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Sales in the 21 st Century
40

Sales in the 21st century

Apr 12, 2017

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Technology

Vireak VA
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Page 1: Sales in the 21st century

Sales in the 21st Century

Page 2: Sales in the 21st century

Topics 1. How to use technology to develop sale opportunities

2. How to use technology to build customer relationship

Page 3: Sales in the 21st century

Personal Profile Current Position:

1. Chairman & CEO- Century 21 Fortuna Investment

2. Member of CVEA (Cambodian Valuers & Estate Agents Association)

3. Member of BNI CEO Chapter (BNI- Business Network International)

4. Member of CIC (Cambodia Investor Club)

5. Member of CJBI (Cambodia-Japan Association for Business & Investment)

6. JCI Senator (JCI- Junior Chamber International)

7. Founding Member of JCI Cambodia

Page 4: Sales in the 21st century

Personal Profile Previous Position:

1. President- BNI CEO ChapterMember of CIC (Cambodia Investor Club)

2. President- JCI Cambodia Phnom Penh Chapter

3. Managing Director- 3V (Cambodia) Co., Ltd.

4. Representative- Hutchison Global Communications

5. International Roaming Manager- Mobitel company

6. Technical Manager- Bayon Satellite Earth Station (MPTC- Ministry of Posts & Telecommunications of Cambodia)

Page 5: Sales in the 21st century

Personal Profile Graduation:

1. Master of Business Administration- Pannasastra University of Cambodia

2. Master of Science- State Academy of Services, Moscow, Russia

Contact:

Email: [email protected]

Facebook: www.facebook.com/3VCambodia

LinkedIn: www.linkedin.com/in/vireakva

Website: c21fortuna.com

www.facebook.com/Century21FortunaInvestment/

Phone: 023 5381 999

Page 6: Sales in the 21st century

Benefits of Technology in Business

• Increased Productivity

• Reduced Costs

• Increased Collaboration

• Increased Communication

• Better Customer Experience

Page 7: Sales in the 21st century

Technology to Improve Your Business

State of Technology Today:

• Social

• Mobile

• Cloud

Page 8: Sales in the 21st century

Sales Pipeline

Page 9: Sales in the 21st century

Communication Network

Page 10: Sales in the 21st century

Communication Channel

Page 11: Sales in the 21st century

Online Platform

Page 12: Sales in the 21st century

Backoffice Platform

Page 13: Sales in the 21st century

Microsoft Products

Page 14: Sales in the 21st century

Back office Platform

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Google Products

Page 16: Sales in the 21st century

Social Media Platform

Page 17: Sales in the 21st century

Social Media

Page 18: Sales in the 21st century

Cloud-based Platform

Page 19: Sales in the 21st century

Cloud Storage

Page 20: Sales in the 21st century

Collaboration

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Collaboration

Page 22: Sales in the 21st century

Mobile apps for Sales

Page 23: Sales in the 21st century

Customer Relationship Management

Page 24: Sales in the 21st century

Customer Relationship Management

Page 25: Sales in the 21st century

Electronic Signature

Page 26: Sales in the 21st century

E-commerce

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E-commerce

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Online hotel booking

AirBNB, Uber, etc.

Page 29: Sales in the 21st century

Century 21 Fortuna- website

http://c21fortuna.com/

Page 30: Sales in the 21st century

Century 21 Fortuna- Facebook page

www.fb.com/Century21FortunaInvestment

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Facebook- CVEA Group

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LinkedIn- Real Estate Investor group

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Google Drive

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Listing properties on Google map

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Google map

Google map, Google Earth, Google Street View, etc.

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Communication Channel

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Communication Channel

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How Technology Improves Customer Service

Customer Service Technology:

• Websites, social media pages (FB, LinkedIn, Google page, etc.) to answer questions.

• E-mail

• Communications (SMS & other channels)

• Software such as CRM tools for relationship management

Page 39: Sales in the 21st century

Leverage technology to enhance customer experience

• CRM tools for relationship management

• Marketing tools to engage with customers

• Online survey tools and customer satisfaction tools

• Web analytics and tracking tools

Page 40: Sales in the 21st century

THANK YOU!