to work case management 3 Human resource advice 4 Human resource generalist 5 Industrial relations 6 Learning and development 7 Occupational health and safety advice 8 Occupational health and safety inspection 9 Organisational Psychology 10 Organisation and Methods analyst 11 Payroll 12 Recruitment/redeployment 13 Rostering and workload management 14 Workforce planning 15 Workplace relations 16 Workforce strategy

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The following question is for SES respondents only. All other employees please go to Section B.

18. Which one of the following best describes the main type of work you are currently responsible for? [Please select one category only]

1 Delivery (The most significant contribution of the delivery role relates to outcome delivery and/or effective resource management. This may include development of delivery responses for policy objectives. Delivery roles are accountable for a measurable impact on the agency or APS as a whole [e.g. achievement of objectives through the management of financial, human and physical resources]. This may be directed to an ongoing delivery program, integration of multiple programs for delivery or to a finite government initiative.)

2 Public policy and program design

(The most significant contribution of the public policy and program design job role relates to the provision of policy advice, reflecting research and analysis of financial and other implications and stakeholder views obtained through consultations, and articulation of policy in policy statements, regulatory or financial measures and legislation. The role also includes program design but not program implementation—the latter would be included in Delivery.)

3 Regulatory

(The most significant contribution of the regulatory role relates to information gathering and risk assessment, and the design and implementation of compliance and enforcement programs within a governance framework.)

4 Professional/specialist

(The most significant contribution of the professional/specialist job role is the provision of technical, professional, specialist, or strategic advice. This advice has a primary influence on adopted strategies, plans and targets and outcomes in terms of effectiveness or efficiency.)

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B. GENERAL IMPRESSIONS

19. Please rate your level of agreement with the following statements regarding your current job:

Strongly agree Agree

Neither agree nor

disagree Disagree Strongly disagree

a. I enjoy the work in my current job 1 2 3 4 5

b. I have a good immediate supervisor 1 2 3 4 5

c. My job gives me opportunities to utilise my skills

1 2 3 4 5

d. My job gives me a feeling of personal accomplishment

1 2 3 4 5

e. I am satisfied with the recognition I receive for doing a good job

1 2 3 4 5

f. I am fairly remunerated (e.g. salary, superannuation) for the work that I do

1 2 3 4 5

g. I am satisfied with my non-monetary employment conditions (e.g. leave, flexible work arrangements, other benefits)

1 2 3 4 5

h. My job requires me to utilise a variety of different skills

1 2 3 4 5

i. My job involves completing a task that has an obvious beginning and end

1 2 3 4 5

j. My job has a large impact on people outside my agency

1 2 3 4 5

k. My job provides me with significant autonomy in making decisions

1 2 3 4 5

l. I feel personally responsible for the work outcomes of my work group

1 2 3 4 5

m. Sometimes the responsibilities of my job weigh me down

1 2 3 4 5

n. I put my agency’s goals ahead of my personal objectives

1 2 3 4 5

o. It is important to me that my achievements are clearly differentiated from others

1 2 3 4 5

p. In my current job, I have enough time to think strategically

1 2 3 4 5

q. I have a clear understanding of how my work group’s role contributes to my agency’s strategic directions

1 2 3 4 5

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20. Please rate your level of agreement with the following statements regarding your immediate work group:


Neither agree nor


a. The people in my work group are honest, open and transparent in their dealings

1 2 3 4 5

b. The people in my work group cooperate to get the job done

1 2 3 4 5

c. The people in my work group are committed to workplace safety

1 2 3 4 5

d. The people in my work group are accepting of people from diverse backgrounds

1 2 3 4 5

e. The people in my work group treat each other with respect

1 2 3 4 5

21. In the last 12 months, has your immediate work group been directly affected by any major workplace changes (e.g. functional, geographical, staffing changes)?

1 Yes 2 No

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22. Please rate your level of agreement with the following statements regarding your immediate supervisor:


Neither agree nor


a. My supervisor provides me with regular and constructive feedback

1 2 3 4 5

b. My supervisor appropriately deals with employees that perform poorly

1 2 3 4 5

c. My supervisor works effectively with people from diverse backgrounds

1 2 3 4 5

d. My supervisor is committed to workplace safety

1 2 3 4 5

e. My supervisor is accepting of people from diverse backgrounds

1 2 3 4 5

f. My supervisor treats people with respect 1 2 3 4 5

23. How often do you experience the following in your workplace:

Always Often Sometimes Rarely Never

a. People in my work group speak to me in unprofessional terms either publicly or privately

1 2 3 4 5

b. People in my work group pay little attention to my statements or show little interest in my opinion

1 2 3 4 5

c. People in my work group make demeaning or derogatory remarks about me

1 2 3 4 5

d. My supervisor speaks to me in unprofessional terms either publicly or privately

1 2 3 4 5

e. My supervisor pays little attention to my statements or shows little interest in my opinion

1 2 3 4 5

f. My supervisor makes demeaning or derogatory remarks about me

1 2 3 4 5

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24. Please rate your level of agreement with the following statements regarding the senior leadership group (i.e. the Senior Executive Service [SES]) in your agency:


Neither agree nor


a. In my agency, the leadership is of a high quality

1 2 3 4 5

b. In my agency, the most senior leaders are sufficiently visible (e.g. can be seen in action)

1 2 3 4 5

c. In my agency, communication between senior leaders and other employees is effective

1 2 3 4 5

d. In my agency, senior leaders engage with staff on how to respond to future challenges

1 2 3 4 5

e. In my agency, senior leaders give their time to identify and develop talented people

1 2 3 4 5

f. Senior leaders in my agency maintain a focus on the strategic direction of the agency and the APS

1 2 3 4 5

g. In my agency, senior leaders effectively lead and manage organisational change

1 2 3 4 5

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25. Please rate your level of agreement with the following statements regarding aspects of your agency’s working environment:

Strongly

agree Agree

Neither agree nor disagree Disagree

Strongly disagree

a. I feel a strong personal attachment to my agency

1 2 3 4 5

b. When someone praises the accomplishments of my agency, it feels like a personal compliment to me

1 2 3 4 5

c. I am proud to work in my agency 1 2 3 4 5

d. Change is managed well in my agency 1 2 3 4 5

e. Internal communication within my agency is effective

1 2 3 4 5

f. My agency deals with underperformance effectively

1 2 3 4 5

g. My agency routinely applies merit4 in decisions regarding engagement and promotion

1 2 3 4 5

h. My agency genuinely cares about employees being healthy and safe at work

1 2 3 4 5

i. My agency supports employees who are injured or become ill due to work

1 2 3 4 5

j. In general, employees in my agency feel they are valued for their contribution

1 2 3 4 5

k. In general, employees in my agency effectively manage conflicts of interest

1 2 3 4 5

l. In general, employees in my agency appropriately assess risk

1 2 3 4 5

m. My workplace provides access to effective learning and development (e.g. formal training, learning on the job, e-learning, secondments)

1 2 3 4 5

n. My agency motivates me to help achieve its objectives

1 2 3 4 5

o. My agency inspires me to do the best in my job

1 2 3 4 5

p. I am satisfied with the opportunities for career progression in my agency

1 2 3 4 5

q. I would recommend my agency as a good place to work

1 2 3 4 5

r. My workplace culture supports people to achieve a good work-life balance

1 2 3 4 5

s. My agency actively encourages ethical behaviour by all of its employees

1 2 3 4 5

4 For the purpose of this survey, a decision relating to engagement or promotion is based on merit if:

(a) an assessment is made of the relative suitability of the candidates for the duties, using a competitive selection process; and (b) the assessment is based on the relationship between the candidates’ work-related qualities and the work-related qualities genuinely required for the duties; and (c) the assessment focuses on the relative capacity of the candidates to achieve outcomes related to the duties; and (d) the assessment is the primary consideration in making the decision.

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t. Senior leaders in my agency lead by example in ethical behaviour

1 2 3 4 5

u. I have confidence in the processes that my agency uses to resolve employee grievances

1 2 3 4 5

v. My agency is committed to creating a diverse workforce (for example gender, age, cultural background, disability status, Indigenous status)

1 2 3 4 5

26. If asked to choose, which would you primarily consider yourself to be? [Please select one category only]

1 An APS employee 2 An employee of your agency

27. Please rate your level of agreement with the following statements regarding aspects of

your agency’s culture:

To a very great extent

Quite a lot Somewhat

A little

Not at all

My agency emphasises:

a. Growth and innovation—readiness to meet new challenges is important

1 2 3 4 5

b. Actions and achievements—measurable goals are important

1 2 3 4 5

c. Permanence and stability—efficient, smooth operations are important

1 2 3 4 5

d. People—team cohesion and morale in the agency are important

1 2 3 4 5

To what extent does your agency place a high priority on the following:

e. This agency is dynamic and entrepreneurial—people are willing to take risks

1 2 3 4 5

f. The agency is production oriented—the major concern is with getting the job done; people aren’t very personally involved

1 2 3 4 5

g. This agency is very formalised and structured—established procedures generally govern what people do

1 2 3 4 5

h. This agency is personal—it’s like an extended family

1 2 3 4 5

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C. HEALTH AND WELLBEING

Employee wellbeing and work-life balance are important concerns for managers; they are important in terms of overall impact on the individual, but also in terms of impact on ability to work productively. The questions in this section focus on some aspects of your wellbeing with the aim of examining whether your agency could do more to provide support to employees.

28. On what basis are you employed?

1 Full-time basis 2 Part-time basis [Please go to question 30] 3 Casual basis [Please go to question 30]

29. In the last fortnight,5 how many hours did you work in your current job?

[Please add any overtime or extra time worked and subtract any time off6.]

1 75 hours or less 2 More than 75 hours to less than 80 hours 3 80 to less than 90 hours 4 90 to less than 100 hours 5 100 to less than 120 hours 6 120 to less than 150 hours 7 150 hours or more 8 Not applicable (e.g. graduated return to work, on leave for whole fortnight)

30. Considering your work and life priorities, how satisfied are you with the work-life balance in your current job?

1 Very satisfied 2 Satisfied 3 Neither satisfied nor dissatisfied 4 Dissatisfied 5 Very dissatisfied

31. Overall, how satisfied are you with your ability to access and use flexible working arrangements?

1 Very satisfied 2 Satisfied 3 Neither satisfied nor dissatisfied 4 Dissatisfied 5 Very dissatisfied

5 To assist in your calculations, a fortnight of full-time work (without any additional hours) is often approximately 75 hours.

6 For the purpose of this survey, one day is the equivalent of 7.5 hours in calculating time off.

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32. In the last fortnight, how many days did you take of the following types of unplanned leave:

[Please exclude annual leave, long service leave, adoption leave, purchased leave, parental leave, flex leave, jury duty, emergency services duty.]

Leave type NA* Number of days

a. Sick (due to personal illness, injury or to undergo an unplanned or planned medical procedure, whether paid or unpaid, regardless of duration)

...............

b. Carer’s (to provide care or support for a member of your immediate family or household, whether paid or unpaid, regardless of duration)

...............

c. Compensation (resulting from work-related personal injury/disease and accepted by Comcare, excludes time spent on rehabilitation programs where they take place at the workplace in paid employment)

...............

d. Miscellaneous/other (taken in the event of an unexpected emergency, whether paid or unpaid, regardless of duration)

...............

e. Unauthorised (not supported or approved by management, whether paid or unpaid, regardless of duration)

..............

*i.e. you did not take any days of this type of unplanned leave in the last fortnight.

33. a. Do you have a medical condition, illness or injury, or disability for which you require some reasonable adjustment in the workplace or in some way affects your ability to perform your work?


b. If you require some reasonable adjustment in the workplace, please indicate which of the following you require: [Please select all that apply]

1 Arrangement relating to work hours 2 Technology to support reading/writing/hearing 3 Computer software 4 Computer hardware 5 Furniture items 6 Different duties 7 Other [Please specify]……………………………………………………

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34. Based on your experience in your current job, please respond to the following statements:

Always Often Sometimes Rarely Never

a. I have unrealistic time pressures 1 2 3 4 5

b. I have a choice in deciding how I do my work

1 2 3 4 5

c. My immediate supervisor encourages me

1 2 3 4 5

d. I receive the respect I deserve from my colleagues at work

1 2 3 4 5

e. Relationships at work are strained 1 2 3 4 5

f. I am clear what my duties and responsibilities are

1 2 3 4 5

g. Staff are consulted about change at work

1 2 3 4 5

35. a. How many days in the last fortnight have you gone to work while suffering from health problems?

1 None [Go to question 36] 2 One 3 Two 4 Three 5 More than three

b. On these days when you went to work suffering from health problems, what proportion of your time were you as productive as usual?

1 None of the time 2 About one quarter of the time 3 About one half of the time 4 About three quarters of the time 5 All of the time

36. In the last twelve months have you been injured or become ill due to work?

1 Yes 2 No [Go to question 40] 3 Not sure [Go to question 40]

37. Did you apply for workers’ compensation for this illness or injury?

1 Yes 2 No [Go to question 39] 3 Not sure [Go to question 39]

38. Was the claim accepted?

1 Yes 2 No 3 Not sure/not yet finalised

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39. If you did not put in a claim for this illness or injury can you please indicate why not? [Please select all that apply]

1 I did not think I would be eligible for workers’ compensation 2 Not covered by workers’ compensation 3 Not aware of workers’ compensation 4 Minor injury only, not considered necessary 5 Employer agreed to pay costs/help me manage my injury/illness 6 Negative impact on current or future employment 7 Advised not to submit a claim 8 Inconvenient/required too much effort or paperwork 9 Don’t know 10 Other

40. Next are some questions about how you feel when handling challenging situations either in the workplace or in your life. To what extent do you agree or disagree with the following statements:

Strongly

agree Agree

Neither agree nor disagree Disagree

Strongly disagree

a. I have a hard time making it through stressful events

1 2 3 4 5

b. It does not take long for me to recover from a stressful event

1 2 3 4 5

c. I tend to take a long time to get over setbacks in my life

1 2 3 4 5

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D. INDIVIDUAL PERFORMANCE

41. In the last fortnight, how often did you:

Every day

Most days

Once or twice

Not this fortnight

Would not

normally do this

a. Help a colleague learn new skills or share job knowledge

1 2 3 4 5

b. Supported a colleague who had a personal problem

1 2 3 4 5

c. Offer suggestions to improve how work is done

1 2 3 4 5

d. Offer suggestions to improve the work environment

1 2 3 4 5

e. Say good things about your agency in front of others

1 2 3 4 5

f. Defend a co-worker who was being ‘put-down’ or spoken ill of by others

1 2 3 4 5

g. Give up meal and other breaks to complete work

1 2 3 4 5

h. Go out of the way to give a co-worker encouragement or express appreciation

1 2 3 4 5

42. In the last fortnight, how often did you:

Every Day

Most days

Once or twice

Not this fortnight

Would not

normally do this

a. Work more than your standard number of hours because of task demands

1 2 3 4 5

b. Take work from the office to do at home or another location outside your normal work hours

1 2 3 4 5

c. Come to work on days that are outside your normal work hours (i.e. on weekends or while on leave)

1 2 3 4 5

43. What aspects of your workplace limit your ability to be productive at work?

…………………………………………………………………………………………………. 44. What is important to you about your work?

………………………………………………………………………………………………….

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45. What is important to you about working in the public service?

………………………………………………………………………………………………….

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E. RECRUITMENT

46. a. In the last 12 months, have you applied for a job?

[Please select all that apply]

1 Yes, outside the APS [If you only selected this option, please go to question 47]

2 Yes, in my agency 3 Yes, in another APS agency [If you only selected this option, please go to

question 48] 4 No [Please go to question 48]

b. If this application was for your current job, before that were you:

1 Employed in the same APS agency in a different role 2 Employed in another APS agency 3 Employed in another Commonwealth government agency 4 Employed in the State or local government sector 5 Employed in the private sector 6 Employed in the not-for-profit sector 7 Self-employed 8 Unemployed (looking for work) 9 Not in the labour force (i.e. not looking for work) 10 Studying 11 Other [Please specify]............................................................................

47. If you have applied for a job outside the APS was your most recent application for a job in: 1 Another Commonwealth government agency 2 State or local government sector 3 The private sector 4 The not-for-profit sector 5 Other [Please specify]............................................................................

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48. To what extent were the following important in attracting you to your current job:


Quite a lot Somewhat

A little

Not at all

a. Type of work (e.g. interesting, challenging, different)

1 2 3 4 5

b. Good long-term career progression 1 2 3 4 5 c. This position was a promotion 1 2 3 4 5 d. Career development (e.g. learning new

skills or developing current skills) 1 2 3 4 5

e. Job-skills match (e.g. using current skills)

1 2 3 4 5

f. Job security and stability 1 2 3 4 5 g. Employment conditions

(e.g. work-life balance, flexible work) 1 2 3 4 5

h. Remuneration package 1 2 3 4 5 i. Geographical location 1 2 3 4 5 j. Quality of leadership in the agency (e.g.

supervisors and agency leaders) 1 2 3 4 5

k. Quality of working relationships in the agency (e.g. team environment, supervisor)

1 2 3 4 5

l. Service to the general public (e.g. making a difference to society in general)

1 2 3 4 5

m. Service to diversity groups (e.g. working for Indigenous Australians, people with disability, people from a non-English speaking background)

1 2 3 4 5

n. The nature of the work done by the agency 1 2 3 4 5 o. Personal knowledge of some of the people

in the agency 1 2 3 4 5

p. Personal friendship with some of the people in the agency

1 2 3 4 5

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F. RETENTION

49. Which of the following statements best reflects your current thoughts about working for your agency? [Please select one category only]

1 I want to leave my agency as soon as possible 2 I want to leave my agency within the next 12 months 3 I want to stay working for my agency for the next one to two years

[Please go to question 52] 4 I want to stay working for my agency for at least the next three years

[Please go to question 52]

50. Which one of the following best describes what you intend to be doing in the next 12 months? [Please select one category only]

1 Working for another APS agency 2 Working for another Commonwealth government agency 3 Working in the State or local government sector 4 Working in the private sector 5 Working in the not-for-profit sector 6 Self-employed 7 Studying full-time 8 Not in the labour force (e.g. not looking for work) 9 Retired 10 Other [Please specify]............................................................................

51. What is influencing your decision to leave your agency within the next 12 months? [Please select up to three factors only]

1 My interests do not match the responsibilities of my job 2 Desire to try a different type of work or seek a career change 3 Lack of future career opportunities in my agency 4 Inadequate remuneration package 5 Unable to adequately balance work and life 6 Senior leadership is of a poor quality 7 My supervisor is ineffective 8 A lack of recognition for doing a good job 9 My agency lacks respect for employees 10 My agency lacks commitment to diversity 11 My agency lacks commitment to ethics and integrity 12 I have been subjected to bullying, harassment and/or discrimination 13 None of the above

52. Have you been at your current substantive classification level for at least five years?

[This is the classification level at which you were engaged or to which you were last promoted. It does not mean the level you may be acting in, or temporarily performing.]

1 Yes 2 No

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G. APS VALUES AND CODE OF CONDUCT

The APS Values are set out in section 10 of the Public Service Act 1999. They describe the principles and ethics that guide the behaviour of APS employees and are common to all agencies. For a copy of the APS Values, see Attachment A. The APS Code of Conduct is set out in section 13 of the Public Service Act 1999. The Code outlines standards of personal conduct for APS employees, and is common to all agencies. For a copy of the APS Code of Conduct, see Attachment B.

Please note that your survey responses are confidential. All data and information collected from the survey will be stored in accordance with the Privacy Act 1988.

53. Were you aware that the APS is in the process of adopting a new set of values?

1 Yes 2 No [Please go to question 55] 3 Not sure [Please go to question 55]

54. How did you hear about the changes to the APS Values? [Please select all that apply]

1 Presentation from agency head 2 Presentation from senior executive 3 Presentation from your corporate area 4 Information from your agency’s intranet 5 Information from my manager 6 Presentation from APS Commission 7 Information from the APS Commission’s website 8 Media reports 9 ‘Word of mouth’ 10 Other

55. Based on your experience in the workplace, how frequently:

Always Often Sometimes Rarely Never Not sure

a. Do colleagues in your immediate work group act in accordance with the APS Values in their everyday work?

1 2 3 4 5 6

b. Does your supervisor act in accordance with the APS Values in his or her everyday work?

1 2 3 4 5 6

c. Do senior leaders (i.e. the SES) in your agency act in accordance with the APS Values?

1 2 3 4 5 6

56. a. In the last 12 months, did you witness another APS employee engaging in behaviour you saw as a serious breach of the Code of Conduct (e.g. fraud, theft, misusing clients’ personal information, sexual harassment, leaking classified documentation, or other behaviour that would be likely to result in termination of employment for that employee)?


b. Did you report the serious misconduct?

1 Yes [Please go to question 57]

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2 No

c. If you did not report the serious misconduct did you take any other action? [Please select all that apply]

1 No 2 Speak to the perpetrator 4 Speak to a colleague 5 Sought advice from your supervisor 6 Other [Please specify]....................................................................................

d. Why did you not report the serious misconduct? [Please select all that apply]

1 I did not know how to report it 2 The matter was reported by someone else 3 I did not want to upset relationships in the workplace 4 It could affect my career 5 I did not think any action would be taken 6 It is not my responsibility to report the misconduct 7 Other [Please specify]....................................................................................

57. a. During the last 12 months have you been subjected to harassment or bullying7 in your

workplace?


b. Who was responsible for the harassment or bullying? [Please select all that apply]

1 Someone more senior (other than your supervisor) 2 Your supervisor 3 Co-worker 4 Someone more junior than you 5 Client, customer or stakeholder 6 Consultant/service provider 7 Representative of another APS agency 8 Minister or ministerial adviser 9 Other [Please specify]....................................................................................

c. What type of harassment or bullying did you experience? [Please select all that apply]

1 Physical behaviour 2 Verbal abuse (e.g. offensive language, derogatory remarks, shouting or screaming) 3 ‘Initiations’ or pranks 4 Interference with your personal property or work equipment 5 Inappropriate and unfair application of work policies or rules (e.g. performance

management, access to leave, access to learning and development) 6 Other [Please specify]....................................................................................

7 For the purpose of this survey, workplace harassment entails offensive, belittling or threatening behaviour directed at an individual or

group of APS employees. The behaviour is unwelcome, unsolicited, usually unreciprocated and usually (but not always) repeated. While there is no standard definition of workplace bullying, it is generally used to describe repeated workplace behaviour that could reasonably be considered to be humiliating, intimidating, threatening or demeaning to an individual or group of individuals. It can be overt or covert.

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d. Which of the following factors was the harassment or bullying based on? [Please select all that apply] 1 Physical differences 2 Race/ethnicity 3 Disability 4 Religion 5 Sex or gender 6 Age 7 Sexual orientation 8 Political opinion 9 Work performance 10 Employment status (e.g. non-ongoing or part-time status) 11 Other [Please specify]....................................................................................

e. Did you report the harassment or bullying? [Please select all that apply] 1 Yes [Please go to question 58] 2 No

f. If you did not report the harassment or bullying did you take any other action? [Please select all that apply]

1 No 2 Speak to the perpetrator 4 Speak to a colleague 5 Discussed with harassment contact officer 6 Sought advice from your supervisor 7 Other [Please specify]....................................................................................

g. Why did you not report the harassment or bullying? [Please select all that apply]

1 I did not want to upset relationships in the workplace 2 I did not have enough evidence 3 It could affect my career 4 I did not think any action would be taken 5 The matter was resolved informally 6 I did not think the harassment or bullying was serious enough 7 Managers accepted the behaviour 8 I did not think it was worth the hassle of going through the report process 9 I did not know how to report it

58. a. During the last 12 months, did you witness someone else being subjected to harassment or bullying

8 in your workplace?


b. Did you report the harassment or bullying? [Please select all that apply]

1 Yes [Please go to question 59] 2 No

8 For the purpose of this survey, workplace harassment entails offensive, belittling or threatening behaviour directed at an individual or

group of APS employees. The behaviour is unwelcome, unsolicited, usually unreciprocated and usually (but not always) repeated. While there is no standard definition of workplace bullying, it is generally used to describe repeated workplace behaviour that could reasonably be considered to be humiliating, intimidating, threatening or demeaning to an individual or group of individuals. It can be overt or covert.

29

c. If you did not report the harassment or bullying did you take any other action? [Please select all that apply]

1 No 2 Speak to the perpetrator 3 Speak to the subject of the bullying or harassment 4 Speak to a colleague 5 Sought advice from supervisor 6 Other [Please specify]………………………….

d. Why did you not report the harassment or bullying? [Please select all that apply]

1 I did not want to upset relationships in the workplace 2 I did not have enough evidence 3 It could affect my career 4 I did not think any action would be taken 5 The matter was resolved informally 6 I did not think the harassment or bullying was serious enough 7 Managers accepted the behaviour 8 I did not think it was worth the hassle of going through the report process 9 I did not know how to report it 10 Other [Please specify]....................................................................................

59. a. During the last 12 months, have you been subjected to harassment or bullying through the internet because of work you have done as an APS employee?

[Please exclude emails. Please include posts on blogs, chat rooms, social networking sites etc.]

1 Yes 2 No [Please go to section H] 3 Not sure [Please go to section H]

b. Who was responsible for the harassment or bullying? [Please select all that apply]

1 Another APS employee 2 Client, customer or stakeholder 3 Another member of the general public 4 Other [Please specify]....................................................................................

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H. PERFORMANCE MANAGEMENT

60. a. In the last 12 months, have you received formal individual performance feedback in your current agency?

1 Yes 2 No

b. In the last 12 months, have you received informal performance feedback in your

current agency?

1 Yes, regularly 2 Yes, irregularly 3 No 4 Not sure

c. As far as you are aware, how important were each of the following in developing your

current performance agreement?


Quite a lot Somewhat A little

Not at all

i. Your last performance agreement 1 2 3 4 5

ii. Agency strategic plan 1 2 3 4 5

iii. Business area plans 1 2 3 4 5

iv. Discussion with your manager 1 2 3 4 5

v. Your job description 1 2 3 4 5

vi. Specific work goals 1 2 3 4 5

vii. Specific behavioural standards 1 2 3 4 5

viii. Existing performance evidence 1 2 3 4 5

d. To what extent do you agree that your most recent formal performance review will help

you improve your performance?

1 Strongly agree [Please go to question 60e] 2 Agree [Please go to question 60e] 3 Neither agree nor disagree [Please go to question 60e] 4 Disagree [Please go to question 60f] 5 Strongly disagree [Please go to question 60f]

e. What direct benefits did you get from your most recent performance review? …………………………………………………………………………[Please go to question 61] f. Why did you disagree that your most recent performance review will help you improve

your performance? ………………………………………………………………………………………………….

61. In the last fortnight, please rate your overall job performance (for the days that you worked) on a scale of 1 to 10, where 1 means your worst performance ever at your job, 5 means your usual performance at your job and 10 means the best you have ever worked in your job:

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1 2 3 4 5 6 7 8 9 10

Not applicable (e.g. on leave for whole fortnight, on graduated return to work)

62. In your agency, how many employees do you have direct performance management responsibility for?

1 None [Please go to question 65] 2 1 to 2 employees 3 3 to 5 employees 4 6 to 10 employees 5 11 or more employees

63. Based on your experience in your current performance management role, please rate your level of agreement with the following statements:


Neither agree nor


a. I feel confident that formal performance feedback has a direct benefit to my staff

1 2 3 4 5

b. I make a conscious effort to provide informal feedback for my staff

1 2 3 4 5

c. I feel confident that informal performance feedback has a direct benefit for my staff

1 2 3 4 5

d. I feel confident that my agency’s performance management processes would support me in performance managing an employee

1 2 3 4 5

64. a. Based on your experience in your current performance management role, please rate how important each of the following are for you in developing performance agreements with your staff:

Not at all

A little Somewhat

Quite a lot


i. Their last performance agreement 1 2 3 4 5

ii. Agency strategic plan 1 2 3 4 5

iii. Business area plans 1 2 3 4 5

iv. Discussion with them 1 2 3 4 5

v. Discussion with your manager 1 2 3 4 5

vi. Their job description 1 2 3 4 5

viii. Specific work goals 1 2 3 4 5

ix. Specific behavioural standards 1 2 3 4 5

x. Existing performance evidence 1 2 3 4 5

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b. To what extent do you agree that performance review will help employees improve their performance?

1 Strongly agree [Please go to question 64c] 2 Agree [Please go to question 64c] 3 Neither agree nor disagree [Please go to question 64c] 4 Disagree [Please go to question 64d] 5 Strongly disagree [Please go to question 64d]

c. What direct benefits do you feel employees get from performance review? …………………………………………………………………………[Please go to question 65] d. Why did you disagree that employees’ performance review helps them improve their

performance? ………………………………………………………………………………………………….

65. How would you rate the overall effectiveness of the learning and development you have received in the last 12 months in helping you improve your performance?

[Include on-the-job training.]

1 Very high 2 High 3 Moderate 4 Low 5 Very low

66. During the last 12 months, how much time did you spend in formal training and education? [Formal training and education can include seminars, conferences, classroom training, academic study, or formal in-house programs.]

1 No time 2 1 to 2 days (include part day) 3 3 to 5 days 4 6 to 10 days 5 More than 10 days 6 Not sure

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67. In the last three years, did you participate in Indigenous cultural awareness training in your workplace in any of the following ways: [Please select all that apply]

1 Face-to-face training—part day only 2 Face-to-face training—1 or more days 3 E-learning 4 Other 5 No

34

I. LEADERSHIP

68. Please indicate your level of satisfaction with your immediate supervisor’s actions in the following areas:

Very

satisfied Satisfied

Neither satisfied or dissatisfied Dissatisfied

Very dissatisfied

a. Achieves results 1 2 3 4 5

b. Cultivates productive working relationships

1 2 3 4 5

c. Exemplifies personal drive and integrity

1 2 3 4 5

d. Shapes strategic thinking

1 2 3 4 5

e. Communicates with influence

1 2 3 4 5

f. Sets direction 1 2 3 4 5

g. Motivates people 1 2 3 4 5

h. Encourages innovation 1 2 3 4 5

i. Develops people 1 2 3 4 5

j. Is open to continued self-learning

1 2 3 4 5

Please use the following definitions for the next question.

These are key leadership capabilities, including those from the Leadership Capability Framework.

Achieves results (e.g. builds agency capability and responsiveness, marshals professional expertise, steers and implements change and deals with uncertainty, delivers on intended results).

Cultivates productive working relationships (e.g. nurtures internal and external relationships, facilitates cooperation and partnerships, values individual differences and diversity, guides, mentors and develops people).

Exemplifies personal drive and integrity (e.g. demonstrates public service professionalism and probity, engages with risk and shows personal courage, commits to action, displays resilience, demonstrates self-awareness and a commitment to personal development).

Shapes strategic thinking (e.g. inspires a sense of purpose and direction, focuses strategically, harnesses information and opportunities, shows judgement, intelligence and common sense).

Communicates with influence (e.g. communicates clearly, listens, understands and adapts to audience, negotiates persuasively).

Sets direction (e.g. maintains a focus on the strategic direction of the agency and the APS).

Motivates people (e.g. encourages people to understand how work fits with the strategic direction of the agency and the APS).

Encourages innovation (e.g. encourages people to find new ways of doing work and solving problems).

Develops people (e.g. encourages people to learn from work and develop new skills).

Is open to continued self-learning (e.g. seeks to learn from own work and develop own skills).

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69. What is your immediate supervisor’s current classification level? [If they are acting or temporarily performing at that level, please record their acting level.]

1 APS 1–2 (or equivalent) 2 APS 3–4 (or equivalent) 3 APS 5–6 (or equivalent) 4 Executive Level 1 (or equivalent) 5 Executive Level 2 (or equivalent) 6 Senior Executive Service Band 1 (or equivalent) 7 Senior Executive Service Band 2 or 3 (or equivalent)

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J. INNOVATION

Innovations comprise new or significant changes to services and goods, operational processes, organisational methods, or the way your work group communicates with users. Innovations may have had a positive, neutral or negative impact on your work.

70. In the last 12 months, has your work group implemented any innovations?

1 Yes 2 No

3 Not sure

71. What aspects of your workplace limit innovation?

………………………………………………………………………………………………….

72. What aspects of your workplace promote innovation?

………………………………………………………………………………………………….

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K. SOCIAL MEDIA

Previously, communication over the internet was dominated by email. However, modern social media and networking tools enable connections and collaborations of all kinds. These online tools present important new challenges and possibilities for government, including opening up decision making to contributions from the community. Some examples of social media and networking tools are wikis, blogs, social networking platforms (e.g. Facebook, MySpace, Twitter, YouTube) and interactive discussion forums.

73. If you use social media at work, what do you use it primarily for? [Please select all that apply]

1 Work reasons 2 Personal 3 Both work and personal reasons 4 Don’t use social media at work [Please go to question 75]

74. Which of the following best describes your use of social media at work? [Please select one category only]

1 I use social media at work every day [Please go to question 76] 2 I use social media at work most days [Please go to question 76] 3 I use social media at work a few times a week [Please go to question 76] 4 I use social media at work about once a week [Please go to question 76] 5 I use social media at work, but less than once a week [Please go to question 76]

75. Which of the following best describes why you do not use social media at work? [Please select one category only]

1 I do not use social media at work because I am not interested in using social media [Please go to Section L]

2 I do not use social media at work because I think it is inappropriate to do so [Please go to Section L]

3 I do not use social media at work because I am not allowed to [Please go to Section L]

4 I do not use social media at work because of security concerns [Please go to Section L]

5 I do not use social media at work because it takes up too much time [Please go to Section L]

76. If you use social media at work, which social networking site do you use? [Please select all that apply]

1 Facebook 2 LinkedIn 3 Twitter 4 Other [Please specify]………………………….

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L. FLEXIBLE WORK

77. In the past 12 months, have you used any of the following flexible work arrangements? [Please select all that apply]

1 Teleworking (where you have a formal arrangement to work in a location other than the office, usually in a home office or an office location that is not your normal workplace)

2 Home-based work (where you work from home, not dependent on accessing work IT environment, not necessarily a formal arrangement)

3 Compressed hours (e.g. working normal full-time hours in a nine-day fortnight) 4 Purchased leave 5 Flex-time 6 Part-time hours 7 Other 8 None of these [Please go to question 79]

78. Based on your experience with flexible work, please rate your level of agreement with the following statements:


Neither agree nor


a. I would recommend flexible work to colleagues

1 2 3 4 5

b. I would like to continue my current flexible work arrangements

1 2 3 4 5

c. I would like to access more flexible work arrangement

1 2 3 4 5

d. Being able to work flexibly makes me more productive

1 2 3 4 5

e. Accessing flexible work arrangement allows me to better balance my work and home commitments

1 2 3 4 5

Please use the following definition for the questions about teleworking.

Teleworking is an arrangement where an employee has a formal agreement with their employer to work in a location other than the office, usually a home office. Telework uses information and communications technology to stay connected to other employees and work systems.

79. Which of the following best describes your teleworking situation? [Please select one category only]

1 I telework on a regular basis (at least two entire work days per week) 2 I telework on a semi-regular basis (at least one entire work day per week but less

than two entire work days per week) 3 I telework infrequently (less than one entire work day per week) 4 I do not telework because I have to be physically present at my job [Please go to

Question 84] 5 I do not telework because there are technical issues that prevent me from

teleworking [Please go to Question 84]

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6 I do not telework because I am not allowed to, even though I have the kind of job where I could telework [Please go to Question 85]

7 I do not telework because I choose not to [Please go to Question 85] 8 I do not telework because I have not considered this possibility [Please go to

Question 85] 9 I do not telework because this is not an option in my agency [Please go to

Question 85] 10 Not sure [Please go to Question 85]

80. Please select how different your telework IT environment is from your workplace IT environment? [Please select one option only]

1 Not noticeably different from my workplace IT environment 2 Slightly different from my workplace IT environment but it did not affect my ability

to do work 3 Noticeably different from my workplace IT environment but it did not affect my

ability to do work 4 Noticeably different from my workplace IT environment and it reduced my

productivity slightly 5 Noticeably different from my workplace IT environment and it reduced my

productivity substantially 6 Noticeably different from my workplace IT environment and but I was able to

change the way I worked to accommodate the differences 7 Noticeably different from my workplace IT environment and it increased my

productivity

81. Based on your current telework experience, please rate your level of agreement with the following statements:


Neither agree nor


a. I would recommend telework to colleagues

1 2 3 4 5

b. I would like to continue teleworking under my current arrangements

1 2 3 4 5

c. I would like to telework more 1 2 3 4 5

d. Teleworking allows me to be more productive

1 2 3 4 5

e. Teleworking allowed me to better balance my work and home commitments

1 2 3 4 5

f. I was unable to adequately perform all aspects of my usual work via telework

1 2 3 4 5

g. I was able to take on tasks I would not normally perform in the office

1 2 3 4 5

82. If you were unable to adequately perform all aspects of your usual work via telework could you please comment on what aspects you could not adequately perform and how much of your usual work this represented?

....................................................................................................................................

83. If you were able to take on tasks you would not normally perform in the office could you

please comment on what sort of tasks these were and how this contributed to your work?

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....................................................................................................................................

84. Please describe what you think were the direct benefits to you from teleworking.

....................................................................................................................................

41

M. FINAL COMMENT

85. If you could make one realistic, practical and implementable change in your agency, what would it be?

………………………………………………………………………………………………….

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Attachment A: The APS Values

The APS:

is apolitical, performing its functions in an impartial and professional manner

is a public service in which employment decisions are based on merit

provides a workplace that is free from discrimination and recognises and utilises the diversity of the Australian community it serves

has the highest ethical standards

is openly accountable for its actions, within the framework of Ministerial responsibility to the Government, the Parliament and the Australian public

is responsive to the Government in providing frank, honest, comprehensive, accurate and timely advice and in implementing the Government's policies and programs

delivers services fairly, effectively, impartially and courteously to the Australian public and is sensitive to the diversity of the Australian public

has leadership of the highest quality

establishes workplace relations that value communication, consultation, co-operation and input from employees on matters that affect their workplace

provides a fair, flexible, safe and rewarding workplace

focuses on achieving results and managing performance

promotes equity in employment

provides a reasonable opportunity to all eligible members of the community to apply for APS employment

is a career-based service to enhance the effectiveness and cohesion of Australia's democratic system of government

provides a fair system of review of decisions taken in respect of employees.

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Attachment B: The APS Code of Conduct

The Code of Conduct requires that an employee must:

behave honestly and with integrity in the course of APS employment

act with care and diligence in the course of APS employment

when acting in the course of APS employment, treat everyone with respect and courtesy, and without harassment

when acting in the course of APS employment, comply with all applicable Australian laws

comply with any lawful and reasonable direction given by someone in the employee's Agency who has authority to give the direction

maintain appropriate confidentiality about dealings that the employee has with any Minister or Minister's member of staff

disclose, and take reasonable steps to avoid, any conflict of interest (real or apparent) in connection with APS employment

use Commonwealth resources in a proper manner

not provide false or misleading information in response to a request for information that is made for official purposes in connection with the employee's APS employment

not make improper use of: (a) inside information or (b) the employee's duties, status, power or authority, in order to gain, or seek to gain, a benefit or advantage for the employee or for any other person

at all times behave in a way that upholds the APS Values and the integrity and good reputation of the APS

while on duty overseas, at all times behave in a way that upholds the good reputation of Australia

comply with any other conduct requirement that is prescribed by the regulations.

2013 State of the Service Employee Census

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