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SQ Lecture Ten - Improving Service Quality and Productivity (Ch 14)

SQ Lecture Ten - Improving Service Quality and Productivity (Ch 14)

Category: Business
Released: August 20, 2015
SQ Lecture Eleven - Change Management and Service Leadership

SQ Lecture Eleven - Change Management and Service Leadership

Category: Business
Released: May 28, 2015
SQ Lecture Three : Positioning Services & Developing Service Products (Ch 3 and 4)

SQ Lecture Three : Positioning Services & Developing Service Products (Ch 3 and 4)

Category: Documents
Released: May 21, 2015
SQ Project Guidelines (Part One) - July 2013

SQ Project Guidelines (Part One) - July 2013

Category: Technology
Released: May 13, 2015
SQ Lecture Eight - Balancing Demand Against Productive Capacity

SQ Lecture Eight - Balancing Demand Against Productive Capacity

Category: Business
Released: May 13, 2015
SQ Lecture Two : Consumer Behaviour and Service Quality

SQ Lecture Two : Consumer Behaviour and Service Quality

Category: Documents
Released: May 13, 2015
SQ Exam Revision (October 2013)

SQ Exam Revision (October 2013)

Category: Education
Released: May 13, 2015
SQ Lecture One : Introduction

SQ Lecture One : Introduction

Category: Documents
Released: May 13, 2015
SQ Project Guidelines (Part Two) - July 2013

SQ Project Guidelines (Part Two) - July 2013

Category: Business
Released: April 24, 2015
SQ Lecture Four : Distributing Services & Setting Prices and Implementing Revenue Management (Ch 5 and 6)

SQ Lecture Four : Distributing Services & Setting Prices and Implementing Revenue Management (Ch 5....

Category: Documents
Released: December 27, 2014
SQ Lecture Six : Crafting the Service Environment (chapter 10)

SQ Lecture Six : Crafting the Service Environment (chapter 10)

Category: Documents
Released: November 30, 2014
SQ Lecture Seven - Managing People for Service Advantage

SQ Lecture Seven - Managing People for Service Advantage

Category: Business
Released: November 22, 2014