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IMEX Keynote by John Spence: Fundamentals of Excellence

Nov 18, 2014

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John Spence

IMEX Keynote
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Page 1: IMEX Keynote by John Spence: Fundamentals of Excellence

The Fundamentals of Excellence

Brought to you by

Page 2: IMEX Keynote by John Spence: Fundamentals of Excellence

Do NOT Freak Out!!!!

Page 3: IMEX Keynote by John Spence: Fundamentals of Excellence
Page 4: IMEX Keynote by John Spence: Fundamentals of Excellence
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For those who are prepared…For those who are prepared…

…chaos brings opportunity

Page 7: IMEX Keynote by John Spence: Fundamentals of Excellence

To be successful in the future, the rate of internal innovation must exceed the

rate of external innovation”

II > EI

Page 8: IMEX Keynote by John Spence: Fundamentals of Excellence
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Page 10: IMEX Keynote by John Spence: Fundamentals of Excellence

198220142022

1,000,000

Page 11: IMEX Keynote by John Spence: Fundamentals of Excellence

The Key To Success in the New Normal…

•Nimbleosity•Nim-bo-licous

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The Pattern of Business Success

Page 15: IMEX Keynote by John Spence: Fundamentals of Excellence

(T + C + ECF) x DE = BE

Page 16: IMEX Keynote by John Spence: Fundamentals of Excellence

The level of highly satisfied and engaged EMPLOYEES in your

business.

The number one factor in increasing the level of highly satisfied and engaged

CUSTOMERS in your business is…

Page 17: IMEX Keynote by John Spence: Fundamentals of Excellence

Why do you work where you work?

Page 18: IMEX Keynote by John Spence: Fundamentals of Excellence

Positive Culture

Fun

Family

Friends

Fair

FreedomPride

Praise

Meaning

Results

5

The key elements of a winning culture

Page 19: IMEX Keynote by John Spence: Fundamentals of Excellence

1,300,000 interviews: Basic 4 + 1

Goal Setting

TrustAccountability

Communications

RECOGNITION

Wow No Surprises Cheer

Page 20: IMEX Keynote by John Spence: Fundamentals of Excellence

7 Keys to TRUST• Tell the truth• Be transparent• Extend trust & respect• Be vulnerable• NO games• Keep your promises• Communicate clearly

Page 21: IMEX Keynote by John Spence: Fundamentals of Excellence

The five keys to accountability

1. 100% Clarity + Appropriate Authority

2. 100% Agreement

3. Track & Post

4. Coach, Mentor, Train and Support

5. Reward Success / Punish Failure 9

Page 22: IMEX Keynote by John Spence: Fundamentals of Excellence

VOC48 – 74%

Page 23: IMEX Keynote by John Spence: Fundamentals of Excellence

Moments Of Truth

NITB

Page 24: IMEX Keynote by John Spence: Fundamentals of Excellence

K N L

Page 25: IMEX Keynote by John Spence: Fundamentals of Excellence

1. What did I learn today?

2. Who did I meet today?

3. Did I live my values today?

Page 26: IMEX Keynote by John Spence: Fundamentals of Excellence

If you have any questions at all please do not hesitate to send a note or call. My email address is: [email protected]

My twitter address is: @awesomelysimple

*** Please connect with me on LinkedIn ***

Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com

Lastly, these slides have already been uploaded to:

www.slideshare.net/johnspence