TM121-Train-the- TM121-Train-the- Trainer Trainer June 10, 2009
Mar 27, 2015
TM121-Train-the-TrainerTM121-Train-the-TrainerJune 10, 2009
PresentersPresentersRachel R. Medina
LSNTAP
Objectives for TodayObjectives for TodayIntroduction: How do we learn?
Highlight insights from LSC & LSNTAP Tech Surveys
Learn how to assess technology skills
Reveal practical solutions for putting a training program in place
Section 1: How do we learn?
Why talk about
learning styles?
THE TRADITIONAL THE TRADITIONAL ABBREVIATED VIEW OF ABBREVIATED VIEW OF LEARNING STYLESLEARNING STYLES
Moving beyond the Moving beyond the traditional concepts…traditional concepts…
True or False?True or False?All youth are digital natives
◦FALSEDigital natives share a common
culture◦TRUE
For more information on the topic of digital natives visit the Berkman Center for Internet
& Society: http://cyber.law.harvard.edu/research/digital
natives
Digital Natives vs. Digital Digital Natives vs. Digital ImmigrantsImmigrants
Section 2: LSC and LSNTAP Survey Highlights
Insights from LSC SurveyInsights from LSC SurveyTraining
Only 61% of grantees reported conducting a periodic organization-wide assessment of training needs.
At least annual training for program staff was reported by 85 to 90%
At least annual training for IT staff was reported by 53 to 67%.
Insights from NTAP SurveyInsights from NTAP SurveyTraining
Vast majority of programs are offering fewer than 3 tech trainings per year.
Training Frequency
<3
3 to 10
more than 10
Ongoing/All Year
Insights from NTAP SurveyInsights from NTAP SurveyTraining
Internal tech trainings not addressing basic needs
Orgs Reporting Advanced Word Processing Training
Orgs Reporting Advanced Word Processing Training is Needed
6%
24%
LSC BaselinesLSC Baselines
LSC Baselines - LSC Baselines - AssessmentAssessment
LSC Baselines – Training & LSC Baselines – Training & SupportSupport
LSC Baselines – Effective Use LSC Baselines – Effective Use of Technology to Deliver of Technology to Deliver TrainingsTrainings
LSC Baselines – Effective Use LSC Baselines – Effective Use of Technology to Deliver of Technology to Deliver TrainingsTrainings
Section 3: Conducting Assessments
Assessing the IndividualAssessing the Individual
Wait…before you assess…Wait…before you assess…
Job Description/Skills Job Description/Skills MatrixMatrix
Litigation Paralegal
Rank1-immediate2-w/in 2 months3-this year
Suggested Trainingin-person formal onlinerecorded trainingwritten tutorialschedule time with buddy or resident expert
CMS Skills: 1. 2.
32
written tutorialonline
MS Word 1. Table of Authorities
2. Mail Merge
1
3
recorded training & time w/resident expertwritten tutorial
E-mail & Calendaring
1 In-person formal on __ (date)
Determining NeedsDetermining NeedsA varied approach may be
necessary
Setting up a simple Setting up a simple survey in Google Docssurvey in Google Docs
Section 4: Training Program Strategies
Random Thoughts From Random Thoughts From Around the Web…Around the Web…
“I am a Digital Immigrant and even I cannot
stand when I am forced to attend boring classroom
lectures on how to use a Software
tool…”
“Plain digitized text on screen with
image, colour, and some interactivity will not work with
the Digital Natives…we need to be
more creative…Wikis, Podcasts,
Video, [and] SecondLife can be used to give Digital
Natives a rich learning
experience.”
It should not be assumed that an instructor is “delivering the message, skills, instruction…
Through facilitators…[like blogs, RSS readers, IM, twits] we are not waiting around for
people to create content.”“…use an approach that would cater
to the needs of both [natives & immigrants]….the course must give ample possibilities to explore and learn. The course must also have
ample guidance and instructions for someone who will not be comfortable
learning on his/her own.”
TrainingTrainingSubject matter?
◦Prioritize from assessment tools
Trainer? What trainer?◦Develop “specialty” persons from
within the staff
TrainingTrainingVenue & Length:
◦Formal Venues: In-person training sessions
Job orientation or new system or software orientation
Online sessions: Suggest NTAP trainings for employees Use Legal Meetings to record short clips
Wiki, Basecamp, or Google Site: Tips for each category of software or technology
– sections to be developed by specialty persons
TrainingTraining◦Informal Venues (one-on-one
assistance): Buddy system “Resident Experts” NTAP Help Desk
So you’ve decided to have So you’ve decided to have an in-person session….now an in-person session….now what?what?
Ratio of time allotted for information to time allotted for practice should be 30:70
Don’t plan to cover more than 3 things!
Things to think about when Things to think about when preparing your training preparing your training program…program…
Staff /Skill ProfileWho is the target audience? What
are their skills and motivation level?
What training has staff requested?What is specific, observable data that indicates that training is needed?
Things to think about when Things to think about when preparing your training preparing your training program…program…Agency Training SystemsIn the past, how has training
been delivered? On a scale of 1-5, how successful would you say past training has been?
What is your budget for training? Is it flexible? Are you raising money for training?
How do your staff learn best?
Things to think about when Things to think about when preparing your training preparing your training program…program…Training ObjectivesWhat areas of inefficiency do you
have as a staff that training could improve?
What do you want to be included/covered in the training?
If training was successful, what would be the outcome?
What is the problem/need to be addressed through training?
Things to think about when Things to think about when preparing your training preparing your training program…program…Training LogisticsDo you have time allocated for organized technology training for your staff?
By what date do you want staff to be able to use software, systems, etc.?
Do you have someone on staff who could deliver training? Do you know of other nonprofits who could recommend a trainer or a class?
Resources – Learning Resources – Learning StylesStylesLearning Style Self-Assessments:
◦ http://www.ldpride.net/learning-style-test.html◦ http://adulted.about.com/gi/dynamic/offsite.htm?zi
=1/XJ&sdn=adulted&cdn=education&tm=199&f=10&su=p897.4.336.ip_&tt=2&bt=0&bts=1&zu=http%3A//agelesslearner.com/assess/learningstyle.html
Adult Learners:◦ http://honolulu.hawaii.edu/intranet/
committees/FacDevCom/guidebk/teachtip/adults-3.htm
Resources - AssessmentResources - AssessmentMicrosoft’s Assessment tools/quizzes:
◦ http://office.microsoft.com/en-us/help/FX100485331033.aspx
LSNTAP Microsoft Word Self-Assessment:◦ http://spreadsheets.google.com/a/lsntap.org/viewform?
hl=en&formkey=clpObWxEQV92MktrLVdLTmdmWlBndVE6MA..
Construct your own quizzes◦Helpful tips regarding formulating
questions: http://www.nwlink.com/~donclark/hrd/isd/develop_test.html#test_types
Resources – Technology Resources – Technology TrainingTrainingCheck out the LSNTAP Tech
Library:◦http://lsntap.org/techlibrary
Other Microsoft Tips:◦http://wordprocessing.about.com/◦http://spreadsheets.about.com/
Resources - PlanningResources - PlanningTraining Resources:
◦http://www.techsoup.org/learningcenter/training/archives/page10100.cfm
Training Needs Planner: ◦http://www.rttworks.com/images/
downloads/TrainingNeedsPlanner.pdf
THANK YOUTHANK YOUDon’t forget to complete our survey
Rachel R. [email protected] Training CoordinatorLSNTAP