Organizational Culture - Confusing and Unclear Procedures

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Date:

Federal AviationAdministrationOrganizational

CultureConfusing & Unclear

Procedures

Revision 1, 11/08/2012

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Objective

• Caution you that maintenance procedures may be incomplete, misleading, or unclear.

• How to minimize using incomplete, misleading, or unclear procedures.

• What to do if you become aware of incomplete, misleading, or unclear procedures

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Sometimes Following Procedures Leads To Improper Installation

• One Misleading Procedure Leads To Five Aircraft Accidents

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Service and Maintenance Manual

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Illustrated Parts Catalog

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SAIB NE-06-06

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WWWWWWWWWW

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Scenario Summary

• Prop Governor Installed In Accordance With: – Maintenance Manual “ONLY”– Read related documents to affirm procedure

• Illustrated Parts Catalog (IPC)• Service Instruction (SI)• Special Airworthiness Information Bulletin (SAIB)

Prior to Performing Maintenance ---- Carefully review the current applicable maintenance

instructions. Then compare to related information.

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Regulatory Requirement

• Sec. 43.13

Performance rules (general).

(a) Each person performing maintenance, alteration, or preventive maintenance on an aircraft, engine, propeller, or appliance shall use the methods, techniques, and practices prescribed in the current manufacturer's maintenance manual or Instructions for Continued Airworthiness prepared by its manufacturer, or other methods, techniques, and practices acceptable to the Administrator, except as noted in Sec. 43.16. He shall use the tools, equipment, and test apparatus necessary to assure completion of the work in accordance with accepted industry practices. If special equipment or test apparatus is recommended by the manufacturer involved, he must use that equipment or apparatus or its equivalent acceptable to the Administrator.

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What should I…the AMT… do?

• Carefully read maintenance procedures.• Determine if procedures are complete• Research available data to validate the

procedure. – IPC, SAIB, Service Letters, Overhaul Manual etc.

• www.faasafety.gov has links to many resources

• If conflicts noted-Stop, Report, and Discuss– Contact local FAASTeam FPM or FSDO ASI

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Summary

• Be wary maintenance procedures may be incomplete or misleading.

• Know there is related maintenance information that can be used to verify maintenance procedures

• There are actions you can pursue to remedy