Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) Statewide Websites: An Integrated Access to Justice.

Copyright Zorza Associates, 2004(Certain screens may be copyright the author/organization)

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Statewide Websites: An Integrated Access to Justice

Perspective for Legal Aid Project Directors

Richard Zorza


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Outline• The Website Vision• The Revolutionary Context• Beginnings and Gaps • Court Partnerships in Action• Models for Partnership• Perspectives and Conclusion


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The Statewide Website Vision and Strategy

• One Integrated Site Per State

• Data Interchange Between States

• A Gateway to the System

• A Spine for Innovations

• Understanding the Grant Conditions


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The Context: Revolutions in Courts, Legal Aid, Bar and Community

Organizations

• The Role of Courts

• The Role of Legal Aid

• Perceptions of Community Organizations and Agencies


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Courts

• Vision and Role

• National Conversations

• State Beginnings

• Issues and Constraints

• The Basis for Partnership


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Legal Aid

• The Power and Potential

• Broad Range of Beginnings


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An Overall Vision: A System that Supports 100% Access

• The Pyramid / Cheapest and Best Use• Not Just the Poor• Not Just Salaried Lawyers• Court System Change• Towards a Right of Access• Coordination• Diagnosis• Differences in Perspective


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Some Beginnings: Technology

• Websites

• Document Assembly

• Remote Access


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Other Beginnings

– Information and Court Preparation Models– Brief Services– Hotlines– Self Help Packets (not automated)– Unbundling


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A Reminder: The Limits and The Gaps

• Limits to Technology

• Limits to Court Based Programs

• Limited Resources

• Limited Modes of Service Delivery

• Limited to Prior to Court


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What is Needed

• Leverage Technology

• Leverage Community

• Leverage Courts

• More Intermediate Models

• Diagnosis and Allocation


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Models, Partnerships, and a Spine in Bridging the Gaps

• Helping with the Technology

• Moving Access Points into the Community

• Mixed Access (Web and Phone) Tools

• Documents and Support

• The Websites as the Spine of the System


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Partnerships in Action

– Alaska– Idaho– California– Illinois


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More Court and Legal Aid Models and Ideas on Which to Partner

• TexasLawHelp.org Stakeholder Committee is an official subcommittee of the Texas ATJ Commission.

• Washington State AOC is giving grants to NJP to develop family law and other content for WashingtonLawHelp.org. AOC staff now serves on web site Stakeholder Committee.

• Chief Justice's Pro Bono Initiative Commission in Virginia using VALegalAid.org to disseminate new content to the public


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New York Court System received a State Justice Institute grant to partner with LawHelp/NY to create the “Find a Court” channel. NYC court personnel have received training on how to upload information into LawHelp/NY in order to maintain the information going forward.


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Georgia Court System received a SJI grant to partner with GLSP/ALAS to collect user feedback on the LegalAid-GA.org site to help better understand pro se litigants needs when they come to court.


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Serving a National and International Network

Information Flow for Self Help and Advocate Portals

Content and Resource Providers

Portals

Users

Legal InformationSelf Help Portal

Legal AdvocateDesktop Portal

Policy andAdvocacy Groups

State Back-upCenters

Low andMiddleIncome

(80 million)

CourtInformation

LocalPrograms

Civil Rights andAdvocacy Groups

Senior Groups

UnionPlans

Court Users(10 million)

UnionMembers

(16.5million)

Nonprofit, andCommunityAdvocates(1 million)

Lawyers(800,000)

Law Students(50,000)

Legal Services(5,000)

SeniorCitizens

(32 million)

Law Schools andClinic Programs


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Access Through Intelligent Forms Preparation


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Assembled Document


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The Latest Video Version for Court Preparation


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Electronic Filing


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Supporting Holistic Problem Solving


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Specific Models and Issues

• Does it get us volume at cost?

• Does it create a new model of access?

• Does it meet the actual needs?


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Perspectives on How To Think About Innovations

• Can I find a Way to Leverage this Way?

• Where Can Our Services Fit into 100% Access

• What Stakeholders Can We Attract to the 100% Vision


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Varied Roles in the Revolution and How They Link to the Websites as

the Spine of the New System

• Librarians• Community Organizations• Judges• Court Staff• Legal Aid• Bar


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Conclusion

• Look Back on Today’s Innovations as a Tipping Point

• “What!!”

Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) Statewide Websites: An Integrated Access to Justice.

Documents

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court slide

system slide

perspective slide

partnership slide

conclusion slide

allocation slide