1401 SAP Customer Connection for SAP EAM Plant Maintenance 2014
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8/19/2019 1401 SAP Customer Connection for SAP EAM Plant Maintenance 2014
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Orange County Convention Center
Orlando, Florida | June 3-5, 2014
SAP Customer Connection for SAP EAMPlant Maintenance (2014)Bob Pennington / Hemant Rathod
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The information in this presentation is confidential and proprietary to SAP and may not be disclosed without
the permission of SAP. This presentation is not subject to your license agreement or any other service or
subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this
document or any related presentation, or to develop or release any functionality mentioned therein. This
document, or any related presentation and SAP's strategy and possible future developments, products and
or platforms directions and functionality are all subject to change and may be changed by SAP at any time
for any reason without notice. The information in this document is not a commitment, promise or legal
obligation to deliver any material, code or functionality. This document is provided without a warranty of any
kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness
for a particular purpose, or non-infringement. This document is for informational purposes and may not be
incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except
if such damages were caused by SAP´s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results
to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making
purchasing decisions.
Legal disclaimer
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Agenda
Introduction Customer Connection Program
What has been accomplished so far
Current status of EAM Plant Maintenance 2014 project
Recommended process from ASUG
Q & A?
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SAP Influencing Programs for customers
SAP offers three channels for customer influence,
each with a different focus:
VisionInnovationImprovement
Today’s Solution
Customer Connection
Improvements
Planned Solution
Customer Engagement
Initiative
Next Products and
Solutions
Future Directions
Executive Advisory
Councils
Strategic Concepts
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Customer Connection is the influencing channel for customers
to improve today’s products and solutions
Improvement
Today’s Solution
Customer
Connection
Improvements
Channel for small enhancements & improvements of
SAP products and solutions
Improvement delivery takes place via SAP Notes and SP’s
Open channel to SAP User Groups/Customer Communities
The program is driven by SAP customers, structured in
Focus Topic projects
Proven collaboration model established:SAP and customers co-operate in Focus Topic projects
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How Customer Connection Focus Topics are defined
Customer Connection program follows a project approach
SAP customers (user groups/communities) request Focus Topic (= scope of specific project)
SAP defines Focus Topic projects with fast cycle times and dedicated scope
Each project within the Customer Connection program has a specific timeline
Focus Topic RoadmapCustomer Connection Engagement
Evaluate requested Focus Topic
Check criteria for a Focus Topic project
Transparency on decision based on:
• Market demand/customer base
• Active User Groups• Available and allocated capacity
Approved projects
Defined project timeline
Focus Topic definition process
Focus Topic requested by
customers
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Contribute and Benefit from Customer Connection
Tool Framework
Benefit and Use
Identify potentials and find relevant
improvements for your SAP products
Use established maintenance processes
(Note/SP implementation)
Contribute and Influence Submit Improvement Requests
Discuss, subscribe and exchange with others
influence.sap.com sapimprovementfinder.com
New projects with start in June 2014
• EAM Plant Maintenance (2014)
• Document Management (2014)
• Quality Management (2014)
Contact project manager for
details: zeliha.dikmen@sap.com
• Plant Maintenance / Enterprise
Asset Management
• Project and Portfolio
Management
• Project System (in development)
• Document Management(in selection)
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YOUR take away…
USE delivered improvements GET INVOLVED in ongoing
Focus Topic projectsREQUEST new Focus Topic
project
Search for useful improvements onSAP Improvement Finder
Download and adopt relevant
Improvement Note/SP
Follow your area of interest onCustomer Influence and get
informed about new and upcoming
Focus Topic projects
Submit your improvement request
for projects in COLLECT phase
Drive Customer Connectionopportunity within your community
Get aligned on your needs within
your community
Request your Focus Topic and
trigger the process
http://www.sapimprovementfinder.com/http://influence.sap.com/http://influence.sap.com/http://www.sapimprovementfinder.com/
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Customer Connection Focus Topic project
SAP EAM Plant Maintenance (2014) - project timeline
Collection of Improvement
Requests
Selection of
improvement requests
for implementation
Improvements’ development
(delivery as notes/SP)
Productive use in
customers‘ systems
Collect Select Develop Use
Kick-Off Final Call Selection Call Delivery Call
Provide feedback
on productive use
Provide feedback in
development & support
testing
Detailed analysis
and decision on
implementation
Development and
delivery of notes and
support packages
Continuous improvement of
the Customer Connection
process
Follows, moderates
and comments on
improvement request
Submit improvement
requests, subscribe for
IR prioritization
SAP Customers
Project Team
Oct. 21, 2013 Jan 23, 2014 ~ 15.05.2014 ~ Q1, 2015
open project workspace
15.10.2013
close project workspace
31.1.2014
Speaker’s Corner Sessions
Customers
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Agenda
?
Introduction Customer Connection Program
What has been accomplished so far
Current status of EAM Plant Maintenance 2014 project
Recommended process from ASUG
Q & A
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Customer Connection for EAM related topics
Piloting Customer Connection with SAP EAM
Fall 2010: 3 long-term requested improvements selected for development in order to pilot
Customer Connection
Successful development and delivery in 2011
Customer Connection for SAP EAM Plant Maintenance
Fall 2011: Customer Connection project for EAM Plant Maintenance conducted
7 Improvement Requests were selected to be developed
2012: all scoped IRs delivered
additional cross-module improvements which were required from EAM project delivered
Customer Connection for EAM Plant Maintenance 2014
Fall 2013: Started collection phase towards the end of 2013 Involvement of all the user group across the globe
176 improvement requested presented in a span of four months
Moe than 70 improvement requests are qualified (subscribed by more than five customers)
Top 20 improvement requests are prioritized and evaluated in detail
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Plant Maintenance (PM / EAM) Cycle 1 - PILOT
Improvements delivered
# Improvement Request Description Business Benefit Delivery 1
1. Enhancement of
component and operation
overview screen in EAM
order
Allow entry of all fields (and some
more) of purchase requisition which
are available on the details purchase
data screen also on the overview
screen for components and
operations.
The user does not have to navigate to
the details screens of operation and
components to enter specific fields or to
access specific information.
ERP 6.0 and higher
Notes – see note 1573936
(15.04.2011)
2. Rescheduling of
Maintenance Plans
Automatically reschedule a
maintenance plan after change of a
maintenance cycle (of a package) ofthe strategy used in maintenance
plans.
Reduce the manual work and make it
easier to find and support the optimal
maintenance strategy for groups ofequipment or functional locations.
ERP 6.0 and higher
Notes – see note 1553173 (15.04.2011)
3. Mass change of EAM order
operations
The order operation list (transaction
IW37) is enhanced by mass change
functionality for order operations.
The user can change selected fields of
operations for many orders with very
few steps.
ERP 6.0 and higher
Notes – see note 1552769
(15.04.2011)
1 As planned in SAP’s roadmap which might be subject to change
Successful adoption of improvements by DSAG members.
Decision to continue the pilot cycle with Focus Topic PM/EAM Cycle 2.
https://service.sap.com/sap/support/notes/1573936https://service.sap.com/sap/support/notes/1553173https://service.sap.com/sap/support/notes/1553173https://service.sap.com/sap/support/notes/1552769https://service.sap.com/sap/support/notes/1552769https://service.sap.com/sap/support/notes/1553173https://service.sap.com/sap/support/notes/1553173https://service.sap.com/sap/support/notes/1573936
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Focus Topic PM/EAM Cycle 2 – DELIVERED
1 As planned in SAP’s roadmap which might be subject to change
2 If planned feature being made available by SAP
Nr. Headline Description Status
1 PM-110 Enable basic order view with all
existing screens, especially the costoverview
Enhance the work order view to a variable
view that supports all existing sub-screensespecially the cost information
DELIVERED
Note 1703800
2 PM-117 Display classification data in
FL/EQ lists:
Display classification data in FL/EQ lists: save
user layout settings, show all characteristicsDELIVERED
Note 1674343
3 PM-082 Include incoming invoice
document in document flow of order
In the document flow of the work order the
goods receipt and invoice should be displayed
with the ID and the possibility to navigate tothese documents
DELIVERED
Note 1674883
4 PM-097 Display additional information
in document flow
Display additional information in document
flow, such as vendor name, PO descriptionDELIVERED
Note 1674883
5 PM-087 Link DMS documents to
maintenance orders Enable the link to DMS for work orders without
reference to notification or technical objectDELIVERED
Note 1673999
6 PM-091-04 Enable possibility to enter
opening horizon in calendar days
Enable possibility to enter opening horizon in
calendar days and not only as % of
maintenance cycle
DELIVERED
Note 1665158
7 Defence Industry Group (DEIG) Deactivation of measurement points /
counters via listNote 1664764
https://cw.sdn.sap.com/cw/ideas/5395https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1703800https://cw.sdn.sap.com/cw/ideas/5396https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1674343https://cw.sdn.sap.com/cw/ideas/5397https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1674883https://cw.sdn.sap.com/cw/ideas/5414https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1674883https://cw.sdn.sap.com/cw/ideas/5398https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1673999https://cw.sdn.sap.com/cw/ideas/5403https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1665158https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1664764https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1664764https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1665158https://cw.sdn.sap.com/cw/ideas/5403https://cw.sdn.sap.com/cw/ideas/5403https://cw.sdn.sap.com/cw/ideas/5403https://cw.sdn.sap.com/cw/ideas/5403https://cw.sdn.sap.com/cw/ideas/5403https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1673999https://cw.sdn.sap.com/cw/ideas/5398https://cw.sdn.sap.com/cw/ideas/5398https://cw.sdn.sap.com/cw/ideas/5398https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1674883https://cw.sdn.sap.com/cw/ideas/5414https://cw.sdn.sap.com/cw/ideas/5414https://cw.sdn.sap.com/cw/ideas/5414https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1674883https://cw.sdn.sap.com/cw/ideas/5397https://cw.sdn.sap.com/cw/ideas/5397https://cw.sdn.sap.com/cw/ideas/5397https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1674343https://cw.sdn.sap.com/cw/ideas/5396https://cw.sdn.sap.com/cw/ideas/5396https://cw.sdn.sap.com/cw/ideas/5396https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1703800https://cw.sdn.sap.com/cw/ideas/5395https://cw.sdn.sap.com/cw/ideas/5395https://cw.sdn.sap.com/cw/ideas/5395
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Agenda
?
Introduction Customer Connection Program
What has been accomplished so far
Current status of EAM Plant Maintenance 2014 project
Recommended process from ASUG
Q & A
Pl M i (PM / EAM) C l 3
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Plant Maintenance (PM / EAM) Cycle 3
Improvement requests reviewedNr. Headline Description Status
1 7135: Counting entries in ALV reports Enhance ALV lists within plant maintenance
area to display number of rows selected by the
selection criteria
Technically Evaluated
(May get delivered)
2 7138: Deleting technical objects should
also ensure deletion of maintenance
plans
Status of technical objects should be linked to
status of maintenance plans. This will ensure
that no calls will be generated for deleted
objects
Technically Evaluated
(May get delivered)
3 15195: Mass change of maintenance
plans and Items
Enable mass change of maintenance plans and
item with fields grouped based on plan type
and call horizon
Technically Evaluated
(May get delivered)
4 6886: IW38 additional functions: Cancel
TECO and „do not execute“
Enabling list report to set Cancel TECO and “Do
not Execute” status.Technically Evaluated
(May get delivered)
5 7132: Inactivation of notification codes There are multiple type of codes catalogue to
record history in notification. Enable marking
of codes that are not relevant in future.
Technically Evaluated
(May get delivered)
6 10599: Create order as a following order It should be possible to create a new order
based on work completed while executing an
order. (for work arising or deferred tasks)
Technically Evaluated
(May get delivered)
7 7006: PM order: cancellation of status
NCMP (do not execute)
Reset do not execute status of the order if it
was done by an error.Needs further
evaluation
Pl M i (PM / EAM) C l 3
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Plant Maintenance (PM / EAM) Cycle 3
Improvement requests reviewed
Nr. Headline Description Status
8 5416: Redesign of BAPIs in PM/CS Technically Evaluated
(May get delivered)
9 7456: copy of components (and tasks)
within an order
Technically Evaluated
(May get delivered)
10 15294: Overview dates to maintenanceplans and maintenance dates to a
functional location/fl-structure
Technically Evaluated(May get delivered)
11 15283: Profile for default values within
creation of Maintenance Plans
Technically Evaluated
(May get delivered)
12 5400: BADI for influencing order data(e.g. Recipient in Task list, Plant for
purchase)
Technically Evaluated(May get delivered)
13 7633: Validation maintenance plans
(Valid to date)
Technically Evaluated
(May get delivered)
14 5435: Enabling budgeting for orders
when WBS-element is assigned
Needs further
evaluation
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Agenda
?
Introduction Customer Connection Program
What has been accomplished so far
Current status of EAM Plant Maintenance 2014 project
Recommended process from ASUG
Q & A
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Mission
Purpose for Starting EAM influence program within ASUG
1. SAP EAM has a large installed base customers and it isgrowing
2. Customers have implemented their solution for long time
and not able leverage enhanced solution delivered by SAP
3. EAM solution needs high integration with other modules in
ECCWhat we want to hear
1. Functionality gaps to meet business requirements
2. Opportunities to enhance the current product
3. Custom solutions and workarounds
Why we’re here1. Foster communication between companies that use SAP
EAM solution
2. Influence SAP to improve the SAP EAM solution by sharing
pain points in using the solution in their productive
environment
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Objective and expectation from participants
Objectives:
1. Provide feedback for enhancements to future releases:2. Compile a list of enhancements to SAP EAM and its integration with
MM/IM/PP/PS etc. Management
3. Prioritize enhancement requests
4. Provide feedback to SAP on possible solutions as required
5. Identify opportunities for improvement in the current product
Expectations from participants:
1. Participants must be in actively using SAP EAM Project Prep through
Implementation
2. Live customer
3. Participants must attend monthly council meetings and stay engaged
with the feedback collection and prioritization4. Engage with SAP to provide business requirements, testing, etc. for
agreed improvements
f h
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from SAP…• We put our faith in being able to
influence SAP through ASUG
• Prepare logically important topics
that could be subscribed by largenumber of users that we can get
approval for focus topic in 2015
• Collection of topics using influence
platform
Hope and faith
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YOUR take away…
USE delivered improvements GET INVOLVED in ongoing
Focus Topic projectsREQUEST new Focus Topic
project
Search for useful improvements onSAP Improvement Finder
Download and adopt relevant
Improvement Note/SP
Follow your area of interest onCustomer Influence and get
informed about new and upcoming
Focus Topic projects
Submit your improvement request
for projects in COLLECT phase
Drive Customer Connectionopportunity within your community
Get aligned on your needs within
your community
Request your Focus Topic and
trigger the process
http://www.sapimprovementfinder.com/http://influence.sap.com/http://influence.sap.com/http://www.sapimprovementfinder.com/
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Thank You!
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FOLLOW US
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THANK YOU
THANK YOU FOR PARTICIPATING
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