Leveraging FMW for UX

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Leveraging Oracle Fusion Middleware for UX Lonneke Dikmans Maart 2014| Nieuwegein

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Introduction

Agenda ●  Oracle Fusion Middleware ●  Creating a great UX ●  Monitoring ●  Conclusion

About me ●  Consultant and Managing partner at Vennster ●  Specializing in SOA and BPM ●  Oracle Ace Director ●  Roots in UX (cognitive science)

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Oracle Fusion Middleware

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Oracle Fusion Middleware | User engagement

Three pillars ● WebCenter sites ● WebCenter portal ● WebCenter content

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Oracle Fusion Middleware

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Oracle Fusion Middleware | BPM

Task oriented or Case Oriented ●  Context is known, no need to look for item

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Oracle Fusion Middleware | BPM

Contextual information ●  Milestones, activity guides, case data

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Oracle Fusion Middleware

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Oracle Fusion Middleware | SOA

Integration ●  No need to copy – paste between systems ●  Foundation for Multi-channel approach ●  Reuse of functionality in different contexts

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Agenda

●  Oracle Fusion Middleware ●  Creating a great UX ●  Monitoring ●  Conclusion

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Creating a great UI | Tools

Discover & Design ●  UX Direct (templates for personas, user profiles) ●  Elicit requirements by using the out of the box UIs, wireframes

Build

●  Your own GUI using APIs or Customize out of the box GUIs ●  Using patterns (UX direct) ●  Decide on personalization and customization (handle with care)

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Creating a great UI | Tools

Test your experience ●  Usability testing ●  Use SCA testing framework to mock responses ●  Load testing

Improve ●  Agile development methods really help ●  Learning by doing

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Agenda

●  Oracle Fusion Middleware ●  Creating a great UX ●  Monitoring ●  Conclusion

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Oracle Fusion Middleware

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Monitoring | Levels

Needed on all levels ●  User engagement ●  Business Process management ●  Service integration ●  Database performance ●  Security

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Monitoring | Users

Needed By different users ●  Administrators (availability, backup and recovery) ●  End user (customer, employee) ●  Manager (operational, tactical, strategic) ●  Support (incident tracking, trouble shooting, performance)

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Monitoring | Tools

Who   What   Level  

Manager   Real  user  experience  insight  (dashboard)   User  engagement  

Manager   Business  ac:vity  monitoring  (dashboard)   BPM  (opera:onal)  

Manager   BI  Publisher  (reports)   BI  

Administrator   Enterprise  manager   All  

Support   Enterprise  manager  including  RUEI   All  

User   Ac:vity  guides,  process  tracking   BPM  

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Agenda

●  Oracle Fusion Middleware ●  Creating a great UX ●  Monitoring ●  Conclusion

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Conclusion

Tooling is available ●  UX tooling -> vendor agnostic ●  UX Direct -> templates, links, methodology pointers ●  Oracle Fusion Middleware -> Enterprise grade applications

You still need to design it ●  Generating UI is ok for demos and prototyping ●  Designing the UI saves money and reputations in the not-so-long

run

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Leveraging Oracle Fusion Middleware for UX Lonneke Dikmans Maart 2014| Nieuwegein