Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) Statewide Websites: An Integrated Access to Justice.
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Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
www.zorza.net
Statewide Websites: An Integrated Access to Justice
Perspective for Legal Aid Project Directors
Richard Zorza
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
www.zorza.net
Outline• The Website Vision• The Revolutionary Context• Beginnings and Gaps • Court Partnerships in Action• Models for Partnership• Perspectives and Conclusion
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
www.zorza.net
The Statewide Website Vision and Strategy
• One Integrated Site Per State
• Data Interchange Between States
• A Gateway to the System
• A Spine for Innovations
• Understanding the Grant Conditions
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
www.zorza.net
The Context: Revolutions in Courts, Legal Aid, Bar and Community
Organizations
• The Role of Courts
• The Role of Legal Aid
• Perceptions of Community Organizations and Agencies
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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Courts
• Vision and Role
• National Conversations
• State Beginnings
• Issues and Constraints
• The Basis for Partnership
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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Legal Aid
• The Power and Potential
• Broad Range of Beginnings
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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An Overall Vision: A System that Supports 100% Access
• The Pyramid / Cheapest and Best Use• Not Just the Poor• Not Just Salaried Lawyers• Court System Change• Towards a Right of Access• Coordination• Diagnosis• Differences in Perspective
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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Some Beginnings: Technology
• Websites
• Document Assembly
• Remote Access
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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Other Beginnings
– Information and Court Preparation Models– Brief Services– Hotlines– Self Help Packets (not automated)– Unbundling
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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A Reminder: The Limits and The Gaps
• Limits to Technology
• Limits to Court Based Programs
• Limited Resources
• Limited Modes of Service Delivery
• Limited to Prior to Court
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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What is Needed
• Leverage Technology
• Leverage Community
• Leverage Courts
• More Intermediate Models
• Diagnosis and Allocation
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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Models, Partnerships, and a Spine in Bridging the Gaps
• Helping with the Technology
• Moving Access Points into the Community
• Mixed Access (Web and Phone) Tools
• Documents and Support
• The Websites as the Spine of the System
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
www.zorza.net
Partnerships in Action
– Alaska– Idaho– California– Illinois
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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More Court and Legal Aid Models and Ideas on Which to Partner
• TexasLawHelp.org Stakeholder Committee is an official subcommittee of the Texas ATJ Commission.
• Washington State AOC is giving grants to NJP to develop family law and other content for WashingtonLawHelp.org. AOC staff now serves on web site Stakeholder Committee.
• Chief Justice's Pro Bono Initiative Commission in Virginia using VALegalAid.org to disseminate new content to the public
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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New York Court System received a State Justice Institute grant to partner with LawHelp/NY to create the “Find a Court” channel. NYC court personnel have received training on how to upload information into LawHelp/NY in order to maintain the information going forward.
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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Georgia Court System received a SJI grant to partner with GLSP/ALAS to collect user feedback on the LegalAid-GA.org site to help better understand pro se litigants needs when they come to court.
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
www.zorza.net
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
www.zorza.net
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
www.zorza.net
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
www.zorza.net
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
www.zorza.net
Serving a National and International Network
Information Flow for Self Help and Advocate Portals
Content and Resource Providers
Portals
Users
Legal InformationSelf Help Portal
Legal AdvocateDesktop Portal
Policy andAdvocacy Groups
State Back-upCenters
Low andMiddleIncome
(80 million)
CourtInformation
LocalPrograms
Civil Rights andAdvocacy Groups
Senior Groups
UnionPlans
Court Users(10 million)
UnionMembers
(16.5million)
Nonprofit, andCommunityAdvocates(1 million)
Lawyers(800,000)
Law Students(50,000)
Legal Services(5,000)
SeniorCitizens
(32 million)
Law Schools andClinic Programs
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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Access Through Intelligent Forms Preparation
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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Assembled Document
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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The Latest Video Version for Court Preparation
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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Electronic Filing
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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Supporting Holistic Problem Solving
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
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Specific Models and Issues
• Does it get us volume at cost?
• Does it create a new model of access?
• Does it meet the actual needs?
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
www.zorza.net
Perspectives on How To Think About Innovations
• Can I find a Way to Leverage this Way?
• Where Can Our Services Fit into 100% Access
• What Stakeholders Can We Attract to the 100% Vision
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
www.zorza.net
Varied Roles in the Revolution and How They Link to the Websites as
the Spine of the New System
• Librarians• Community Organizations• Judges• Court Staff• Legal Aid• Bar
Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)
www.zorza.net
Conclusion
• Look Back on Today’s Innovations as a Tipping Point
• “What!!”
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