Transcript
By: Engr. Mazhar AliManager Design (EHV) NTDCE-mail:electrical_ntdc@yahoo.com
LECTURETTE ON
Communication Skills
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Sequence Of Presentation• Communication.............• Functions of Communication.............• History of Communication.............• Technological evolution of
Communication.............• Types of Communication........• Electronic Communication.............• 7 Cs of communication………………..• Barriers of effective communication ….. • Importance of Effective Listening……• Techniques of Effective Listening …….• Conclusion ………..
Communication
• Communication is the process of sending and receiving information among people…
SENDER RECEIVER
Feedback
receiver sender
MediumEncode Decode
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is what ??It is a process of exchanging –
InformationIdeasThoughtsFeelingsEmotions
Through –SpeechSignalsWritingBehavior
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History of Communication System
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History of human communications through
the agesCommunication is a pretty universal trait among creatures in the animal kingdom. Dogs bark, cats meow, birds chirp and dolphins click. But human beings can write, talk, tweet, text, e-mail, call and more. Some of these newer technologies have replaced older forms of communication which are the fast modes of communication.
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Types ofPeople communicate with each other in a number of ways that depend upon the message and its context in which it is being sent.
Types of communication based on the communication channels used are –
Verbal CommunicationNonverbal Communication
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Verbal It refers to the form of communication in which
message is transmitted verbally. Communication is done by word of mouth and
a piece of writing. In verbal communication remember the
acronym “KISS” (keep it short and simple).
Verbal Communication is divided into: Oral Communication Written Communication
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Oral In oral communication, Spoken words are used. It includes face-to-face conversations, speech,
telephonic conversation, video, radio, television, voice over internet.
Communication is influence by pitch, volume, speed and clarity of speaking.
Advantages –It brings quick feedback.In a face-to-face conversation, by reading facial expression and body language one can guess whether he/she should trust what’s being said or not.
Disadvantages –In face-to-face discussion, user is unable to deeply think about what he is delivering, so this can be counted as a fault.19-4-2016
Written In written communication, written signs
or symbols are used to communicate. In written communication message can
be transmitted via email, letter, report, memo etc.
Written Communication is most common form of communication being used in business.
Advantages –Messages can be edited and revisedWritten communication provide record and backup.A written message enables receiver to fully understand it and send appropriate feedback.
Disadvantages –Written communication doesn’t bring instant feedback. It take more time in composing a written message as compared to word-of-mouth and number of people struggles for writing ability.
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Nonverbal Messages Nonverbal messages are the primary
ways for the communication of emotions
Facial Expression
Postures and Gestures19-4-2016
Electronic• Most recent form of communication
evolved after advent of developments in electronic engineering and internet.
• All corporate sector organizations use email and web portals as primary means of communication for intercompany communications and outside communication with clients.
• Companies are using advantage of social media(Facebook and twitter) for promotional activities.
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Communication skills
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The ability to convey information to another effectively and efficiently.
The Seven C’s of Communication
By Cutlip and Center in 1952 in Effective Public Relations
What is 7Cs?
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The Seven C’s of Communication
1.Completeness Provide all necessary information. Answer all questions asked. Give something extra, when desirable.
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The Seven C’s of Communication
2. Conciseness. Wipe out wordy expression. Add only relevant information. Avoid unnecessary repetition.
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The Seven C’s of Communication
3.Consideration. Show audience interest in the receiver. Focus on “you” instead of “I” and “we”. Emphasize positive, pleasant facts.
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The Seven C’s of Communication
4.Concreteness. Use specific facts & figures. Put actions in your verbs. Choose vivid, image-building words.
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The Seven C’s of Communication
5.Clarity.
Choose Precise, concrete and familiar words.
Construct effective sentences and paragraphs.
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The Seven C’s of Communication
6.Courtesy. Be sincerely tactful, thoughtful and
appreciative. Use expression that show respect. Use nondiscriminatory expressions.
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The Seven C’s of Communication
7.Correctness. Use the right level of language.
Check the accuracy of figures, facts and words.
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BARRIERS TO EFFECTIVE
COMMUNICATION SKILLS
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Overcoming the barriers of effective
communication
Effective Communication skills
Body language(Smile, Eye contact,
Gestures, tone)
Cultural Sensitivity
Checking for understanding
Summarizing what has been said
Seeking Participation
Effective Questions
Simple Words
Connecting withThe audience
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Tips to good communication skills
Maintain eye contact with the audience
Body awareness Gestures and expressions Convey one's thoughts Practice effective communication
skills
At Last
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Communication Quotations
Be silent, or say something better than silence.Pythagoras
Language is the close-fitting dress of thought.R. C. Trench
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