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Accelerating Business Performance via Enterprise 2.0 Approaches and Technology
44

E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Oct 21, 2014

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Page 1: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Accelerating Business Performance via Enterprise 2.0 Approaches and Technology

Page 2: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

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Introduction

Page 3: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

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• Strategy and Execution Consulting Firm

• Focus: Helping organizations accelerate business performance with strategic uses of social and collaborative technologies

• Employee & Workplace Performance

• Process Performance – Sales– Marketing– Partner Relationships– Customer Engagement

Introduction

AboutAbout What We DoWhat We Do

Team Experience: Sun Microsystems, Cisco, McKesson, Sony PlayStation, Sabre, KPMG, amongst others

Page 4: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

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Enterprise 2.0 – Where’s the Business Value?

Value Inhibitors Setting Up for Performance Acceleration Performance Acceleration Outcomes

Topics

Page 5: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Enterprise 2.0 – what is it?

What its not

Setting Up for Performance

Acceleration

Performance Outcomes

Q&A <placeholder image>

ENTERPRISE 2.0 – What is it?

Page 6: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Customer Centricity

Customer Centricity

ENTERPRISE 2.0 – What is it?

It’s performance acceleration through the strategic use of social and collaboration approaches and

technology, in the context of business objectives

Customer Centricity

Operational Efficiency

Innovation

Drive Revenue

Lower Cost

Reduce Risk

6

6

Page 7: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

It’s about improving discrete outcomes by including customers, employees, distribution

partners and suppliers….

ENTERPRISE 2.0 – What is it?

Page 8: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Heightened risks and costs of building, marketing and selling productsIneffective engagement models to sell what customers want to buy

ENTERPRISE 2.0 – What is it?

By moving from closed, linear processes…

Today’s Process Centric Design

Page 9: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

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Social Computing concepts and technologies accelerate performance by placing people at the nucleus of business activity.

…to a social, collaborative design….

The High Performance Design

Page 10: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

…in the context of business activity. 10

Page 11: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

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Discrete business activity can be

unnecessarily fenced in by ERP/ SCM/CRM and

Intranet/ Extranet design

Page 12: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

It’s about improving business outcomes by complimenting traditional, structured output

with richer social and collaborative input.

Process Social+

Page 13: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

But it also means objectively identifying where structured processes can in fact be enhanced or re-designed with social and collaborative constructs.

Process Social

Page 14: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

And where it can’t.

Process

Social

Page 15: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Its being cognizant about governance and compliance and injecting social constructs at the right points within discrete business processes

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Its about measuring

progress and the value of

contributors in the flow of work

Page 17: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

It’s about responding to behaviors and participation incentives, with better ways

to get the job done

Page 18: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Enterprise 2.0 – what is it?

Value Inhibitors

Setting Up for Performance

Acceleration

Performance Outcomes

Q&A

Value Inhibitors

Page 19: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

If you frame tools as Enterprise 2.0…

WHAT WONT DELIVER SUSTAINABLE ADVANTAGE

Page 20: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

If you consider Social or

Collaboration a “Strategy”

Page 21: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

If you consider Collaboration or Social, an Outcome.

Page 22: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

If you approach it

as a one-size –fits-all design

Page 23: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Enterprise 2.0 – what is it?

Value Inhibitors

Setting Up for Performance

Acceleration

Performance Outcomes

Q&A

SETTING UP FOR PERFORMANCE ACCELERATION

Page 24: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Focus on Discrete Performance Objectives

Page 25: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Identity where collaboration and social concepts can move the needle

Page 26: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Design for participation early and you’ll have adoption later

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Account for change management, support & user guidance

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Show each user benefits of using tactics and tools

Page 29: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Be able to identify where to replace and where to augment based on the right execution path

for your enterprise

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Be ready to articulate the effort, and switching cost

Page 31: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

PERFORMANCE OUTCOMES Enterprise 2.0 – what is it?

Value Inhibitors

Setting Up for Performance

Acceleration

Performance Outcomes

Q&A

Page 32: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Drive Revenue

Page 33: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Reduce Cost

Page 34: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Lower Risk

Page 35: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

<placeholder image>

Enterprise 2.0 – what is it?

Value Inhibitors

Setting Up for Performance

Acceleration

Performance Outcomes

Q&A

Closing Thoughts

Page 36: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

<placeholder image>

Enterprise 2.0 – what is it?

What its not

Setting Up for Performance

Acceleration

Performance Outcomes

Q&A

ThanksQ&A

Contact: Email: [email protected]: http://www.sovosgroup.com

Oliver MarksE: [email protected]: @olivermarks

Sameer PatelE: [email protected]: @sameerpatel

Page 37: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

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TALKKING POINTS SLIDES

Page 38: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Drive Revenue: Its about designing an engagement and relationship architecture that lets you identify and respond to

customer and lead requests from all relevant parts of the enterprise

Page 39: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Reduce Cost: Its about fostering innovation that comes from open interactions with those that know your customers needs

best: distribution partners and customers them selves. And from those that know the power of your products best: your suppliers

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Reduce Cost: XXX

Page 41: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Mitigate Risk: Its about adding transparency to reduce risk, measure capital and operational

investment performance in the flow of activity

Page 42: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Mitigate Risk: Its about identifying the best performers in the enterprise based on in the flow participation

and contribution to core performance objectives

Page 43: E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

Mitigate Risk: Its about engaging known and unknown experts across your extended ecosystem to significantly

improve the likely hood of programmatic success

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Its strategically enabling social interactions, and identifying the best people to enrichen the output from what have traditionally been structured ERP driven processes typically managed by ERP and CRM systems