Expanding Horizons - Ideas into Practice

Expanding Horizons: Ideas into Practice

Books ... Newspapers ... Maps ... Manuscripts ... Archives ... Music ... Electronic Resources ... Digital Library ... Online

Services ... and much more ...

Information and Library Services, Archive Services and Records Management: National Occupational Standards

http://www.ukstandards.co.uk/Admin/DB/0030/ILS-AS-RM%20nos.PDF

From Advocates Library...• 1689: The Library

of the Faculty of Advocates

• 1710: Legal Deposit begins

From Advocates Library...• 1689: The Library

of the Faculty of Advocates

• 1710: Legal Deposit begins

… To National Library

• 1925: The National Library of Scotland Act

Scotland’s largest library Scotland’s only legal deposit library

Open to anyone who wants to access

our collections and services

Today ...

Scotland and the world Academic and research General Public Education and lifelong learning Business and enterprise Library and Information

Professionals Donors

NLS customers

Service Model 1

CITIZENS

CUSTOMERS

STAFF

SERVICES

COLLECTIONS

PUBLIC

VALUE

Purposive Self service

You exist! Interpretative

Visitor Access

Remote Access – mediated and supported

Remote Access - direct

Service Model 2

Speaks my language

RelevantTwo way

Interacting

NLS for tomorrow

Inspiring

Connecting

For everyone, everywhere

Unique

Contemporary

World class

Changing toexternal,

customer focus

Internally focused

Strong user satisfaction and

affection

Dedication to quality;

professional; trusted

Not for me…Academic research bias

Elitist

Intimidating

Old fashioned

Not inclusive

Too formal

Traditional to become

How we were seen...

…How we are seen

• 2004 Strategy • Refreshing of Strategy

http://www.nls.uk/about/policy/docs/2008-strategy.pdfhttp://www.nls.uk/about/policy/docs/strategy2004.pdf

NLS will enrich lives and communities, encourage and promote lifelong learning,research and scholarship and encourage universal access to information, bycomprehensively collecting and making available the recorded knowledge of Scotland, and promoting access to the ideas and cultures of the world.

NLS mission and vision

Somebody told me there was a national library around here...

Ah... there it

is!

And there it is too!

Front of house then…..

National Library of ScotlandNew Visitor Facilities

Access Discovery

And coming soon...

Plan of visitor centre

Exhibitions at the National Library of Scotland used to look like this…

And this…

Now they look like this…

And this…

NLS Education and Outreach - Workshops

Education and Outreach: John Murray Archive

AberdeenPerth

Dumfries

Ayr

National Library RoadshowsAberdeen - 2006Perth - 2007Ayr - 2008Dumfries – 2009

Aquabrowser

I would like to say that I think your website is marvellous and I have pored over your maps many times.  I am a Fifer, born and bred on a farm near Cupar, so these old maps give a fascinating insight into its past.

The amount of material you have available electronically is fantastic.  It certainly is on par with the Library of Congress and the British Library.  (Well, I think so anyway!)

Amazing to think I can sit out here on the banks of Loch Fyne and do all this without going out of the house. Quite delightful.

I searched for hours for a Scottish poem my grandmother (Scottish-born) used to recite from memory, and which my father knew parts of. Then I found it as a broadside on your site!  I was thrilled!

...

Nice pictures but what do the figures say!

I thought they might ask that

Remote registration Remote access to electronic

resources Smart Cards Event booking via website E-newsletters Customer updates via SMS text

message

Future Plans…

Remote Access Programme