Transcript
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Project Management
Knowledge Areas
Section – 3
Chapter – 9
Project Human Resource
Management
Session Objectives…
1. To identify the project human resource management knowledge area’s processes
2. How to plan human resources for the project
3. How to acquire project team
4. How to develop project team
5. How to manage project team
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Project HR Management
Exam Objectives…
1. How to plan Human resources
needed
2. Performing Organizational Planning
3. How to Acquire the Needed Staff
4. How to Develop the Project Team
5. How to Manage the Project Team
Project HR Management
Project human resource management includes activities…
Ability to lead
Direct
Manage
o The project team
o The customers
o The sponsors and
o Other stakeholders
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Project HR Management
The processes in Project HR Management are
1. Develop Human Resource Plan
2. Acquire Project Team
3. Develop Project Team
4. Manage Project Team
Develop Human Resource Plan
Develop Human Resource Plan is the
process of identifying and documenting
Project’s roles
Responsibilities and
Reporting relationships
Creates staffing management plan
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Develop Human Resource Plan
• 1. Activity Resource Requirements
• 2. Enterprise Environmental Factors
• 3. Organizational Process Assets
Input
• 1. Organization
Charts & Position
description
• 2. Networking
• 3. Organizational Theory
Tools & Techniques
• 1. Human Resource Plan
Output
Develop Human Resource Plan
Inputs
1. Activity Resource Requirements
2. Enterprise Environmental Factors
Organizational Culture & Structure
Existing human resources
Personnel administration policies
Market place conditions
3. Organizational Process Assets
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Develop Human Resource Plan
Tools and Techniques
1. Organization Charts and position
descriptions
2. Networking
3. Organizational Theory
Develop Human Resource Plan
Outputs
1. Human Resource Plan
Roles & Responsibilities
Project Organization Charts
Staffing Management Plan
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Develop Human Resource Plan
Staffing Management Plan contains…
Staff Acquisition
Timetable
Release Criteria
Training Needs
Recognition and Rewards
Compliance
Safety
Organization Charts
PM
Team
Lead
Member Member Member
Team
Lead
Member Member Member
Team
Lead
Member Member Member
Hierarchical –
type Organizational Chart
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Organization Charts
Matrix – based Responsibility Chart
RAM Define Design Code Test
Member 1 X X
Member 2 X X
Member 3 X X
Member 4 X X X
Organization Charts
Text – oriented Format
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Organization Charts
RACI FORMAT
Activity Person A Person B Person C Person D Person E
Define A R R C I
Design I A I I C
Develop I A R I I
Test A I I R C
R – Responsible A - Accountable C – Consult I - Inform
Organization Theories
Maslow’s Hierarchy of Needs
Physiological
Safety
Social
Esteem
Self-actualization
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Organization Theories
Herzberg’s Theory of Motivation
o Hygiene agents
Job security
Paycheck
Acceptable working conditions
Relationships
Organization Theories
Herzberg’s Theory of Motivation
o Motivating agents
o Opportunity
o Responsibility
o Appreciation
o Recognition
o Education
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Organization Theories
McGregor’s Theory of X and Y
o X is bad – no trust, lazy, avoid work
o Y is good – self – led, motivated, capable
Expectancy Theory
o People will behave based on what they expect
o Will work in relation to the expected reward
Management Styles
Autocratic
The Project manager makes all the
decisions
Democratic
The Project Team is involved in the
decision –
making process
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Management Styles
Laissez faire
The Project Manager leaves everything
on the team. The team is self-led,
motivated in decision making
Exceptional
The Project Manager only pays
attention to the top 10% of the
performers and bottom 10% of the
performers
Acquire Project Team
Project team acquisition is the process of
getting the needed resources on the
project
Focuses on working within the policies
and procedures of the organization
Negotiating, influencing, and
communicating skills play key role
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Acquire Project Team
• 1. Project Management Plan
• 2. Enterprise Environmental Factors
• 3. Organizational Process Assets
Input
• 1. Pre-assignment
• 2. Negotiation
• 3. Acquisition
• 4. Virtual Teams
Tools & Techniques
• 1. Project Staff Assignments
• 2. Resource Calendars
• 3. Project Management Plan Updates
Output
Acquire Project Team
Inputs
1. Project Management Plan
2. Enterprise Environmental Factors
3. Organizational Process Assets
Tools & Techniques
1. Pre-Assignment
2. Negotiation
3. Acquisition
4. Virtual Teams
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Acquire Project Team
Outputs
1. Project Staff Assignments
2. Resource Calendars
3. Project Management Plan Updates
Develop Project Team
The process objectives are
To improve the team members skills
To build trust and cohesiveness among
team members
Project Managers should acquire skills
to identify, build, maintain, motivate,
lead and inspire teams to achieve
project objectives with optimal team
performance
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Develop Project Team
• 1. Project Staff Assignments
• 2. Project Management Plan
• 3. Resource Calendars
Input
• 1. Interpersonal Skills
• 2. Training
• 3. Team-Building Activities
• 4. Ground Rules
• 5. Co-Location
• 6. Recognition and Rewards
Tools & Techniques
• 1. Team Performance Assignment
• 2. Enterprise Environmental Factors
Output
Develop Project Team
Inputs
1. Project Staff Assignments
2. Project Management Plan
3. Resource Calendars
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Develop Project Team
Tools and Techniques
1. Interpersonal Skills
2. Training
3. Team-Building Activities
4. Ground Rules
5. Co-Location
6. Recognition and Rewards
Perform Quality Control
Outputs
1. Team Performance Assessment
2. Enterprise Environmental Factors
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Develop Project Team
The Project Manager should possess five types of powers to develop project team
o Expert
The authority of the project manager comes from experience with the technology of the application area
o Reward
The project manager has the authority to reward the project team
Develop Project Team
Formal or Positional Power
The project manager has been assigned
by senior management
Coercive or Penalty Power
The project manager has the authority to
discipline the project team members
Referent ( referred by)
The project manager has been assigned
by CEO.
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Develop Project Team
Team-Building Development Stages
1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning
Manage Project Team
Managing the project team involves
Tracking each team member’s
performance and providing feed back
about their performance
Resolving issues among team members
Managing changes to project and
project processes to enhance project
performance
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Manage Project Team
• 1. Project Staff Assignments
• 2. Project Management Plan
• 3. Team performance Assignments
• 4. Performance Reports
• 5. Organizational Process Assets
Input
• 1. Observation & Conversation
• 2. Project Performance Appraisals
• 3. Conflict Management
• 4. Issue Log
• 5. Interpersonal Skills
Tools & Techniques
• 1. Enterprise Environmental Factors
• 2. Organizational Process Assets
• 3. Change Requests
• 4. Project Management Plan Updates
Output
Manage Project Team
Inputs
1. Project Staff Assignments
2. Project Management Plan
3. Team Performance Assessments
4. Performance Reports
5. Organization Process Assets
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Manage Project Team
Tools and Techniques
Observation and Conversation
Project Performance Appraisals
Conflict Management
Issue Log
Interpersonal Skills
Leadership
Influencing
Effective Decision Making
Manage Project Team
Outputs
1. Enterprise Environnemental Factor
Updates
2. Organizational Process Assets
Updates
3. Change Requests
4. Project Management Plan Updates
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Manage Project Team
Dealing with Issues
Seven most common issues are
o 7. Schedule
o 6. Priorities
o 5. Resources
o 4. Technical
o 3. Policies and Procedures
o 2. Project Costs
o 1. Personalities
Schedule
Priorities
Resources
Technical
Policies &
Procedures
Project
Costs
Person
alities
Conflict Resolution
Characteristics are…
Conflict is natural
Conflict is a team issue
Openness resolves conflict
Conflict resolution should focus on issues,
not personalities
Conflict resolution should focus on the
present, not the past
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Conflict Resolution
Problem Solving
Confronts the problem head-on
The preferred method
Forcing
Decision is made with power
May not be the best solution
Immediate solution
Conflict Resolution
Compromising
Requires both parties give up something
Decision is a blend of two parties argument
Loose-loose solution
Used to avoid fight
Collaborating
Incorporating multiple viewpoints from differing perspectives, leading to consensus
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Conflict Resolution
Smoothing
Smoothing by minimizing the size of the problem
Temporary solution
Loose-loose solution
Withdrawal
One party withdraws form the problem with disgust
Yield-loose solution
Worst conflict resolution
Project HR Management
To Sum Up….
1. We identified the project human
resource management knowledge area’s
processes
2. We learnt how to plan human resources
for the project
3. We learnt how to acquire project team
4. We learnt how to develop project team
5. We learnt how to manage project team
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Questions ?
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