Day of Education in Tourism February 25th 2010 Grand Hotel Reykjavik Promoted by Icelandic Tourist Industry Association (SAF) Tito Livio Mongelli titoliviomongelli@gmail.com.

Day of Educationin Tourism

February 25th 2010 Grand Hotel Reykjavik

Promoted by Icelandic Tourist Industry Association (SAF)

Tito Livio Mongellititoliviomongelli@gmail.com

Galileo.it - Training and Education in Tourism Companies

What methods have proved successful in staff training and continous learning in tourism in Italy?Are companies that put emphasis on continous learning and training more successful and profitable?

Tito Livio Mongelli, owner Galileo.it

Some words about me

Member of the Steering Committee of ESF Objective 3 for Italy (1994-1999 program) Ex- member of the Permanent National Conference on Vocational Training nominated by the Ministry of Labour Coordinator of the Permanent Conference of European Experts created by the Ministry of E C Affairs (1999 – 2003) Ex- member of Italian “LEONARDO DA VINCI” Steering Group Ex- member of the Council of Managers of “JEUNE”, European Association of Young Employers of SMEs UEAPME

Researcher and writer in the “OFFICIAL REPORT ON TOURISM”,

Chapters on “New technologies for tourism” from the SIXTH REPORT since the FOURTEENTH REPORT Chapters on “vocational training for tourism” from the FIFTH REPORT since the ELEVENTH one Chapters on “social tourism” in the “OFFICIAL REPORT ON TOURISM” 2009

Our companies

President of CONSORZIO LAVORO E AMBIENTE and CONSORZIO NUOVE OPPORTUNITÀSole Administrator of SISTEMI INNOVATIVI S.r.l. and of GALILEO.IT S.r.l.

Our site www.galileo.it

Our Customers

Sistemi Innovativi is the official supplier of training of FIPE (Italian Federation of Pubs and Restaurants)

Sistemi Innovativi prepare projects also for FEDERALBERGHI (Italian Federation of Hotel firms)

Our Awards

We were awarded by the European Label for Language training for PANGLOS systemOur FTS (Flexible Training System) methodology was inserted in the Italian Best Practice Group

What methods have proved successful in staff training and continous learning in tourism in Italy?

Italian qualification system is very flexibleEven too flexibleYou can be a cook: Attending a five years secondary school Attending a vocational training course Simply working as a cook!

You have three ways to be trained: Education system Vocational training system Training on the job

Therefore the Italian workers need a lot of continuous training to enhance their role and Italian firms must deliver training to be successful

According to European and Italian rules every worker has to attend to some compulsory training: Start up training Safety at work HACCP First aid Fire prevention Privacy…and so on according to the role

Big companies deliver a lot of training SMEs deliver much less trainingMicroenterprises usually are not involved in training

To improve workers training we need: Resources Mix of obligations and stimulus Mix of traditional and innovative

methods Results both for workers and firms

Resources:ESFNational public resourcesBilateral continuous training funds

Private funds

Mix of obligations and stimulus If compulsory training is too big there

is no time for different kind of training

Offer free training Offer courses that are including

compulsory and not compulsory topics

Mix of traditional and innovative methods Seminars/workshops Distance learning/internet based Skype Training on the job Stages also abroad

Results both for workers and firms

Better service Better jobs Employability Win stronger competition

Tito Livio Mongellititoliviomongelli@gmail

The Italian recipe:Tradition vs innovationTradition and innovationFlexibility and self employment

Tradition vs innovationMost of pubs, restaurants, beach resorts, discotheques, hotels, campings, travel agencies are micro enterprises and train all workers mainly with “training on the job”

Tradition and innovation4/5 stars hotels, big companies and franchising restaurants and hotels deliver a lot of training, innovative training and training on the job.

Flexibility and self employment

The owners of tourism firms were usually workers in other companies

Big companies are more attractive for young workers than small companies except traditional restaurant

Some solutionsTourism is cultureBe proud of your traditions “Pills” of training vs coursesWeb 2.0???Self employability

Are companies that put emphasis on continous learning and training more successful and

profitable?

Are companies that put emphasis on continous learning and training more successful and profitable?Yes, they are: here some best practice

Best practice: Consulenza e Formazione: short courses

for bartenders FIPE: a brand for tipical restaurants Autogrill: a leader in speedway

restaurants Hotel Billia: how to motivate cooks

Are companies that put emphasis on continous learning and training more successful and

profitable?

Consulenza e Formazione: short courses for bartenders

Bartenders usually have not attended a regular tourism school or vocational schoolBartenders have no time to spend in training

Consulenza e formazione delivers short courses Attractive topics: cocktails, starters, acrobatic cocktails and so on

In 10 years thousands of workers trained in hundreds of courses of 5/10 lessonsImmediate results for bartenders (tips) and pubs.

FIPE: a brand for tipical restaurants

Italy is the home made country of Slow Food movementThere are a lot of tipical restaurants but sometimes you can make a mistake

FIPE promoted a brand to distinguish tipical restaurants

A restaurant to be awarded by the “ristorante tipico” brand need appropriate menu and training

Autogrill: a leader in speedway restaurants

Autogrill is the inventor and leader in speedway restaurants Autogrill was State-owned and now is privateAutogrill train every year thousands of workers

Enhancement of careers is fundamental for workers motivationEvery worker is involved in trainingHundreds of workers are tutors of other workers in training on the job

Autogrill: a leader in speedway restaurants

Hotel Billia: how to motivate cooks

Hotel Billia: how to motivate cooksA successful experience

The hotel history: Luxury hotel since

the beginning of last century (1907)

First Spring hotel than Casinò (only 4 casinò in Italy)

Now: 250 rooms 180 workers 2 restaurants 4 pubs Banquet rooms Garden with pool

Situation before training: Public ownership Most of customers

were customers of casinò

Little training and motivating interventions

New president

A plan to improve the service Immediate results Full involvement of

Chefs Bigger quality and

variety

Flexibility: Chefs could choose the better schools, the better courses, the betters teachers

Requests: every Chef must invent a new recipy as main result of his/her training

After the training: a meeting to present the new recipes

Anonymous evaluations Little changes in recipes

New recipes were inserted in the official menu

Very successful evening!!!

Public presentation of the new menu to regional authorities and Michelin Star Chefs of Piemonte and Valle d’Aosta

Very successful evening!!!

Later: Chefs and other

workers are going on producing new ideas and new proposals

First success started a virtuous process

Successful factors

Full involvement of workers (free choice of topics, courses and teachers)Excellent quality of training

Immediate application and valorization of results

Valle d’Aosta Region inserted this experience in the best practice book of ESF in ItalySome ESF experts visited Hotel Billia to see the results

Last but not least

The motivation to work better is strongly tied to the self knowledge of a continuous improvement in our professionalism and skills

THANK YOU FOR YOUR ATTENTION

Tito Livio MongelliMobile phone: +393358419377

Day of Education in Tourism February 25th 2010 Grand Hotel Reykjavik Promoted by Icelandic Tourist Industry Association (SAF) Tito Livio Mongelli titoliviomongelli@gmail.com.

staff training

training tito livio

compulsory training

skype training

language training

training safety

training microenterprises

abroad tito livio mongelli

Documents

Reykjavik Classics @Harpa

Livio De Marchi

Tito Livio II

Reykjavik Magazine

Mujeres en Livio

I passaggi dell'amore - Noemi MONGELLI

Dificultades . Livio Grasso

Otoño en Reykjavik

Korrespondent reykjavik

Max Mongelli : "Preterm Labor"

Relazione Luca Mongelli conclusiva.pdf

Reykjavik - Iceland

Livio De Marchi

Federico MONGELLI Amministratore Delegato e Direttore...

Tito Livio - Clelia

Excursiones desde Reykjavik