Transcript
Communicating in anew learning environment online
-Utilize name recognition-Address special needs-Consistent follow-up
Address the classmate in a personal manner utilizing first name basis
Probe into the classmate’s needs by asking personalized questions
Remember to address the classmate’s/student’s needs periodically
throughout the class
Remember birthdays, anniversaries and special dates
“Someone sent out confidential salary information to the whole firm.”
“I once sent a job offer to the wrong person.”
“Confidential information about one client was sent to a different client. It was certainly embarrassing.”
“Someone crafted a scathing, sarcastic e-mail about a customer and did not mean to hit ‘send.’ It caused problems.”
“I once sent an internal memo about restroom etiquette to a prospective client by accident.”
“Someone meant to send a racy picture to a couple of friends but ended up sending it to the entire staff, which caused her much
embarrassment.”
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