Case Study: Are You Driving Your Recruiting Metrics or Are They Driving You?
Post on 05-Dec-2014
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COMSYS Recruiting/Delivery
Case Study: Are You Driving Your Recruiting Metrics or Are They Driving You?
Tom Becker Sr. Vice President, Recruiting COMSYS www.comsys.com LinkedIn: www.linkedin.com/in/tbecker Twitter: www.twitter.com/Staffingfuture
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6 Steps to how we did it
1. What’s important
2. Translation of metrics
3. What is data telling us?
4. Goals and dashboards
5. Risk analysis
6. Management routines
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Who’s your customer?
Questions to consider:
1. Who are stakeholders? 2. What do we already have?
3. How do we want to gather this information? 4. Do we add risk by asking the hard questions?
5. How do we plan to follow up?
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Ranked Preferences
QUALITY
PRICE
SPEED
● Focus only on what hiring managers want
● Translate VOC into metrics
SPEED = Time to first submit
● Ask “is this measurable today”
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Data relationships
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Identifying “drivers”
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One way to set a goal…
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An alternative…
Average
Upper Control
Limit
Lower Control
Limit
Out of control point
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Performance Dashboard
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Managing Project Risk
Risk Category Risk Mitigation
Process Risk Setting incorrect goals (too high or too low)
Ensure goals are within spec limits
People risks Too many excuses - PM, branch, and regional level, enterprise level
Clarity on meeting routines - PM, Branch, Regional and Enterprise.
Technology Risk Lack of follow up by manager or corporate recruiting
Conduct monthly meetings, and track on a shared outlook calendar. Create documented plans in outlook.
People Risk Lack of understanding/interpretation
Develop a comprehensive communication & training plan
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Meeting Routines
Purpose: Provide opportunity and structured format for discussions around achieving our critical recruiting goals: Establish accountability for action plans
Promote consistency in our processes
Drive improvement strategy solutions
Meeting types: ● Branch level- Individual meeting with PMs
● Regional Level- Group meeting with MDs and Recruiting Leadership
● Enterprise Level-Executive level meeting
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Wrap up!
1. What’s important
2. Translation of metrics
3. What is data telling us?
4. Goals and dashboards
5. Risk analysis
6. Management routines
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