Transcript
Art of Agile coachingA-B-C
Credits
Craig Smith, Agile Coaching Workshop
Lyssa Adkins and Michael´s Agile Coaching Session
Lasse Ziegler on Coaching Conversation
Anybody-can-Become-a-Coach
an agile coach is…
someone who takes teams beyond getting agile practices up and running, into their deliberate and joyful pursuit of high performance
development relationship direction
accountability results
SME (VS) Influencer
Trainer
Coach
Facilitator
Consultant
The essence of Coaching Conversation
Arc of the Coaching Conversation
Client’s agenda Self-management Exploration (Listening, Powerful Question) Accountability / Action
Create the environment
What’s their agenda?
Explore the Topic
Are my biases Showing? Narrow down
Actions
Commit to actions
Meta Level
Conversation Level
Structure of a Coaching Conversation
Meta Level
Conversation Level
Structure of a Coaching Conversation
Create an environment
Show interest and have a good small-talk
Contact
Meta Level
Conversation Level
Structure of a Coaching Conversation
What’s their agenda?
Create an environment
Contract
Contact
“1st” person Perspective
“2nd” person Perspective
“3rd “ person Perspective
3 Fundamental Perspectives
How I see it, What I experience
How we interact, What we value together
Tangible realities viewed factually
Meta Level
Conversation Level
Structure of a Coaching Conversation
What’s their agenda?
Create an environment
Contract
Are my biases showing?
Contact
Level 1 - Internal ListeningIt’s all about my thought, my judgements, my feelings, my expertise
Levels of Listening
Level 2 - Focused ListeningHard-wired connection to other, lose awareness of outside world
Meta Level
Conversation Level
Structure of a Coaching Conversation
What’s their agenda?
Create an environment
Contract
Are my biases showing?
Explore the Topic
Contact
✴ They are truly open
Powerful Questions
They send a person in the direction of discovery, not to be specific destination.
✴ They are not asked with a “correct” answer in mind ✴ They invite introspection✴ They may reveal additional solutions✴ They almost always lead to greater creativity and insight
What else? What is at risk? What is important about that? What might ‘help’ look like?
Powerful Questions
Simple (linear assumptions)
Complex (circular assumptions)
Simple (linear assumptions)
Complex (circular assumptions)
Past
(Orie
ntin
g In
tent
)Future (Influencing Intent)
Simple (linear assumptions)
Complex (circular assumptions)
Past
(Orie
ntin
g In
tent
)Future (Influencing Intent)
• Clarification • Defining • Examine Intentions
Picture based on facts:• Who is involved? • What is the problem? • How did it start? • Where did it begin?
Simple (linear assumptions)
Complex (circular assumptions)
Past
(Orie
ntin
g In
tent
)Future (Influencing Intent)
• Clarification • Defining • Examine Intentions
Picture based on facts:• Who is involved? • What is the problem? • How did it start? • Where did it begin?
• Behaviour? • Different perspectives? • Explore Intentions
Position, relationship an context:• How do you think that X,Y,Z are experiencing this situation? • In what context is the challenge biggest? • Who is most/least satisfied?
Simple (linear assumptions)
Complex (circular assumptions)
Past
(Orie
ntin
g In
tent
)Future (Influencing Intent)
• Clarification • Defining • Examine Intentions
Picture based on facts:• Who is involved? • What is the problem? • How did it start? • Where did it begin?
• Hypotheses Questions • Possibility Questions • Scenario Questions • Miracle Questions
Perspectives, strategies, hypothesesand possible actions:• Imagine that the problem is solved. What was done in order to achieve this? • If you could do anything to solve this problem, what would do? • Which expectations about the future would make sense for X,Y and Z?
• Behaviour? • Different perspectives? • Explore Intentions
Position, relationship an context:• How do you think that X,Y,Z are experiencing this situation? • In what context is the challenge biggest? • Who is most/least satisfied?
Simple (linear assumptions)
Complex (circular assumptions)
Past
(Orie
ntin
g In
tent
)Future (Influencing Intent)
• Clarification • Defining • Examine Intentions
Picture based on facts:• Who is involved? • What is the problem? • How did it start? • Where did it begin?
• Indicative • Confronting • Instructing
Setting the Course:• What Objectives? • Which goals? • Actions - who, what and whom? • Tasks to do until next time?
• Hypotheses Questions • Possibility Questions • Scenario Questions • Miracle Questions
Perspectives, strategies, hypothesesand possible actions:• Imagine that the problem is solved. What was done in order to achieve this? • If you could do anything to solve this problem, what would do? • Which expectations about the future would make sense for X,Y and Z?
• Behaviour? • Different perspectives? • Explore Intentions
Position, relationship an context:• How do you think that X,Y,Z are experiencing this situation? • In what context is the challenge biggest? • Who is most/least satisfied?
Arc of the Coaching ConversationClient’s agenda Self-management Exploration (Listening, Powerful Question) Accountability / Action
What you will do? By When? How will I know?
Create the environment
What’s their agenda?
Explore the Topic
Are my biases Showing? Narrow down
Actions
Commit to actions
What you will do? By When? How will I know?
Meta Level
Conversation Level
Structure of a Coaching Conversation
What’s their agenda?
Create an environment
Contract
Are my biases showing?
Explore the Topic
Narrow down Actions…
Commit to Actions
Contact
Credits
Craig Smith, Agile Coaching Workshop
Lyssa Adkins and Michael´s Agile Coaching Session
Lasse Ziegler on Coaching Conversation
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