Sales in the 21 st Century
Topics 1. How to use technology to develop sale opportunities
2. How to use technology to build customer relationship
Personal Profile Current Position:
1. Chairman & CEO- Century 21 Fortuna Investment
2. Member of CVEA (Cambodian Valuers & Estate Agents Association)
3. Member of BNI CEO Chapter (BNI- Business Network International)
4. Member of CIC (Cambodia Investor Club)
5. Member of CJBI (Cambodia-Japan Association for Business & Investment)
6. JCI Senator (JCI- Junior Chamber International)
7. Founding Member of JCI Cambodia
Personal Profile Previous Position:
1. President- BNI CEO ChapterMember of CIC (Cambodia Investor Club)
2. President- JCI Cambodia Phnom Penh Chapter
3. Managing Director- 3V (Cambodia) Co., Ltd.
4. Representative- Hutchison Global Communications
5. International Roaming Manager- Mobitel company
6. Technical Manager- Bayon Satellite Earth Station (MPTC- Ministry of Posts & Telecommunications of Cambodia)
Personal Profile Graduation:
1. Master of Business Administration- Pannasastra University of Cambodia
2. Master of Science- State Academy of Services, Moscow, Russia
Contact:
Email: [email protected]
Facebook: www.facebook.com/3VCambodia
LinkedIn: www.linkedin.com/in/vireakva
Website: c21fortuna.com
www.facebook.com/Century21FortunaInvestment/
Phone: 023 5381 999
Benefits of Technology in Business
• Increased Productivity
• Reduced Costs
• Increased Collaboration
• Increased Communication
• Better Customer Experience
How Technology Improves Customer Service
Customer Service Technology:
• Websites, social media pages (FB, LinkedIn, Google page, etc.) to answer questions.
• Communications (SMS & other channels)
• Software such as CRM tools for relationship management
Leverage technology to enhance customer experience
• CRM tools for relationship management
• Marketing tools to engage with customers
• Online survey tools and customer satisfaction tools
• Web analytics and tracking tools