1 5 th Annual Middle East Forum on Quality and Safety in Healthcare Friday 5 May, 2017 | Doha, Qatar Time Pre-Conference Session 2pm to 4.30pm 1) Joy in Work for Clinical Leaders In this interactive session we will explore, discuss and define concepts around the joy and meaning in work as key healthcare professionals. We will look at how our compassionate, caring skills are central to our daily work and how these relate to psychological trust, team working and achieving desired outcomes in health. The role of clinical leaders in motivating and influencing staff’s perceptions of joy and meaning will be highlighted. There will be audience engagement around how stories can be used to understand more deeply these principles of joy and meaning in work. Dr. Ann Scott Blouin, RN, PhD, FACHE, Executive Vice President of Customer Relations at the Joint Commission, USA Dr. Joanne Watson, Deputy Medical Director, Torbay and Devon NHS Foundation Trust, UK 2) QI in Arabic Applying the basic principles of quality improvement in healthcare sector (Arabic session) Our common goal is to provide the best care always to all our patients. Join is in this healthcare improvement journey to achieve safe and effective healthcare to each and every patient, through a highly interactive workshop full of team work and fun learning. This workshop aims at introducing the basic principles of quality improvement to our audiences, which includes the ‘plan-do-study-act’ method. ) اﻟﺻﺣﯾﺔ اﻟرﻋﺎﯾﺔ ﻗطﺎع ﻓﻲ اﻟﺟودة ﻟﺗﺣﺳﯾن اﻷﺳﺎﺳﯾﺔ اﻟﻣﺑﺎدئ ﺗطﺑﯾق اﻟورﺷﺔ ھذه مّ ﻘدُ ﺗ( اﻟﻌرﺑﯾﺔ ﺑﺎﻟﻠﻐﺔ ﺗﺣﺳﯾن رﺣﻠﺔ ﻓﻲ إﻟﯾﻧﺎ اﻻﻧﺿﻣﺎم إﻟﻰ ﻧدﻋوﻛم. ﻣرﺿﺎﻧﺎ ﻟﺟﻣﯾﻊً داﺋﻣﺎ رﻋﺎﯾﺔ أﻓﺿل ﺗﻘدﯾم ﻓﻲ اﻟﻣﺷﺗرك ھدﻓﻧﺎ ﯾﺗﻣﺛل ﺧﻼل ﻣن اﻟﻣرﺿﻰ ﻟﺟﻣﯾﻊ وﻓﻌﺎﻟﺔ آﻣﻧﺔ ﺻﺣﯾﺔ رﻋﺎﯾﺔ ﺗوﻓﯾر ﻓﻲ واﻟﻣﺷﺎرﻛﺔ اﻟﺻﺣﯾﺔ اﻟرﻋﺎﯾﺔ ﻋﻣل ورﺷﺔ ﺣﺿور اﻟورﺷﺔ ھذه ﺗﺗﻣﯾز. اﻟﺻﺣﯾﺔ اﻟرﻋﺎﯾﺔ ﺟودة ﺗﺣﺳﯾن ﻣﺑﺎدئ ﺣول ﺗﻔﺎﻋﻠﯾﺔ ﺑ ﺄﻧﺷط روح ﺗﻌزز ﻣﻣﺗﻌﺔ ﺗﻌﻠﯾﻣﯾﺔ ﺔ اﻟﺟﻣﺎﻋﻲ و اﻟﻣﺷﺎرﻛﯾن، ﺑﯾن ﺗﺗﺿﻣن واﻟﺗﻲ اﻟﺟودة، ﻟﺗﺣﺳﯾن اﻷﺳﺎﺳﯾﺔ اﻟﻣﺑﺎدئ ﻋﻠﻰ اﻟﻣﺷﺎرﻛﯾن ﺗﻌرﯾف إﻟﻰ ﺗﮭدفاﻟﺗﺧطﯾط" ﻣﻧﮭﺟﯾﺔ اﻟﺗﻧﻔﯾذ ق ﱡ اﻟﺗﺣﻘ." اﻟﺗﺻﺣﯾﺢDr. Khalid Awad, Senior Consultant, Neuropediatrics, Hamad Medical Corporation, Qatar Dr. Noof Al Siddiqi, MD, Consultant, Dermatology and Venereology, Core Faculty, Communication Lead, CCITP, Hamad Medical Corporation, Qatar Dr. Amal Shaaban Abousaad, MD, DHA, Certified Lean SSBB, Assistant Executive Director Quality and Patient Safety, Hamad Medical Corporation, Qatar Mr. Almunzer Zakaria, Acting Assistant Executive Director of Quality and Patient Safety , Al Wakra Hospital , Hamad Medical Corporation, Qatar Dr. Khawla Al Athamneh, DBA (QM), MSN (Edu.), BSN., Head of Training and Education, Health Systems Improvement (HSI), Hamad Healthcare Quality Institute, Hamad Medical Corporation, Qatar
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5thAnnualMiddleEastForumonQualityandSafetyinHealthcare
Friday5May,2017|Doha,Qatar
Time Pre-ConferenceSession2pmto4.30pm(1) 1)JoyinWorkforClinicalLeaders
Inthisinteractivesessionwewillexplore,discussanddefineconceptsaroundthejoyandmeaninginworkaskeyhealthcareprofessionals.Wewilllookathowourcompassionate,caringskillsarecentraltoourdailyworkandhowtheserelatetopsychologicaltrust,teamworkingandachievingdesiredoutcomesinhealth.Theroleofclinicalleadersinmotivatingandinfluencingstaff’sperceptionsofjoyandmeaningwillbehighlighted.Therewillbeaudienceengagementaroundhowstoriescanbeusedtounderstandmoredeeplytheseprinciplesofjoyandmeaninginwork.Dr.AnnScottBlouin,RN,PhD,FACHE,ExecutiveVicePresidentofCustomerRelationsattheJointCommission,USADr.JoanneWatson,DeputyMedicalDirector,TorbayandDevonNHSFoundationTrust,UK
(2) 2)QIinArabicApplyingthebasicprinciplesofqualityimprovementinhealthcaresector(Arabicsession)Ourcommongoalistoprovidethebestcarealwaystoallourpatients.Joinisinthishealthcareimprovementjourneytoachievesafeandeffectivehealthcaretoeachandeverypatient,throughahighlyinteractiveworkshopfullofteamworkandfunlearning.Thisworkshopaimsatintroducingthebasicprinciplesofqualityimprovementtoouraudiences,whichincludesthe‘plan-do-study-act’method.
باللغة العربیة) تقدم ھذه الورشة تطبیق المبادئ األساسیة لتحسین الجودة في قطاع الرعایة الصحیة (
یتمثل ھدفنا المشترك في تقدیم أفضل رعایة دائما لجمیع مرضانا. ندعوكم إلى االنضمام إلینا في رحلة تحسین حضور ورشة عمل الرعایة الصحیة والمشاركة في توفیر رعایة صحیة آمنة وفعالة لجمیع المرضى من خالل
العمل ة تعلیمیة ممتعة تعزز روح أنشطبتفاعلیة حول مبادئ تحسین جودة الرعایة الصحیة. تتمیز ھذه الورشة تھدف إلى تعریف المشاركین على المبادئ األساسیة لتحسین الجودة، والتي تتضمن بین المشاركین، و الجماعي
منھجیة "التخطیط التنفیذ – التحقق – التصحیح". – Dr.KhalidAwad,SeniorConsultant,Neuropediatrics,HamadMedicalCorporation,QatarDr.NoofAlSiddiqi,MD,Consultant,DermatologyandVenereology,CoreFaculty,CommunicationLead,CCITP,HamadMedicalCorporation,QatarDr.AmalShaabanAbousaad,MD,DHA,CertifiedLeanSSBB,AssistantExecutiveDirectorQualityandPatientSafety,HamadMedicalCorporation,QatarMr.AlmunzerZakaria,ActingAssistantExecutiveDirectorofQualityandPatientSafety,AlWakraHospital,HamadMedicalCorporation,QatarDr.KhawlaAlAthamneh,DBA(QM),MSN(Edu.),BSN.,HeadofTrainingandEducation,HealthSystemsImprovement(HSI),HamadHealthcareQualityInstitute,HamadMedicalCorporation,Qatar
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3)PatientandFamilyCenteredCareImprovingthepatient’sexperienceofcareisoneofthethreekeycomponentsoftheIHITripleAim.HamadMedicalCorporation,alongwithmultipleotherhealthcareproviders,isusingtheTripleAimtounderpinsystem-widetransformationalchangeandimprovementandinensuringpatientsbecomemeaningfulpartnersintheircare.Butwhatdoesdeliveringapositivepatientexperienceofcaremeaninpracticalterms?ThissessionwilldelveintohoeHamadMedicalCorporationandotherorganizationsareusinginnovativemethodstolisten,learnandlead.Mr.NasserAlNaimi,DeputyChiefQualityOfficer,PatientExperienceandCo-DirectorforHamadHealthcareQualityInstitute,HamadMedicalCorporation,QatarMr.BenPanton,ActingAssistantExecutiveDirector,CenterforPatientExperienceandStaffEngagement,HamadMedicalCorporation,QatarMr.BenSmith,ProjectDirector,CenterforPatientExperienceandStaffEngagement,HamadMedicalCorporation,QatarMr.AdilBashirAhmed,Asst.ExecutiveDirectorCorporateCustomerServices,HamadMedicalCorporation,Qatar
(3) 4)HowtobeaGreatChangeAgentIt’stoughbeingachangeagent,particularlywhenotherpeopledon’twanttochange.Yetbigchangehappensinhealthcareorganizationsonlybecauseofheretics:passionatepeoplewhoarewillingtotakeresponsibilityforchange.Suchindividualssupportorganizationalgoals,butalsowanttochangeexistingthinkingandpracticeandimprovecareforpatients.Thesessionprovidesatoolkitforsurvivingandthrivingasachangeagent.Dr.HelenBevan,PHD,ChiefTransformationOfficerofNHSImprovingQuality,UK
(4) 5)UsingLeanToolstoSupportImprovementWhilst‘lean’isanorganization-widephilosophy,wecanutilizesomeofthetoolstoenhanceimprovementsintheflowofourpatientsthroughthecarepathway.ThesessionwillexplainsomeofthosetoolsandwewillhearfromHMCcolleagueswhohaveusedthesetoolsatthefrontline.Mr.JonathanGrellier,BSc,MSc,HeadofImprovement,KingstonHospitalFoundation,UKMr.EdJebson,BEng,PGD,TransformationPortfolioManager,Guy’sandStThomas’,UKDr.HumairaSiddiqui,Sr.ConsultantHospitalMedicineProgram,DepartmentofGeneralMedicine,HamadGeneralHospital,HamadMedicalCorporationandAssistantProfessorofClinicalMedicineatWeillCornellMedicalCollege,QatarDr.MylaiGuerrero,QualityandPatientSafetyCoordinator,CorporateMedicalAdministration,HamadMedicalCorporation,QatarDr.PoonamGupta,MBBS,CPHQ,FISQua,CMQ/OE,CQIA,QualityImprovementSpecialist,HeartHospitalHamadMedicalCorporation,Qatar
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Saturday6May,2017|Doha,QatarTime Session7am RegistrationandCoffee8amto9am OpeningCeremony9amto10am Plenary1–SafetyasaNationalPriorityforTripleAim
Mr.DerekFeeley,PresidentandCEO,InstituteforHealthcareImprovement,USAIHI's belief is that new designs must be developed to simultaneously pursue three dimensions, which they call the “Triple Aim”:
• Improving the patient experience of care (including quality and satisfaction); • Improving the health of populations; and • Reducing the per capita cost of health care.
DerekFeeleywillexplainhowtheIHITripleAimcanbeusedasaframeworkforoptimizinghealthsystemperformance.
10amto10.30am Break10.30amto11.35am SimultaneousWorkshopsandLectures|SessionA|Thesesessionsrepeatinorare
extendedtoSessionBA1:PatientExperience:AUniversalTruthThisinteractiveworkshopexplorestherelevanceandtransformationalpowerofperson-centeredcarefromthephysicianandpatientperspective.TiffanyChristensen,patient,opensthedoortoexploringhowpartnershipwithpatientsinhealthcarecanbeoperationalizedandspread.Dr.JoanneWatsonshareslearningtodemonstratetheinternationalapplicationofresearchinthisfield.Dr.JoanneWatson,DeputyMedicalDirector,TorbayandDevonNHSFoundationTrust,UKMs.TiffanyChristensen,PatientandFamilyandEngagementSpecialist,NorthCarolinaQualityCenter,USAA2:RootCauseAnalysis–TurningDataandImprovementintoLearningandImprovementManyorganizationshaveinvestedsignificantresourceandefforttoimprovesafetyandqualityyetpatientsregularlycontinuetoexperienceharm.DoRCAsconductedatyourorganizationresultinimprovementandpreventfurtherharm?Mightitbethatwedonotfullyunderstandtheproblemwearetryingto‘fix’?Duringthissession,participantswilluseacasestudyinordertolearnhowtoconductaRootCauseAnalysisthatwillhelpthemdiagnosethequalityandsafetyissuesathandandconnecttheirfindingstoimprovement.Dr.CarolHaraden,PhD,VicePresident,InstituteforHealthcareImprovement,USAA3:SepsisKills:theChallengesandSolutionstoReducingMortalityDidyouknowthatsepsisisamajorpublichealthconcern,accountingformorethan$20billion(5.2%)oftotalUnitedStates(US)hospitalcostsin2011.Morecommonthan
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myocardialinfarction,sepsisnowclaimsmorelivesthananycancer.Ifnotrecognizedearlyandtreatedpromptly,itcanleadtoshock,multiorganfailureanddeath.Inthishighlyinformativesession,wewillreviewthechallenges,barriersandsolutionstoprovidinghighlyreliablecaretopatientswithsepsis,withexamplesfrombothNHSScotlandandHamadMedicalCorporation,Qatar.Prof.KevinRooney,MBChB,FRCA,FFICM,FRCP,ProfessorofCareImprovement,UniversityoftheWestofScotland,UKDr.AhmedLabib,FRCAFFICMEDICMSc,SeniorConsultantforECMO,ICMandAnesthesia,HamadMedicalCorporation,QatarMr.BrentForeman,MAM(H),BHlthSc(N),RN,AssistantExecutiveDirectorofNursing,PolicyandPractice,CorporateNursing,HamadMedicalCorporation,QatarA4andB4:AdvancedQI(ExtendedSession)ThisAdvancedQIWorkshopwillfocusprimarilyonthesecondquestionintheModelforImprovementi.e.Howwillyouknowthatachangeisanimprovement?Itwillchallengeparticipantstothinkaboutwhytheyaremeasuringperformance,provideanoverviewofthemilestonesinthequalitymeasurementjourneyandhelpparticipantsunderstandvariationconceptually.Inadditionwewillreviewtheapplicationanduseofruncharts,takeadeeperdiveintotheselectionandinterpretationofShewhartchartsandrealizetheimportanceoflinkingmeasurementeffortstoimprovementstrategies.Dr.RobertLloyd,PhD,VicePresident,InstituteforHealthcareImprovement,USADr.YasserAlotaibi,MD,SSFM,ABFM,MedicalOfficerandQualityImprovementOfficer,MinistryofDefense,KSAA5:LeadinginaCrisis:ThePowerofTransparencySeriousclinicaleventscanhaveasevereimpactonpatientsandfamilies,staff,andorganizations.Thissessionwillreviewthecurrentstrengthsandweaknessesofbusinessandhealthcareapproachestocrisismanagement;outlinewhatshouldbedonebeforeacrisis,includingculture,crisismanagementteam/plan,andpolicies;anddetailtheresponsewhenacrisisoccurs,includingprioritiesofthepatientandfamily,front-linestaff,andtheorganization.Dr.KevinStewart,DirectoroftheClinicalEffectivenessandEvaluationUnitattheRoyalCollegeofPhysiciansofLondon,QualityImprovementFellow,UKA6:HumanTechnicalInterfaceAprimarypurposeofhuman-systemsintegration(humanfactors)considerationsittofacilitatehuman-technologyinteractionsandtoreduceoreliminatechancesof“humanerror”anditsresultantharms.Researchhasshownthatonmanyoccasions,theerrorandtheresultantfailuresareboththeattributeandtheeffectofamultitudeoffactors,suchas,poorworkstationandworkplacedesigns,unbalancedworkload,(cumulative)fatigue,complicatedoperationalprocesses,unsafeconditions,faultymaintenance,disproportionateattentiontoproduction,ineffectivetraining,poorplanning,andanoverallweak
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organizationalsafetyculture.Thisworkshopprovidesanoverviewofprimaryhumanfactors(micro-andmacro-ergonomics)considerationswithsomeexamplesforhealthcare.Dr.NajmedinMeshkati,ProfessorofCivil/EnvironmentalEngineering;Industrial&SystemsEngineeringandInternationalRelationsattheUniversityofSouthernCalifornia,USAA7andB7:QualityImprovementmadesimple(ExtendedSession)Healthcareprofessionalsaroundtheworldhavebeenusinganewscience,improvementscience,toimprovethecaretheydelivertopatientsandalsotoimprovetheirworkingday.Thisishowyoucangetridoftheglitchesintheprocessthatfrustrateyou,howyoulearntodelivertheBestCareAlways.Dr.MozaAlIshaq,PhD,MSc,MNS,IA,PHIF,DipHM,DipIC,RN,BSN,ExecutiveDirectorClinicalTransformationCorporateQualityPatientSafetyProgram,HamadMedicalCorporation,QatarDr.JameelaAlAjmi,MD,ExecutiveDirectorCorporateInfectionPreventionandControl,SeniorConsultant,IHIFellow,HamadMedicalCorporation,QatarA8:MedicationSafetyMedicinehasbecomethemostcommonformoftherapeuticinterventioninhealthcare.Thereareanumberofstepsinusingmedication,whichmeanstherearealsoanumberopportunitiesforerror.Doctors,patients,andhealthprofessionalshavearesponsibilitytominimizepatientharmcausedbytheseerrors.Doyouknowwhatthemostcommonerrorsareinyourorganization?Duringthissession,thefacultywilldescribewhyerrorshappenandwhatactionscanbetakentomakemedicationusesafer.Dr.AnasHamad,PhD,MSc,DMS,BPharm,RPhDirectorofPharmacyDepartment,NCCCR,andHeadofMedicationSafetyandQualityCenter, PharmacyExecutive,HamadMedicalCorporation,QatarMr.FrankFederico,RPhVicePresident,InstituteforHealthcareImprovement,USAA9andB9:ReducingDelaysintheCareofMedicalPatients(ExtendedSession)Didyouknowthatwhenwehavepatientsreceivingcareinthewrongenvironmentwewillhaveanincreaseinmortalityofsome10percent?Theothersideofthatisthatwithpoorpatientsafetyweincreasethedelaysinthesystem.HMChasbeenworkingtoimprovetheflowofmedicalpatientsandreducethedelaysincare.WewillhearfromfrontlinestaffhowtheyhaveusedleantoolstoreducewaitsintheEDandtodischargepatientssafelyassoonastheyareready.Ms.CarolynVolker,AssistantExecutiveDirector,PatientFlow,HMCMr.DawoudJamous,DirectorofClinicalBedManagement,HamadGeneralHospital,HMCMs.JishaEappen,HeadNurse,ClinicalBedManagement,HamadGeneralHospital,HMCMs.SehamHenidy,DirectoroftheCaseManagementDepartment,HamadGeneralHospital,HMCMr.EsmatSwallmeh,Bsc(N),MSc(N),MScHealthcareManagement,DirectorofNursing
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forAcuteMedicineandAMAU,HMCMr.BejoyChako,RN,BSN,PGDEMS,MBA,HeadNurse,EmergencyDepartment,HamadGeneralHospital,HMC
11.35amto1pm Lunch
1pmto2.05pm SimultaneousLecturesandWorkshops|SessionB|RepeatofSessionA/SecondPartofSessionAforExtendedSessions
2.05pmto2.25pm TransitiontoPlenary2
2.25pmto3.30pm Plenary2–PartneringwithPatients:ABed’sEyeViewThepaceofchangeinhealthcaretodayisbreathtaking,andoneofthemostpowerfulandeffectivechangesispartneringwithpatientsindesigninggoalsandredesigningcaresystems.Inthissession,we’llsharenewideasforpartneringwithpatients,andwe’llshareresultsincludingbetterhealthoutcomes,highersatisfactionforbothstaffandpatients,andlowercosts.We’llsharethepatient’sviewsandthestaffviews,andencouragethedevelopmentofactionplansforyourreturn.Ms.TiffanyChristensen,PatientandFamilyandEngagementSpecialist,NorthCarolinaQualityCenter,USAMs.MaureenBisognano,PresidentEmeritaandSeniorFellow,InstituteforHealthcareImprovement,USA
3.30pmto4pm Break
4pmto5.05pm SimultaneousSessions|SessionC|ThesesessionsdonotrepeatC1:PechaKuchaAcrosstheglobe,PechaKuchaisoneofthefastest-growingnewwaystomakepresentationsandspreadlearningandideasquicklyandeffectively.SevendiverseleadersandchampionsofqualityimprovementwillpresentwhathealthandhealthcaremeanstotheminaPechaKucha-styleformat.Eachpresenterwillshow20images,eachonefor20seconds,andeachpresentationwilllastjustsixminutesand40seconds.Participantswillcomeawayfeelingengagedandinspired!Facilitator:Dr.HelenBevan,PHD,ChiefTransformationOfficerofNHSImprovingQuality,UKSpeakers:Dr.LakshamSwamy,MD,ChiefMedicalResident/VAChiefResidentinQualityandPatientSafety,BostonMedicalCenter,USAMs.TiffanyChristensen,PatientandFamilyandEngagementSpecialist,NorthCarolinaQualityCenter,USAMr.FrankFederico,RPhVicePresident,InstituteforHealthcareImprovement,USAProf.KevinRooney,MBChB,FRCA,FFICM,FRCP,ProfessorofCareImprovement,UniversityoftheWestofScotland,UKDr.AmalShaabanAbousaad,MD,DHA,CertifiedLeanSSB,AssistantExecutiveDirector,QualityandPatientSafety,HamadMedicalCorporation,QatarDr.AnasHamad,PhD,MSc,DMS,BPharm,RPhDirectorofPharmacyDepartment,NCCCR,andHeadofMedicationSafetyandQualityCenter, PharmacyExecutive,HamadMedical
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Corporation,QatarDr.JoanneWatson,DeputyMedicalDirector,TorbayandDevonNHSFoundationTrust,UKC2:TeachingImprovementThroughGamesInthisinteractiveworkshop,participantswilllearnhowtoapplytheoryandpredictionwhiledesigningandcompletingsmalltestsofchangeduringasimulationexercise.Joinusaswedemonstratetheimportanceofbuildingimprovementcapabilityandteamwork.Dr.RobertLloyd,PhD,VicePresident,InstituteforHealthcareImprovement,USADr.AkhnuwkhJones,Consultant,MedicineDepartmentHamadMedicalCorporation,QatarDr.MukeshThakur,Consultant,MedicineDepartment,HamadMedicalCorporation,Qatar
5.05pmto7pm PosterpresentationsandprofessionalnetworkingintheKnowledgeZone
Sunday7May,2017|Doha,QatarTime Session7am Registrationandcoffee7.30amto8am WelcomeandOpeningRemarks
MEForumCo-Chairs8amto9am Plenary3–SafetyandReliabilityofLargeScaleSystems
Dr.NajmedinMeshkati,ProfessorofCivil/EnvironmentalEngineering;Industrial&SystemsEngineeringandInternationalRelationsattheUniversityofSouthernCalifornia,USAMajorcatastrophesarecausedbyamultitudeoffactorsthatcancompromisebarrierstothelossofcontrolorbreachdefensesforsafefunctioningofintendedsystems.Thesafetyculturegoesbeyondspecificrulesandroteadherencetostandardoperatingproceduresinanyorganization.Creatinghealthysafetyculturemeansinstillingattitudesandpracticesinindividualsandorganizationsthatensuresafetyconcernsareproactivelyaddressedandtreatedashighpriority.Anorganizationfosteringstrongsafetycultureencouragesemployeestocultivateaquestioningattitude,aprudentapproachtoallaspectsoftheirjobs,andcreatesopencommunicationbetweenemployeesandmanagement.Thistalksurveysthesafetyandreliabilityofabove-mentionedsystemsandaddressesthevitalroleofahealthysafetyculture.
9amto9.20am Break9.20amto10.25am SimultaneousWorkshopsandLectures|SessionD|Thesesessionsrepeatinorare
extendedtoSessionE(exceptforD7–E7)D1:BetterQualityThroughBetterMeasurementThissessionwillprovideparticipantsachancenotonlytounderstandthemilestonesinthequalitymeasurementjourneybutalsotoapplythemtotheirwork.Facultywillofferguidanceandpracticaltipsforselectingmeasures,specifyingoperationaldefinitions,andbuildingdatacollectionplans.Bothconceptualandstatisticalapproachestounderstandingvariationwillbereviewed.Guidancewillalsobeprovidedonhowtobuildstrategicdashboardsandimprovethevisualdisplayofdata.Dr.RobertLloyd,PhD,VicePresident,InstituteforHealthcareImprovement,USA
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Dr.AkhnuwkhJones,Consultant,MedicineDepartment,HamadMedicalCorporation,QatarDr.MukeshThakur,Consultant,MedicineDepartment,HamadMedicalCorporation,QatarD2:MeasuringWholeSystemandWholePersonHarmThelevelofharminacutecarehasnotdeclinedappreciablyinthelasttenyears.Thismaybe,inpart,becausewedonotunderstandthetypeorlevelofharminoursystems.Currentmethodsformeasuringharminmostsystemsaredisjointedandinadequate.Wewilldiscussmethodstomeasureandunderstandharmatawholesystemlevelaswellasawholepersonapproach.Dr.CarolHaraden,PhD,VicePresident,InstituteforHealthcareImprovement,USAD3:JoyatWork:WhythisissoVitalEvidencefromthefieldofpositivepsychologyclearlydemonstratesthatapositiveworkenvironmentisdirectlylinkedtoqualityperformance,excellenceinpractice,andahealthyfinancialbottomline.Thissessionwillreviewtheprinciplesofpositivepsychologyandanoperationalmethodologyforcreatingdramatic,sustainableculturechangeinahealthcareorganization.Non-linear,evidence-basedtechniquesaresharedinthisfast-paced,highlyinteractivesession.Participantswillhavepracticaltoolsforimmediateuseintheirworkplace.Dr.LakshamSwamy,MD,ChiefMedicalResident/VAChiefResidentinQualityandPatientSafety,BostonMedicalCenter,USADr.JoanneWatson,DeputyMedicalDirector,TorbayandDevonNHSFoundationTrust,UKDr.MohammedUsamaAlHomsi,SeniorConsultant,Oncology,NationalCenterforCancerCareandResearch,HamadMedicalCorporation,QatarD4:BuildingReliableSystemstoReduceDelaysandMissedDiagnosisDelaysindiagnosis,misdiagnosisormisseddiagnosiscanresultinsignificantpatientharm.IntheUnitedStates,arecentstudyEachyearintheU.S.,approximately12millionadultswhoseekoutpatientmedicalcarearemisdiagnosed,or1outof20adults.Therearethreedriverstoimprove:improvingthecognitiveprocess,improvingreliabilityofsupportingprocesses,andpatientengagement.Inthissession,facultywillfocusonmethodstoimprovethereliabilityofprocessestoreducedelaysandmisseddiagnosis.Mr.FrankFederico,RPh,VicePresident,InstituteforHealthcareImprovement,USADr.PoonamGupta,MBBS,CPHQ,FISQua,CMQ/OE,CQIA,QualityImprovementSpecialist,HeartHospitalHamadMedicalCorporation,QatarD5andE5:Qatar’spublichealthStrategyConsultation(
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ThesessionwillprovideanoverviewoftheQatarPublicHealthStrategy2017-2022,detainingits16healthareaswhichincludediabetes,cardiovasculardisease,roadsafety,occupationalhealthandtobaccocessation.Attendeeswillalsolearnabouttheimportanceofpublichealthandthewayinwhicheffectivepublichealthinitiativescancreatetheenvironmentandconditionstoimprovethehealthandwellbeingofpopulations.Thesecondhalfofthesessionwillfeatureapaneldiscussion,providinganopportunityforfurtherexplanationanddebateonpublichealthissuesinQatar.Thesecondpartofthisextendsessionwilltakeplaceintheknowledgezoneinexhibitionall1whereeverybodywillhavetheopportunitytolearnevenmoreaboutthePublicHealthStrategyandfilloutthesurvey.SheikhMohammedAlThani,DirectorofPublicHealth,MinistryofPublicHealthDr.MariamAbdulmalik,ManagingDirectorofPrimaryHealthCorporationDr.AlanoodAlThani,ManagerofHealthPromotionandNon-CommunicableDiseases,MinistryofPublicHealthDr.AsmaAl-Thani,DeanofQatarUniversityandChairofQatarGenomeProgramCommitteeD6andE6:Diabetes(ExtendedSession)OurprevalenceofdiabetesinQatarisdoublethatoftheUS.Halftheadultpopulationisobeseandwehaveayoungerpopulationwhosufferthischronicdiseaseburden10yearsearlierthantheUS.In5years,70percentofadultQatariswillbeobeseand30percentwillhavediabetes.InthissessionwewillreviewtheprevalenceofthisdiseaseinQatar,considerhowwecandeliversafecaretoourpatientswithdiabetesandhighlightapproachestoimprovingpopulationhealth.Dr.StephenBeer,MD,Snr.ConsultantinMedicineHamadMedicalCorporation,QatarMs.JoannaButler,RN,MSc,Dip.Diabetes,ClinicalNurseSpecialistinDiabetes,HamadGeneralHospital,HamadMedicalCorporation,Qatar Dr.MahmoudAliZirie,HeadofEndocrinologyandDiabetes,HamadGeneralHospitalMs.MuneeraAbdulmohsinAlAli,Bsc,MA,FacultyHeadDietician,AlWakraHospital,HamadMedicalCorporation,QatarMs.ManalMusallamOthman,DirectorofDiabetesEducation,HamadMedicalCorporation,QatarD7:RiskManagementDifferently:ReactivecanbeassmartasProactiveHealthcareisaSafety-criticalindustrythatisfacingmultipleglobalchallengesrangingfromburdenofdiseasetoeconomicconstraintsinadditiontothecomplexityofthesysteminwhichorganizationsoperate.Thus,itisnecessaryfororganizationstohaverobustframeworktomanageRisksandensureSafety.Thissessionoffersanewwaytomanagingrisksandreviewingincidentswithahybridapproach:Smartreactive&Proactive.InspiredbyleadingconceptsinHumanFactorsScienceandSystemEngineering,theapproachisresultinginsignificantsystemimprovementsforPHCCwithanoticeablepositiveimpactonsafetycultureandstaffengagement.NawalKhattabi, Manager-RiskManagement&PatientSafety,PrimaryHealthcare Corporation,Qatar
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E7:SustainabilityforvalueaddedhealthcareQuality
ThissessionoftheforumwillfocusontheregionalhealthsystemsimprovementexperiencesfromBahrain.Thesimilaritiesbetweenpopulationdemandandsystemchallengeswithothercountries,providesuswithagreatopportunitytosharethelearningbetweenusandsupportoureffortstoachievethebestforourpatients.Dr.KhalidBomatia,PresidentofBahrainQualitySociety,BahrainD8:CoordinatingPatientCareAcrosstheCareContinuum:IntegratingCareDeliveryEffectivelyThis65minutepresentationanddiscussionwillfocusonhowpatientcarequality,safety,efficiencyandeffectivenesscanbeenhancedbycoordinatingandintegratingcaredeliveryacrossmultipleclinicalsettings.Processes,structuresandtechnologywhichenableeffectivecarecoordination,preventunnecessaryreadmissionstoacutecareandsupportpatientsandfamilieswillbedescribed.Keyelementswillbeoutlinedtoenableeffectivecaremanagementforchronicdiseaseandimprovingpopulationhealth.Dr.AnnScottBlouin,RN,PhD,FACHE,ExecutiveVicePresidentofCustomerRelationsattheJointCommission,USAD9:TransformingPatientCare:UsinganAppreciativeActionResearchApproach(ExtendedSession)ActionResearchisan‘approach’oftakinganinquiringattitudeinasituationthatfocusesonwhatanorganizationdoeswell.HMCAHSandHHQI,inpartnershipwithAshridgeResearch,drawonaformofactionresearchcalled‘appreciativeinquiry’,astrengths-basedapproachthatallowsforbetterunderstandingandenhancing‘whatworks’.Theaimistoidentifywaysofworkingthatcanbesustained,makemoreresilienceandpromoteacultureoftransformativeinnovation.Inthissession;fourleadingteamswillsharetheirexperienceintransformingpatientcareusinganAppreciativeActionResearchapproach,thoseteamsare:AmbulanceService,EnhancedRecoveryAfterSurgery(ERAS),ClinicalCareImprovementTrainingProgram(CCITP)andtheAcuteMedicalAssessmentUnit(AMAU).Theoverallresearchquestionwas:“HowcanSustainable,ResilientandScalableImprovementsinPatientCarebeCreatedinHealthcareSystems?WhatisAppreciativeActionResearch?:Ms.WendyBriner,BSc,MSc,SystemicFamilyTherapist,CertEd,FRSA,AshridgeCentreforActionResearch,HultInternationalBusinessSchool,UK1.AmbulanceService:Mr.BrendonMorris,ExecutiveDirector,AmbulanceService,HamadMedicalCorporation,Qatar2.AMAU:Ms.FatmaElshaer,CaseManager,HamadMedicalCorporation,QatarandDr.MounirAtchan,ClinicalPharmacySpecialist,HamadMedicalCorporation,Qatar3.ERAS:Dr.WafikAmin,SeniorConsultant,Anesthesia,AlKhorHospital,HamadMedicalCorporation,Qatar4.CCITP:Ms.KhawlaAlAthamneh,DBA(QM),MSN(Edu.),BSN.,HeadofTrainingandEducation,HealthSystemsImprovement(HSI),HamadHealthcareQualityInstitute,HamadMedicalCorporation,Qatar
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D10:HeartandHeadinHealthcareImprovementInhealthcareimprovement,headandheartarea“both/and”,notan“either/or”.Theheadmeansfollowingamethodology,settinggoals,collectingdata,creatingknowledge.Theheartmeansconnectingtoasharedpurpose,buildingenergyforchangeandcollaboratingwithothers.Inthislivelysession,wewillundertakeaninteractiveexercisetobalancesomeofthetensionsbetweenheadandhearttogetbetterimprovementoutcomes.Dr.HelenBevan,PHD,ChiefTransformationOfficerofNHSImprovingQuality,UK
10.25amto11.05am Break11.05amto12.10pm SimultaneousWorkshopsandLectures|SessionE|RepeatofSessionDorSecondPartof
ExtendedSessions12.10pmto1.30pm Lunch1.30pmto2.30pm PosterCompetitionAwardCeremony2.30pmto3.30pm Plenary4–Everyone’sJob:ImprovingHealthandHealthcareSimultaneously
Dr.JasonLeitch,MPH,PhD,NationalClinicalDirectorforHealthcareQualityandStrategy,UKThiskeynotewilldrawonglobalexamplesofchangeandimprovementoutliningpracticalstepsthatyoucantaketodeliverrealchangeinquality,quickly.Whetheryou’reaCEO,amanageroraclinicianthereisaroleforyouinthetransformation.Exampleswillincludeimprovingsafety,compassion,populationhealthandevenbroaderelementsofsocietysuchaseducationandcriminaljustice.
3.30pmto4pm ClosingRemarks
Dr.RonWyatt,ChiefQualityOfficer,HamadMedicalCorporation,DirectorofHamadHealthcareQualityInstitute,MEForumChair,Qatar
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