E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Accelerating Business Performance via Enterprise 2.0 Approaches and Technology

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Introduction

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• Strategy and Execution Consulting Firm

• Focus: Helping organizations accelerate business performance with strategic uses of social and collaborative technologies

• Employee & Workplace Performance

• Process Performance – Sales– Marketing– Partner Relationships– Customer Engagement

Introduction

AboutAbout What We DoWhat We Do

Team Experience: Sun Microsystems, Cisco, McKesson, Sony PlayStation, Sabre, KPMG, amongst others

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Enterprise 2.0 – Where’s the Business Value?

Value Inhibitors Setting Up for Performance Acceleration Performance Acceleration Outcomes

Topics

Enterprise 2.0 – what is it?

What its not

Setting Up for Performance

Acceleration

Performance Outcomes

Q&A <placeholder image>

ENTERPRISE 2.0 – What is it?

Customer Centricity

Customer Centricity

ENTERPRISE 2.0 – What is it?

It’s performance acceleration through the strategic use of social and collaboration approaches and

technology, in the context of business objectives

Customer Centricity

Operational Efficiency

Innovation

Drive Revenue

Lower Cost

Reduce Risk

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It’s about improving discrete outcomes by including customers, employees, distribution

partners and suppliers….

ENTERPRISE 2.0 – What is it?

Heightened risks and costs of building, marketing and selling productsIneffective engagement models to sell what customers want to buy

ENTERPRISE 2.0 – What is it?

By moving from closed, linear processes…

Today’s Process Centric Design

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Social Computing concepts and technologies accelerate performance by placing people at the nucleus of business activity.

…to a social, collaborative design….

The High Performance Design

…in the context of business activity. 10

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Discrete business activity can be

unnecessarily fenced in by ERP/ SCM/CRM and

Intranet/ Extranet design

It’s about improving business outcomes by complimenting traditional, structured output

with richer social and collaborative input.

Process Social+

But it also means objectively identifying where structured processes can in fact be enhanced or re-designed with social and collaborative constructs.

Process Social

And where it can’t.

Process

Social

Its being cognizant about governance and compliance and injecting social constructs at the right points within discrete business processes

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Its about measuring

progress and the value of

contributors in the flow of work

It’s about responding to behaviors and participation incentives, with better ways

to get the job done

Enterprise 2.0 – what is it?

Value Inhibitors

Setting Up for Performance

Acceleration

Performance Outcomes

Q&A

Value Inhibitors

If you frame tools as Enterprise 2.0…

WHAT WONT DELIVER SUSTAINABLE ADVANTAGE

If you consider Social or

Collaboration a “Strategy”

If you consider Collaboration or Social, an Outcome.

If you approach it

as a one-size –fits-all design

Enterprise 2.0 – what is it?

Value Inhibitors

Setting Up for Performance

Acceleration

Performance Outcomes

Q&A

SETTING UP FOR PERFORMANCE ACCELERATION

Focus on Discrete Performance Objectives

Identity where collaboration and social concepts can move the needle

Design for participation early and you’ll have adoption later

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Account for change management, support & user guidance

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Show each user benefits of using tactics and tools

Be able to identify where to replace and where to augment based on the right execution path

for your enterprise

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Be ready to articulate the effort, and switching cost

PERFORMANCE OUTCOMES Enterprise 2.0 – what is it?

Value Inhibitors

Setting Up for Performance

Acceleration

Performance Outcomes

Q&A

Drive Revenue

Reduce Cost

Lower Risk

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Enterprise 2.0 – what is it?

Value Inhibitors

Setting Up for Performance

Acceleration

Performance Outcomes

Q&A

Closing Thoughts

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Enterprise 2.0 – what is it?

What its not

Setting Up for Performance

Acceleration

Performance Outcomes

Q&A

ThanksQ&A

Contact: Email: info@sovosgroup.comWeb: http://www.sovosgroup.com

Oliver MarksE: Oliver.Marks@sovosgroup.comTwitter: @olivermarks

Sameer PatelE: sameer.patel@sovosgroup.comTwitter: @sameerpatel

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TALKKING POINTS SLIDES

Drive Revenue: Its about designing an engagement and relationship architecture that lets you identify and respond to

customer and lead requests from all relevant parts of the enterprise

Reduce Cost: Its about fostering innovation that comes from open interactions with those that know your customers needs

best: distribution partners and customers them selves. And from those that know the power of your products best: your suppliers

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Reduce Cost: XXX

Mitigate Risk: Its about adding transparency to reduce risk, measure capital and operational

investment performance in the flow of activity

Mitigate Risk: Its about identifying the best performers in the enterprise based on in the flow participation

and contribution to core performance objectives

Mitigate Risk: Its about engaging known and unknown experts across your extended ecosystem to significantly

improve the likely hood of programmatic success

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Its strategically enabling social interactions, and identifying the best people to enrichen the output from what have traditionally been structured ERP driven processes typically managed by ERP and CRM systems