Civil Resilience – Corporate Social Responsibility David Donegan BT Group.

Civil Resilience – Corporate Social Responsibility

David Donegan

BT Group

www.londonprepared.gov.uk

Links between civil and corporate?

IP Phone

PDA

Blackberry®

Mobile Email

WEB

Instantmessenger

Remote users servers

ID TV & VTC

Telephone& Conferencing

What we support …

BT Resilience - underpinning that strategy

BT STRATEGY

Managing Risk EffectivelyProviding an Emergency

Response in support of others

Promoting Corporate

Social Responsibility

Maximising the benefits from

compliance and Regulation

Maintaining and Growing

Revenue

Minimising Loss,

Reducing Costs

Maintaining &

Enhancing BTs Brand

& Reputation

Responders

BT

BT Gold

Programme – External Focus

Emergency Service / Emergency Planning – ‘The Give’

Rapid Provisioning & GES Work

Implementing HMG / Police Schemes (GTPS)

Mutual Aid (C&W / AT&T SLA + Good Will & Receive in Return)

Civil Support (Generators…Education)

CNI Support

Advice on their vulnerabilities / CP / BCP

Plan / Respond using HMG / CNI Influence

Assist in protection of CNI (MOD, VSS, EKP)

DR / BC / Support

Educate about ICT Issues (21CN… Vendors… BRENT…)

BT Resilience

Programme

Impact Management - BT Needs Support – ‘The Take’

Information

Physical Access

Escorts / Transport

Emergency Powers (Requisitioning / Land…)

Protection

Rescue Support

Priority Access

Mutual Aid, Communications, Welfare,

Inclusion in Plans & Having Plans (For Telco Incidents)

Training, Awareness, Exercising

Integrated C&C (USC, NEAT, RCCC)

1 of 200!

BT Resilience

Programme

Compliance with Obligations – ‘The Must’

Civil Contingencies Act

Co-operate

Info Sharing

Attendance

Risk Registers

Education!

Communications Act

S94 – National Directives

Section 3 & 5

USO

SOME BT SPECIFIC

BT Resilience

Programme

Broader Benefits – ‘The Rub’

Relationships, Understanding, Opportunities (Civil, Govt, & Industry)

Revenue – EGTPS, ECN2, & wider – Wireless Networks…

Reputation & Brand (Education & Expectation Management)

CSR Opportunities (Leadership, Sponsorship…)

Minimise Burden (53+9 with Sub-Committees)

BT Resilience

Managing potential impact on BT

The Impact on Shareholder Value

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ve A

bn

orm

al R

etu

rns

(%)

i. e.,

chan

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ket c

ap a

djus

ted

for m

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Source: “The Impact of Catastrophes on Shareholder Value,” Rory F. Knight & Deborah J. Pretty, Templeton College, University of Oxford, p. 3.

Trading Days After the Event

25 50 75 100 125 150 175 200 225 250

Effective Crisis Response

Ineffective Crisis Responses

After initial reflex (10 days),market begins to assesscompany’s response.

Managing potential impact on BT

People

Property

Providers

Platforms

Products

Networks

Systems

Data

Brand, Reputation & Revenue

CUSTOMERS

CRITICAL (INTER)NATIONAL INFRASTRUCTURE

Supporting disaster recovery of others

Supporting disaster recovery of others

Re-route traffic

Provision of system / data back up

Call centres

Messaging

Provide support to the response

Provide support to the response

Provide support to the response

Information & Traffic ManagementCasualty Bureau – Directory Enquiries, Link-Line, Network management

Disasters Emergency Committee

Call capacity controls / gapping

Emergency ProvisioningAdditional lines / equipment

Priority restoration

Support to CNI

Implement Special SchemesGovt Tele Preference Scheme (GTPS) & Code Words, Kidnap / Hostage

Stanstead & Channel Tunnel./… RAF Nuclear Crash

Mutual AidGenerators

CSR Missions Appeals / Funds

Assist with the investigation

Assist the authorities

National Security Operations

Forensic Support

Internal Security Operations

BT SUPER EMERGENCY CONTROL CENTRE (SECC)

13.5 m x 2.5m Step frame semi trailer based at Coventry ROMES site

BT EMERGENCY CONTROL CENTRES (ECC)

ROMES (Rationalisation Of Mobile Exchanges Site)

BT RED (Restoration Equipment Deployment)

OTHER MOBILE EQUIPMENT

Recent experience

Recent experience

Recent experience

Offices worldwide

Telecommunications services described are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc's respective standard conditions of contract. Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2006

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