NETWORKING EVENT - MEFMA - Homemefma.org/images/stories/NetworkingEvents/NE-AD-Dec15-Final.pdf · emerging market that is rapidly growing ... Standards that tackle the challenges
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Standardizing the ME FM Industry Adel Kamali
Acting COO, Khidmah LLC Mr. Adel Kamali, a UAE National, leads the Support Services Department for
Khidmah. He leads the IT applications, office administration and HR units. Before
the formation of Khidmah, he worked for Sorouh Real Estate, P.J.S.C in a
comparable role. Adel has 22 years of experience with different Governmental,
Semi-Governmental, and private companies in the IT sector.
Before joining Sorouh, Mr. Adel worked as the Service Delivery Executive for
Inajazat Data Systems, an IT out-sourcing company. He holds a Bachelor’s degree
from Indiana State University and an Executive Master’s Degree from Zayed
University and is currently pursuing his DBA in Management from Grenoble
University.
Khidmah LLC is an Integrated Property Services organization providing Property
Management, Sales & Leasing and Facilities Management services to a wide range
of clients. Khidmah has grown from 200 to 3,000 staff within 7 years of its
establishment to be a multi award winning FM provider.
Standardising the ME FM Industry?
Agenda Challenges of our industry
Types of Standards
Scanning the environment of Standardisation in the
Middle East
Where are the gaps?
The road ahead & what we can do
Challenges in our industry
Working in an emerging market
that is rapidly growing
Working in an Industry that is still not mature
Recruiting Staff from multiple
developing nations
Types of Standards
De facto standards - ‘The Norm’ that is followed
in the industry or company that is sometimes
taken from other markets.
De jure standards – Legally binding rules or
regulations
Voluntary standards – Published
standards that can be considered
for use
Scanning the environment of
Standardisation in the Middle East
External Standards for the industry
• ISO Standards; 9001, 14001, 18001, 50001, 55001 & T.C 267 (iso standard for facility management )
• Federal/Emirate Government & Municipality Laws & Regulations (EHSMS)
• Zonescorp (Abu Dhabi)
• ESMA (Standardisation of products), Regulatory and Supervision Bureau/Quality & Conformity Council
• International Building Code
• LEED, BREAM & Estidama
• Civil Defense, ADDC & Ministry of Interior standards
Internal Standards for the industry
• Industry Benchmarks; IFMA, BIFM, CIBSE, RICS, MEFMA & other industry profession standards
• Local authorities that impact FM such as Tadweer
• Manned Security Laws
• Client Standards
• Organizational Standards
Where are the gaps?
Technicians Minimum salaries for technicians
Standard inclusions for technicians
Standardised technical training
Technical trade qualifications (practical & theory)
Further Standardisation of Personal Protective
Equipment and other HSE Protection
Building Codes
Building codes are focused on new design but still do not
deal with operational gaps
Developing minimum standards for existing buildings.
First dealing with HSE requirements
Where are the gaps?
Materials
Some Standardisation through initiatives such as ESMA
Regulated products with more support from industry
required
Landscaping regulations on plants and irrigation
practices
Management of Specialist Services
Having specialist services managed by non-technical
management such as can be seen with the strata
regulations in Dubai
Specialist standards across multiple property types for
services such as CCTV cameras
The roadmap ahead The Middle East Facilities Management Industry needs to
develop a strategic roadmap that develops De Jure
Standards that tackle the challenges we face now and over
the next five years
FM Industry leading cooperation between Federal,
Emirate and Municipal bodies to develop best practice,
regulations & laws on materials and practices
Minimum standards for technicians (Salaries, Living
Conditions, Inclusions)
Setting standards for technical trades
The roadmap ahead
Working with ESMA & other authorities to set benchmarks
for materials we use
Having FM Experts sit on ISO and other panels to provide
better guidance
Working with Government bodies such as Tadweer, Civil
Defense and MOI to for committees that work towards new
standards
Developing a Platform that updates the FM Industry
systematically
Together we can work towards elevating our
industry to not only catch up to others but to
exceed them also
Thank you
MEFMA Star Rating System
An Integrated FM Approach
Toward Raising The Standards of the Facilities
Management Profession In the Middle East
ALI ALSUWAIDI
MEFMA Board of Director
Presentation Outline:
A. Introduction ….What is happening out there
B. What is missing………….
C. Creating SRS guidelines – Integrated Approach
D. Challenges of Introducing SRS /Advantages &
Expected Time Frame
“MEFMA Star Rating System –SRS Integrated FM Approach “
A.1 What is happening in GCC –FM Industry Middle East /GCC is an emerging Market……High Demand/ Evolving Market
A. Introduction ….What is happening
out there
A.2 Why we need FM best practice FM is the Key to outsourcing…..Mitigate Risk To Build Long Term Prospective Common Strategy for all stakeholders To create and impalement sustainable policy across the various industries.
What is FM Best Practice…. FMP, Life Cycle Approach, Strategic Planning, benchmarking
Overall handover responsibility matrix
Overall ownership of decision making during operation stage (short & long term)
Building Condition Assessment
B. What is missing………….
Governmental Bodies Integration during all stages of asset life cycle of building .
Introduction of guidelines especially for high population density development ….SRS-IFM “ MEFMA Stars”
C. Creating SRS-IFM guidelines – Integrated
Approach
MEFMA /SRS-IFM is a rating system & guidelines to review Facility Management strategy for any facility from Strategic , Tactical & day to day operations. This is to ensure how four components of People, Process ,Technology & Real-estate are integrated in sustainable approach covering the following objectives :
C. Creating SRS-IFM guidelines – Integrated
Approach
Optimized sustainable FM design to enhance life cycle of the facilities and related systems. Involvement of FM expertise as early as Design stage..
Proper implementation of the design elements during construction, testing, commissioning & handover stages of life cycle of the facility.
Optimized sustainable FM design to enhance life
cycle of the facilities and related systems.
Involvement of FM expertise as early as Design
stage..
Strategic Reviews
Design reviews
Cost Models
Operational
Strategies
Service
Procurement
Mobilisation
Operations
Establish & implement training strategy for all FM services staff during handover
C. Creating SRS-IFM guidelines – Integrated
Approach
Clear Handover strategy plan and related implementation to ensure operation, EHS & security gaps are identified and closed during the between project team and FM team during transition .
Implement FM integrated contract with clear scope of work & related SLA/KPI & relevant T&C. The contract documentation to reflect proper FM tender process implementation.
Establish & Implement CAFM strategy. Establish & implement proper documentation strategy
C. Creating SRS-IFM guidelines – Integrated
Approach
Establish & Implement Energy & sustainability plan
Establish & implement Welfare plan & resources planning & training strategy for all FM services staff
Establish & implement FM financial Management plan
Establish & implement BCP
C. Creating SRS-IFM guidelines – Integrated
Approach
SRS/IFM = People + Process + Technology + Real Estate Score out of 500 points …… 5 star IFM score 500-425 3 star IFM score 374-325 2 star IFM score 324-275 1 star IFM score 274-225
Quality Evaluation Matrix factors are 1. Safety 2. Accessibility 3. Condition 4. Comfort
C. Creating SRS-IFM guidelines – Integrated
Approach
SRS/IFM = People + Process + Technology + Real Estate- Asset - PHASE started by forming a committee through Dubai Gov‘ - Sample of Asset team brain storming 1 2 3 4
- Sample of Technology team members brain storming 1
Strategic Asset Management Plan
Service Delivery Method In-house Out -source
Policy & Procedures Systems
Training
Asset Performance
Acquisition Plans
Operations Plans
Maintenance Plans
Disposal Plans
Funding Plans
condition
Functionality
Utilization
Cost
C. Creating SRS-IFM guidelines – Integrated
Approach
Challenges……………
Owners/FM companies will need to work hard and for at least 12
months to be ready for 5 star award as you will need to put clear
strategy and maintain needed documentation/prove.
Will needed investment of time, resources & money…..
It will require time to grow the concept…..
Governmental support
Selection of the Referee team and preparation of evaluation
Matrix
D. Challenges of Introducing SRS /Advantages &
Expected Time Frame
Advantages of SRS….
Promote Buildings, owners, FM & Providers as a
whole….
Promote continuous improvement
Relate to processes which have the greatest impact on
customer satisfaction
Balance output and process measures
D. Challenges of Introducing SRS /Advantages &
Expected Time Frame
• Summary Good Systems
Good Information Good Relationships
Good Communication Good Management
You need to build up transparency and teamwork culture.
Thanks ً شكرا For more information
info@mefma.org
www.mefma.org
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