Sales in the 21st century

Sales in the 21st Century

Topics 1. How to use technology to develop sale opportunities

2. How to use technology to build customer relationship

Personal Profile Current Position:

1. Chairman & CEO- Century 21 Fortuna Investment

2. Member of CVEA (Cambodian Valuers & Estate Agents Association)

3. Member of BNI CEO Chapter (BNI- Business Network International)

4. Member of CIC (Cambodia Investor Club)

5. Member of CJBI (Cambodia-Japan Association for Business & Investment)

6. JCI Senator (JCI- Junior Chamber International)

7. Founding Member of JCI Cambodia

Personal Profile Previous Position:

1. President- BNI CEO ChapterMember of CIC (Cambodia Investor Club)

2. President- JCI Cambodia Phnom Penh Chapter

3. Managing Director- 3V (Cambodia) Co., Ltd.

4. Representative- Hutchison Global Communications

5. International Roaming Manager- Mobitel company

6. Technical Manager- Bayon Satellite Earth Station (MPTC- Ministry of Posts & Telecommunications of Cambodia)

Personal Profile Graduation:

1. Master of Business Administration- Pannasastra University of Cambodia

2. Master of Science- State Academy of Services, Moscow, Russia

Contact:

Email: va.vireak@c21fortuna.com

Facebook: www.facebook.com/3VCambodia

LinkedIn: www.linkedin.com/in/vireakva

Website: c21fortuna.com

www.facebook.com/Century21FortunaInvestment/

Phone: 023 5381 999

Benefits of Technology in Business

• Increased Productivity

• Reduced Costs

• Increased Collaboration

• Increased Communication

• Better Customer Experience

Technology to Improve Your Business

State of Technology Today:

• Social

• Mobile

• Cloud

Sales Pipeline

Communication Network

Communication Channel

Online Platform

Backoffice Platform

Microsoft Products

Back office Platform

Google Products

Social Media Platform

Social Media

Cloud-based Platform

Cloud Storage

Collaboration

Collaboration

Mobile apps for Sales

Customer Relationship Management

Customer Relationship Management

Electronic Signature

E-commerce

E-commerce

Online hotel booking

AirBNB, Uber, etc.

Century 21 Fortuna- website

http://c21fortuna.com/

Century 21 Fortuna- Facebook page

www.fb.com/Century21FortunaInvestment

Facebook- CVEA Group

LinkedIn- Real Estate Investor group

Google Drive

Listing properties on Google map

Google map

Google map, Google Earth, Google Street View, etc.

Communication Channel

Communication Channel

How Technology Improves Customer Service

Customer Service Technology:

• Websites, social media pages (FB, LinkedIn, Google page, etc.) to answer questions.

• E-mail

• Communications (SMS & other channels)

• Software such as CRM tools for relationship management

Leverage technology to enhance customer experience

• CRM tools for relationship management

• Marketing tools to engage with customers

• Online survey tools and customer satisfaction tools

• Web analytics and tracking tools

THANK YOU!