1 | 19 Leveraging Oracle Fusion Middleware for UX Lonneke Dikmans Maart 2014| Nieuwegein
Leveraging FMW for UX
Nov 10, 2014
Lonneke Dikmans, Oracle Fusion Middleware consists of a number of tools and components. Usually these are explained in terms of technical features or business value. In this session we look at the stack from a different perspective: the end user. It will explore the functionality that the different components offer and how this manifests itself in customer experience and to the end user in your organization.
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Leveraging Oracle Fusion Middleware for UX Lonneke Dikmans Maart 2014| Nieuwegein
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Introduction
Agenda ● Oracle Fusion Middleware ● Creating a great UX ● Monitoring ● Conclusion
About me ● Consultant and Managing partner at Vennster ● Specializing in SOA and BPM ● Oracle Ace Director ● Roots in UX (cognitive science)
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Oracle Fusion Middleware
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Oracle Fusion Middleware | User engagement
Three pillars ● WebCenter sites ● WebCenter portal ● WebCenter content
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Oracle Fusion Middleware
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Oracle Fusion Middleware | BPM
Task oriented or Case Oriented ● Context is known, no need to look for item
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Oracle Fusion Middleware | BPM
Contextual information ● Milestones, activity guides, case data
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Oracle Fusion Middleware
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Oracle Fusion Middleware | SOA
Integration ● No need to copy – paste between systems ● Foundation for Multi-channel approach ● Reuse of functionality in different contexts
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Agenda
● Oracle Fusion Middleware ● Creating a great UX ● Monitoring ● Conclusion
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Creating a great UI | Tools
Discover & Design ● UX Direct (templates for personas, user profiles) ● Elicit requirements by using the out of the box UIs, wireframes
Build
● Your own GUI using APIs or Customize out of the box GUIs ● Using patterns (UX direct) ● Decide on personalization and customization (handle with care)
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Creating a great UI | Tools
Test your experience ● Usability testing ● Use SCA testing framework to mock responses ● Load testing
Improve ● Agile development methods really help ● Learning by doing
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Agenda
● Oracle Fusion Middleware ● Creating a great UX ● Monitoring ● Conclusion
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Oracle Fusion Middleware
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Monitoring | Levels
Needed on all levels ● User engagement ● Business Process management ● Service integration ● Database performance ● Security
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Monitoring | Users
Needed By different users ● Administrators (availability, backup and recovery) ● End user (customer, employee) ● Manager (operational, tactical, strategic) ● Support (incident tracking, trouble shooting, performance)
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Monitoring | Tools
Who What Level
Manager Real user experience insight (dashboard) User engagement
Manager Business ac:vity monitoring (dashboard) BPM (opera:onal)
Manager BI Publisher (reports) BI
Administrator Enterprise manager All
Support Enterprise manager including RUEI All
User Ac:vity guides, process tracking BPM
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Agenda
● Oracle Fusion Middleware ● Creating a great UX ● Monitoring ● Conclusion
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Conclusion
Tooling is available ● UX tooling -> vendor agnostic ● UX Direct -> templates, links, methodology pointers ● Oracle Fusion Middleware -> Enterprise grade applications
You still need to design it ● Generating UI is ok for demos and prototyping ● Designing the UI saves money and reputations in the not-so-long
run
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Leveraging Oracle Fusion Middleware for UX Lonneke Dikmans Maart 2014| Nieuwegein
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