Virtual Vs. Traditional Teams
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How Virtual Teams Can Outperform Traditional Teams
Featuring Keith Ferrazzi, a foremost expert on professional relationship development and author of Never Eat Alone and Who's Got Your Back?
SEPTEMBER 26, 2012Sponsored by
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How Virtual Teams Can Outperform Traditional Teams
Featuring Keith Ferrazzi, a foremost expert on professional relationship development and author of Never Eat Alone and Who's Got Your Back?
SEPTEMBER 26, 2012
Today’s SpeakerKeith Ferrazzi, a foremost expert on professional relationship development and author of Never Eat Alone and Who's Got Your Back?
SEPTEMBER 26, 2012
Virtual WorkplaceHBR Webinar, September 26, 2012Keith Ferrazzi, CEO Ferrazzi Greenlight
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@keithferrazzi
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@keithferrazzi
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How we arrived at the new
“People Rules” in an increasingly virtual world
1. Close but Far Apart2. How to Build Real Trust in a
Virtual Environment3. Collaboration in a Virtual
Environment4. How to Avoid Virtual
Miscommunications5. The Virtual Reality of
Workplace Conflicts
6. Dispersed Teams Can Outperform Co-Located
7. The Right Way to Run a Virtual Meeting
8. Evaluating Employees Who Can’t Be Seen
9. Off-Sites Should Go Virtual10. The Future of the Virtual
Workplace
WHEN TEAMS ARE CLOSE BUT FAR APART
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VIRTUAL DISTANCE� Physical Distance
� Operational Distance
� Affinity Distance
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AFFINITY DISTANCE has the greatest effect on innovation, trust, learning, and other team outcomes.
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Teams that have high VIRTUAL DISTANCEsuffer: � a 90% drop in innovation
effectiveness� more than 80% plunge in
trust� 60% decline in finishing
projects on time and within budget
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BEST PRACTICES TO MINIMIZE VIRTUAL DISTANCE
Don’t overestimate the impact of physical distance
Avoid being penny-wise but pound-foolish
Go for the low-hanging fruit
Leverage small changes into large effects
HOW TO BUILD REAL TRUST IN A VIRTUAL ENVIRONMENT
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TRUST can be actively accelerated and maintained on virtual teams even when they have to be assembled on the fly from employees across the globe.
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BEST PRACTICES TO BUILD TRUST IN A VIRTUAL ENVIRONMENT
Leverage “swift trust”
Proactively build interpersonal trust
Communicate with predictability
Share and rotate power
COLLABORATION IN A VIRTUAL ENVIRONMENT
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COLLABORATIONcan be difficult when team members work for different companies, are essentially strangers to one another, and have different cultural and professional backgrounds.
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BEST PRACTICES FOR VIRTUAL COLLABORATION
Adjust for size
Don’t be afraid of Social Media
Play games
Train for collaboration
Have role clarity but task uncertainty
HOW TO AVOID VIRTUAL MISCOMMUNICATIONS
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In the virtual workplace, where people regularly rely on e-mails, IMs, and phone calls instead of face-to-face-interactionsMISCOMMUNICATIONS are bound to happen
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BEST PRACTICES FOR VIRTUAL COMMUNICATIONS
Fight the “illusion of transparency”
Speak the right “language”
Amplify the signal
The medium is (partly) the message
Respond promptly
Avoid the status symbol of sloppy emailing
Expect problems
THE VIRTUAL REALITY OF WORKPLACE CONFLICTS
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Unresolved employee
CONFLICTS are all the more dangerous in a virtual environment, where people don’t have the luxury of proximity to work their differences out face-to-face.
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BEST PRACTICES TO AVOID & MANAGE
VIRTUAL CONFLICT
Create a virtual site as the team’s primary focal point
Always use the virtual workspace for important issues
Protect the privacy of the team
Assign a “point person” for each issue
Diverge then converge
HOW DISPERSED TEAMS CAN OUTPERFORM CO-LOCATED ONES
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If managed properly virtual teams can actually
OUTPERFORMtraditional co-located groups
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BEST PRACTICES TO MAXIMIZE
PERFORMANCE OF VIRTUAL TEAMS
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Put processes in place
Communicate less – but in the right ways
Keep conflicts focused on tasks
THE RIGHT WAY TO RUN A VIRTUAL MEETING
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When conducted properly
VIRTUAL MEETINGS can be both efficient and effective, even more so than face-to-face meetings
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BEST PRACTICES TO MAXIMIZE THE
IMPACTOF VIRTUAL MEETINGS
Use video
Do a “Take 5”
Assign different tasks
Forbid the use of the “mute” function
Penalize multi-taskers
EVALUATING EMPLOYEES WHO CAN’T BE SEEN
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EVALUATIONof virtual work can not be based on “where” & “when”.
Managers must concentrate on “what” & “how.”
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BEST PRACTICES FOR THE
EVALUATIONOF VIRTUAL WORK
Don’t focus solely on results
Beware unintended consequences
Engage the disengaged
Forget about employee self-evaluations
Level the playing field
WHY OFF-SITES SHOULD GO VIRTUAL
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Videoconferencing and other virtual technologies give us better ways to
conduct STRATEGIC OFF-SITE MEETINGS.
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FORMULAFOR PLANNING A VIRTUAL OFF-SITE MEETING
Communicate
Engage
Finalize
Cascade
Motivate
THE FUTURE OF THE VIRTUAL WORKPLACE
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TECHNOLOGY will
transform the FUTUREof the virtual organization.
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SEPTEMBER 26, 2012
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Thank you for joining us!
SEPTEMBER 26, 2012
This webinar was made possible by the generous support of Citrix GoToMeeting.
Sponsored by
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