BPM in crises

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BPM In CrisesWhat are the ways out?

Dr. Ilia Bider, IbisSoft/SU, Sweden

Based on the materials from BPM 2010

http://www.bpm2010.org/

“There is nothing more practical than a good theory”

Kurt Levin

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Plan

• Paradigm shift• New trends• Needs for a practically useful theory

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What is Business Process?

Requirements

Coordinated activity of people aimed at

achieving some goal

Design Operation

Example: Development of an IT-system

GoalIntroduce a new system into the operational practice

Time

People

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What is Business Process Management?

A way of achieving optimal use of (human) resources in an organization

• Specialization• Standardization• Automation

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• Streamlining of processes (according to their goals)• Adjusting process goal's to the organizational goals

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What is Business Process Support (BPS) system?

An IT-system that helps to achieve and maintain:• Specialization• Standardization• Automation+

• Provide information for evaluation and measurements

Via:• Assisting in completing tasks

• Providing effective channels for collaboration/communication

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Development in BPM & BPS

Tools

Transportation

SynchronizationAutomation

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Workflow – BP's conveyor belt

Mainstream

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Conveyor belt limitations

Go on wheels

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Paradigm shift

Construction site

Conveyor belt

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Paradigm shift

Construction site – invite next in line to the shared space

Conveyor belt - Send information to the next in line

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• A new shared spaces is created as soon as a new process instance is started

• When the process instance reaches its operational goal, the shared space is closed (sealed), but remains accessible for reading

• A person who is assigned a task in the frame of the process case “goes” to the shared space of the case in order to get the information he needs for completing the task and reports the results achieved in the same space

Paradigm shift – how it works

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• Proper structure of shared spaces

• Flexible invitation technique

What is needed

Bider I., Perjons E. and Johannesson P. In Search of the Holy Grail: Integrating social software with BPM. Experience report. Enterprise, Business-Process and Information Systems Modeling, LNBIP 50,Springer 2010, pp. 1-13. http://www.ibissoft.se/publications/Strategy.pdf

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Current state in BPM & BPS and new trends

BPMworkflow

Excel, Wordemail

Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/

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Where it started

Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/

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Where we are now

Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/

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Where we are going to

Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/

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New Directions in BPM & BPS

Focus on data processingTarget: green processes

Adaptive Case Management

Social Software

Focus on communication/collaborationTarget: blue processes

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• Service oriented architecture Managing and supporting processes that cross

organizational/departmental boundaries via choosing “services” on the fly dependent on the needs and availability

• Common features– No predefined activity/task flow - “on the fly”

– No detailed control – flexibility

– Focus on the data that to be processed and or obtained

New Directions in BPM & BPS

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Defining a process as a flow of activities won't do

Does BPM have a theory to cover paradigm shift

“There is nothing more practical than a good theory”

Kurt Levin

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Where to look for the right kind

of theory? One option – “Where it already works – in the domain of physical processes control”

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A state-oriented view

• For each item Ordered = Delivered

• To pay = Total + Freight + Tax• Ordered > Delivered

shipment

• To pay > Invoiced invoicing

• Invoiced = To pay

• Paid = Invoiced

“There is nothing more practical than a good theory“ Kurt

Levin

Khomyakov M., and Bider, I. Achieving Workflow Flexibility through Taming the Chaos. OOIS 2000 Springer, 2000, pp.85-92. http://www.inconcept.com/JCM/August2001/bider.html

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Shared space as a map which is used as:• an overview of the case/instance

• guidelines for handling the case

• a menu for navigating inside the case's shared space

Another example of implementation Another example of implementation

Stepform

Stepform

Step form

Step form

Step form

Step form - part of the case's shared space that corresponds to a step

http://docs.ibissoft.se/node/2

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Advantages of the state-oriented view

• It does not limit the way to describe possible trajectories

• The idea of space can be translated into the structure of shared spaces in Social Software

• The idea of space can be translated to the data from ACM

• It can give a meaning to what is a service – means of moving from one point in the state space to another

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Thank you for your attention!

Ilia Bider, IbisSoft &SU

Email: ilia@ibissoft.se