Getting to Know the Community #GTKTC: A community-led guide to Salesforce community resources
Jan 12, 2015
Getting to Know the Community
#GTKTC: A community-led guide to Salesforce
community resources
Bryan Boroughf
Silicon Valley User Group Leader | Salesforce MVP
@BryanBoroughf
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All about the Salesforce MVP Program
This program recognizes exceptional individuals within the
Salesforce community for their leadership, knowledge, and
ongoing contributions. These individuals represent the spirit
of the community and what it is all about!
Accessibility
Expertise
Responsive
Leadership
Advocacy
www.salesforce.com/mvp/
Community Matters
Let’s #GTKTC!
• Learn something new? Share it!
• Use the #GTKTC hashtag when posting
• Session resources shared to Chatter
• Miss something? No Worries!
• We’ll post all content to the session group, our own profiles, and Twitter
• Lots of #Community leaders in this session
• Participation = #AWESOME
Tip:
Automation
= Good
(but robots
aren’t
social).
Community Matters
• Community Etiquette [mostly common courtesy]
• Be….Authentic, Civil, Kind, Transparent, REAL
• Speak for yourself [follow corporate guidelines]
• Share & GIVE
• Play to your strengths
• R-E-S-P-E-C-T
Matt Brown
Salesforce MVP
@mattybme
It All Starts With Success.
success.salesforce.com
It All Starts With Success
• Learning Center
• New Release & Feature
Training
• Best Practices
• Tip Sheets
• Answers
• Rockstars at the ready
• Don’t have to go it alone
• Thousands of answers!
Who Owes Me a BEER?
http://bit.ly/GTKTC_BEER
It All Starts With Success
• Ideas
• You Ask for It, You
(May) Get It!
• Monitored By Salesforce
[#T3C]
• Your Votes Count
• See “Coming Soon” &
Delivered Ideas
• Salesforce Blogs
• Company
• Product
• Strategy
• Community
• Developer
via @DanDarcy & @KendallSF
What About Facebook? And Twitter?
• Facebook [facebook.com/salesforce]
• Features, Tips by Cloud / Product
• News, Events, Feedback
• Twitter [twitter.com/salesforce]
• http://bit.ly/GTKTC_SFfamily
• Community Hashtags:
• #askforce
• #df12
• #GTKTC
About #askforce
Over 1,100 Posts in 30 days world-wide
And Let’s Not Forget
Jennifer Phillips
Orlando User Group Leader | Salesforce MVP
@CRMjen
#askforce
WE.
• 120+ User Groups
• >32K Active Members
• 300+ Meetings
• For Community, by
Community
• Users, Administrators,
Developers, Non-Profits,
Dreamers
• Cost = ZERO! (#Like)
Salesforce User Groups: What’s In It For YOU?
• Great way to:
• Connect with other users
• Hone your salesforce.com chops
• Stay ‘In The Know’
• Meet your new employee
• Land your next gig
• Ask about the feature or tactic you’re dying to use
#GTKTC
Salesforce User Groups: Get Creative!
• Dreamforce to YOU – Florida (df2ufl.org)
• Annual State-Wide User Group Meeting
• Full day of content, community
• Surveys build the sessions
• Orlando, Tampa, Jacksonville, Miami
• Guest #RockStar Community speakers
• Winning Moments: Tickets to #DF12!
• For YOU, by YOU = YOUR vision.
Salesforce User Groups: Give Back!
• Annual #GivesBack Project
• For the NP Community
• By the UG Community
• Build User Group skills
• Use forces for GOOD.
• For YOU, by YOU = YOUR vision.
Connect. Collaborate. Grow.
http://bit.ly/GTKTC_UG
usergroups.salesforce.com
Tal Frankfurt
User Group Leader / Salesforce MVP
@cloud4good
Community Matters
Salesforce = IDEAL
Qualified nonprofits get
•1% Time
•1% Equity
•1% Product
Product Donation
• 10 donated licenses of
Salesforce Enterprise Edition
• Full access to AppExchange
• 2 configuration & 5 developer
sandboxes
• Deep discounts on other
Salesforce products
Over 15,000 salesforce.com Nonprofit Customers
Demand for Skilled Volunteering = UNMET
79% of nonprofits
have an unmet
demand for
skilled volunteers
NO
Need
ENOUGH
skilled
volunteers
Need skilled volunteers
(but don’t have enough help)
The Nonprofit Starter Pack (NPSP)
Strengths
• Works out of the box
• Addresses NP processes
• Remotely updated
• Easily uninstalled
• Github*
Weaknesses
• Not fully configurable
• Managed packages are
opaque
• Managed packages can’t
be modified
• Github*
Bring Good Karma.
http://bit.ly/GTKTC_karma
Help Yourself
NP Help & Training
http://bit.ly/GTKTC_NPHelp
NP Resources for Developers
http://bit.ly/GTKTC_YTnpsp
NP Google Groups
http://bit.ly/GTKTC_Gnp
http://bit.ly/GTKTC_NPSPgoogle
NP User Groups
http://bit.ly/GTKTC_NPug
Salesforce Foundation You Tube
http://bit.ly/GTKTC_YTfound
NP Salesforce Success Answers
http://bit.ly/GTKTC_NPQA
Talk to the Pros
Nonprofit Service Providers on AppExchange
http://bit.ly/GTKTC_NPpros
Nonprofit APPS on AppExchange
http://bit.ly/GTKTC_NPapps
#GTKTC. Get. Give. Grow.
http://bit.ly/GTKTC_ALL
Bryan Boroughf
User Group Leader
Salesforce MVP
@BryanBoroughf
Matt Brown
Salesforce MVP
@mattybme
Jennifer Phillips Tal Frankfurt
User Group Leader
Salesforce MVP
@CRMjen
User Group Leader
Salesforce MVP
@cloud4good
#GTKTC