Listening Skills Fall 2015 EE (Comm Skills) by Zulfiqar Ali

8/20/2019 Listening Skills Fall 2015 EE (Comm Skills) by Zulfiqar Ali

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Zulfqar AliAssistant Proessor

Social Sciences & Humanities Department

FAST-NU, Laore

Listening SkillsFall !"#$

%% ommunication S'illsSS #!(


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Hearing

To percei)e soun* )ia te ear+ t is a psiolo.ical process+

Listening• To concentrate on earin. sometin./ ee* or paattention to

•ollins %n.lis Dictionar

Hearing is through ears (physiological process)Listening is through mind (cognitive process)


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Listening is the most ImportantCommunication Skill

0ore time is spent on listenin. tan anoter 'in* o s'ill

Ta'es practice

An acti)e process1equires attention


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Listenin. S'illsDiference between Listening and

HearingHearin. is a natural a2ilit to *etect soun*Listenin. is a s'ill, 3ic is *e)elope* to

un*erstan*, interpret te messa.eaccuratel+

t *oes not require muc o an e4ort to ear,

3ereas Listenin. to 2e e4ecti)e, ta'es muc

o an e4ort an* time on te part o a listener+


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Listenin. S'ills Steps involved in Efective Listening:

Hearing. Hearin. 5ust means *etectin. soun* 3itouta)e complete a3areness o 3at as 2een sai*+

!nderstanding. Te ne6t part o listenin. is 3en ou

compreen* 3at is 2ein. sai*+ "udging. Ater ou are sure ou un*erstan* 3at te

spea'er as sai*, tin' a2out 3eter it ma'es sense+

Do ou 2elie)e 3at ou a)e ear*7 8our o3ninterpretation o te messa.e an* ten see o3accurate te un*erstan*in. is+


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Listenin. S'ills

Listening #bilit$ Concepts

oncentration

:uestionin.

;25ecti)itNote Ta'in.

Fee*2ac'


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Listenin. S'ills#+Concentration

+ 0oti)ation an* Demoti)ation

+ Anticipate 3at te spea'er 3ill sa ne6t

+ Focus on te messa.e

)+ A)oi* interruption, let te spea'er fnis frst+

%.&uestioning

Use o questionin. is an e4ecti)e listenin. strate.+ tser)es t3o purposes<

+ messa.e .ets clarife*

+ Spea'er .ets a positi)e ee*2ac' tat a listener isin)ol)e*+


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Listenin. S'ills

'. (b)ectivit$+ 0inimi=e te impact o emotion-la*en 3or*s

+ >u*.e content, not *eli)er

+ 1eact airl an* sensi2l?+ ;)ercome *istraction/ internal as 3ell as

e6ternal

*. +ote ,aking

Te useulness o note ta'in. *epen*s on tesituation+

-. eedback

Fee* is important in te listenin. process to tat

a spea'er 'no3s tat is@er messa.e isun*erstoo*+


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Listenin. S'ills/eneral 0arriersFa'in. attention

A)oi* *icult listenin. & *ismissin. te

topic as uninterestin.Listenin. onl or acts

ritici=in. psical appearance an**eli)er

8iel*in. easil to *istractions+


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Listenin. S'ills,$pes o1 ListeningAppreciati)e Listenin.

Discriminati)e Listenin.

ompreensi)e Listenin.%mpatic Listenin.

ritical Listenin.


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Listenin. S'illsListening abilit$ var$ according to:nterest in topic

te *eli)er o te messa.e

importance o te ino len.t o te messa.e

comple6it o te messa.e

te *eli)er o te messa.e personal pro2lems, e6ternal *istraction+


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Listenin. S'ills/ood Listeners AttendingAtten* to important

inormation

1ea* temsel)esmentall an*psicall

Listen o25ecti)elre.ar*less o

emotional in)ol)ementListen *i4erentl

*epen*in. o situations

0ad ListenersNot So Attending0a not ear 3at a

person is sain.

Fi*.et in cairs@ta2les,loo' out te 3in*o3s,an* let teir min*s3an*er

?isi2l react to

emotional lan.ua.eListen te same 3a

re.ar*less o te tpeo material


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Listenin. S'ills/ood ListenersUnderstanding

Assi.ne* appropriatemeanin. to 3at is sai*

See' out apparentpurpose, main points an*supportin. inormation

As' mental questions toanticipate inormation

Silentl paraprase tosoli*i un*erstan*in.

See' out su2tlemeanin.s 2ase* on non-)er2al cues

0ad Listeners

Not Understanding Hear 3at is sai* 2ut are

una2le to un*erstan* orassi.n *i4erent meanin.to te tpe o 3or*s

.nore te 3ainormation is or.ani=e*

Fail to anticipate comin.inormation

Sel*om or ne)er

mentall re)ie3 teinormation

.nore non-)er2al cues


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Listenin. S'ills/ood ListenersRemembering

Retain inormation

1epeat 'e inormation

Ta'e notes Evaluating

Listen criticall

%)aluate inerences

Respondingempathically

Pro)i*e supporti)ecomortin. statements

0ad Listeners nterpret messa.e

accuratel 2ut or.et it

Assume te 3ill

remem2er 1el on memor alone

Un*erstan* 2ut una2le to3ei. or consi*er it

Accept inormation atace )alue

Pass o 5o or urt,can.e te su25ect


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B listenin. s'ills are important7

mpro)e relationsips

mpro)e our 'no3le*.e

mpro)e our un*erstan*in.

Pre)ent pro2lems escalatin.

Sa)e time an* ener.

an sa)e mone

Lea* to 2etter results


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Carriers to e4ecti)e listenin.Psical, Psiolo.ical, Pscolo.ical

nterruptin. 'no3in. te ans3er 2eorean* Trin. to 2e elpul

Seein. *iscussion as competition

Distraction - re* Ea. 3or*s emotional tri..ers

ap searcin. Pre-'no3le*.e

Cias

ultural inEuences


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Simple listenin. tecnique2. Listen

DonGt interrupt

Let te spea'er fnis

oncentrate on 3at is 2ein. sai* an* o3 it is 2ein. sai*

0a'e notes i tis elps

So3 te spea'er tat ou are listenin.

%. &uestion

ec' un*erstan*in.

De)elop critical tin'in.

'. Summarise Paraprase 3at te spea'er as 5ust tol* ou

eep .oo* listenin./ a)oi* te 2a* oneI


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1eerences

#+ S+ Pei4er, Billiam eor.e+ J!""K Technical Writing: APractical Approach J%n.le3oo* li4s, N>< Prentice-Hall

!+ Co)ee & Till+ J!""M Business Communication TodayJPrentice-Hall

(+ ommunicate J#(t

%*ition

Listening Skills Fall 2015 EE (Comm Skills) by Zulfiqar Ali

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