Project managment 8

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Project Management

Knowledge Areas

Section – 3

Chapter – 9

Project Human Resource

Management

Session Objectives…

1. To identify the project human resource management knowledge area’s processes

2. How to plan human resources for the project

3. How to acquire project team

4. How to develop project team

5. How to manage project team

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Project HR Management

Exam Objectives…

1. How to plan Human resources

needed

2. Performing Organizational Planning

3. How to Acquire the Needed Staff

4. How to Develop the Project Team

5. How to Manage the Project Team

Project HR Management

Project human resource management includes activities…

Ability to lead

Direct

Manage

o The project team

o The customers

o The sponsors and

o Other stakeholders

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Project HR Management

The processes in Project HR Management are

1. Develop Human Resource Plan

2. Acquire Project Team

3. Develop Project Team

4. Manage Project Team

Develop Human Resource Plan

Develop Human Resource Plan is the

process of identifying and documenting

Project’s roles

Responsibilities and

Reporting relationships

Creates staffing management plan

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Develop Human Resource Plan

• 1. Activity Resource Requirements

• 2. Enterprise Environmental Factors

• 3. Organizational Process Assets

Input

• 1. Organization

Charts & Position

description

• 2. Networking

• 3. Organizational Theory

Tools & Techniques

• 1. Human Resource Plan

Output

Develop Human Resource Plan

Inputs

1. Activity Resource Requirements

2. Enterprise Environmental Factors

Organizational Culture & Structure

Existing human resources

Personnel administration policies

Market place conditions

3. Organizational Process Assets

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Develop Human Resource Plan

Tools and Techniques

1. Organization Charts and position

descriptions

2. Networking

3. Organizational Theory

Develop Human Resource Plan

Outputs

1. Human Resource Plan

Roles & Responsibilities

Project Organization Charts

Staffing Management Plan

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Develop Human Resource Plan

Staffing Management Plan contains…

Staff Acquisition

Timetable

Release Criteria

Training Needs

Recognition and Rewards

Compliance

Safety

Organization Charts

PM

Team

Lead

Member Member Member

Team

Lead

Member Member Member

Team

Lead

Member Member Member

Hierarchical –

type Organizational Chart

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Organization Charts

Matrix – based Responsibility Chart

RAM Define Design Code Test

Member 1 X X

Member 2 X X

Member 3 X X

Member 4 X X X

Organization Charts

Text – oriented Format

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Organization Charts

RACI FORMAT

Activity Person A Person B Person C Person D Person E

Define A R R C I

Design I A I I C

Develop I A R I I

Test A I I R C

R – Responsible A - Accountable C – Consult I - Inform

Organization Theories

Maslow’s Hierarchy of Needs

Physiological

Safety

Social

Esteem

Self-actualization

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Organization Theories

Herzberg’s Theory of Motivation

o Hygiene agents

Job security

Paycheck

Acceptable working conditions

Relationships

Organization Theories

Herzberg’s Theory of Motivation

o Motivating agents

o Opportunity

o Responsibility

o Appreciation

o Recognition

o Education

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Organization Theories

McGregor’s Theory of X and Y

o X is bad – no trust, lazy, avoid work

o Y is good – self – led, motivated, capable

Expectancy Theory

o People will behave based on what they expect

o Will work in relation to the expected reward

Management Styles

Autocratic

The Project manager makes all the

decisions

Democratic

The Project Team is involved in the

decision –

making process

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Management Styles

Laissez faire

The Project Manager leaves everything

on the team. The team is self-led,

motivated in decision making

Exceptional

The Project Manager only pays

attention to the top 10% of the

performers and bottom 10% of the

performers

Acquire Project Team

Project team acquisition is the process of

getting the needed resources on the

project

Focuses on working within the policies

and procedures of the organization

Negotiating, influencing, and

communicating skills play key role

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Acquire Project Team

• 1. Project Management Plan

• 2. Enterprise Environmental Factors

• 3. Organizational Process Assets

Input

• 1. Pre-assignment

• 2. Negotiation

• 3. Acquisition

• 4. Virtual Teams

Tools & Techniques

• 1. Project Staff Assignments

• 2. Resource Calendars

• 3. Project Management Plan Updates

Output

Acquire Project Team

Inputs

1. Project Management Plan

2. Enterprise Environmental Factors

3. Organizational Process Assets

Tools & Techniques

1. Pre-Assignment

2. Negotiation

3. Acquisition

4. Virtual Teams

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Acquire Project Team

Outputs

1. Project Staff Assignments

2. Resource Calendars

3. Project Management Plan Updates

Develop Project Team

The process objectives are

To improve the team members skills

To build trust and cohesiveness among

team members

Project Managers should acquire skills

to identify, build, maintain, motivate,

lead and inspire teams to achieve

project objectives with optimal team

performance

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Develop Project Team

• 1. Project Staff Assignments

• 2. Project Management Plan

• 3. Resource Calendars

Input

• 1. Interpersonal Skills

• 2. Training

• 3. Team-Building Activities

• 4. Ground Rules

• 5. Co-Location

• 6. Recognition and Rewards

Tools & Techniques

• 1. Team Performance Assignment

• 2. Enterprise Environmental Factors

Output

Develop Project Team

Inputs

1. Project Staff Assignments

2. Project Management Plan

3. Resource Calendars

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Develop Project Team

Tools and Techniques

1. Interpersonal Skills

2. Training

3. Team-Building Activities

4. Ground Rules

5. Co-Location

6. Recognition and Rewards

Perform Quality Control

Outputs

1. Team Performance Assessment

2. Enterprise Environmental Factors

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Develop Project Team

The Project Manager should possess five types of powers to develop project team

o Expert

The authority of the project manager comes from experience with the technology of the application area

o Reward

The project manager has the authority to reward the project team

Develop Project Team

Formal or Positional Power

The project manager has been assigned

by senior management

Coercive or Penalty Power

The project manager has the authority to

discipline the project team members

Referent ( referred by)

The project manager has been assigned

by CEO.

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Develop Project Team

Team-Building Development Stages

1. Forming

2. Storming

3. Norming

4. Performing

5. Adjourning

Manage Project Team

Managing the project team involves

Tracking each team member’s

performance and providing feed back

about their performance

Resolving issues among team members

Managing changes to project and

project processes to enhance project

performance

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Manage Project Team

• 1. Project Staff Assignments

• 2. Project Management Plan

• 3. Team performance Assignments

• 4. Performance Reports

• 5. Organizational Process Assets

Input

• 1. Observation & Conversation

• 2. Project Performance Appraisals

• 3. Conflict Management

• 4. Issue Log

• 5. Interpersonal Skills

Tools & Techniques

• 1. Enterprise Environmental Factors

• 2. Organizational Process Assets

• 3. Change Requests

• 4. Project Management Plan Updates

Output

Manage Project Team

Inputs

1. Project Staff Assignments

2. Project Management Plan

3. Team Performance Assessments

4. Performance Reports

5. Organization Process Assets

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Manage Project Team

Tools and Techniques

Observation and Conversation

Project Performance Appraisals

Conflict Management

Issue Log

Interpersonal Skills

Leadership

Influencing

Effective Decision Making

Manage Project Team

Outputs

1. Enterprise Environnemental Factor

Updates

2. Organizational Process Assets

Updates

3. Change Requests

4. Project Management Plan Updates

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Manage Project Team

Dealing with Issues

Seven most common issues are

o 7. Schedule

o 6. Priorities

o 5. Resources

o 4. Technical

o 3. Policies and Procedures

o 2. Project Costs

o 1. Personalities

Schedule

Priorities

Resources

Technical

Policies &

Procedures

Project

Costs

Person

alities

Conflict Resolution

Characteristics are…

Conflict is natural

Conflict is a team issue

Openness resolves conflict

Conflict resolution should focus on issues,

not personalities

Conflict resolution should focus on the

present, not the past

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Conflict Resolution

Problem Solving

Confronts the problem head-on

The preferred method

Forcing

Decision is made with power

May not be the best solution

Immediate solution

Conflict Resolution

Compromising

Requires both parties give up something

Decision is a blend of two parties argument

Loose-loose solution

Used to avoid fight

Collaborating

Incorporating multiple viewpoints from differing perspectives, leading to consensus

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Conflict Resolution

Smoothing

Smoothing by minimizing the size of the problem

Temporary solution

Loose-loose solution

Withdrawal

One party withdraws form the problem with disgust

Yield-loose solution

Worst conflict resolution

Project HR Management

To Sum Up….

1. We identified the project human

resource management knowledge area’s

processes

2. We learnt how to plan human resources

for the project

3. We learnt how to acquire project team

4. We learnt how to develop project team

5. We learnt how to manage project team

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Questions ?