Ifla mid meeting feb 2014 malmo transformation slides

Knud Schulz February 2014

Library Transformation:

Sketching the future library

transitioning to a space for

citizens and community

connections Mid-Meeting for IFLA Public Libraries section

February 2014 Knud Schulz

Knud Schulz

• Manager of the Main Library in Aarhus

• Daily work focus – transforming the Main Library to

“Urban Mediaspace” – Dokk1

• Librarian and Master of Public Management

• Mentor/Sponsor INELI (International Network of Emerging Library Innovators) Bill & Melinda Gates Foundation

• Member of the client group Urban MediaSpace Aarhus

• Global Innovation Model – Faster to Change. Chicago/Aarhus/IDEO/Gates

• ksc@aarhus.dk

• www.slideshare.net

apx.300.000 sq.ft.

incl. 190.000 sq.ft.

library space

Agenda

• The Change

• Danish strategy and tendencies

– Model for the knowledge society – 4 rooms

– Model Programme Public Libraries

– Model for Open Libraries

– Citizens’ service

– Danish Digital Library

• Dokk1

• The Library as a place

• Urban Media

• The Library as a space

• Prototyping the future –

Transformation Lab

• New library space – Dokk1

• The Library as a relation

• Innovation with the users –

co-creation

• Partnership

• Transformation Lab II

Knud Schulz February 2014 3

From information that can be found anywhere

To What can only be experienced at the library

Space for media Space as a media

On-line On site

Information Meaning

Facts Credibility

Meeting information Meeting people

Knowing Experimenting

Visitors Resource person

Neutrality Sensing

Seriousness Sense of humour

Arranged events Things that happen

Ivar Moltke, Create

The Change

4 Knud Schulz February 2014

The Knowledge Society

• From – libraries for books/medias

– industial society

• to – libraries for man/human

– networked society

A Danish Report

- A Danish Report

• Danish Digital Library

• A new library model for

the knowledge society

• Partnerships

The Public Library of the Knowledge Society

D.Skot-Hansen C.H. Rasmussen H. Jochumsen

Innovation

Reckognition/Experience

Empowerment

Involvement/Engagement Knud Schulz February 2014 7

Innovation

Inspiration space

• The space for meaningful experiences that is to say experiences that move us

• The space should open up to the irrational, emotional and chaotic by communicating a diversion of aesthetic experiences.

• This can happen through storytelling or other artistic expressions within all kinds of media, cultural forms and genres.

• The inspiration space should make the user want to move beyond the usual choices and to come back.

• The library space in itself may also be an experience and work as a stage for events and cultural arrangements.

• The inspiration space especially supports realisation (cognition)/experience and innovation.

Digital media

Appearance Events

Individual concentration

Iscenesættelse

Oplæsning

Billedbøger

Bogklubber Book clubs

Picture book

Reading aloud

Staging

Music Inspiration

Empowerment

Learning space

• Space where children, young people and adults can experience and explore the world and thus strengthen their competences and possibilities through free and easy access to information and knowledge

• Learning is seen as a dialogue oriented process that is based on the users’ own experiences and their wishes to define their own learning needs

• Often takes place in informal settings which do not have learning as the goal – learning happens through play, music and many other activities

• Should meet the needs of especially young people for a more experience oriented learning through the development of playful, interactive and social learning methods.

• Learning is strengthened through the use of homework cafes, study places, open courses and experiment areas.

• The learning space especially supports realisation (cognition)/experience and empowerment.

Undervisning

Kurser Uformel læring Konsulta

Teaching Courses

Informal learning Consultations

Lektiecafé’er

Vejlednin

One to one

Homework cafe

Guidance

Training Access to knowledge

Empowerment

Meeting space

• An open, public space where citizens as a third space between home and work can meet others who are both as themselves and different from themselves

• Arenaes, where you can meet other people with different interests and values and encounter opinions that challenge you through discussions and debate, are necessary

• In the meeting space both non-committal, random encounters can take place through lounge décor with newspapers and café atmosphere as well as more organised meetings

• This can take place both live and on the Internet in chatgroups, blogs or other social media.

• The meeting space especially supports empowerment and engagement

Møder Diskussioner Foredra

g Debatter Samvær

Meetings

Lectures

Discussions

Debates Being together

Innovation

Performative space

• Users can interact with others for inspiration to create new creative expressions in the encounter with art and culture

• Users can get access to tools that support their creative expressions through interactive games and writing-, sound- and video-workshops

• The users can also get support in their creative expressions through workshops with professional artists, designers, multimedia developers etc.

• Can act as a platform for communication by publishing and distributing the work and products of the users and by giving access to stages where users can perform and express themselves.

• The performative space especially supports engagement and innovation.

Skriveværksteder Experiment

Leg og læring

Workshops

Writing workshops Edutainment

Leg Spil

Gaming Game over

Playing Gaming

Makerspace

noget om kulturstyrelsen model

program

Open libraries

Users are allowed to:

• lock into the library

• check in and out media

• use internet, pc,

copy/print

• study

• read newspapers

• arrange study circles,

public meetings

Users are taking the control

Integration of citizens’ service into

libraries

• a big chance to be an

integrated part of the

reinventing of society

services

• brings citizens in

contact with the library

• brings libraries in close

contact with politicians

and innovators in the

community

two tasks

• focus on speed in

developing new digital

services for public

administration

• a big learning and

marketing challenge

Citizens’ service

• in more than 60 % of the municipalities

citizen’ get service through libraries

Developing community centers

private, civic and public sector

LOCAL ARCHIVE

ARKIV Archive

MEETING

ANALOGUE MEDIA

SELF SERVICE

LEARNING CENTER

SMS BUSINESS

SERVICE

COMMUNITY

CENTER

STUDY SUPPORT JOB CORNER

LIBRARY SHOP

REFERENCE

CONSUMER INFO

NATURE GUIDE

FAMILIES

Q AND A

HEALTH

COUNCELLING

LEISURE INFO

NEWS LOUNGE

Adaptive and innovative supporting

spaces • libraries are changing from storing

books to supporting citizens’ needs

• innovation spaces for local communities

DANISH DIGITAL LIBRARY

Infrastructure for digital objects Integration of services ERMS (Electronic Resource Management System) CULR (Core User Library Registry) SAOU (Service for Authentication of Objects and Users)

Cooperation on purchases of digital content Cooperation on promotion of digital content

What is the Danish Digital Library?

Basis package DDL organization 10 mill. DKR worth of development funds (approx. 1,8 mill USD) Aministrative system for purchase of digital materials Statistic solution showing use of content Various integrations for coherence Apps for smart phones and tablets (OS og Android) Teknical support for the total infrastructure

Cooperation on purchase of digital content Organization for negoting purchase of digital resources, e.g. eBooks Efficient administrative processess supporting the libraries purchases Each library decides which digital resources they want No costs apart from payment of the Basis package Payment for the actual digital resources is not included

Content Management System Website for each library that allows promotion of the various digital library services and content to the citizens in a timely and inviting way. This package includes running costs, system administration and support of the Open Source based CMS solution.

What do the libraries get?

Costs for the municipal libraries

0,68 USD per inhabitant in the municipality

0,55 USD for basis package, 0,13 USD for CMS

96 of 98 municipalities are on board

In addition shared Library

system

• 86 municipalities contributed to a shared

contract for a new library system based

Open Source

• The system use the infrastructure and

content in DDB

• Shared operations and development

The strategy for changing

• The need for rethinking the

library

• The need for a fusion

between physical – virtual

• Develop partnerships

• Focus on innovation

• Get new skills into the library

and promote learning in the

organization

• Force users to dismiss the

book as library brand 37

Libraries and urban development

Model of the public library in urban

development

Casper Hvenegaard

Henrik Jochumsen

Dorte Skot-Hansen IVA – Royal School of Library

and Information Science 38 Knud Schulz February 2014

New Libraries

• Libraries are signs or symbols on

development and innovation in the society

• Drivers in city development

• Add new stories about the towns

• Arguments for large city engagements

• Opera, new Munch museum and the Library

creates a new waterfront and brings a new

identity to the city

Helsinki

• The traffic and cultural life in midtown are

reborn by creating a new art museum,

concert hall and the new library

Birmingham

• The library is located on

the main street where

millions of people are

passing every year

• The library is a symbol

of the new identity of an

old industrial and

innovative city (the

steam engine)

Urban Mediaspace

Mediaspace:

• Main Library and Citizens’ Services: 17.500 m2/188.400 ft2

• Partners and network: 11.000 m2 /113.000 ft2

Automatic parking space: 1000 cars

Two new urban harbour squares: 94.000 m2 /1.120.000 ft2

Arrival centre for light rail

Uncovering of the river and secure the inner city against flood

Traffic regulation

App.: 390 mill US Dollars

Project elements

– Urban Mediaspace

Client: City of Aarhus

Partner: Realdania, Realdania Byg

Client Advisor: Rambøll DK

Architects: schmidt hammer lassen architects

Co-advisers: Arkitekt Kristine Jensens Tegnestue

and Alectia A/S

development

Casper Hvenegaard

Henrik Jochumsen

Transformation Lab

• The entrance – the former place for controlling the users

• 2-300 m2

• New projects every 5-6 month

• Bringing the traditional work fields of the library into the LAB

• Developing new support of the users – depending on the room, the media, the connectivity and the competencies 51

LiteratureLAB

iFloor – interactivity between people

• Social interactivity in the library space

• User to user to staff

• Interactivity depends on the body

• communication through – Mobile

– SMS

– PC

• Informal - Competition

• Funny

NewsLAB

Robots

• Eye catcher

• Social interactivity

• Communication inside

and outside the library

• Interactivity

• Learning

communication

Teknomorfose - ExhibitionLAB

The Square

FictionLAB

NewsLAB

MusicLAB

ExhibitionLAB

DemocracyLAB

The Square 60

The library as a space

– in the future?

• The building supports the needs

of the users

• The building interacts with the

surroundings and environment

• The building acts adaptively

The Vision • Space for co-operation

• Place for dialogue,

knowledge, ideas and

inspiration

• Open informal learning

• A unique place for

children and families

development

Casper Hvenegaard

Henrik Jochumsen

Facilitating relations

Userdriven process

• From tradition to transcendence – the

users deconstruct ”old knowledge” to

create new sense

User driven

innovation

Subject Browsing - Story Surfer

Interaction at the Table

Modern library practice and

strategies – means that roles

constantly change

Innovation Strategy

• Citizens are the focal point

• Partnerships promote innovation

• Transverse collaboration yields better results

• Ideas must be tested

• Replicate

• Innovation is branding too

• Idea development and innovation are creative processes

• Innovation requires prioritised resources

• Innovation requires management focus and commitment

• Methodical innovation uses standards

• Seven circles of innovation Knud Schulz February 2014 72

Global innovation model –

faster to change

• Partnership between

– Global Libraries/Bill and Melinda Gates

Foundation

– Chicago Public Libraries

– IDEO

– Aarhus Public Libraries

Global Innovation Model:

Faster to Change Chicago/Aarhus/ IDEO 74 Knud Schulz February 2014

Design Thinking

The ability to combine

– Empathy for the context of a problem,

– Creativity in the generation of insights and

solutions

– Analyzing and fit solutions to the context

Design Thinking is a mindset, and an

intentional process around delivering

solutions that create positive impact!

The Aarhus illustration

Vision

Field Trip Vision revisited

Workshop

Define the problem

Test first prototype

A new method…

We are on our way… 78 Knud Schulz February 2014

So where will design

thinking get us? me?

What can I use it for?

Different phases

Intelligent Libraries

How to work smart, efficient, and ad value to

products by creating improved logistics and

library services

On the project: Intelligent Material Management System

Information contact

Britta Bitsch, CEO Branch Libraries Aarhus Denmark

bbi@aarhus.dk

Introduction

• Intelligent Material Management System (IMMS)

• Making the most of your library materials, resources and creating a platform for better library services – Where are your books and other library materials?

– Where are they most needed? –in branch or among branches

– Are there enough books or other library materials on the shelves?

– Where can loans of materials and returned library materials be handled most efficiently?

• These and many other issues can be answered using IMMS.

Facts from current business

There’s room for

improvement!

• 30 % of the staff in Copenhagen is utilized with logistics in regard to material handling

• 25 % of all customer inquiries at service desk are subject to failure.

• An unresolved inquiry may

last up to 15 minutes

• Up to 43 % materials are not in its right places in the library

Intelligent Material Management

System Be in control of your collection

● Save time, cost and resources ● Innovate your book

presentation ● Improve customer service ●

Learn from others!

Collection management

THERE’S A HUGE

POTENTIAL IN

LEARNING FROM

OTHERS – AND

GAIN PROVED BY

COMMERCIAL

INDUSTRIES

• Libraries can save up

to 15-40 % by

improving their stock

management

operations like

storage, handling and

transportation.

• 25 % less stock

The solution • Detailed data collection of library operations-

allowing historical analysis of trends

• Intelligent distribution of shared or floating collections – materials are distributed to a location/branch where there’s a demand and/or space available!

• Central and locally managed data to make informed decisions about collection

• Real time visibility to collection via smart phone application- including on-line pick lists on smart phone

• Introducing Material hotels - local or remote storage of overflow, slow moving or off season materials

• Automatic refill from the Material hotel when shelves are low on materials

• Exact information on the current location of any book or other library materials

IMMS – work flow and

smart phones

Without IMMS (before) • Printed reservation lists

• Risk of looking for the same material at different locations

• Risk of looking for materials not on the shelves

• Manuel sorting of materials on every location

• High number of individual material scanning (then sending and receiving)

• Material visible in the library system - even though it’s not available on the shelves

• With IMMS • Online reservation lists with

predetermined collection path on every location

• Prioritized pick up for reserved materials (among available collection groups)

• Online reservation lists only contains materials on the shelves (and on display)

• Very low numbers of material scanning

• Material visible in the library system WHEN the material is on the shelves

Benefits and added

values • Intelligent distribution of collections to branch(es), based on volume,

copies, affiliation, etc.

• Share collections (entirely or partly) between branches as desired

• Exact degree of filling on shelves as desired

• Transparent overview of entire collections through all branches

• Exact position on each individual copy, including copy trace log

• Easy registration via RFID tags / Barcode (individual copies, shelves,

racks, stacks, cards, transporters, etc).

• Improved customer satisfaction

• Improved space utilization

• Reduced collection (less copies)

• No or less paper based Librarian processes 90 Knud Schulz February 2014

Why partnerships?

Lack of resources and competences in libraries Knowledge, inspiration from others

Need of diversity, quality, research in service production

Communication and marketing New ambassadors

Mapping the

network

Partnership

clusters

Examples Strategic Partnerships

Seven Core Values

• The Citizen as Key Factor

• Lifelong Learning and Unity

• Diversity, co-operation and network

• Culture and Experience

• Bridging Citizen, Technology and Knowledge

• Flexible and Professional Organisation

• A Sustainable Icon for Aarhus

Name competion = relations and

ownership

• Open internet process – propose a name

to the building

• result 1250 proposals

• 30 names in open voting

• 7 proposals ended up in the jury with

representives from the parties in the City

Council

A name with a lot of

co-creators

Branding goal

• Project finish at least 90% of all

inhabitants knew about the project

• Autum 2013 – 75 % knew about the

project UMS/Dokk1

People’s Lab

People’s Lab How can libraries work with

makerspaces?

• Develop our organisation, staff and

services

• Make citizens familiar with Dokk1

• Facilitate informal learning and democratic

spaces

• Strengthen the connections with the local

community and the political level

• Experiment and uncover new opportunities

People’s Lab

DIY = Do it yourself

DIT = Do it

together

If it is broken –

fix it!

If it is not

broken –

improve it!

knowledge,

premises, tools!

CREATE

together!

Be curious!

People’s Lab

• How can the library create spaces that

encourages citizens to innovate?

• How can the library arrange meetings

between knowledge domains?

• How can we create services with power

and energy in the local community?

People’s Lab

TechLab

Wastelab

Mixing artistic genres Performing in the public

Rehearsing and writing together Exhibiting and lending out 106 Knud Schulz February 2014

www.multimediehuset.dk/mediaspace

2014…

A Maker Library is…

co-creation between users, partners and

library

focusing on community building

mixing knowledge domains

gaining and creating knowledge together

creating settings for informal learning

processes

prototyping in the physical library

a way of working and an attitude

Whats next?

From Main Library to Dokk1

2012-2015

Organizing

Interior design and furniture

Partnerships and branding/

identity

Logistic, security and building maintenance

Competencies, Work concept,

recruiting

Serviceconcepts ex. Families/

children

Transformation Lab II

Stageing Dokk1

• Create an illusion of the building under construction

• Walk in the 3D model

• Setting the stage for tests, user operated services,

innovations, new designs, incl. elements to be used in

the new building

• Involve the users in the work

• Prepare the citizens

• Prepare the staff

• Brand the new library

Summing up

• Merge technology, space and

competencies

• Involve the users in the innovation

• Make partnerships competencies and a

broader ownership of the library

• Tell new stories about the library brand

Chicago 2014

Transform the library or die

Thank you for listening

Ifla mid meeting feb 2014 malmo transformation slides

urban development

digital resources

smart phones

library services

creative expressions

supports realisation

library system

public library

Education

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