Transcript
Lightning talk 5 minutes NormaLeistiko@mac.com
Just a thought
Train volunteers through chat
Volunteer
On Line Training for Chat
• Honor your co workers• Formula Train -
a starting place
L NET can get more volunteers
• More Volunteers • Offer experience & chat training • PR, Great experience• Get MLS MLIS students to volunteer• PR, visit Emporia (I can easily give the PR)
Basic training Lnet the same
• ADDITIONAL TRAINING IS online THROUGH THE chat chat chat
• VOLUNTEERS WOULD STILL HAVE TO GO TO EMILY'S TRAINING TO GET PASSWORDS ETC
Then live training
Volunteers go to Emily’s training and get log on and technical info and test
THEN VOLUNTEERS COULD LOG ON AS AN L-NET LIBRARIAN SAME DAY OR NEXT DAY
• So immediately they are on LINE• But answer only calls from mentor• They need to see what it is like
• Volunteer CHATS• Volunteer
answerscalls from“mentor” onlyfor a weekor month
MentorLearn says
• Page set up suggestions 3 tabs• Sites to search simplified .edu .gov• Prank calls or calls from P.E. Nis or Willi
• Page set up suggestions 4 tabs
>
• Sites to search simplified .edu OR .gov
MentorLearn says
• Prank calls or calls from P.E. Nis or Willi• Mentor helps you find:
http://www.oregonlibraries.net/crisis• Suggestions of MentorLearn:
Great Resources, BUT I couldn’t find them
Business world and customers are whom you work with too Demming training
• Dr. W. Edward Deming and Quality Control• Customers treat well• Our customers are library patrons• In business a CO-WORKER IS A CUSTOMER
TOO• Treat Co-WORKER AND Volunteers as treat
customer/patron
Volunteers and Co-Workersare PATRONS TOO
• Honor co workers and volunteers• Training through chat• Quick and easy and accessible
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