IMEX Keynote by John Spence: Fundamentals of Excellence

The Fundamentals of Excellence

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Do NOT Freak Out!!!!

For those who are prepared…For those who are prepared…

…chaos brings opportunity

To be successful in the future, the rate of internal innovation must exceed the

rate of external innovation”

II > EI

198220142022

1,000,000

The Key To Success in the New Normal…

•Nimbleosity•Nim-bo-licous

The Pattern of Business Success

(T + C + ECF) x DE = BE

The level of highly satisfied and engaged EMPLOYEES in your

business.

The number one factor in increasing the level of highly satisfied and engaged

CUSTOMERS in your business is…

Why do you work where you work?

Positive Culture

Fun

Family

Friends

Fair

FreedomPride

Praise

Meaning

Results

5

The key elements of a winning culture

1,300,000 interviews: Basic 4 + 1

Goal Setting

TrustAccountability

Communications

RECOGNITION

Wow No Surprises Cheer

7 Keys to TRUST• Tell the truth• Be transparent• Extend trust & respect• Be vulnerable• NO games• Keep your promises• Communicate clearly

The five keys to accountability

1. 100% Clarity + Appropriate Authority

2. 100% Agreement

3. Track & Post

4. Coach, Mentor, Train and Support

5. Reward Success / Punish Failure 9

VOC48 – 74%

Moments Of Truth

NITB

K N L

1. What did I learn today?

2. Who did I meet today?

3. Did I live my values today?

If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com

My twitter address is: @awesomelysimple

*** Please connect with me on LinkedIn ***

Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com

Lastly, these slides have already been uploaded to:

www.slideshare.net/johnspence