® Western Area Mailing Industry Focus Group July 21 2015 Alaska D akotas Arizona Portland Seattle C entral Plains C olorado/ W yoming Salt Lake City N orthland N evada- Sierra H aw keye M id-America Alaska D akotas Arizona Portland Seattle C entral Plains C olorado/ W yoming Salt Lake City N orthland N evada- Sierra H aw keye M id-America Alaska D akotas Arizona Portland Seattle C entral Plains C olorado/ W yoming Salt Lake City N orthland N evada- Sierra H aw keye M id-America
® Western Area Mailing Industry Focus Group July 21 2015.
Dec 27, 2015
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®
Western Area Mailing Industry Focus Group
July 21 2015 Alaska
Dakotas
Arizona
Portland
Seattle
Central Plains
Colorado/Wyoming
Salt Lake City
Northland
Nevada-Sierra
Hawkeye
Mid-America
Alaska
Dakotas
Arizona
Portland
Seattle
Central Plains
Colorado/Wyoming
Salt Lake City
Northland
Nevada-Sierra
Hawkeye
Mid-America
Alaska
Dakotas
Arizona
Portland
Seattle
Central Plains
Colorado/Wyoming
Salt Lake City
Northland
Nevada-Sierra
Hawkeye
Mid-America
Operational Window Changes (OWC) and
FCM Volume Decline
Service Performance
Commitment to Customers and Employees
Customer Communications
Innovation to Grow Business
Agenda
2
OPERATIONAL WINDOW CHANGES
FY 2015 Service Challenge
3
FY 2015 Service ChallengeFY 2015 Service Challenge
Operating Window Change (OWC) implementation began in all processing facilities320
Significant changes to:
Transportation
Schedules
Machine Schedules
Employee
SchedulesCustomer Supplier
Agreements
CSA
4
FIRST CLASS VOLUME DECLINE
FCM Volume Decline
5
First Class Volume Decline
Source: RPW, FY2007 – FY2014
6
SERVICE PERFORMANCE
National Service Performance
7
8
National Service Performance
Performance Indicator Postal Quarter 3April 1 – June 30, 2015
FCM Composite 89.99
Priority Mail Composite 91.49
STD Combined (DSCF & DNDC Ltrs & Flts)
91.30
Periodicals 86.74
CUSTOMER COMMUNICATIONS
Customer Communications
9
We will continue: Industry Alerts Industry & PCC webinars and presentations
PCC and Managed Account messaging from: PCC program office HQ Business Customer Support & Service From Area and District BSNs
BME messaging to affected customers
Weekly posting of planned operational moves on RIBBS
Structured release cycle for labeling list / mail directional file changes
Customer Communications
10
INNOVATION TO GROW THE BUSINESS
Growing the Business
11
03
Investments – Next Gen Equipment
INNOVATION COMES FROM AGILITY
C007
DeliverySortation System PASS
Real-TimeScanners
Mobile DeliveryDevice
(Replacement Scanners)
RingScanners
New ParcelSorters
Future
Vehicles
12,701 4,162 208,462 263,486
Coming Soon:
Surface VisibilityScanners
31~22,000 12
We are Committed to Service Excellence
Commitment
Engage Industry
Stability with
OWC
COMMITMENT TO
SERVICE EXCELLEN
CE
Use Data and Diagnostic Tools
Educate and Empower Employees
Drive Efficiency
13
Thank You
Questions?
Thank You
Questions?
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