Introduction 4 th Edition 2018 1 Introduction .................................................................................................................................... 13 1.1 Foreword ............................................................................................................................................... 13 1.2 Summary of changes ............................................................................................................................ 13 1.3 Definitions ............................................................................................................................................. 14 1.4 Abbreviations ........................................................................................................................................ 16 1.5 Cabin Operations Safety Best Practices Guide .................................................................................... 21 IATA Cabin Safety .......................................................................................................................... 22 2.1 IATA Cabin Safety Initiatives ................................................................................................................ 22 Cabin Safety Extranet Site................................................................................................................. 22 Cabin Operations Safety Conference ................................................................................................ 22 Cabin Safety Guidelines .................................................................................................................... 23 Health and Safety Guidelines ............................................................................................................ 23 Cabin Safety Data and Analysis ........................................................................................................ 23 IATA Cabin Operations Safety Technical Group (COSTG) ............................................................... 24 IATA Operational Safety Audit (IOSA) ............................................................................................... 25 Safety Management ....................................................................................................................... 26 3.1 Safety Management System (SMS) in Cabin Operations .................................................................... 26 3.2 Safety Risk Management ...................................................................................................................... 27 Risk Assessments in Cabin Operations ............................................................................................ 27 Safety Performance Indicators (SPIs) ............................................................................................... 28 3.3 SMS Training ........................................................................................................................................ 30 3.4 Safety Reporting ................................................................................................................................... 31 Characteristics of Effective Reports................................................................................................... 31 Process Flow ..................................................................................................................................... 35 Submission of Reports....................................................................................................................... 35 Evaluation and Classification of a Report .......................................................................................... 36 Closure of Reports ............................................................................................................................. 40 The Value of Effective Cabin Safety Reports .................................................................................... 40 3.5 Documentation ...................................................................................................................................... 41 Document Control .............................................................................................................................. 41 IOSA Table 5.1 – Operations Manual Content Specifications........................................................... 42 Fatigue Risk Management............................................................................................................. 43 4.1 Definition of Fatigue .............................................................................................................................. 43 Transient Fatigue ............................................................................................................................... 43 Cumulative Fatigue ............................................................................................................................ 43 4.2 Fatigue Risk Management System (FRMS) ......................................................................................... 43 Stakeholders ...................................................................................................................................... 44 Components of a FRMS .................................................................................................................... 44
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Introduction
4th Edition 2018 1
Introduction .................................................................................................................................... 13
1.1 Foreword ............................................................................................................................................... 13
1.2 Summary of changes ............................................................................................................................ 13
1.3 Definitions ............................................................................................................................................. 14
1.4 Abbreviations ........................................................................................................................................ 16
1.5 Cabin Operations Safety Best Practices Guide .................................................................................... 21
IATA Cabin Safety .......................................................................................................................... 22
2.1 IATA Cabin Safety Initiatives ................................................................................................................ 22
Cabin Safety Extranet Site ................................................................................................................. 22
Cabin Operations Safety Conference ................................................................................................ 22
Cabin Safety Guidelines .................................................................................................................... 23
Health and Safety Guidelines ............................................................................................................ 23
Cabin Safety Data and Analysis ........................................................................................................ 23
IATA Cabin Operations Safety Technical Group (COSTG) ............................................................... 24
IATA Operational Safety Audit (IOSA) ............................................................................................... 25
Safety Management ....................................................................................................................... 26
3.1 Safety Management System (SMS) in Cabin Operations .................................................................... 26
3.2 Safety Risk Management ...................................................................................................................... 27
Risk Assessments in Cabin Operations ............................................................................................ 27
Safety Performance Indicators (SPIs) ............................................................................................... 28
3.3 SMS Training ........................................................................................................................................ 30
3.4 Safety Reporting ................................................................................................................................... 31
Characteristics of Effective Reports................................................................................................... 31
Process Flow ..................................................................................................................................... 35
Submission of Reports ....................................................................................................................... 35
Evaluation and Classification of a Report .......................................................................................... 36
Closure of Reports ............................................................................................................................. 40
The Value of Effective Cabin Safety Reports .................................................................................... 40
3.5 Documentation ...................................................................................................................................... 41
Document Control .............................................................................................................................. 41
IOSA Table 5.1 – Operations Manual Content Specifications ........................................................... 42
Fatigue Risk Management ............................................................................................................. 43
4.1 Definition of Fatigue .............................................................................................................................. 43
Transient Fatigue ............................................................................................................................... 43
Cumulative Fatigue ............................................................................................................................ 43
4.2 Fatigue Risk Management System (FRMS) ......................................................................................... 43
Stakeholders ...................................................................................................................................... 44
Components of a FRMS .................................................................................................................... 44
Cabin Operations Safety Best Practices Guide
2 4th Edition 2018
Fatigue Management Guide for Airline Operators ............................................................................. 45
FRMS Policy and Documentation ...................................................................................................... 45
Fatigue Safety Action Group .............................................................................................................. 45
Fatigue Risk Management Processes ............................................................................................... 45
FRMS Promotion Processes .............................................................................................................. 47
FRMS Training for Operators ............................................................................................................. 47
4.3 Cabin Crew Fatigue ............................................................................................................................... 48
Sleep .................................................................................................................................................. 48
Contributory Factors ........................................................................................................................... 48
Symptoms and Effects of Fatigue ...................................................................................................... 49
Fatigue Preventive Strategies ............................................................................................................ 49
Personal Mitigation Strategies ........................................................................................................... 50
IMSAFE .............................................................................................................................................. 50
Flight Time, Flight Duty Periods and Rest Periods ............................................................................ 50
Cabin Crew ...................................................................................................................................... 52
5.1 Number and Composition of Cabin Crew .............................................................................................. 52
Cabin Crew Safety Responsibilities ................................................................................................... 52
Senior Cabin Crewmember ................................................................................................................ 52
Other Cabin Crew ............................................................................................................................... 53
5.2 Cabin Crew Qualifications ..................................................................................................................... 53
5.3 Cabin Crew Uniforms ............................................................................................................................ 54
5.4 Cabin Crew Medical Standards ............................................................................................................. 55
Aeromedical Assessment ................................................................................................................... 55
Alcohol, Drugs and Medication .......................................................................................................... 55
5.5 Media and Social Media Policy ............................................................................................................. 55
5.6 Human Factors ...................................................................................................................................... 56
Human Factors Training ..................................................................................................................... 56
5.7 Crew Resource Management (CRM) .................................................................................................... 57
CRM Training ..................................................................................................................................... 57
5.8 Threat and Error Management (TEM) ................................................................................................... 58
Threat and Error Management Framework ........................................................................................ 59
5.9 Cabin Crew Training .............................................................................................................................. 62
Training Records ................................................................................................................................ 63
Competency-based Training .............................................................................................................. 63
Communication .............................................................................................................................. 64
6.1 Authority Definitions .............................................................................................................................. 64
6.2 Chain of Command ............................................................................................................................... 64
6.3 Common Language ............................................................................................................................... 65
Introduction
4th Edition 2018 3
6.4 Signals and Commands ........................................................................................................................ 65
6.5 Read-Back Instructions ......................................................................................................................... 66
6.6 Cooperation and Coordination .............................................................................................................. 66
Operator Policies ........................................................................................................................... 67
7.1 In-flight Entertainment (IFE) Systems ................................................................................................... 67
7.2 Personal Transportation Devices .......................................................................................................... 67
Operators’ Experience and Risk Assessment of PTDs ..................................................................... 68
Recommendations regarding PTDs................................................................................................... 68
7.3 Portable Electronic Devices (PEDs) ..................................................................................................... 69
Transmitting and Non-transmitting Electronic Devices ...................................................................... 69
Aircraft Fitted With On-Board Connectivity ........................................................................................ 69
Use of Portable Electronic Devices on Board .................................................................................... 70
Risk Assessment & Management - PEDs ......................................................................................... 71
Permitted, Restricted and Prohibited Portable Electronic Devices .................................................... 72
Medical Portable Electronic Devices ................................................................................................. 73
Monitoring PED Use in the Cabin ...................................................................................................... 73
Passenger Awareness of PED Policy ................................................................................................ 74
Low-Visibility Operations ................................................................................................................... 74
Suspected Electromagnetic Interference Report ........................................................................... 74
Publication of PED policy ............................................................................................................... 75
Cabin Crew Training ...................................................................................................................... 75
7.4 Non-certified Comfort Devices .............................................................................................................. 76
Risk Assessment – Non-certified Comfort Devices ........................................................................... 77
Decision Tool – Comfort Devices ...................................................................................................... 77
7.5 Onboard Smoking Policy ...................................................................................................................... 78
Electronic Cigarettes .......................................................................................................................... 79
7.6 Carry-On Baggage ................................................................................................................................ 80
Contents of Carry-on Baggage .......................................................................................................... 80
Risk Assessment – Carry-on Baggage .............................................................................................. 81
Carry-on Baggage Allowance ............................................................................................................ 82
Identification of Carry-on Baggage .................................................................................................... 83
Excess Carry-on Baggage ................................................................................................................. 83
Passenger Awareness of Carry-on Baggage .................................................................................... 83
Responsibilities .................................................................................................................................. 84
Oversized, Fragile and Special Articles ............................................................................................. 85
7.7 Smart luggage ....................................................................................................................................... 85
Smart Luggage with Integrated Lithium Batteries .............................................................................. 86
Smart Luggage with Integrated Active Devices ................................................................................. 86
Cabin Operations Safety Best Practices Guide
4 4th Edition 2018
Quick Reference ................................................................................................................................. 87
Recommendations for Operators ....................................................................................................... 88
Smart luggage firefighting procedures ............................................................................................... 88
Safety Risk Assessment – Smart Luggage ........................................................................................ 89
7.8 Carriage of Lithium Batteries ................................................................................................................. 89
Damaged or Faulty Lithium Batteries ................................................................................................. 91
Carriage without Prior Approval of the Operator ................................................................................ 91
Carriage with Prior Approval of the Operator ..................................................................................... 91
Risk Assessment - Lithium Batteries .................................................................................................. 92
Passenger Awareness of Lithium Batteries ....................................................................................... 93
7.9 Pets in the Passenger Cabin ................................................................................................................. 94
7.10 Expectant Mothers ................................................................................................................................ 94
7.11 Passengers of Size ............................................................................................................................... 95
7.12 Non-discrimination ................................................................................................................................. 95
Carriage of Special Category Passengers ................................................................................... 96
8.1 Deportees, Prisoners, Persons in Custody and under Administrative Control ..................................... 96
Determination of requirement for an Escort ....................................................................................... 97
Procedures for Carriage Without an Escort ....................................................................................... 97
Procedures for Carriage With an Escort ............................................................................................ 97
General guidance for the transport of persons in lawful custody, persons under arrest, or convicted criminals under escort ..................................................................................................................................... 98
8.2 Unaccompanied Minors......................................................................................................................... 99
Risk Assessment – Unaccompanied Minors ...................................................................................... 99
Tracking of Unaccompanied Minors ................................................................................................... 99
Care of Unaccompanied Minors On Board ...................................................................................... 100
8.3 Passengers with Children.................................................................................................................... 100
8.4 Passengers with Infants ...................................................................................................................... 101
Infants Reaching Two Years of Age within the Validity of Ticket ..................................................... 101
Bassinets and Infant Floatation Equipment ..................................................................................... 101
8.5 Child and Infant Restraints .................................................................................................................. 101
Infant Restraint ................................................................................................................................. 102
Child Restraint .................................................................................................................................. 102
Policies and Procedures................................................................................................................... 102
Permitted Locations in the Cabin ..................................................................................................... 102
Awareness of Policy ......................................................................................................................... 103
8.6 Passengers with Reduced Mobility ..................................................................................................... 104
Categories and Codes ...................................................................................................................... 104
Boarding and Disembarking ............................................................................................................. 105
Maximum Number and Requirement for Assistants ........................................................................ 105
Introduction
4th Edition 2018 5
Evacuation Procedure ..................................................................................................................... 106
Seating ............................................................................................................................................. 106
Accessible Lavatories ...................................................................................................................... 106
8.7 Individual Safety Briefings .................................................................................................................. 106
8.8 Incapacitated Passengers .................................................................................................................. 107
Medical Clearance ........................................................................................................................... 107
Refusal or Removal of Incapacitated Passengers ........................................................................... 107
Disembarkation of Incapacitated Passengers ................................................................................. 107
Transit of Incapacitated Passengers ............................................................................................... 107
Group Travel .................................................................................................................................... 108
Medical Information Form ................................................................................................................ 108
Frequent Traveler’s Medical Card ................................................................................................... 108
8.9 Medical Equipment ............................................................................................................................. 108
Wheelchairs ..................................................................................................................................... 108
Oxygen ............................................................................................................................................. 109
Stretchers ......................................................................................................................................... 109
Loading of Special Equipment ......................................................................................................... 109
Mobility Aids ..................................................................................................................................... 109
8.10 Service Animals .................................................................................................................................. 110
Emotional Support or Psychiatric Service Animals ...................................................................... 110
Safety Equipment and Systems ................................................................................................. 111
9.1 Preflight Checks .................................................................................................................................. 111
9.2 Usage of Equipment ........................................................................................................................... 111
9.3 Axes .................................................................................................................................................... 112
9.4 Bassinets ............................................................................................................................................ 112
9.5 Cabin Crew Stations ........................................................................................................................... 112
9.6 Cabin Crew High-visibility Outerwear ................................................................................................. 113
9.7 Doors and Exits................................................................................................................................... 114
9.8 Emergency Lighting ............................................................................................................................ 115
9.9 Emergency Locator Transmitters ........................................................................................................ 115
9.10 Hand-held Fire Extinguishers ............................................................................................................. 116
9.11 Automatic Fire Extinguishers .............................................................................................................. 116
9.12 Non-mandatory Firefighting Equipment .............................................................................................. 117
9.13 Fixed Oxygen Systems ....................................................................................................................... 117
9.14 Flashlights ........................................................................................................................................... 117
9.15 Life Vests/Jackets and Floatation Devices ......................................................................................... 118
9.16 Megaphones ....................................................................................................................................... 118
9.17 Passenger Address System ............................................................................................................... 118
Cabin Operations Safety Best Practices Guide
6 4th Edition 2018
9.18 Passenger Safety Information Cards .................................................................................................. 119
Design and Location ..................................................................................................................... 119
9.19 Passenger Seats ................................................................................................................................. 120
9.20 Seatbelts ............................................................................................................................................. 120
“Y Fixing” Seatbelts ...................................................................................................................... 120
Airbag Seatbelts ........................................................................................................................... 120
Three-point Seatbelts ................................................................................................................... 121
Extension Seatbelts ...................................................................................................................... 121
Cabin Crew Seat Harness ............................................................................................................ 121
9.21 Portable Oxygen Bottles...................................................................................................................... 121
9.22 Protective Breathing Equipment .......................................................................................................... 122
9.23 Restraining Devices for Unruly Passengers ....................................................................................... 122
9.24 Safety Demonstration Kits ................................................................................................................... 122
9.25 Slides, Slide/Rafts and Life Rafts ........................................................................................................ 123
9.26 Emergency/Survival Equipment .......................................................................................................... 123
9.27 Smoke Detectors ................................................................................................................................. 124
Aircraft Door Safety .................................................................................................................... 125
10.1 Risk Assessment – Door Procedures ................................................................................................. 125
10.2 Operation of Aircraft Doors ................................................................................................................. 126
Door Operation Policy .................................................................................................................. 126
Cabin Crew Door Operating Responsibilities ............................................................................... 127
Departure - Door closing .............................................................................................................. 127
Preparing Doors for Departure ..................................................................................................... 127
Preparing Doors for Arrival ........................................................................................................... 128
Arrival – Door Opening ................................................................................................................. 128
Signals .......................................................................................................................................... 129
10.3 Removal of Ground Equipment from Aircraft Cabin Doors ................................................................. 129
10.4 Inadvertent Slide Deployment ............................................................................................................ 130
Communication and coordination ................................................................................................. 130
Stop Drop Review ........................................................................................................................ 132
Cross Check Procedures ............................................................................................................. 133
Reopening Of Cabin Doors .......................................................................................................... 133
Door operation with a door checker ............................................................................................. 133
Threat and Error Management in Slide Deployment .................................................................... 134
Establishment of memory aids ..................................................................................................... 134
Door Armed Warning Systems ..................................................................................................... 134
Preflight ....................................................................................................................................... 136
11.1 Crew Briefings ..................................................................................................................................... 136
Introduction
4th Edition 2018 7
Journey Briefing between Flight Crew and Cabin Crew .............................................................. 136
Safety Briefing of Cabin Crew ...................................................................................................... 137
Service Briefing of Cabin Crew .................................................................................................... 137
11.2 Aircraft Protection and Access Control of Restricted Areas ............................................................... 137
Cabin Inspectors .......................................................................................................................... 138
11.3 Security Search/Checks ..................................................................................................................... 138
Baggage Identification Check ...................................................................................................... 139
11.4 Safety Equipment Check .................................................................................................................... 139
11.5 Galley Checks ..................................................................................................................................... 139
Reporting Defective Galley Equipment ........................................................................................ 139
11.6 Communication with Ground Staff ...................................................................................................... 139
11.7 Passenger Information List (PIL) ........................................................................................................ 140
11.8 Cabin Crew Positions for Boarding ..................................................................................................... 140
11.9 Passenger Seating ............................................................................................................................. 140
Risk Assessment - Use of Crew Seats by Passengers ............................................................... 141
11.10 Passenger Count ................................................................................................................................ 141
Discrepancies .............................................................................................................................. 141
11.11 Fueling with Passengers Embarking, On Board or Disembarking ..................................................... 142
11.12 Ordinance Signs ................................................................................................................................. 143
No Smoking Sign ......................................................................................................................... 143
Fasten Seatbelt Sign ................................................................................................................... 143
Portable Electronic Device Sign .................................................................................................. 143
11.13 Passenger Safety Briefing .................................................................................................................. 143
Safety Announcements ................................................................................................................ 144
Briefing of Passengers Seated Adjacent to Self-help Exits ......................................................... 145
11.14 Cabin Service on the Ground in the Event of a Delay ........................................................................ 146
11.15 Deicing and Anti-icing ......................................................................................................................... 146
Departure .................................................................................................................................... 147
12.1 Preparation for Aircraft Movement ...................................................................................................... 147
12.2 Preparation of Doors for Departure .................................................................................................... 147
12.3 Cabin Secure Check ........................................................................................................................... 147
12.4 Cabin Crew Seated for Departure ...................................................................................................... 148
12.5 Takeoff Signal ..................................................................................................................................... 148
12.6 Silent Review ...................................................................................................................................... 148
12.7 Sterile Flight Deck ............................................................................................................................... 150
12.8 Entering and Leaving the Flight Deck ................................................................................................. 150
In Flight ....................................................................................................................................... 152
13.1 Cabin Services .................................................................................................................................... 152
Cabin Operations Safety Best Practices Guide
8 4th Edition 2018
Service of Hot Beverages ............................................................................................................. 152
13.2 Monitoring the Cabin ........................................................................................................................... 153
13.3 Galley Safety ....................................................................................................................................... 154
Use of Galley Equipment .............................................................................................................. 154
Liquid Spillage from Galley Rubbish Bins and Drains .................................................................. 154
Use of Dry Ice ............................................................................................................................... 155
Circuit Breakers ............................................................................................................................ 156
13.4 Service to Flight Crew ......................................................................................................................... 156
13.5 Service of Alcohol ................................................................................................................................ 157
Cabin Crew Response to Signs of Intoxication ............................................................................ 158
13.6 Turbulence .......................................................................................................................................... 158
Risk Assessment – Turbulence .................................................................................................... 159
Levels of Turbulence .................................................................................................................... 159
Causes of turbulence ................................................................................................................... 160
Proactive Fasten Seat Belt Policy ................................................................................................ 160
Communication ............................................................................................................................ 161
Anticipated turbulence .................................................................................................................. 161
Unanticipated turbulence.............................................................................................................. 161
Cabin Crew Response ................................................................................................................. 161
Turbulence reporting .................................................................................................................... 162
13.7 Dangerous Goods ............................................................................................................................... 164
Descent and Landing ................................................................................................................. 165
14.1 Descent ............................................................................................................................................... 165
14.2 Passenger Briefing Prior to Landing ................................................................................................... 165
14.3 Return of Coats, Jackets and Other Clothing ..................................................................................... 165
14.4 Pre-landing Cabin Secure Checks ...................................................................................................... 165
14.5 Descent and Landing Signals ............................................................................................................. 165
14.6 Cabin Crew Seated for Landing and Arrival ........................................................................................ 165
Arrival .......................................................................................................................................... 167
15.1 Preparation of Doors for Arrival ........................................................................................................... 167
15.2 Door Opening ...................................................................................................................................... 167
15.3 Passenger Disembarkation ................................................................................................................. 167
15.4 Post disembarkation ............................................................................................................................ 167
Abnormal and Emergency Procedures .................................................................................... 168
16.1 Management of Emergencies ............................................................................................................. 168
Levels of Stress ............................................................................................................................ 168
Landing Categories ...................................................................................................................... 168
Unplanned and Planned Emergencies ......................................................................................... 168
Introduction
4th Edition 2018 9
Urgent Communication ................................................................................................................ 168
Managing Filming During Emergencies ....................................................................................... 168
16.2 Crewmember Incapacitation ............................................................................................................... 169
Flight Crew Incapacitation ........................................................................................................... 169
Suggested Cabin Crew Incapacitation Drill ................................................................................. 170
16.3 Cabin Pressurization ........................................................................................................................... 170
Non-pressurization ....................................................................................................................... 170
Depressurization .......................................................................................................................... 170
Hypoxia ........................................................................................................................................ 171
Guidance for Depressurization Procedures ................................................................................. 172
Suggested Cabin Crew Depressurization Drill ............................................................................ 173
16.4 Rapid Deplaning ................................................................................................................................. 173
Suggested Cabin Crew Rapid Deplaning Drill ............................................................................. 174
16.5 Emergency Evacuations ..................................................................................................................... 174
Initiating Evacuation ..................................................................................................................... 175
Unplanned Emergency Evacuation ............................................................................................. 175
Planned Emergency Evacuation .................................................................................................. 175
The Brace Position....................................................................................................................... 178
Suggested Cabin Crew Drill – Emergency Evacuation ............................................................... 181
Carry-on Baggage during an Evacuation .................................................................................... 181
The Effect of Smoke and Fire during Evacuation ........................................................................ 182
Slide Evacuation with Infants and Young Children ...................................................................... 182
Passenger Commands during an Emergency ............................................................................. 183
Aircraft Rescue and Firefighting Signals ..................................................................................... 185
Evacuation of Cabin Crew ........................................................................................................... 186
Post-evacuation ........................................................................................................................... 186
Ditching ........................................................................................................................................ 187
16.6 Fire ...................................................................................................................................................... 188
Prevention and Early Detection ................................................................................................... 188
Smoke and Burning Odors .......................................................................................................... 189
Hidden Fires ................................................................................................................................. 190
Fighting a Fire .............................................................................................................................. 191
Lithium Battery Fires .................................................................................................................... 192
16.7 Cabin Fume Events ............................................................................................................................ 194
16.8 Escaped Animals in the Cabin ............................................................................................................ 195
Prevention .................................................................................................................................... 195
Indicators ..................................................................................................................................... 195
Assessment ................................................................................................................................. 195
Cabin Operations Safety Best Practices Guide
10 4th Edition 2018
Potential Hazards and Suggested Containment Method ............................................................. 196
Suggested Cabin Crew Drill – Escaped Wildlife Inflight ............................................................... 196
Security ....................................................................................................................................... 197
17.1 IATA Security Management Systems Manual .................................................................................... 197
17.2 Liquids, Aerosols and Gels (LAGs) ..................................................................................................... 197
Medical and Special Dietary Requirements ................................................................................. 198
LAGS Purchased as Duty Free .................................................................................................... 198
17.3 Reinforced Flight Deck Door ............................................................................................................... 198
17.4 Unruly Passengers .............................................................................................................................. 199
Company Policy ........................................................................................................................... 199
Levels of Threat ............................................................................................................................ 202
Contributing factors ..................................................................................................................... 204
Preventative Measures ................................................................................................................. 204
Identification of and Response to Unruly/Disruptive Passengers ................................................ 205
Warning Cards ............................................................................................................................. 207
Restraining Devices ..................................................................................................................... 208
Post incident ................................................................................................................................. 208
Legal Aspects ............................................................................................................................... 208
Police Involvement ....................................................................................................................... 209
The Role of the Pilot-in-Command ............................................................................................... 210
Reporting of Incidents and Required Documentation for Prosecution ......................................... 210
17.5 Crew Protection During Layovers ....................................................................................................... 211
Health and Medical Care On Board .......................................................................................... 212
18.1 Cabin Insect Extermination (Disinsectization/Disinsecting) ................................................................ 212
Method 1: Preflight and top of descent combined ........................................................................ 212
Method 2: Blocks Away ................................................................................................................ 212
Method 3: Residual ...................................................................................................................... 212
Proof of Disinsecting/Disinsectization .......................................................................................... 212
Risk Assessment - Disinsectization ............................................................................................. 213
18.2 Medical Care Policy ............................................................................................................................. 213
18.3 Passive Screening of Passengers ...................................................................................................... 214
18.4 Medical Event Process ........................................................................................................................ 215
18.5 Reporting of Medical Incidents ............................................................................................................ 215
18.6 When to Cease Cardiopulmonary Resuscitation (CPR) ..................................................................... 216
18.7 Handling of a Death on Board ............................................................................................................. 216
18.8 Carriage of Medical Portable Electronic Devices (MPEDs) ................................................................ 217
Airway Pressure Devices ............................................................................................................. 217
Portable Oxygen Concentrators ................................................................................................... 217
Introduction
4th Edition 2018 11
Acceptance and Use of MPEDs .................................................................................................. 217
18.9 Emergency Equipment and Supplies ................................................................................................. 217
First Aid Kits ................................................................................................................................. 217
Medical Kit ................................................................................................................................... 218
Universal Precaution Kits ............................................................................................................. 218
Automatic External Defibrillators .................................................................................................. 218
Survival Equipment ...................................................................................................................... 218
18.10 Training ............................................................................................................................................... 219
18.11 Cabin Crew Manual ............................................................................................................................ 219
18.12 Cabin Crew Protection ........................................................................................................................ 219
18.13 Crew Immunization ............................................................................................................................. 219
18.14 Carriage of Passengers with Communicable Diseases...................................................................... 219
Food and Hygiene ...................................................................................................................... 220
19.1 Acceptance of Catering Supplies on Aircraft ...................................................................................... 220
19.2 Crew Service Briefings ....................................................................................................................... 220
19.3 Hygiene and Sanitation ....................................................................................................................... 220
Risks and Prevention ................................................................................................................... 220
Personal Hygiene ......................................................................................................................... 221
Galley Equipment......................................................................................................................... 222
Special Cleaning .......................................................................................................................... 222
19.4 Food Safety ......................................................................................................................................... 222
Adequate Temperature ................................................................................................................ 223
Keeping Food at the Correct Temperature .................................................................................. 223
Heating Process ........................................................................................................................... 223
Insects and Foreign Objects ........................................................................................................ 223
19.5 Suspected Food Poisoning ................................................................................................................. 223
19.6 Allergen Management ......................................................................................................................... 223
19.7 Special Meals ...................................................................................................................................... 224
19.8 Potable Water and Ice ........................................................................................................................ 225
IATA Drinking-Water Quality Pool ............................................................................................... 225
19.9 Feedback from Passengers and Crew ............................................................................................... 225
19.10 Reporting of Service Delivery Irregularities ........................................................................................ 225
References and Appendices ..................................................................................................... 226
20.1 Phonetic Alphabet ............................................................................................................................... 226
20.2 References .......................................................................................................................................... 226
Expanded use of PEDs ................................................................................................................ 226
Electronic cigarettes .................................................................................................................... 227
Evacuation ................................................................................................................................... 227
Cabin Operations Safety Best Practices Guide
12 4th Edition 2018
Lithium Batteries ........................................................................................................................... 227
20.3 Related Organizations ......................................................................................................................... 228
Appendix A – Cabin Crew Checklist for Fires Involving Batteries and Portable Electronic Devices (PED) .... 230
Appendix B – Amplified Cabin Crew Checklist for Fires Involving Batteries and Portable Electronic Devices (PEDs) ............................................................................................................................................................. 233
Appendix C – Sample Fatigue Report Form for Cabin Crew .......................................................................... 239
Appendix D – Sample Unruly Passenger Policy ............................................................................................. 241
Appendix E - Sample Airline Violation Warning .............................................................................................. 244
Appendix F - Sample Passenger Notification Card ......................................................................................... 245
Appendix G – Sample Unruly Passenger Incident Report .............................................................................. 246
Appendix H – Sample Briefing to Authorities Cards ........................................................................................ 250
Related Documents
