Comm Skills EE 3 Fall 2015

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Communication Skills (SS 123)Fall 2015

EE (Batch 2012)

Zulfqar AliAssistant Proessor

Sciences & Humanities Department

FAST-NU, Laore

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Perception o Sel & !ters Johari Window

•  A Johari window is a psychological tool created by JosephLuft and Harry Ingham in 1955. It’s a simple and usefultool for understanding and training

• sel-a"areness

•

personal #e$elopment• impro$in% communications

• interpersonal relationsips

• %roup #namics

• team #e$elopment' an#

•

inter %roup relationsips• (t is one o te e" tools out tere tat as an empasis on )sot

s*ills+ suc as ea$iour, empat, co-operation, inter %roup#e$elopment an# interpersonal #e$elopment (t/s a %reat mo#elto use ecause o its simplicit an# also ecause it can e applie#in a $ariet o situations an# en$ironments

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Some eam!les o" unknown "actors can #e as "ollows$

• an ailit tat is un#er-estimate# or un-trie#trou% lac* o opportunit, encoura%ement,conf#ence or trainin%

• a natural ailit or aptitu#e tat a person #oesn0treali1e te possess

• a ear or a$ersion tat a person #oes not *no"te a$e

• an un*no"n illness

• represse# or suconscious eelin%

• con#itione# ea$iour or attitu#es rom cil#oo#

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%he Johari window as a tool does ha&e itsdraw#acks$

• Some tin%s are peraps etter notcommunicate# "it oters

• People ma pass on te inormation te recei$e#urter tan ou #esire or use it in a ne%ati$e"a

• Some people or cultures a$e a $er open an#acceptin% approac to ee#ac* an# some #o notPeople can ta*e personal ee#ac* o2ensi$el so

it/s important "en acilitatin% to e3ercise cautionan# start %ra#uall

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4ommunication Principles

• 'ierence #etween aws * +rinci!les,

• La"s5 estalise# ones' violation may bring

 punishment 

• Principles5 mo#ifale %eneral truts' checked on

moral, ethical or contextual parameters & not punishable

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6 4ommunication is Purposeul

• Sel maintainin%

• De$elope#

• 7stalises one/s i#entit

•

8eets social nee#s• 73can%es inormation

• 9eeps relations

• (n:uences oters

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; 4ommunication is 4ontinuous

• 4omprises $eral & non-$eral components

• (mplicit (understood, hidden, implied messages/

meanings)

• 73plicit (open, precise, unambiguous messages/

meanings)

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< =aries in 4onscious Tou%t

• 7nco#in%

• Deco#in%

• (nte%ration

•

Percepti$e

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> 4ommunication is ?elational

• (mme#iac5 #e%ree o attracti$eness in a relation@ ‘Good morning’., ‘Good to see you.’ 

• 4ontrol5 #e%ree o perception o oter participant@ being more dominant/ poer!ul

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Bui#e# 4ulture

• Hi%-le$el (collective, strong relationships " eastern

cultures)

• Lo"-le$el (individualistic, needs based " estern cultures)

• =alues & norms

•  Tra#itions

•  Taoos

• ?eli%ious implications

•

7tnicit• 4ommunities, %roups

• Social status, social ima%in%

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C 4ommunication as 7tical (mplications

• 7tics @ moral principles set by an individual, a group or a

society 

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4ommunication is learne#

• Learne# s*ill @ can be improved through teachings &

behaviorist/ pro!essional trainings

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4ommunication 4ompetence E te #e%ree o

appropriate & 72ecti$e ea$ior in a %i$en situationor a settin%/

• 72ecti$e5 hen communication achieves its goals

• Appropriate5 hen it con!orms to hat is

expected in a situation/ setting/ context 

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Four Basic Communication St-les

1. /sserti&e Communication• 8ost e2ecti$e

• Healtiest

• Doesn/t urt anone

• 8aintains sel esteems o participants

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2. /ressi&e Communication• 8anipulati$e

• Hurtul

• Ne$er "or*s in relationsips

• ?esults in loss

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3. +assi&e Communication• Gase# on compliance

• A$oi#s con:icts

• Not notice#

• Non-reacti$e

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. +assi&earessi&e !disconnection between what is being

said " what is being done#

• A$oi#s conrontation

•  Torou%l manipulati$e

• $e%ected through

• ?esentin% te #eman#s o oters

• Delierate procrastination

• (ntentional mista*es

• Hostile attitu#e

• 4omplaints o inustice an# lac* o appreciation

• Dis%uisin% criticism "it compliments

•  Te last punc (adding insulting remark into the conversation " usually at the end#

!eel victorious)

•  Te silent treatment

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4ommunications is muc more o an art tan ascience

• ow do we s!end our communications time,

• Ie spen# appro3imatel JK o our time communicatin%"it oters

• ! tis communications time, "e spen#5

•

6CK ?ea#in%• K Iritin%

• <JK Tal*in%

• >K Listenin%

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ow We 4eall- Communicate

•  K o "at "e communicate is ase# on $ocaular

•  <MK o "at "e communicate is ase# on $oice (n:ections

• K o "at "e communicate is ase# on non$eralea$ior

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%he %hree e&els o" Communications

6 =ocaular

; =oice (n:ections (intonation, variation, tone, modulation)

< Non$eral Gea$ior

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  Acti$it ($ndividual/ pair)

Irite #o"n a con$ersational sentence on paper(e.g., $ am really very excited about being here.)

• Sa tis alou# "it a $ariation in $ocaular (change the key

ord)

• Sa tis alou# "it a $ariation in in:ection (change the tone,

intonation)

• Sa tis alou# "it a $ariation in o# lan%ua%e (change

!acial expression)