30 Day Customer Experience Challenge

www.360Connext.com  

Accept the

30 Day �Customer experience

challenge

We’ve made the challenge simple.

30 short and actionable tasks will be provided one at a time. One for each day.

Each task is designed to improve the

experience customers have with your business.

Do you accept?

Swipe the page if you’re ready to stop stalling.

!

day one

day two

day three

day four

day five

day six

day seven

Week  1  Recap  Boost  team  performance  and  culture  by:    •  Reminding  them  their  work  is  connected  to  

the  customer.  •  Giving  construcDve  feedback.  Help  them  help  

you!  •  IdenDfying  your  customer  experience  

mission,  and  insDlling  it  in  everything  from  your  contracts  to  invoices  to  internal  meeDngs.  

•  Unite  behind  a  community  service  project.  

 (High  fives  all  around  for  making  it  through  the  first  week!)  

day eight

day Nine

day ten

day eleven

day twelve

day thirteen

day fourteen

Week  2  Recap  Make  your  interacDons  in  your  customer  journey  the  best  they  can  be  by:    •  Calling  your  best  customer  –  and  the  one  you  

lost  –  to  ask  what  you  could  do  beQer.  •  Comparing  retailers  you  love  and  dislike  –  

what  touchpoints  can  you  learn  from  them?    •  Make  your  enDre  website  cohesive  with  your  

brand  personality  –  that  includes  your  ‘Page  Not  Found’  404  page!  

 (14  days  in,  and  you’re  improving  employee  engagement  and  

making  the  customer  journey  unique  to  your  brand.  Way  to  go!)  

day fifteen

day sixteen

day seventeen

day eighteen

day nineteen

.

day Twenty

day Twenty one

Week  3  Recap  Reflect,  research  and  build  rapport  by:    •  ReflecDng  (and  documenDng)  what  you  want  

customers  to  say  about  your  brand.  •  Researching  social  media  for  informaDon  

customers  are  looking  for  and  use  to  inform  your  next  move!    

•  Thanking  your  employees  and  customers  with  handwriQen  notes.  

•  Making  your  website  trustworthy  through  personalizaDon.  

(One  more  week  to  go,  and  you  will  be  a  true  customer  experience  champion!)  

day Twenty two

day Twenty three

day Twenty four

day Twenty five

day Twenty six

day Twenty seven

day Twenty eight

day Twenty nine

day thirty

Week  4  Recap  Act  on  your  customer  experience  mission  by:    •  Establishing  your  customer  experience  

mission  and  values.  For  good.    •  Being  transparent.    •  Involving  your  employees  and  customers  in  

processes  and  le`ng  them  see  a  liQle  behind  the  scenes.    

(CongratulaDons!!  You’ve  commiQed  to  your  customers!)    

The  30  Day  Customer  Experience  Challenge  has  no  expiraDon  date.  

 If  you  were  not  able  to  complete  all  Dps,  this  

ebook  will  always  be  here.    

But  your  customers?    

They  might  not.      

Your  customers  will  be  loyal  to  you  as  long  as  you  are  loyal  to  them.    

 Here’s  to  you  and  your  customers!      

In  the  End..  

www.360Connext.com