Cabin Safety and Service Procedures
Post on 22-Sep-2014
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CABIN SERVICE and SAFETY PROCEDURES
3 STEPS
1. PRE FLIGHT
2. INFLIGHT SERVICE AND SAFETY
3. LANDING
PRE FLIGHTGET ORGANIZED!!!!!
Know your cabin
Know aircraft equipment and its limitations
Know your own limits on passenger behavior
Be aware of regulatory requirements
Establish passenger and crew safety
CABIN EQUIPMENT AND OPERATION
CREW AND AC LIMITATIONS
Crew duty
Flight time
Flight destination
Passenger passport information if needed
Service and maintenance announcements
PART 135 or 91
PIC announcements
PASSENGER BEHAVIOR
PASSESNGER AND CREW SAFETY
Safety briefing card
Check and secure safety and emergency equipment
Secure cabin
Observe sterile cockpit
Communicate with your crew
IF YOU HAVE ANY QUESTIONS ASK PIC!!
IN FLIGHT
Passenger comfort and service
Review travel information
Maintain regular contact with cockpit
General passenger handling and safety
CABIN SERVICES
Distribute menu
Dining services
Offer music, movies, or reading material
Pillows, blankets, and eye masks if overnight flight
Hot towel service
Customer Service Excellence Corporate Flight Attendants
Precision in table setting
Professional table setting for 2-4 passengers
Serving luxury food items
Performing under pressure
The art of hospitality
Details make the Difference
Service Protocol
Silver Service
Wine & beverage knowledge for Corporate Flight Attendants
Matching food and wine Wine at 30,000 feet The impact of cold and heat on wine Introduction to Champagne, Burgundy and
Bordeaux Correct opening of Champagne and wines Preparing tea and its considerations Introduction to premium spirits Preparation of classic and modern cocktails
PASSENGER HANDLING
LANDING
make sure cabin is secure
Notify PIC
Assist passengers
Crew briefing of flight
LANDING AND FBO ARRIVAL
CONCLUSION and Q & A
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