© Copyright 2015 UnboundID, Inc. Solution Overview March 2015.

© Copyright 2015 UnboundID, Inc.

Solution OverviewMarch 2015


• The UnboundID Platform is an enterprise-grade identity and preference management platform.

• UnboundID has a 100% customer renewal rate and more than 1 billion identities deployed with some of the world’s most influential brands.

• Company headquarters is in Austin, Texas.

• Company founder are pioneers in identity management with leadership positions at Netscape, Sun, and Oracle.

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UnboundID Corporate Overview

PARTNERSCUSTOMER EXAMPLES

© Copyright 2015 UnboundID, Inc. 3

Identity Management is rapidly changingTraditional Demands

•Consumerization of enterprise IT•Growth of self-service, on demand mobile apps and cloud•Extend to customers, partners, suppliers, BYOD•100’s million or 1B’s of identities •Need for web scale performance, on-prem or in cloud•Centralized policy-driven security and governance

•Manage employees who join, move, leave•Internal legacy applications•Role-based access for employees•1000’s of identities •Traditional IT infrastructure•Periodic audits

Internal apps

Internal identities

New Digital Business DemandsPartners, Contractors

BYOD Social

Cloud, SaaS

Mobile

Loyalty Programs

Marketing Automation

MDM, Big Data

External IdentitiesInternal

Identities

Governed, Secure Identity and Preference Services


What We Do… UnboundID helps enterprises modernize traditional identity management into something dramatically more powerful.

Traditional identity management was the center of the enterprise. Now identity and preference management has become a catalyst to accelerate your entire digital business strategy.

UnboundID provides an enterprise-grade identity and preference management platform to make that transition not only possible, but seamless.


UnboundID PlatformIdentity and Preference Management at web scale

Dynamic Pricing

Data Store Data Sync Metrics Engine Data Broker

Secure | Scalable | Unified | Adaptable

Partners Mobile Workers BYOD Contractors Mobile Social & Web Cloud & SaaS IoT

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Workforce Enablement Customer Engagement

Systems of Engagement

Systems of Record

MDM CRM Big Data Legacy Directory

Marketing Automation

Loyalty Programs

UNIFIED VIEW


Customer Problems We Solve

Create Unified Customer View across apps/channels

You have multiple customer touch points/channels, and need a unified customer view to provide a more engaging and personalized experience across channels.

Modernize Legacy Identity and Access Mgmt.

Modernize your legacy LDAP directories to address performance problems, excessive costs, security risks, end-of-life support, etc.

Customer Self-Managed Preference/Privacy Options

You need to earn customer loyalty/trust, but customers can’t self-manage consent and preferences, and you can’t enforce choices uniformly across channels.

Mitigate Risk with Secure/Governed Identity Services

Reduce the risk of data breaches and accelerate application development time with reusable identity services and centralized security/governance policies.

Deliver Identity Services to new Customer-facing app

Deliver secure and scalable identity services to a new customer facing application, including support for modern customer features like social login.

Expose Actionable Data from MDM

Expose rich profiles/attributes from your MDM’s golden profile and make them actionable in real-time, at scale, across customer-facing engagement channels.


Identity & Preference Brokering

CustomerEngagement Mgmt

Create Unified View of the Customer across Channels

Customer Self-Managed Preference/Privacy Options

UnboundID Platform enables the end-to-end enterprise journey for Identity and Preference Mgmt

OneIdentity Platform

Multiple entry points initiatives depending on business needs

Value of identity/profile services increase as you move to the right

Modernize Legacy Identity Mgmt

Transition to Customer Identity

STAGE

Modernize Legacy IAM

Customer Identity Services for new customer-facing app

Expose Actionable Data from MDM

Reusable identity services and centralized governance policies

KEY INITIATIVES


UnboundID Platform Key Differentiators

Enterprise-grade governance and

security that includes encryption of

data at all stages, passive/active

notifications, and separation of

duties. Provided in an adaptable

security framework to meet custom

needs.

Absolutely the industry’s best web scale

performance, reliability, and availability.

Performance built-in throughout the

platform including support for 1B+

identities at scale, real-time data sync,

and high-speed, high-volume data

governance.

Enables a unified view of the customer

combined with the power of

centralized data governance policies in

one platform. Enables a consistent user

experience across apps and channels,

and 1:1 personalization at scale.

Secure Web Scale UnifiedSupports modern apps and cloud-

based architectures, deploys into

cloud and virtualized environments,

implements the latest

standards/protocols, and leverages

REST APIs to publish and consume

services.

Adaptable


UnboundID Platform Modules

Data StoreSecurely store and deliver identity and preference data at web scale for billions of identities with rich, highly personalized attributes

Data BrokerHigh-volume, high-speed delivery data via REST API and governed with centralized policy controls

Data SyncSynchronize massive volumes of data between disparate systems in real-time to create unified customer views and support third-party analytics

Metrics EngineMonitor real-time operational metrics on identity data and platform components to ensure SLA compliance

Data Store Data Sync Metrics Engine Data Broker

Secure | Scalable | Unified | Adaptable


Key Implementation BenefitsTraditional IAM Next-Gen Identity/Preference Mgmt

Costs Up to 90% cost savings compared to legacy IAM, enterprise-grade provide with support

Costly support, costly legacy infrastructure, costly home

grown customizations

Security

Scale/Performance

Governance

Customer Experience

Adaptability

Can’t support latest security best practices, error prone to

manually admin across silos

Centralized governance/security controls, implements latest security best practices

Slow performance, outages, diminishing returns for

hardware upgrades

Products near end-of-life, little-to-no ongoing

investment by vendors

Unmatched performance and scale, 1B+ identities managed, provides real-time operational metrics

No centralized data governance capabilities

Powerful, centralized data governance policies, real-time data sync, policy auditing capabilities

Never designed for thisCreate unified customer view, self-managed privacy/preference consent, latest consumer identity features

Support modern apps and cloud architectures, deploy on-prem or in cloud


Challenge• Data sourced from different silos had limited ability to scale, created a disjointed customer

experiences, and hindered their multi-channel customer engagement strategy.

• A lack of centralized governance tools limited their ability to implement security best practices.

• There was no way to capture guest privacy choices and enforce across all channels/touch points.

Solution: UnboundID Platform• Transitioned from legacy identity management and eCommerce products to UnboundID’s identity

and preference management platform.

Results• Web scale performance supporting nearly 100 million identities and growing.

• Single view of each customer across omni-channel touch points, enabling 1:1 personalization that increased conversion rates.

• Improves customer experience with seamless Single Sign On, permissions-based services and high performing, low latency apps.

• Enables rapid adoption of security best practices and the ability to satisfy stringent governance, security and audit requirements.

Customer Success Story: Target

2nd largest retailer in the U.S. with large online and mobile presence

#36 in Fortune 500

$74.5 billion annual revenue

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Challenge• Frequent legacy IAM outages and poor performance/scale was significantly impacting day-to-day

operations that relied on identity data.

• Aging systems were complex and costly to maintain, and did not offer the flexibility needed for modern apps and cloud-based architecture.

• Legacy systems were unable to implement data access governance and security best practices.

Solution: UnboundID Platform• Replaced legacy identity access and management systems with phased transition to the UnboundID

identity and preference management platform

Results• Web scale performance and reliability supporting more than 100 million entries with millisecond

response times

• Advanced security including fully governed and secure data access for all users including external contractors

• Dramatically lower TCO with reduced hardware footprint and reduction in operational costs

• Adaptability to support cloud applications, Single Sign On and more

• Minimal impact on business operations during migration

Customer Success Story: Boeing

Global aircraft manufacturer and second-largest defense contractor in the world

#30 in Fortune 500

$86 billion annual revenue

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Challenge• A legacy Sun directory server along with an internally built sync engine were not able to

successfully or reliably sync across 1000’s of identity stores.

• Licensing costs for Oracle database authentication services were extremely costly.

Solution: UnboundID Platform• Replaced legacy identity and access management systems and homegrown solutions with

UnboundID’s identity and preference management platform

Results• Unifies and synchronizes identity data sourced from 9000 branch location data stores and 2 main

branch domains

• Simplifies authentication and identity data access for more than 45,000 onsite and offsite employees as well as external partners and contractors

• Significantly lower TCO with a dramatic reduction in operational and support costs

• Improves app response times to enhance employee and vendor productivity

• Enables security best practices to protect customer financial data at all user touch points, including external vendors

• Satisfies corporate and industry security and audit requirements

Customer Success Story: Credit Suisse

Manages more than $1.4 trillion in assets

#40 in Fortune 500

$25 billion annual revenue

Operations in 50 countries with 530 offices

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Challenge• Wawa needed to rapidly establish customer identity services to support its new mobile app

• Required scalability to keep pace with a rapidly growing user population and a massive increase in preference and attribute data driven by the mobile app.

• Data management for mobile payment services had to comply with strict payment card security regulations.

Solution: UnboundID Platform and Ping Identity• The UnboundID identity and preference management platform along with Ping Federate delivered

enterprise-grade identity services to the new mobile app.

Results• Web scale performance supporting convenient access and fast response times for 350,000 mobile

app users expected to grow rapidly to 3 million

• Industry-leading security exceeding PCI-DSS payment card regulations with all credentials safely stored in the data store, not the application, and leveraging encryption at all stages

• Delivers a seamless customer experience with Single Sign On and social login authentication for multiple back-end validation points, including third-party services

• Flexibility and agility to support rapid deployment of app updates in AWS cloud and virtualized environments

680 convenience store locations along the U.S. east coast

#38 Forbes America’s Largest Private Companies

More than $9.33 billion in annual revenue

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Customer Success Story: Wawa, Inc.


Challenge• Launching a new mobile app required web scale performance to support millions of identities

and associated profile attributes.

• Consisting of mobile payment, the solution had to be PCI compliant and deliver the best possible security to protect the brand against the risk of breach.

Solution: UnboundID Platform and Ping Identity• The customer selected UnboundID and Ping to provide unified, governed identity and

preference services for their customer-facing apps.

Results• Web scale performance initially supporting 200,000 mobile app users and growing to 10 million

in two years

• Delivers seamless Single Sign On and social login

• Enables 1:1 payment and ordering personalization for fast and convenient customer experiences

• Flexible and agile to quickly deploy new apps in cloud and virtualized environments

• Supports security best practices and is PCI compliant

• Satisfies security and audit requirements

Customer Success Story: Fast, Casual Restaurant Chain

More than $5 billion in annual revenue

1,850 locations in 41 states

60 years of successful growth

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Where do I get started?

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Modernize Legacy Identity Mgmt

Transition to Customer Identity

Identity & Preference Brokering

CustomerEngagement Mgmt

Modernize legacy IAM and extend across workforce, partners, and legacy customer apps

Deliver secure/scalable identity services to a new customer-facing app

Unified/governed identity & preference services for app and channels to consume

Extend business models to share/broker identity and profile data

• Provide SSO at scale• Improve performance, no outages• Lower TCO on IAM infrastructure• Data security while retaining high

performance• Adopt latest standards/protocols • Replace end-of-life IAM systems• Enforce latest security best practices

• Up to 90% reduction in costs compared to legacy IAM

• Consolidate data silos and reduce management burden

• World-class scale and performance• Rock solid reliability and availability• Simplify access for mobile workforce,

partners, and BYOD• Satisfy security/audit requirements

• Social login and other modern consumer identity features

• Secure customer data and satisfy governance/regulatory requirements

• Scale and performance for significant increase in identities

• Support modern apps and cloud-based architectures

• Provide customer convenience and personalization

• Enhance customer experience with high performing, low latency apps

• Satisfy all governance, security, audit, and regulatory requirements

• Flexibility to deploy into cloud and virtualized environments

• Combine cross-channel activities into a single view of the customer

• Web scale performance for massive increase in identities and attributes

• Data management and governance across many sources

• Expose easy to consume identity services to application teams

• Increase cross-sell and conversion rates• Improve 1-to-1 offer personalization• Offer new permission-based services• Real-time data sync and policy-based

governance• Speed time-to-market to launch new app

and provide updates• Ensure compliance across all apps

• Extend customer engagement through partners ecosystem

• Become Identity/preference provider using consented customer data

• Integrate IoT to enhance experience• Detailed self-service mgmt of

preference/privacy choices• Enforce policy-based governance for data

exchange across ecosystem

• Improve cross-sell, up-sell across portfolio to increase ARPU

• Capitalize on new reseller/OEM opportunities with partners

• Offer highly personalized product/services to increase sales/margins

• Enable new revenue models based on selling/brokering consumer profiles

STAGE

OBJECTIVES

BENEFITS


Thank YouWeb:http://www.unboundid.com

Email:[email protected]

Phone:+1-512-600-7777

Blog:www.unboundid.com/blog

Twitter:twitter.com/unboundid

http://www.unboundid.com/

http://www.unboundid.com/

mailto:[email protected]

© Copyright 2015 UnboundID, Inc. Solution Overview March 2015.

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