Getting to Know the Community

Getting to Know the Community

#GTKTC: A community-led guide to Salesforce

community resources

Bryan Boroughf

Silicon Valley User Group Leader | Salesforce MVP

@BryanBoroughf

Safe harbor

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All about the Salesforce MVP Program

This program recognizes exceptional individuals within the

Salesforce community for their leadership, knowledge, and

ongoing contributions. These individuals represent the spirit

of the community and what it is all about!

Accessibility

Expertise

Responsive

Leadership

Advocacy

www.salesforce.com/mvp/

Community Matters

Let’s #GTKTC!

• Learn something new? Share it!

• Use the #GTKTC hashtag when posting

• Session resources shared to Chatter

• Miss something? No Worries!

• We’ll post all content to the session group, our own profiles, and Twitter

• Lots of #Community leaders in this session

• Participation = #AWESOME

Tip:

Automation

= Good

(but robots

aren’t

social).

Community Matters

• Community Etiquette [mostly common courtesy]

• Be….Authentic, Civil, Kind, Transparent, REAL

• Speak for yourself [follow corporate guidelines]

• Share & GIVE

• Play to your strengths

• R-E-S-P-E-C-T

Matt Brown

Salesforce MVP

@mattybme

It All Starts With Success.

success.salesforce.com

It All Starts With Success

• Learning Center

• New Release & Feature

Training

• Best Practices

• Tip Sheets

• Answers

• Rockstars at the ready

• Don’t have to go it alone

• Thousands of answers!

Who Owes Me a BEER?

http://bit.ly/GTKTC_BEER

It All Starts With Success

• Ideas

• You Ask for It, You

(May) Get It!

• Monitored By Salesforce

[#T3C]

• Your Votes Count

• See “Coming Soon” &

Delivered Ideas

• Salesforce Blogs

• Company

• Product

• Strategy

• Community

• Developer

via @DanDarcy & @KendallSF

What About Facebook? And Twitter?

• Facebook [facebook.com/salesforce]

• Features, Tips by Cloud / Product

• News, Events, Feedback

• Twitter [twitter.com/salesforce]

• http://bit.ly/GTKTC_SFfamily

• Community Hashtags:

• #askforce

• #df12

• #GTKTC

About #askforce

Over 1,100 Posts in 30 days world-wide

And Let’s Not Forget

Jennifer Phillips

Orlando User Group Leader | Salesforce MVP

@CRMjen

#askforce

WE.

• 120+ User Groups

• >32K Active Members

• 300+ Meetings

• For Community, by

Community

• Users, Administrators,

Developers, Non-Profits,

Dreamers

• Cost = ZERO! (#Like)

Salesforce User Groups: What’s In It For YOU?

• Great way to:

• Connect with other users

• Hone your salesforce.com chops

• Stay ‘In The Know’

• Meet your new employee

• Land your next gig

• Ask about the feature or tactic you’re dying to use

#GTKTC

Salesforce User Groups: Get Creative!

• Dreamforce to YOU – Florida (df2ufl.org)

• Annual State-Wide User Group Meeting

• Full day of content, community

• Surveys build the sessions

• Orlando, Tampa, Jacksonville, Miami

• Guest #RockStar Community speakers

• Winning Moments: Tickets to #DF12!

• For YOU, by YOU = YOUR vision.

Salesforce User Groups: Give Back!

• Annual #GivesBack Project

• For the NP Community

• By the UG Community

• Build User Group skills

• Use forces for GOOD.

• For YOU, by YOU = YOUR vision.

Connect. Collaborate. Grow.

http://bit.ly/GTKTC_UG

usergroups.salesforce.com

Tal Frankfurt

User Group Leader / Salesforce MVP

@cloud4good

Community Matters

Salesforce = IDEAL

Qualified nonprofits get

•1% Time

•1% Equity

•1% Product

Product Donation

• 10 donated licenses of

Salesforce Enterprise Edition

• Full access to AppExchange

• 2 configuration & 5 developer

sandboxes

• Deep discounts on other

Salesforce products

Over 15,000 salesforce.com Nonprofit Customers

Demand for Skilled Volunteering = UNMET

79% of nonprofits

have an unmet

demand for

skilled volunteers

NO

Need

ENOUGH

skilled

volunteers

Need skilled volunteers

(but don’t have enough help)

The Nonprofit Starter Pack (NPSP)

Strengths

• Works out of the box

• Addresses NP processes

• Remotely updated

• Easily uninstalled

• Github*

Weaknesses

• Not fully configurable

• Managed packages are

opaque

• Managed packages can’t

be modified

• Github*

Bring Good Karma.

http://bit.ly/GTKTC_karma

Help Yourself

NP Help & Training

http://bit.ly/GTKTC_NPHelp

NP Resources for Developers

http://bit.ly/GTKTC_YTnpsp

NP Google Groups

http://bit.ly/GTKTC_Gnp

http://bit.ly/GTKTC_NPSPgoogle

NP User Groups

http://bit.ly/GTKTC_NPug

Salesforce Foundation You Tube

http://bit.ly/GTKTC_YTfound

NP Salesforce Success Answers

http://bit.ly/GTKTC_NPQA

Talk to the Pros

Nonprofit Service Providers on AppExchange

http://bit.ly/GTKTC_NPpros

Nonprofit APPS on AppExchange

http://bit.ly/GTKTC_NPapps

#GTKTC. Get. Give. Grow.

http://bit.ly/GTKTC_ALL

Bryan Boroughf

User Group Leader

Salesforce MVP

@BryanBoroughf

Matt Brown

Salesforce MVP

@mattybme

Jennifer Phillips Tal Frankfurt

User Group Leader

Salesforce MVP

@CRMjen

User Group Leader

Salesforce MVP

@cloud4good

#GTKTC