Communication skills by mazhar ali

By: Engr. Mazhar AliManager Design (EHV) NTDCE-mail:[email protected]

LECTURETTE ON

Communication Skills

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Sequence Of Presentation• Communication.............• Functions of Communication.............• History of Communication.............• Technological evolution of

Communication.............• Types of Communication........• Electronic Communication.............• 7 Cs of communication………………..• Barriers of effective communication ….. • Importance of Effective Listening……• Techniques of Effective Listening …….• Conclusion ………..

Communication

• Communication is the process of sending and receiving information among people…

SENDER RECEIVER

Feedback

receiver sender

MediumEncode Decode

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is what ??It is a process of exchanging –

InformationIdeasThoughtsFeelingsEmotions

Through –SpeechSignalsWritingBehavior

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History of Communication System

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History of human communications through

the agesCommunication is a pretty universal trait among creatures in the animal kingdom. Dogs bark, cats meow, birds chirp and dolphins click. But human beings can write, talk, tweet, text, e-mail, call and more. Some of these newer technologies have replaced older forms of communication which are the fast modes of communication.

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Types ofPeople communicate with each other in a number of ways that depend upon the message and its context in which it is being sent.

Types of communication based on the communication channels used are –

Verbal CommunicationNonverbal Communication

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Verbal It refers to the form of communication in which

message is transmitted verbally. Communication is done by word of mouth and

a piece of writing. In verbal communication remember the

acronym “KISS” (keep it short and simple).

Verbal Communication is divided into: Oral Communication Written Communication

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Oral In oral communication, Spoken words are used. It includes face-to-face conversations, speech,

telephonic conversation, video, radio, television, voice over internet.

Communication is influence by pitch, volume, speed and clarity of speaking.

Advantages –It brings quick feedback.In a face-to-face conversation, by reading facial expression and body language one can guess whether he/she should trust what’s being said or not.

Disadvantages –In face-to-face discussion, user is unable to deeply think about what he is delivering, so this can be counted as a fault.19-4-2016

Written In written communication, written signs

or symbols are used to communicate. In written communication message can

be transmitted via email, letter, report, memo etc.

Written Communication is most common form of communication being used in business.

Advantages –Messages can be edited and revisedWritten communication provide record and backup.A written message enables receiver to fully understand it and send appropriate feedback.

Disadvantages –Written communication doesn’t bring instant feedback. It take more time in composing a written message as compared to word-of-mouth and number of people struggles for writing ability.

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Nonverbal Messages Nonverbal messages are the primary

ways for the communication of emotions

Facial Expression

Postures and Gestures19-4-2016

Electronic• Most recent form of communication

evolved after advent of developments in electronic engineering and internet.

• All corporate sector organizations use email and web portals as primary means of communication for intercompany communications and outside communication with clients.

• Companies are using advantage of social media(Facebook and twitter) for promotional activities.

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Communication skills

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The ability to convey information to another effectively and efficiently.

The Seven C’s of Communication

By Cutlip and Center in 1952 in Effective Public Relations

What is 7Cs?

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The Seven C’s of Communication

1.Completeness Provide all necessary information. Answer all questions asked. Give something extra, when desirable.

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The Seven C’s of Communication

2. Conciseness. Wipe out wordy expression. Add only relevant information. Avoid unnecessary repetition.

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The Seven C’s of Communication

3.Consideration. Show audience interest in the receiver. Focus on “you” instead of “I” and “we”. Emphasize positive, pleasant facts.

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The Seven C’s of Communication

4.Concreteness. Use specific facts & figures. Put actions in your verbs. Choose vivid, image-building words.

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The Seven C’s of Communication

5.Clarity.

Choose Precise, concrete and familiar words.

Construct effective sentences and paragraphs.

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The Seven C’s of Communication

6.Courtesy. Be sincerely tactful, thoughtful and

appreciative. Use expression that show respect. Use nondiscriminatory expressions.

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The Seven C’s of Communication

7.Correctness. Use the right level of language.

Check the accuracy of figures, facts and words.

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BARRIERS TO EFFECTIVE

COMMUNICATION SKILLS

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Overcoming the barriers of effective

communication

Effective Communication skills

Body language(Smile, Eye contact,

Gestures, tone)

Cultural Sensitivity

Checking for understanding

Summarizing what has been said

Seeking Participation

Effective Questions

Simple Words

Connecting withThe audience

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Tips to good communication skills

Maintain eye contact with the audience

Body awareness Gestures and expressions Convey one's thoughts Practice effective communication

skills

At Last

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Communication Quotations

Be silent, or say something better than silence.Pythagoras 

Language is the close-fitting dress of thought.R. C. Trench

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