Civil Resilience – Corporate Social Responsibility David Donegan BT Group.
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Civil Resilience – Corporate Social Responsibility
David Donegan
BT Group
www.londonprepared.gov.uk
Links between civil and corporate?
IP Phone
PDA
Blackberry®
Mobile Email
WEB
Instantmessenger
Remote users servers
ID TV & VTC
Telephone& Conferencing
What we support …
BT Resilience - underpinning that strategy
BT STRATEGY
Managing Risk EffectivelyProviding an Emergency
Response in support of others
Promoting Corporate
Social Responsibility
Maximising the benefits from
compliance and Regulation
Maintaining and Growing
Revenue
Minimising Loss,
Reducing Costs
Maintaining &
Enhancing BTs Brand
& Reputation
Responders
BT
BT Gold
Programme – External Focus
Emergency Service / Emergency Planning – ‘The Give’
Rapid Provisioning & GES Work
Implementing HMG / Police Schemes (GTPS)
Mutual Aid (C&W / AT&T SLA + Good Will & Receive in Return)
Civil Support (Generators…Education)
CNI Support
Advice on their vulnerabilities / CP / BCP
Plan / Respond using HMG / CNI Influence
Assist in protection of CNI (MOD, VSS, EKP)
DR / BC / Support
Educate about ICT Issues (21CN… Vendors… BRENT…)
BT Resilience
Programme
Impact Management - BT Needs Support – ‘The Take’
Information
Physical Access
Escorts / Transport
Emergency Powers (Requisitioning / Land…)
Protection
Rescue Support
Priority Access
Mutual Aid, Communications, Welfare,
Inclusion in Plans & Having Plans (For Telco Incidents)
Training, Awareness, Exercising
Integrated C&C (USC, NEAT, RCCC)
1 of 200!
BT Resilience
Programme
Compliance with Obligations – ‘The Must’
Civil Contingencies Act
Co-operate
Info Sharing
Attendance
Risk Registers
Education!
Communications Act
S94 – National Directives
Section 3 & 5
USO
SOME BT SPECIFIC
BT Resilience
Programme
Broader Benefits – ‘The Rub’
Relationships, Understanding, Opportunities (Civil, Govt, & Industry)
Revenue – EGTPS, ECN2, & wider – Wireless Networks…
Reputation & Brand (Education & Expectation Management)
CSR Opportunities (Leadership, Sponsorship…)
Minimise Burden (53+9 with Sub-Committees)
BT Resilience
Managing potential impact on BT
The Impact on Shareholder Value
Cu
mu
lati
ve A
bn
orm
al R
etu
rns
(%)
i. e.,
chan
ge in
mar
ket c
ap a
djus
ted
for m
arke
t mov
emen
t
Source: “The Impact of Catastrophes on Shareholder Value,” Rory F. Knight & Deborah J. Pretty, Templeton College, University of Oxford, p. 3.
Trading Days After the Event
25 50 75 100 125 150 175 200 225 250
Effective Crisis Response
Ineffective Crisis Responses
After initial reflex (10 days),market begins to assesscompany’s response.
Managing potential impact on BT
People
Property
Providers
Platforms
Products
Networks
Systems
Data
Brand, Reputation & Revenue
CUSTOMERS
CRITICAL (INTER)NATIONAL INFRASTRUCTURE
Supporting disaster recovery of others
Supporting disaster recovery of others
Re-route traffic
Provision of system / data back up
Call centres
Messaging
Provide support to the response
Provide support to the response
Provide support to the response
Information & Traffic ManagementCasualty Bureau – Directory Enquiries, Link-Line, Network management
Disasters Emergency Committee
Call capacity controls / gapping
Emergency ProvisioningAdditional lines / equipment
Priority restoration
Support to CNI
Implement Special SchemesGovt Tele Preference Scheme (GTPS) & Code Words, Kidnap / Hostage
Stanstead & Channel Tunnel./… RAF Nuclear Crash
Mutual AidGenerators
CSR Missions Appeals / Funds
Assist with the investigation
Assist the authorities
National Security Operations
Forensic Support
Internal Security Operations
BT SUPER EMERGENCY CONTROL CENTRE (SECC)
13.5 m x 2.5m Step frame semi trailer based at Coventry ROMES site
BT EMERGENCY CONTROL CENTRES (ECC)
ROMES (Rationalisation Of Mobile Exchanges Site)
BT RED (Restoration Equipment Deployment)
OTHER MOBILE EQUIPMENT
Recent experience
Recent experience
Recent experience
Offices worldwide
Telecommunications services described are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc's respective standard conditions of contract. Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2006
Thank you
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