5th Annual Middle East Forum on Quality and Safety in ... · 5th Annual Middle East Forum on Quality and Safety in Healthcare Friday 5 May, 2017 | Doha, Qatar Time Pre-Conference

1

5thAnnualMiddleEastForumonQualityandSafetyinHealthcare

Friday5May,2017|Doha,Qatar

Time Pre-ConferenceSession2pmto4.30pm(1) 1)JoyinWorkforClinicalLeaders

Inthisinteractivesessionwewillexplore,discussanddefineconceptsaroundthejoyandmeaninginworkaskeyhealthcareprofessionals.Wewilllookathowourcompassionate,caringskillsarecentraltoourdailyworkandhowtheserelatetopsychologicaltrust,teamworkingandachievingdesiredoutcomesinhealth.Theroleofclinicalleadersinmotivatingandinfluencingstaff’sperceptionsofjoyandmeaningwillbehighlighted.Therewillbeaudienceengagementaroundhowstoriescanbeusedtounderstandmoredeeplytheseprinciplesofjoyandmeaninginwork.Dr.AnnScottBlouin,RN,PhD,FACHE,ExecutiveVicePresidentofCustomerRelationsattheJointCommission,USADr.JoanneWatson,DeputyMedicalDirector,TorbayandDevonNHSFoundationTrust,UK

(2) 2)QIinArabicApplyingthebasicprinciplesofqualityimprovementinhealthcaresector(Arabicsession)Ourcommongoalistoprovidethebestcarealwaystoallourpatients.Joinisinthishealthcareimprovementjourneytoachievesafeandeffectivehealthcaretoeachandeverypatient,throughahighlyinteractiveworkshopfullofteamworkandfunlearning.Thisworkshopaimsatintroducingthebasicprinciplesofqualityimprovementtoouraudiences,whichincludesthe‘plan-do-study-act’method.

باللغة العربیة) تقدم ھذه الورشة تطبیق المبادئ األساسیة لتحسین الجودة في قطاع الرعایة الصحیة (

یتمثل ھدفنا المشترك في تقدیم أفضل رعایة دائما لجمیع مرضانا. ندعوكم إلى االنضمام إلینا في رحلة تحسین حضور ورشة عمل الرعایة الصحیة والمشاركة في توفیر رعایة صحیة آمنة وفعالة لجمیع المرضى من خالل

العمل ة تعلیمیة ممتعة تعزز روح أنشطبتفاعلیة حول مبادئ تحسین جودة الرعایة الصحیة. تتمیز ھذه الورشة تھدف إلى تعریف المشاركین على المبادئ األساسیة لتحسین الجودة، والتي تتضمن بین المشاركین، و الجماعي

منھجیة "التخطیط التنفیذ – التحقق – التصحیح". – Dr.KhalidAwad,SeniorConsultant,Neuropediatrics,HamadMedicalCorporation,QatarDr.NoofAlSiddiqi,MD,Consultant,DermatologyandVenereology,CoreFaculty,CommunicationLead,CCITP,HamadMedicalCorporation,QatarDr.AmalShaabanAbousaad,MD,DHA,CertifiedLeanSSBB,AssistantExecutiveDirectorQualityandPatientSafety,HamadMedicalCorporation,QatarMr.AlmunzerZakaria,ActingAssistantExecutiveDirectorofQualityandPatientSafety,AlWakraHospital,HamadMedicalCorporation,QatarDr.KhawlaAlAthamneh,DBA(QM),MSN(Edu.),BSN.,HeadofTrainingandEducation,HealthSystemsImprovement(HSI),HamadHealthcareQualityInstitute,HamadMedicalCorporation,Qatar

2

3)PatientandFamilyCenteredCareImprovingthepatient’sexperienceofcareisoneofthethreekeycomponentsoftheIHITripleAim.HamadMedicalCorporation,alongwithmultipleotherhealthcareproviders,isusingtheTripleAimtounderpinsystem-widetransformationalchangeandimprovementandinensuringpatientsbecomemeaningfulpartnersintheircare.Butwhatdoesdeliveringapositivepatientexperienceofcaremeaninpracticalterms?ThissessionwilldelveintohoeHamadMedicalCorporationandotherorganizationsareusinginnovativemethodstolisten,learnandlead.Mr.NasserAlNaimi,DeputyChiefQualityOfficer,PatientExperienceandCo-DirectorforHamadHealthcareQualityInstitute,HamadMedicalCorporation,QatarMr.BenPanton,ActingAssistantExecutiveDirector,CenterforPatientExperienceandStaffEngagement,HamadMedicalCorporation,QatarMr.BenSmith,ProjectDirector,CenterforPatientExperienceandStaffEngagement,HamadMedicalCorporation,QatarMr.AdilBashirAhmed,Asst.ExecutiveDirectorCorporateCustomerServices,HamadMedicalCorporation,Qatar

(3) 4)HowtobeaGreatChangeAgentIt’stoughbeingachangeagent,particularlywhenotherpeopledon’twanttochange.Yetbigchangehappensinhealthcareorganizationsonlybecauseofheretics:passionatepeoplewhoarewillingtotakeresponsibilityforchange.Suchindividualssupportorganizationalgoals,butalsowanttochangeexistingthinkingandpracticeandimprovecareforpatients.Thesessionprovidesatoolkitforsurvivingandthrivingasachangeagent.Dr.HelenBevan,PHD,ChiefTransformationOfficerofNHSImprovingQuality,UK

(4) 5)UsingLeanToolstoSupportImprovementWhilst‘lean’isanorganization-widephilosophy,wecanutilizesomeofthetoolstoenhanceimprovementsintheflowofourpatientsthroughthecarepathway.ThesessionwillexplainsomeofthosetoolsandwewillhearfromHMCcolleagueswhohaveusedthesetoolsatthefrontline.Mr.JonathanGrellier,BSc,MSc,HeadofImprovement,KingstonHospitalFoundation,UKMr.EdJebson,BEng,PGD,TransformationPortfolioManager,Guy’sandStThomas’,UKDr.HumairaSiddiqui,Sr.ConsultantHospitalMedicineProgram,DepartmentofGeneralMedicine,HamadGeneralHospital,HamadMedicalCorporationandAssistantProfessorofClinicalMedicineatWeillCornellMedicalCollege,QatarDr.MylaiGuerrero,QualityandPatientSafetyCoordinator,CorporateMedicalAdministration,HamadMedicalCorporation,QatarDr.PoonamGupta,MBBS,CPHQ,FISQua,CMQ/OE,CQIA,QualityImprovementSpecialist,HeartHospitalHamadMedicalCorporation,Qatar

3

Saturday6May,2017|Doha,QatarTime Session7am RegistrationandCoffee8amto9am OpeningCeremony9amto10am Plenary1–SafetyasaNationalPriorityforTripleAim

Mr.DerekFeeley,PresidentandCEO,InstituteforHealthcareImprovement,USAIHI's belief is that new designs must be developed to simultaneously pursue three dimensions, which they call the “Triple Aim”:

• Improving the patient experience of care (including quality and satisfaction); • Improving the health of populations; and • Reducing the per capita cost of health care.

DerekFeeleywillexplainhowtheIHITripleAimcanbeusedasaframeworkforoptimizinghealthsystemperformance.

10amto10.30am Break10.30amto11.35am SimultaneousWorkshopsandLectures|SessionA|Thesesessionsrepeatinorare

extendedtoSessionBA1:PatientExperience:AUniversalTruthThisinteractiveworkshopexplorestherelevanceandtransformationalpowerofperson-centeredcarefromthephysicianandpatientperspective.TiffanyChristensen,patient,opensthedoortoexploringhowpartnershipwithpatientsinhealthcarecanbeoperationalizedandspread.Dr.JoanneWatsonshareslearningtodemonstratetheinternationalapplicationofresearchinthisfield.Dr.JoanneWatson,DeputyMedicalDirector,TorbayandDevonNHSFoundationTrust,UKMs.TiffanyChristensen,PatientandFamilyandEngagementSpecialist,NorthCarolinaQualityCenter,USAA2:RootCauseAnalysis–TurningDataandImprovementintoLearningandImprovementManyorganizationshaveinvestedsignificantresourceandefforttoimprovesafetyandqualityyetpatientsregularlycontinuetoexperienceharm.DoRCAsconductedatyourorganizationresultinimprovementandpreventfurtherharm?Mightitbethatwedonotfullyunderstandtheproblemwearetryingto‘fix’?Duringthissession,participantswilluseacasestudyinordertolearnhowtoconductaRootCauseAnalysisthatwillhelpthemdiagnosethequalityandsafetyissuesathandandconnecttheirfindingstoimprovement.Dr.CarolHaraden,PhD,VicePresident,InstituteforHealthcareImprovement,USAA3:SepsisKills:theChallengesandSolutionstoReducingMortalityDidyouknowthatsepsisisamajorpublichealthconcern,accountingformorethan$20billion(5.2%)oftotalUnitedStates(US)hospitalcostsin2011.Morecommonthan

4

myocardialinfarction,sepsisnowclaimsmorelivesthananycancer.Ifnotrecognizedearlyandtreatedpromptly,itcanleadtoshock,multiorganfailureanddeath.Inthishighlyinformativesession,wewillreviewthechallenges,barriersandsolutionstoprovidinghighlyreliablecaretopatientswithsepsis,withexamplesfrombothNHSScotlandandHamadMedicalCorporation,Qatar.Prof.KevinRooney,MBChB,FRCA,FFICM,FRCP,ProfessorofCareImprovement,UniversityoftheWestofScotland,UKDr.AhmedLabib,FRCAFFICMEDICMSc,SeniorConsultantforECMO,ICMandAnesthesia,HamadMedicalCorporation,QatarMr.BrentForeman,MAM(H),BHlthSc(N),RN,AssistantExecutiveDirectorofNursing,PolicyandPractice,CorporateNursing,HamadMedicalCorporation,QatarA4andB4:AdvancedQI(ExtendedSession)ThisAdvancedQIWorkshopwillfocusprimarilyonthesecondquestionintheModelforImprovementi.e.Howwillyouknowthatachangeisanimprovement?Itwillchallengeparticipantstothinkaboutwhytheyaremeasuringperformance,provideanoverviewofthemilestonesinthequalitymeasurementjourneyandhelpparticipantsunderstandvariationconceptually.Inadditionwewillreviewtheapplicationanduseofruncharts,takeadeeperdiveintotheselectionandinterpretationofShewhartchartsandrealizetheimportanceoflinkingmeasurementeffortstoimprovementstrategies.Dr.RobertLloyd,PhD,VicePresident,InstituteforHealthcareImprovement,USADr.YasserAlotaibi,MD,SSFM,ABFM,MedicalOfficerandQualityImprovementOfficer,MinistryofDefense,KSAA5:LeadinginaCrisis:ThePowerofTransparencySeriousclinicaleventscanhaveasevereimpactonpatientsandfamilies,staff,andorganizations.Thissessionwillreviewthecurrentstrengthsandweaknessesofbusinessandhealthcareapproachestocrisismanagement;outlinewhatshouldbedonebeforeacrisis,includingculture,crisismanagementteam/plan,andpolicies;anddetailtheresponsewhenacrisisoccurs,includingprioritiesofthepatientandfamily,front-linestaff,andtheorganization.Dr.KevinStewart,DirectoroftheClinicalEffectivenessandEvaluationUnitattheRoyalCollegeofPhysiciansofLondon,QualityImprovementFellow,UKA6:HumanTechnicalInterfaceAprimarypurposeofhuman-systemsintegration(humanfactors)considerationsittofacilitatehuman-technologyinteractionsandtoreduceoreliminatechancesof“humanerror”anditsresultantharms.Researchhasshownthatonmanyoccasions,theerrorandtheresultantfailuresareboththeattributeandtheeffectofamultitudeoffactors,suchas,poorworkstationandworkplacedesigns,unbalancedworkload,(cumulative)fatigue,complicatedoperationalprocesses,unsafeconditions,faultymaintenance,disproportionateattentiontoproduction,ineffectivetraining,poorplanning,andanoverallweak

5

organizationalsafetyculture.Thisworkshopprovidesanoverviewofprimaryhumanfactors(micro-andmacro-ergonomics)considerationswithsomeexamplesforhealthcare.Dr.NajmedinMeshkati,ProfessorofCivil/EnvironmentalEngineering;Industrial&SystemsEngineeringandInternationalRelationsattheUniversityofSouthernCalifornia,USAA7andB7:QualityImprovementmadesimple(ExtendedSession)Healthcareprofessionalsaroundtheworldhavebeenusinganewscience,improvementscience,toimprovethecaretheydelivertopatientsandalsotoimprovetheirworkingday.Thisishowyoucangetridoftheglitchesintheprocessthatfrustrateyou,howyoulearntodelivertheBestCareAlways.Dr.MozaAlIshaq,PhD,MSc,MNS,IA,PHIF,DipHM,DipIC,RN,BSN,ExecutiveDirectorClinicalTransformationCorporateQualityPatientSafetyProgram,HamadMedicalCorporation,QatarDr.JameelaAlAjmi,MD,ExecutiveDirectorCorporateInfectionPreventionandControl,SeniorConsultant,IHIFellow,HamadMedicalCorporation,QatarA8:MedicationSafetyMedicinehasbecomethemostcommonformoftherapeuticinterventioninhealthcare.Thereareanumberofstepsinusingmedication,whichmeanstherearealsoanumberopportunitiesforerror.Doctors,patients,andhealthprofessionalshavearesponsibilitytominimizepatientharmcausedbytheseerrors.Doyouknowwhatthemostcommonerrorsareinyourorganization?Duringthissession,thefacultywilldescribewhyerrorshappenandwhatactionscanbetakentomakemedicationusesafer.Dr.AnasHamad,PhD,MSc,DMS,BPharm,RPhDirectorofPharmacyDepartment,NCCCR,andHeadofMedicationSafetyandQualityCenter, PharmacyExecutive,HamadMedicalCorporation,QatarMr.FrankFederico,RPhVicePresident,InstituteforHealthcareImprovement,USAA9andB9:ReducingDelaysintheCareofMedicalPatients(ExtendedSession)Didyouknowthatwhenwehavepatientsreceivingcareinthewrongenvironmentwewillhaveanincreaseinmortalityofsome10percent?Theothersideofthatisthatwithpoorpatientsafetyweincreasethedelaysinthesystem.HMChasbeenworkingtoimprovetheflowofmedicalpatientsandreducethedelaysincare.WewillhearfromfrontlinestaffhowtheyhaveusedleantoolstoreducewaitsintheEDandtodischargepatientssafelyassoonastheyareready.Ms.CarolynVolker,AssistantExecutiveDirector,PatientFlow,HMCMr.DawoudJamous,DirectorofClinicalBedManagement,HamadGeneralHospital,HMCMs.JishaEappen,HeadNurse,ClinicalBedManagement,HamadGeneralHospital,HMCMs.SehamHenidy,DirectoroftheCaseManagementDepartment,HamadGeneralHospital,HMCMr.EsmatSwallmeh,Bsc(N),MSc(N),MScHealthcareManagement,DirectorofNursing

6

forAcuteMedicineandAMAU,HMCMr.BejoyChako,RN,BSN,PGDEMS,MBA,HeadNurse,EmergencyDepartment,HamadGeneralHospital,HMC

11.35amto1pm Lunch

1pmto2.05pm SimultaneousLecturesandWorkshops|SessionB|RepeatofSessionA/SecondPartofSessionAforExtendedSessions

2.05pmto2.25pm TransitiontoPlenary2

2.25pmto3.30pm Plenary2–PartneringwithPatients:ABed’sEyeViewThepaceofchangeinhealthcaretodayisbreathtaking,andoneofthemostpowerfulandeffectivechangesispartneringwithpatientsindesigninggoalsandredesigningcaresystems.Inthissession,we’llsharenewideasforpartneringwithpatients,andwe’llshareresultsincludingbetterhealthoutcomes,highersatisfactionforbothstaffandpatients,andlowercosts.We’llsharethepatient’sviewsandthestaffviews,andencouragethedevelopmentofactionplansforyourreturn.Ms.TiffanyChristensen,PatientandFamilyandEngagementSpecialist,NorthCarolinaQualityCenter,USAMs.MaureenBisognano,PresidentEmeritaandSeniorFellow,InstituteforHealthcareImprovement,USA

3.30pmto4pm Break

4pmto5.05pm SimultaneousSessions|SessionC|ThesesessionsdonotrepeatC1:PechaKuchaAcrosstheglobe,PechaKuchaisoneofthefastest-growingnewwaystomakepresentationsandspreadlearningandideasquicklyandeffectively.SevendiverseleadersandchampionsofqualityimprovementwillpresentwhathealthandhealthcaremeanstotheminaPechaKucha-styleformat.Eachpresenterwillshow20images,eachonefor20seconds,andeachpresentationwilllastjustsixminutesand40seconds.Participantswillcomeawayfeelingengagedandinspired!Facilitator:Dr.HelenBevan,PHD,ChiefTransformationOfficerofNHSImprovingQuality,UKSpeakers:Dr.LakshamSwamy,MD,ChiefMedicalResident/VAChiefResidentinQualityandPatientSafety,BostonMedicalCenter,USAMs.TiffanyChristensen,PatientandFamilyandEngagementSpecialist,NorthCarolinaQualityCenter,USAMr.FrankFederico,RPhVicePresident,InstituteforHealthcareImprovement,USAProf.KevinRooney,MBChB,FRCA,FFICM,FRCP,ProfessorofCareImprovement,UniversityoftheWestofScotland,UKDr.AmalShaabanAbousaad,MD,DHA,CertifiedLeanSSB,AssistantExecutiveDirector,QualityandPatientSafety,HamadMedicalCorporation,QatarDr.AnasHamad,PhD,MSc,DMS,BPharm,RPhDirectorofPharmacyDepartment,NCCCR,andHeadofMedicationSafetyandQualityCenter, PharmacyExecutive,HamadMedical

7

Corporation,QatarDr.JoanneWatson,DeputyMedicalDirector,TorbayandDevonNHSFoundationTrust,UKC2:TeachingImprovementThroughGamesInthisinteractiveworkshop,participantswilllearnhowtoapplytheoryandpredictionwhiledesigningandcompletingsmalltestsofchangeduringasimulationexercise.Joinusaswedemonstratetheimportanceofbuildingimprovementcapabilityandteamwork.Dr.RobertLloyd,PhD,VicePresident,InstituteforHealthcareImprovement,USADr.AkhnuwkhJones,Consultant,MedicineDepartmentHamadMedicalCorporation,QatarDr.MukeshThakur,Consultant,MedicineDepartment,HamadMedicalCorporation,Qatar

5.05pmto7pm PosterpresentationsandprofessionalnetworkingintheKnowledgeZone

Sunday7May,2017|Doha,QatarTime Session7am Registrationandcoffee7.30amto8am WelcomeandOpeningRemarks

MEForumCo-Chairs8amto9am Plenary3–SafetyandReliabilityofLargeScaleSystems

Dr.NajmedinMeshkati,ProfessorofCivil/EnvironmentalEngineering;Industrial&SystemsEngineeringandInternationalRelationsattheUniversityofSouthernCalifornia,USAMajorcatastrophesarecausedbyamultitudeoffactorsthatcancompromisebarrierstothelossofcontrolorbreachdefensesforsafefunctioningofintendedsystems.Thesafetyculturegoesbeyondspecificrulesandroteadherencetostandardoperatingproceduresinanyorganization.Creatinghealthysafetyculturemeansinstillingattitudesandpracticesinindividualsandorganizationsthatensuresafetyconcernsareproactivelyaddressedandtreatedashighpriority.Anorganizationfosteringstrongsafetycultureencouragesemployeestocultivateaquestioningattitude,aprudentapproachtoallaspectsoftheirjobs,andcreatesopencommunicationbetweenemployeesandmanagement.Thistalksurveysthesafetyandreliabilityofabove-mentionedsystemsandaddressesthevitalroleofahealthysafetyculture.

9amto9.20am Break9.20amto10.25am SimultaneousWorkshopsandLectures|SessionD|Thesesessionsrepeatinorare

extendedtoSessionE(exceptforD7–E7)D1:BetterQualityThroughBetterMeasurementThissessionwillprovideparticipantsachancenotonlytounderstandthemilestonesinthequalitymeasurementjourneybutalsotoapplythemtotheirwork.Facultywillofferguidanceandpracticaltipsforselectingmeasures,specifyingoperationaldefinitions,andbuildingdatacollectionplans.Bothconceptualandstatisticalapproachestounderstandingvariationwillbereviewed.Guidancewillalsobeprovidedonhowtobuildstrategicdashboardsandimprovethevisualdisplayofdata.Dr.RobertLloyd,PhD,VicePresident,InstituteforHealthcareImprovement,USA

8

Dr.AkhnuwkhJones,Consultant,MedicineDepartment,HamadMedicalCorporation,QatarDr.MukeshThakur,Consultant,MedicineDepartment,HamadMedicalCorporation,QatarD2:MeasuringWholeSystemandWholePersonHarmThelevelofharminacutecarehasnotdeclinedappreciablyinthelasttenyears.Thismaybe,inpart,becausewedonotunderstandthetypeorlevelofharminoursystems.Currentmethodsformeasuringharminmostsystemsaredisjointedandinadequate.Wewilldiscussmethodstomeasureandunderstandharmatawholesystemlevelaswellasawholepersonapproach.Dr.CarolHaraden,PhD,VicePresident,InstituteforHealthcareImprovement,USAD3:JoyatWork:WhythisissoVitalEvidencefromthefieldofpositivepsychologyclearlydemonstratesthatapositiveworkenvironmentisdirectlylinkedtoqualityperformance,excellenceinpractice,andahealthyfinancialbottomline.Thissessionwillreviewtheprinciplesofpositivepsychologyandanoperationalmethodologyforcreatingdramatic,sustainableculturechangeinahealthcareorganization.Non-linear,evidence-basedtechniquesaresharedinthisfast-paced,highlyinteractivesession.Participantswillhavepracticaltoolsforimmediateuseintheirworkplace.Dr.LakshamSwamy,MD,ChiefMedicalResident/VAChiefResidentinQualityandPatientSafety,BostonMedicalCenter,USADr.JoanneWatson,DeputyMedicalDirector,TorbayandDevonNHSFoundationTrust,UKDr.MohammedUsamaAlHomsi,SeniorConsultant,Oncology,NationalCenterforCancerCareandResearch,HamadMedicalCorporation,QatarD4:BuildingReliableSystemstoReduceDelaysandMissedDiagnosisDelaysindiagnosis,misdiagnosisormisseddiagnosiscanresultinsignificantpatientharm.IntheUnitedStates,arecentstudyEachyearintheU.S.,approximately12millionadultswhoseekoutpatientmedicalcarearemisdiagnosed,or1outof20adults.Therearethreedriverstoimprove:improvingthecognitiveprocess,improvingreliabilityofsupportingprocesses,andpatientengagement.Inthissession,facultywillfocusonmethodstoimprovethereliabilityofprocessestoreducedelaysandmisseddiagnosis.Mr.FrankFederico,RPh,VicePresident,InstituteforHealthcareImprovement,USADr.PoonamGupta,MBBS,CPHQ,FISQua,CMQ/OE,CQIA,QualityImprovementSpecialist,HeartHospitalHamadMedicalCorporation,QatarD5andE5:Qatar’spublichealthStrategyConsultation(

9

ThesessionwillprovideanoverviewoftheQatarPublicHealthStrategy2017-2022,detainingits16healthareaswhichincludediabetes,cardiovasculardisease,roadsafety,occupationalhealthandtobaccocessation.Attendeeswillalsolearnabouttheimportanceofpublichealthandthewayinwhicheffectivepublichealthinitiativescancreatetheenvironmentandconditionstoimprovethehealthandwellbeingofpopulations.Thesecondhalfofthesessionwillfeatureapaneldiscussion,providinganopportunityforfurtherexplanationanddebateonpublichealthissuesinQatar.Thesecondpartofthisextendsessionwilltakeplaceintheknowledgezoneinexhibitionall1whereeverybodywillhavetheopportunitytolearnevenmoreaboutthePublicHealthStrategyandfilloutthesurvey.SheikhMohammedAlThani,DirectorofPublicHealth,MinistryofPublicHealthDr.MariamAbdulmalik,ManagingDirectorofPrimaryHealthCorporationDr.AlanoodAlThani,ManagerofHealthPromotionandNon-CommunicableDiseases,MinistryofPublicHealthDr.AsmaAl-Thani,DeanofQatarUniversityandChairofQatarGenomeProgramCommitteeD6andE6:Diabetes(ExtendedSession)OurprevalenceofdiabetesinQatarisdoublethatoftheUS.Halftheadultpopulationisobeseandwehaveayoungerpopulationwhosufferthischronicdiseaseburden10yearsearlierthantheUS.In5years,70percentofadultQatariswillbeobeseand30percentwillhavediabetes.InthissessionwewillreviewtheprevalenceofthisdiseaseinQatar,considerhowwecandeliversafecaretoourpatientswithdiabetesandhighlightapproachestoimprovingpopulationhealth.Dr.StephenBeer,MD,Snr.ConsultantinMedicineHamadMedicalCorporation,QatarMs.JoannaButler,RN,MSc,Dip.Diabetes,ClinicalNurseSpecialistinDiabetes,HamadGeneralHospital,HamadMedicalCorporation,Qatar Dr.MahmoudAliZirie,HeadofEndocrinologyandDiabetes,HamadGeneralHospitalMs.MuneeraAbdulmohsinAlAli,Bsc,MA,FacultyHeadDietician,AlWakraHospital,HamadMedicalCorporation,QatarMs.ManalMusallamOthman,DirectorofDiabetesEducation,HamadMedicalCorporation,QatarD7:RiskManagementDifferently:ReactivecanbeassmartasProactiveHealthcareisaSafety-criticalindustrythatisfacingmultipleglobalchallengesrangingfromburdenofdiseasetoeconomicconstraintsinadditiontothecomplexityofthesysteminwhichorganizationsoperate.Thus,itisnecessaryfororganizationstohaverobustframeworktomanageRisksandensureSafety.Thissessionoffersanewwaytomanagingrisksandreviewingincidentswithahybridapproach:Smartreactive&Proactive.InspiredbyleadingconceptsinHumanFactorsScienceandSystemEngineering,theapproachisresultinginsignificantsystemimprovementsforPHCCwithanoticeablepositiveimpactonsafetycultureandstaffengagement.NawalKhattabi, Manager-RiskManagement&PatientSafety,PrimaryHealthcare Corporation,Qatar

10

E7:SustainabilityforvalueaddedhealthcareQuality

ThissessionoftheforumwillfocusontheregionalhealthsystemsimprovementexperiencesfromBahrain.Thesimilaritiesbetweenpopulationdemandandsystemchallengeswithothercountries,providesuswithagreatopportunitytosharethelearningbetweenusandsupportoureffortstoachievethebestforourpatients.Dr.KhalidBomatia,PresidentofBahrainQualitySociety,BahrainD8:CoordinatingPatientCareAcrosstheCareContinuum:IntegratingCareDeliveryEffectivelyThis65minutepresentationanddiscussionwillfocusonhowpatientcarequality,safety,efficiencyandeffectivenesscanbeenhancedbycoordinatingandintegratingcaredeliveryacrossmultipleclinicalsettings.Processes,structuresandtechnologywhichenableeffectivecarecoordination,preventunnecessaryreadmissionstoacutecareandsupportpatientsandfamilieswillbedescribed.Keyelementswillbeoutlinedtoenableeffectivecaremanagementforchronicdiseaseandimprovingpopulationhealth.Dr.AnnScottBlouin,RN,PhD,FACHE,ExecutiveVicePresidentofCustomerRelationsattheJointCommission,USAD9:TransformingPatientCare:UsinganAppreciativeActionResearchApproach(ExtendedSession)ActionResearchisan‘approach’oftakinganinquiringattitudeinasituationthatfocusesonwhatanorganizationdoeswell.HMCAHSandHHQI,inpartnershipwithAshridgeResearch,drawonaformofactionresearchcalled‘appreciativeinquiry’,astrengths-basedapproachthatallowsforbetterunderstandingandenhancing‘whatworks’.Theaimistoidentifywaysofworkingthatcanbesustained,makemoreresilienceandpromoteacultureoftransformativeinnovation.Inthissession;fourleadingteamswillsharetheirexperienceintransformingpatientcareusinganAppreciativeActionResearchapproach,thoseteamsare:AmbulanceService,EnhancedRecoveryAfterSurgery(ERAS),ClinicalCareImprovementTrainingProgram(CCITP)andtheAcuteMedicalAssessmentUnit(AMAU).Theoverallresearchquestionwas:“HowcanSustainable,ResilientandScalableImprovementsinPatientCarebeCreatedinHealthcareSystems?WhatisAppreciativeActionResearch?:Ms.WendyBriner,BSc,MSc,SystemicFamilyTherapist,CertEd,FRSA,AshridgeCentreforActionResearch,HultInternationalBusinessSchool,UK1.AmbulanceService:Mr.BrendonMorris,ExecutiveDirector,AmbulanceService,HamadMedicalCorporation,Qatar2.AMAU:Ms.FatmaElshaer,CaseManager,HamadMedicalCorporation,QatarandDr.MounirAtchan,ClinicalPharmacySpecialist,HamadMedicalCorporation,Qatar3.ERAS:Dr.WafikAmin,SeniorConsultant,Anesthesia,AlKhorHospital,HamadMedicalCorporation,Qatar4.CCITP:Ms.KhawlaAlAthamneh,DBA(QM),MSN(Edu.),BSN.,HeadofTrainingandEducation,HealthSystemsImprovement(HSI),HamadHealthcareQualityInstitute,HamadMedicalCorporation,Qatar

11

D10:HeartandHeadinHealthcareImprovementInhealthcareimprovement,headandheartarea“both/and”,notan“either/or”.Theheadmeansfollowingamethodology,settinggoals,collectingdata,creatingknowledge.Theheartmeansconnectingtoasharedpurpose,buildingenergyforchangeandcollaboratingwithothers.Inthislivelysession,wewillundertakeaninteractiveexercisetobalancesomeofthetensionsbetweenheadandhearttogetbetterimprovementoutcomes.Dr.HelenBevan,PHD,ChiefTransformationOfficerofNHSImprovingQuality,UK

10.25amto11.05am Break11.05amto12.10pm SimultaneousWorkshopsandLectures|SessionE|RepeatofSessionDorSecondPartof

ExtendedSessions12.10pmto1.30pm Lunch1.30pmto2.30pm PosterCompetitionAwardCeremony2.30pmto3.30pm Plenary4–Everyone’sJob:ImprovingHealthandHealthcareSimultaneously

Dr.JasonLeitch,MPH,PhD,NationalClinicalDirectorforHealthcareQualityandStrategy,UKThiskeynotewilldrawonglobalexamplesofchangeandimprovementoutliningpracticalstepsthatyoucantaketodeliverrealchangeinquality,quickly.Whetheryou’reaCEO,amanageroraclinicianthereisaroleforyouinthetransformation.Exampleswillincludeimprovingsafety,compassion,populationhealthandevenbroaderelementsofsocietysuchaseducationandcriminaljustice.

3.30pmto4pm ClosingRemarks

Dr.RonWyatt,ChiefQualityOfficer,HamadMedicalCorporation,DirectorofHamadHealthcareQualityInstitute,MEForumChair,Qatar