TM121-Train-the-Trainer June 10, 2009. Presenters Rachel R. Medina LSNTAP.

TM121-Train-the-TrainerTM121-Train-the-TrainerJune 10, 2009

PresentersPresentersRachel R. Medina

LSNTAP

Objectives for TodayObjectives for TodayIntroduction: How do we learn?

Highlight insights from LSC & LSNTAP Tech Surveys

Learn how to assess technology skills

Reveal practical solutions for putting a training program in place

Section 1: How do we learn?

Why talk about

learning styles?

THE TRADITIONAL THE TRADITIONAL ABBREVIATED VIEW OF ABBREVIATED VIEW OF LEARNING STYLESLEARNING STYLES

Moving beyond the Moving beyond the traditional concepts…traditional concepts…

True or False?True or False?All youth are digital natives

◦FALSEDigital natives share a common

culture◦TRUE

For more information on the topic of digital natives visit the Berkman Center for Internet

& Society: http://cyber.law.harvard.edu/research/digital

natives

Digital Natives vs. Digital Digital Natives vs. Digital ImmigrantsImmigrants

Section 2: LSC and LSNTAP Survey Highlights

Insights from LSC SurveyInsights from LSC SurveyTraining

Only 61% of grantees reported conducting a periodic organization-wide assessment of training needs.

At least annual training for program staff was reported by 85 to 90%

At least annual training for IT staff was reported by 53 to 67%.

Insights from NTAP SurveyInsights from NTAP SurveyTraining

Vast majority of programs are offering fewer than 3 tech trainings per year.

Training Frequency

<3

3 to 10

more than 10

Ongoing/All Year

Insights from NTAP SurveyInsights from NTAP SurveyTraining

Internal tech trainings not addressing basic needs

Orgs Reporting Advanced Word Processing Training

Orgs Reporting Advanced Word Processing Training is Needed

6%

24%

LSC BaselinesLSC Baselines

LSC Baselines - LSC Baselines - AssessmentAssessment

LSC Baselines – Training & LSC Baselines – Training & SupportSupport

LSC Baselines – Effective Use LSC Baselines – Effective Use of Technology to Deliver of Technology to Deliver TrainingsTrainings

LSC Baselines – Effective Use LSC Baselines – Effective Use of Technology to Deliver of Technology to Deliver TrainingsTrainings

Section 3: Conducting Assessments

Assessing the IndividualAssessing the Individual

Wait…before you assess…Wait…before you assess…

Job Description/Skills Job Description/Skills MatrixMatrix

Litigation Paralegal

Rank1-immediate2-w/in 2 months3-this year

Suggested Trainingin-person formal onlinerecorded trainingwritten tutorialschedule time with buddy or resident expert

CMS Skills: 1. 2.

32

written tutorialonline

MS Word 1. Table of Authorities

2. Mail Merge

1

3

recorded training & time w/resident expertwritten tutorial

E-mail & Calendaring

1 In-person formal on __ (date)

Determining NeedsDetermining NeedsA varied approach may be

necessary

Setting up a simple Setting up a simple survey in Google Docssurvey in Google Docs

Section 4: Training Program Strategies

Random Thoughts From Random Thoughts From Around the Web…Around the Web…

“I am a Digital Immigrant and even I cannot

stand when I am forced to attend boring classroom

lectures on how to use a Software

tool…”

“Plain digitized text on screen with

image, colour, and some interactivity will not work with

the Digital Natives…we need to be

more creative…Wikis, Podcasts,

Video, [and] SecondLife can be used to give Digital

Natives a rich learning

experience.”

It should not be assumed that an instructor is “delivering the message, skills, instruction…

Through facilitators…[like blogs, RSS readers, IM, twits] we are not waiting around for

people to create content.”“…use an approach that would cater

to the needs of both [natives & immigrants]….the course must give ample possibilities to explore and learn. The course must also have

ample guidance and instructions for someone who will not be comfortable

learning on his/her own.”

TrainingTrainingSubject matter?

◦Prioritize from assessment tools

Trainer? What trainer?◦Develop “specialty” persons from

within the staff

TrainingTrainingVenue & Length:

◦Formal Venues: In-person training sessions

Job orientation or new system or software orientation

Online sessions: Suggest NTAP trainings for employees Use Legal Meetings to record short clips

Wiki, Basecamp, or Google Site: Tips for each category of software or technology

– sections to be developed by specialty persons

TrainingTraining◦Informal Venues (one-on-one

assistance): Buddy system “Resident Experts” NTAP Help Desk

So you’ve decided to have So you’ve decided to have an in-person session….now an in-person session….now what?what?

Ratio of time allotted for information to time allotted for practice should be 30:70

Don’t plan to cover more than 3 things!

Things to think about when Things to think about when preparing your training preparing your training program…program…

Staff /Skill ProfileWho is the target audience? What

are their skills and motivation level?

What training has staff requested?What is specific, observable data that indicates that training is needed?

Things to think about when Things to think about when preparing your training preparing your training program…program…Agency Training SystemsIn the past, how has training

been delivered? On a scale of 1-5, how successful would you say past training has been?

What is your budget for training? Is it flexible? Are you raising money for training?

How do your staff learn best?

Things to think about when Things to think about when preparing your training preparing your training program…program…Training ObjectivesWhat areas of inefficiency do you

have as a staff that training could improve?

What do you want to be included/covered in the training?

If training was successful, what would be the outcome?

What is the problem/need to be addressed through training?

Things to think about when Things to think about when preparing your training preparing your training program…program…Training LogisticsDo you have time allocated for organized technology training for your staff?

By what date do you want staff to be able to use software, systems, etc.?

Do you have someone on staff who could deliver training? Do you know of other nonprofits who could recommend a trainer or a class?

Resources – Learning Resources – Learning StylesStylesLearning Style Self-Assessments:

◦ http://www.ldpride.net/learning-style-test.html◦ http://adulted.about.com/gi/dynamic/offsite.htm?zi

=1/XJ&sdn=adulted&cdn=education&tm=199&f=10&su=p897.4.336.ip_&tt=2&bt=0&bts=1&zu=http%3A//agelesslearner.com/assess/learningstyle.html

Adult Learners:◦ http://honolulu.hawaii.edu/intranet/

committees/FacDevCom/guidebk/teachtip/adults-3.htm

Resources - AssessmentResources - AssessmentMicrosoft’s Assessment tools/quizzes:

◦ http://office.microsoft.com/en-us/help/FX100485331033.aspx

LSNTAP Microsoft Word Self-Assessment:◦ http://spreadsheets.google.com/a/lsntap.org/viewform?

hl=en&formkey=clpObWxEQV92MktrLVdLTmdmWlBndVE6MA..

Construct your own quizzes◦Helpful tips regarding formulating

questions: http://www.nwlink.com/~donclark/hrd/isd/develop_test.html#test_types

Resources – Technology Resources – Technology TrainingTrainingCheck out the LSNTAP Tech

Library:◦http://lsntap.org/techlibrary

Other Microsoft Tips:◦http://wordprocessing.about.com/◦http://spreadsheets.about.com/

Resources - PlanningResources - PlanningTraining Resources:

◦http://www.techsoup.org/learningcenter/training/archives/page10100.cfm

Training Needs Planner: ◦http://www.rttworks.com/images/

downloads/TrainingNeedsPlanner.pdf

THANK YOUTHANK YOUDon’t forget to complete our survey

Rachel R. Medinarachel@lsntap.org Training CoordinatorLSNTAP